Complaints

This profile includes complaints for GrubHub's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GrubHub

  111 W Washington St Ste 2100 Chicago, IL 60602-2783

• 

  GrubHub

  1026 Commonwealth Ave Boston, MA 02215

• 

  GrubHub

  280 Summer St # 1 Boston, MA 02210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email on Saturday, September 10th that an order place placed with Popeyes for delivery up via Grub Hub in *******, **. The amount was for $51.35. This was a fraudulent order as I am located in ***********, ** and have never visited the city of Reading, nor ever been to **. I immediately contacted customer support for immediate stoppage or refund via the chat option in the app. The chat representative was extremely short and wasnt helpful. With no answer or direction, I contacted customer support via the ********************** customer service line. I was told a ticket had been created requesting stoppage of payment and I would be notified via email within 48 hours of stoppage and/or refund. I was also instructed the change my passwords and remove all payment options and provided a reference number. After 48, I see the payment was taken out of my account and receive no correspondence or contact from anyone with Grub Hub. I called customer support after the no contact of 48 hours and a new representative informed he has escalated my situation up and I will receive a phone call from Grub Hub/management within 30 minutes to confirm my refund has been issued. Its been over 10 hours Ive waited and receive no phone call or any forms of correspondence. Ive called customer support and representative stated this is escalated up again and i felt weird when she tried to provide me a different reference number. I asked the representative about it and she told me never minds Its nearly 3 business days later and I have yet to receive any correspondence via email from Grub Hub. I have followed up with customer support each time and feel like Im only being told anything. This is unacceptable seeing how I haven't even received any initial confirmation or status on my pending complaint.

  Business Response

  Date: 09/14/2022

  Hello *******,
  
  We're sorry to hear about the troubles you're experiencing with your account. After further review, we have confirmed that the order placed is inconsistent with previous order history and it has now been refunded. The matter has been escalated to our Advance Account Review team for further steps to be taken against the bad actor. Your account has been secured and you were sent an email with instructions on how to further secure your account and any steps we took as needed. Please check your emails for that information.
  
  We hope this helps.
  
  Best,
  
  Customer Experience

  Customer Answer

  Date: 09/16/2022

  Thank you so much for all your help. Company has not refunded my money back.
  

   

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since about September 1st 2022, I have been unable to place an order using the grubhub app. I called the same day and asked why I was unable to. I was told that my account was under review and that the situation should be resolved within ***** hours. Days pass and I still havent heard anything back. I call again and am given the run around, I am told by a supervisor that they are escalating the issue and that again, it should be solved in ***** hours. More days pass and I again call customer service. I am told by a different supervisor that they are going to tell the team in charge of accounts to unlock my account, and they are contacting them directly, since customers apparently cannot access this team. More days pass until the 12th comes and I call again. This time, the supervisor on duty tells me in a condescending manner that each time I call, I am only making my situation worse/last longer. If this was a real rule, why did none of the other people I spoke with for almost 2 weeks not tell me this information? As of right now I am still waiting for an answer from grubhub. I have a gift card inside my account so there is also money just sitting there that I cannot use because grubhub is holding my money and account hostage. Completely unprofessional, phone staff is untrained and spread misinformation like a wildfire. For reference, my initial order number was 15301997-6795710

  Business Response

  Date: 09/14/2022

  Hello *******,
  
  We're sorry to hear about the trouble you've experienced with your account. After further review, your order did not process because Grubhub received disputes from a bank or credit card company related to multiple orders on your account. Our system placed a hold on your account while we conducted a review, but due to your order history with Grubhub, we have removed the hold.
  
  We apologize for the delay as we work diligently to work through the backlog we are facing at this time.
  
  We hope this helps.
  
  Best,
  
  Customer Experience

  Customer Answer

  Date: 09/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 31, 2022 I received an email saying I had placed an order for $106.51 on order number #********-7706666 through grubhub ordered to *************************************. I live in **************, did not place this order, and have not used Grubhub's services for almost a year. I immediately called customer support to ask them to cancel the order and refund my card, which they said couldn't be completed at the moment but the case would be sent to fraud and resolved within ***** hours, and an email would be sent with updates. I have not received any communication from them outside of my attempts to call back for an update, and keep getting told it will be resolved in ***** hours. I understand that the case may take time, but I have been promised a confirmation email three times and have not received a single one. Grubhub seems to be making no attempt at resolving this error and I assume is hoping I forget about it. I wonder how common a practice this is with them.

  Business Response

  Date: 09/14/2022

  Hello *****,
  
  We're sorry to hear about the troubles you're experiencing with your account. After further review, we have confirmed that the order was inconsistent with previous order history and it has now been refunded. The matter has been escalated to our Advance Account Review team for further steps to be taken against the bad actor. Your account has been secured and you were sent an email with instructions on how to further secure your account and any steps we took as needed. Please check your emails for that information.
  
  We hope this helps.
  
  Best,
  
  Customer Experience

• Initial Complaint

  Date:09/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grub hub had repeatedly charged me for services they never intended to deliver. They took many days to return what they were never entitled to. Today, they made three debits to my account for an order they never delivered. They provided multiple excuses. The final excuse was that the business was closed, even though another service delivered the same product from the same restaurant over an hour and a half later. They then refused to closed my account.

  Business Response

  Date: 09/12/2022

  Hello *****,
  
  Thank you for contacting Grubhub. We're sorry to hear about your experience while using Grubhub. Unfortunately, the restaurant Church's Texas Chicken was closed on our platform and we were unable to complete your order. While the restaurant was closed on our platform, the restaurant may have been open through various other channels. We can confirm that your order was cancelled and your funds were released to you immediately. It may take 3 to 5 business days to see this adjustment reflected on your billing statement. For the inconvenience we have provided you with $25 off in Free Grub to use on a future order. 
  
  We also received your request to close your account, we have sent you an email containing the portal to request the account deletion. Please see the email that was sent to you on 9/11/2022 containing the data management portal for your deletion request. 
  
  Please let us know if you have any additional questions or concerns regarding your request. You can visit us at www.grubhub.com/help/contact-us.
  
  Best, 
  
  Grubhub

• Initial Complaint

  Date:09/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 9/11/22. It arrived cold and inedible. I requested a refund through GrubHub's chat feature and was told they would not honor my request. I have contacted my bank to flag the charge as fraudulent.

  Business Response

  Date: 09/14/2022

  Hello *******,
  
  We're sorry to hear about the trouble you experienced. After further review, we have processed a full refund on order 16842006-9949793 placed on 9/11. Please check your email for a confirmation receipt.
  
  We hope this helps.
  
  Best,
  
  Customer Experience 

• Initial Complaint

  Date:09/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2021 I used Grubhub for the first time to place an order. I just realized that they have been charging me $10.71 every month since then. My bank was able to get back the past four months of those charges but that is as far as they (my bank) can go back. I spoke with a representative at Grubhub and he told me that they do not store any information beyond two months (in the ENTIRE company). I asked how it was that I've been paying this amount and he said I must have clicked a button for a two week free trial. I requested some (ANY) type of proof that I did that. I rarely use Grubhub and asked if he would provide me with info on any purchase I made with them and show me that the $10.71 added some type of fbenefit. Again I was told they do not keep those records. I assured him that the *** would require that info and he kept saying we don't keep it. I asked to speak with his superior and he just repeated himself. I asked for an e-mail or any type of notification or proof that I "clicked the button" and was told he could not provide me with ANYTHING. My husband and I are seniors on a fixed income and $10.71 times 15 months is nothing we would risk losing. In addition we very rarely use Grubhub because of all the added fees. Because my bank can only refund four months, which they have done, I an only see four months of transactions but was told by the bank representative that the charge began in March 2021 which matches the time the Grubhub representative told me I placed my first order. Thank you.

  Business Response

  Date: 09/13/2022

  Hello, 

   

  Thank you for reaching out to us regarding charges related to your Grubhub+ subscription. 

   

  When signing up for Grubhub+, the person signing up would be prompted to put in the payment method they would want to have on file incase a renewal occurred. Then, that individual would need to click a button to activate the membership. 

   

  If you did not sign up for our Grubhub+ offer, someone with your payment information did. That would make the charges unauthorized charges, and unauthorized charge will need to be disputed with your banking institution. 

   

  If you were the one who signed up for the Grubhub+ membership, then when doing so, you agreed to the terms and conditions, which can be reviewed at https://lp.grubhub.com/legal/plus/. 

   

  We hope this information helps. 

   

  Best, 

   

  Grubhub

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 18010149
  
  I am rejecting this response because: I did not sign up for anything.  I paid for the food I was asking to be delivered.  I am not a frequent user of ********************** nor do I intend to be.  If Grubhub can show me that I inadvertantly and deceptively hit a "button" that signed me up for a free trial and show me any orders I placed in that timeframe showing I received a benefit, then I will realize I have been scammed.  All people using Grubhub need to be aware of this scam.  My husband and I are senior citizens and have been deceived.  According to our children and neighbors there are more honest places in which to order food.  We have been taken advantage of and apparently NO ONE wants to rectify it. The amount that we are asking for is something that Grubhub seriously does not understand the importance it is to us. It's probably old school thinking, but Grubhub's ploy was downright deceitful.  It's a drop in the bucket for them, but it is not for us.  Please just show proof.  If Grubhub can't, that tells you something right there.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/22/2022

  Hello, 

   

  We have already provided you with information on how the only way someone could sign up for Grubhub+. If you did not sign up, then someone signed up on your behalf, making the charges unauthorized, and therefore will need to be disputed with your banking institution. 

   

  Best, 

   

  Grubhub 

  Customer Answer

  Date: 09/25/2022

   
  Complaint: 18010149
  
  I am rejecting this response because: You HAVE NOT provided me with any of the information I have requested, nor did anyone sign up in my behalf.  According to hours of research on this, this is  a scam used by many companies that offer free trials in hopes that the client forgets about it.  You have my e-mail because an email is required to place an order.  It is now in the hands of the ** Attorney General because this is 100% taking advantage of people.  In addition, Grubhub DID provide partial refund which shows they know they were at fault.  The funniest thing is that my husband, unbeknownst to me, signed up for the free year for Amazon Prime membersTo see if it would be worth it for the few times we use it for our daughters or ourselves.  Why would we be paying for it if we had it for free?  Makes no sense.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grubhub continues to operate with extremely poor business practices. I have contacted them hundreds of times in order to resolve incorrect, or completely undelivered orders. Their customer service is weak if not completely non existent. They make getting refunds extremely hard. They almost never escalate situations to managers when asked. They have been asked every time to escalate their poor delivery service and fix it like Uber eats did with their say pin to get order delivered feature, but refuse.Today their extremely unprofessional delivery driver delivered me the completely wrong meal, from a totally different restaurant than I originally ordered from. This meal contained items that I am HIGHLY allergic to. This is wildly unacceptable and unethical at minimum if not a complete health code violation.I seeked to get this situation escalated to a manager and resolved and was promptly hung up on. Someone needs to hold these delivery services accountable.

  Business Response

  Date: 09/13/2022

  Hello, 

  
  We're sorry to hear about a recent experience you had where you received the incorrect order. This is not the type of experience we wanted you to have and apologize for the inconvenience. 

   

  We also appreciate the feedback in regards to prior experiences you've had as well. We'll be sure to get your feedback to the correct departments. 

   

  As for the order, we can confirm a full refund has been processed and $5 in Free Grub has been emailed to you to use on a future order. 

   

  If any additional assistance is needed, please feel free to reach out to us at http://grubhub.com/help.contact-us. 

   

  Best, 

   

  Grubhub

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im absolutely disgusted with Grubhub! As a pregnant stay at home mom Im using grubhub multiple times a week since I can no longer drive and their drivers are constantly messing up, either my order isnt what I ordered, the driver has taken multiple other orders at the same time as mine so the food comes cold and soggy or they leave it at the wrong address! The issues Ive had are literally endless and I didnt think it could get worse until today. I ordered from chilis and I received RAW chicken, not only is that a health concern to a normal person but to a PREGNANT person its seriously unacceptable! When I contact grubhub about it, to at the very least be refunded Im told Im sorry for the inconvenience, we can escalate this and you will hear from someone in **** days so I use this time to ask why over two weeks ago I was told the same thing and nobody ever contacted me or refunded me? Just to be told that they will have to escalate that complaint again because nothing was done with it? So you guys just hope people will forget in **** days, huh? Im spending real MONEY on this food and the least it should be is COOOKED! I want my refund for the raw chicken and I think this should also be escalated to the health **** as a pregnant women almost consumed this! Im just so so disgusted right now. Ill be cancelling my plus membership and never using this service again. Gladly will make all my meals from home.

  Business Response

  Date: 09/13/2022

  Hello, 

   

  Thank you for reaching out to us regarding a recent ordering experience you had. We understand that your request is for a refund. Sadly, were unable to provide you with the resolution you are looking for. We have emailed you with information as to why. If you would like to appeal our decision, please do so by filling out the form we sent you. 

   

  Best, 

   

  Grubhub 

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 18008736
  
  I am rejecting this response because the e-mail does not state why I can not be refunded just that I have somehow violated their terms of service by reporting i received RAW chicken and that Grubhub has now CANCELLED my plus membership and I may no longer use my account. This is what happens when you have an issue with your food too many times? Please show me where complaining about the quality of the food I received is violating your terms of service? Because I see it nowhere in there. To have my account where I was a PLUS member and have used this account for over a year to order food due to being a stay at home mom with no vehicle BLOCKED because I complained is the most ridiculous thing Ive ever heard. Somehow the customer is at fault for their lack of quality control? Please explain this to me.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/22/2022

  Hello, 

   

  We have provided you with the section of the terms of use we deemed you violated. If you do not agree with our decision, please fill out the appeal form we sent you and we will review your appeal. 

  
  Best, 

   

  Grubhub

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 18008736
  
  I am rejecting this response because: the section you state I violated your terms has nothing about not being able to request a refund when an order comes prepared wrong, cold, or RAW. You guys have refund options for all of those issues available on your website so Im still waiting for someone to explain to me why my account has been closed?! It seems my accounts been closed in retaliation for coming to bbb with my complaint of receiving RAW chicken, as someone who has been a plus member and used your service weekly for over a year now Im appalled at how this has been handled. Ill be taking my photos of the RAW chicken I received to the proper health authorities for unsafe practices, especially when this was given to me at 5 months pregnant to eat and possibly harm my child! In the mean time I will be waiting for a legitimate reason for why my account was closed to begin with as nowhere in the section of your terms stated ANYTHING Ive done and it was only closed after I made this complaint.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7 days ago was gifted a grubhub gift card from my large corporate company due the severe illness and hospitalization of my infant son, this was meant to help my family during a time of need by supplying $200 worth of meals for us. Grubhub has a hidden policy about giftcards, that regardless of final bill total you must add your own billing method, or else it will not allow you to use the gift card. A well documented problem if you search ******* I added my personal card and PayPal, but was still unable to place an order regardless. After 2 days of unsuccessful attempts, Where my order is blocked and or canceled by them, I call to report a problem. Only at this point does someone tell me that my account is locked, Though there is no email to let you know that this happens, But that I would receive an email from the escalation department apartment within 24 to 48 hours Once they resolved my account and unlock it. It's now been 7 days, I've received no calls back, I've followed up multiple times I have attempted to speak to managers or be given contact informationfor thr other department, but this is all run through a customer call center that that has no access to unlock your account or to be able to transfer you to anybody who works in an actual department other than their own. I've been told to just continue waiting indefinitely and that they have no way to resolute my problem no way for me to track my problem and no way for me to follow up on this problem. Another quick ****** search online shows that this is a tactic they use constantly And sometimes never resolve, ultimate resulting in Theft of money. I reported them to my corporate company and my company will not be doing business with them again but they have no way of retrieving their $200 either, And I am no closer to an easier meal for my family during this troubling time.

  Business Response

  Date: 09/13/2022

  Hello, 

   

  We're sorry to hear that your orders are not going through to completion and there has been a delay in getting this resolved for you. 

   

  Our typical timeframe is ***** hours, but sometimes the resolution process can take longer than that, so we apologize for the inconvenience. 

   

  The review has been completed and we have sent you an email with more information as to why your orders did not process to completion. 

   

  If additional assistance is needed, please feel free to respond to our email. 

   

  Best, 

   

  Grubhub 

• Initial Complaint

  Date:09/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/1 Grubhub was supposed to had mailed my restaurant ************** a check for July payments.For my little place the check is huge!!!i called in around 8/12 and said I have NOT received my payment.I was told from a supervisor that i had to wait until 8/24 -and if the payment did not come They would reissue payment and direct deposit my funds.I cAlled back on 8/2; and fhe supervisor said they will cancel the check and I. Will have my money in 3-5 days. i called back on 8/31 because I still didn't have my funds.The supervisor said it was just approved on 8/31 and id have my money in 3 days.I called back in 3 days and still no money.I called on 9/8 and talked to another lady who says she direct messaged accounting and I would have my money today.It got late in the day so i called for another supervisor.He assured me that the money would be in my account the following day for sure.Again it was wasnti called back on 9/9 around 3.He says i think accounting left for the day.I said what time do they leave and he said 5.Well it wasnt 5 and he said he made a mistake..I have been getting nothing but run arounds from these people. Not to mention most of these employees are non americans which makes this conversation annoying from the jump.I have asked several times for a returned call from upper management.In 3 weeks now not one person has called.I actually have a full recording with the supervisor making so many excused about mg money.Theres only one level of support.The person who answers the phone can transfer u to their supervisor and thats where it stops.They have no number to call accounting.They only message them.I feel like I am being punkedI want my money owed to me from July.It is now September..Please beware of this company..Just read the reviewsLastly-I am trying to get monies owed from July and if is now September. .This is such a disgrace..

  Business Response

  Date: 09/13/2022

  Hello, 

   

  Thank you for reaching out to us. Grubhub has a specific team to assist you with your concerns. In order for them to address your issue please follow up with the *************** for further assistance. Please contact them at ************.

   

  Best, 

  
  Grubhub

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 18007212
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********

  this number has been called at least 10 times in the last few weeks and they know that it is just a customer service rep fielding the many calls they get.i call and ask for supervisor and once I get them they all lie and tell me completely different lies.Nobody from uppper management calls back.This money is owed from July!! Take some responsibility for your actions.How could you just send me a normal customer service number knowing they cant help and most dont speak english well.

  Business Response

  Date: 09/22/2022

  Hello, 

   

  Thank you for your feedback. We'll make sure this feedback gets to the correct department. As for the phone number we provided you, it is to our *************** Team, which is who you need to speak with to get proper assistance. 

   

  Best, 

   

  Grubhub