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Business Profile

Food Delivery

GrubHub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

This profile includes complaints for GrubHub's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GrubHub has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • GrubHub

      111 W Washington St Ste 2100 Chicago, IL 60602-2783

    • GrubHub

      1026 Commonwealth Ave Boston, MA 02215

    • GrubHub

      280 Summer St # 1 Boston, MA 02210

    Customer Complaints Summary

    • 2,503 total complaints in the last 3 years.
    • 964 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had started using grub hub because my father was in the hospital. Well I placed and order and my father ended up getting released. So I canceled the order, no where was I alerted that I would still be charged or I would have called the restaurant and grab my food. I had canceled it almost as soon as I placed it as that was when I found out. No where could I find a phone number to call and I had to search for a chat. No one offered a refund and no one would provide a manager or a phone number to call. All I wanted was my money return as I was NEVER made aware that I would still be charged before I cancels the order.

      Business Response

      Date: 07/20/2022

      Hello, 


      We are sorry to hear about your recent ordering experience with us and apologize for any inconvenience this may have caused. We were unable to locate any prior contacts from you regarding wanting to cancel an order. For assistance with this, please contact us at http://grubhub.com/help.contact-us or by calling us at ************. 

       

      Best, 

       

      Grubhub 

      Customer Answer

      Date: 07/21/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My former mother in law continues to use my grubhub account without my permission. I have asked her to stop by she continues to do so. I have changed my password half a dozen time and somehow she still has access to it. I have tried to just delete my account on your website and get an error message. I have contacted customer support and they said they would send me an email to delete my account. I contacted them a second time and they said they needed to get another department involved and a response could take up to 48 hours. I had to delete my personal payment methods because she would charge against them. I am frankly appalled at your lack of data security. I need my accounts secured.

      Business Response

      Date: 07/19/2022

      Hello, 

       

      We're sorry to hear that someone is accessing your account without your permission and for encountering an error message when attempting to delete your account. Our recommendation would be to reset your password to something unique and to remove your methods of payment, but you have already done so. As for your account deletion, we have sent you an email with additional information.

       

      If additional assistance is needed, please feel free to respond to the email. 

       

      Best, 

       

      Grubhub 

      Customer Answer

      Date: 07/21/2022

       
      Complaint: 17581330

      I am rejecting this response because:

      it really shouldn't take 45 days to delete my account and deal with this for another month and a half. I'm not satisfied until my account is deleted.Sincerely,

      ***************************

      Business Response

      Date: 07/21/2022

      Hello, 

       

      Your request to delete your account could take up to 45 to be processed, but also could be processed before then.  

       

      Best, 

       

      Grubhub 

    • Initial Complaint

      Date:07/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received grubhub one year for free thru amazon prime but after one order i couldnt order anymore i contacted them they promised to send me infor regarding my account within ********************************************************************************************************************* withing ************************************************************************************************************* within 48 hours i finally called customer servive and said my account had been closed due to content and conduct violation what does that mean i only used the account one time before it was blocked please help

      Business Response

      Date: 07/19/2022

      Hello, 

       

      We're sorry to hear that you've been unable to place on order with us after redeeming the 1-year promotion with Amazon and Grubhub. We sincerely apologize for any inconvenience. We looked into this further for you and see that our team reached out to you yesterday by email with additional information. 

       

      We hope this helps resolve your matter. 

       

      If additional assistance is needed, please feel free to email us back. 

       

      Best, 

       

      Grubhub 

    • Initial Complaint

      Date:07/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im pregnant I ordered grub hub for breakfast both of my sandwiches were raw still and I ate it without knowing now me and my unborn child is going to get sick and grub hub doesnt want to refund my money over account issues I just want my money back

      Business Response

      Date: 07/19/2022

      Hello, 

       

      Thank you for taking the time to tell us about your recent ordering experience. We apologize for any inconvenience this may have caused. We looked into this further for you and we have emailed you with additional information about your account. 

       

      Best, 

       

      Grubhub 

    GrubHub is NOT a BBB Accredited Business.

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