Complaints

This profile includes complaints for GrubHub's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GrubHub

  111 W Washington St Ste 2100 Chicago, IL 60602-2783

• 

  GrubHub

  1026 Commonwealth Ave Boston, MA 02215

• 

  GrubHub

  280 Summer St # 1 Boston, MA 02210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grubhub is the kind of company that takes your money, fails to deliver your order, and then acts like youre the problem for expecting a refund. I placed an order, it never showed up, and when I reached out, I was met with a glorious display of corporate-runaround theater. First, a *** gives me the standard Were so sorry, let me check routine, then hands me off to a supervisor whose job seems to be copy-pasting the same scripted nonsense about how they have no record of my complaint. No record? Thats interesting, because I know for a fact I contacted them. Maybe Grubhub is pioneering some new form of selective memory lossone that conveniently kicks in whenever a customer wants their money back. So here I am, out my cash, out my meal, and dealing with a company that somehow cant keep track of an order or a complaint but has no problem processing my payment instantly. Funny how that works. This isnt just bad service, its a business model built on stalling and gaslighting until you give up. But heres the thingI wont. Im filing this complaint because people should know what kind of operation theyre dealing with. A company that cant even handle a simple refund for a missing order isnt exactly inspiring confidence in its long-term survival. But hey, maybe thats the plan. Maybe theyre just ************ their way into bankruptcy one ripped-off customer at a time. And honestly, after dealing with this, I totally understand why Grubhub has an F rating on the BBB. You dont earn that kind of distinction overnightit takes years of perfected indifference, dismissive customer service, and a commitment to making sure people never see their money again. Its almost impressive. Almost. But in reality, its just another sign that this company is circling the drain, taking whatever they can from customers on the way down. At this rate, they might as well start calling it Grifthub, because thats exactly what it feels like.

  Business Response

  Date: 02/13/2025

  Hello,

  Thanks for reaching out to us regarding your experiences you've had.

  We take this very seriously and know how concerning this is.

  Upon review, our records show we emailed you on February 6th, 2025.

  Per that communication, we are unable to process any refunds since it has been over 48 hours per our policies.

  Reference: (289673141)

  If you still do not see the email or have any questions, please contact us at ******************************************************.

  Best,
  Grubhub

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22931279
  
  I am rejecting this response because:

  Ah, there it isGrubhubs signature move: regurgitating the same robotic excuse and hoping Ill just go away. They claim they sent me an email, but lets be realwhether they sent it, ignored me, or buried it in their endless pile of unresolved complaints, the end result is the same: no refund, no accountability, and no actual customer service. Instead of addressing the problem, they doubled down with their corporate nonsense, hiding behind a policy that exists solely to avoid paying people back. And this is exactly why their BBB rating is in the toilet. A company that genuinely cared would say, Hey, we messed up, lets fix this. Instead, Grubhubs approach is, Sorry, tough luck, read the fine print. This isnt a customer service issueits a business strategy. Take the money, stall, blame the customer, repeat. And if this is how they handle a simple refund, imagine what kind of chaos is happening behind the scenes. No wonder theyre sinking. At this rate, I wouldnt be surprised if their next big innovation is charging people for food that never existed in the first place.
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 02/28/2025

  Hello,
  
  Thank you for reaching back out to **, we have received your updated request.
  
  Upon review, our records do not show you contacted us to report the issue with this order placed on January 16, 2025 until February 6, 2025. We ask that you please contact us within 48 hours with any order issues you have to ensure you receive the best assistance possible. We are still unable to process any adjustments for this order.
  
  Reference: 289673141.
  
  If you have any further questions, please reach out to us at ******************************************************
  
  Best,
  Grubhub
  

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw that i was overdraft in my bank account and I called ***** and they said grub hub charged me more than what I paid for. I bought a food from a restaurant and the total price was ****** but Grubhub charged me more than 135 dollars

  Business Response

  Date: 02/12/2025

  Hello,

  Thank you for reaching out to us. We take this very seriously and understand how concerning this is.

  We have sent you an email with more details about the charge for your order. 

  Ref: 290156759

  If you have further questions, please reach out via ******************************************************

  Best,
  Grubhub

• Initial Complaint

  Date:02/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, reaching out because I had another order at this same restaurant that was completely incorrect yesterday and today (02/11) I placed an order at *********** and got the wrong order. Even offered to send photo of order and everything but they wrongly denied it based on this happening for a second *******'s not fair at all, I even contacted my bank about this and I even submitted proof but they suggested me to reach out to them via BBB to help with this. if not, then I'ma have to dispute man.I received chick-n-mini's (when I ordered three spicy biscuit chicken sandwiches, large hash brown, and two shakes) I didn't receive anything correct at *********: ************************** Order #********-5253228

  Business Response

  Date: 02/12/2025

  Hello,

  Thanks for reaching out to us about receiving the incorrect order. You may have received an unusual number of refunds or concessions on this or previous accounts. Unfortunately Im unable to process a refund or concession. Your account has been escalated to be reviewed by a Specialist. That review may take up to 7 to 10 business days. You will be contacted via email only if there is a change to your status. If you do not receive an email communication from us that means that there has been no change to your status and we are still unable to process a refund or concession for you.

  Ref: 290034901

  If you have further questions, please reach out via ******************************************************

  Best,
  

  Grubhub 

  
  

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Grubhub/Yelp for failing to refund my undelivered order (#********-8166953) placed on January 16, 2025. On that same day, I contacted a customer service representative to report that the order was never delivered. Despite multiple follow-ups over several weeks, I have yet to receive my refund. On February 7, 2025, I spoke with ******* *. via chat, who acknowledged that I did not receive my order or refund. She escalated my case to ********* *., a supervisor, who stated that no refund could be issued because more than 48 hours had passed and that the order was allegedly outside the ** platform, contradicting Yelps confirmation that it was a Grubhub order. On February 8, 2025, I received a follow-up email from *** *., another supervisor, who claimed there was no record of my outreach within 48 hours of the order and denied my refund request. This directly contradicts my initial contact on January 16, as well as my multiple subsequent follow-ups. I have provided ample documentation of my communication efforts, yet Grubhub/Yelp continues to dismiss my case with arbitrary and misleading justifications. Their failure to issue a refund for an undelivered orderdespite acknowledging that I never received itdemonstrates a clear lack of accountability and transparency in their customer service policies. I am seeking a full refund for my order and for Grubhub/Yelp to review and correct their refund practices to prevent customers from being unfairly denied reimbursement for undelivered services.

  Business Response

  Date: 02/12/2025

  Hello,
  
  Thank you for reaching out.

  We're sorry to hear that you didn't receive your order from Nashville Crispy Chicken on January 16th, 2025.

  Unfortunately, we were unable able to locate any contact made by you on January 16th, 2025 or within 48 hours of this order being placed.
   
  As a result, we're unable to process any refunds for this order or view this past order in our systems at this time.
   
  We recommend that you check your email using the reference number below for more information.

  Reference: 289775028
  

  Please let us know if you have any other questions at ******************************************************
  

  Best,
  
  Grubhub

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22926232
  
  I am rejecting this response because:

  I am filing a complaint against Grubhub/Yelp for failing to refund my undelivered order (#********-8166953) placed on January 16, 2025, from Nashville Crispy Chicken. I contacted customer service on the same day to report that the order was never delivered. Despite this, I have yet to receive my refund. Grubhub now claims they have no record of me reaching out within 48 hours, but that is falseI spoke to a representative on January 16 to report the issue. If their system does not reflect this, then there is a serious issue with their record-keeping, and customers should not be penalized for that. My subsequent attempts to follow up have also been ignored or dismissed, with representatives like ********* *. and *** *. denying my refund based on their inaccurate records. Their claim that they cannot view the past order does not change the fact that I never received what I paid for, and I reported it promptly. This is an unfair business practice, and I am seeking a full refund and for Grubhub/**** to take responsibility for properly tracking customer complaints instead of using system limitations as an excuse to withhold refunds.
  

  Sincerely,
  
  ******* ******

  Business Response

  Date: 02/28/2025

  Hello,
  
  Thank you for reaching back out to **, we have received your updated request.
  
  Upon review, our records do not show you contacted us to report the issue with this order placed on January 16, 2025 until February 7, 2025. We ask that you please contact us within 48 hours with any order issues you have to ensure you receive the best assistance possible. We are still unable to process any adjustments for this order.
  
  Reference: 289775028
  
  If you have any further questions, please reach out to us at ******************************************************
  
  Best,
  Grubhub
  
  

• Initial Complaint

  Date:02/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered through grubhub. delivery window kept getting pushed out. cancelled the order. they issued a credit. when I asked for a refund to my credit card, they refused repeatedly and kept offering more credit, up to $40. I told them repeatedly that I didn't want a credit, I wanted a refund to my credit card.

  Business Response

  Date: 02/12/2025

  Hello,

  Thank you for reaching out to **, we have received your request. We are very sorry about any confusion regarding your refund.

  We have been able to cancel that Credit to your Customer account and provide the refund back to your original payment method. A confirmation was sent on 2/11/2025, please check your email and refer to the request number below.

  Reference: #*********
  
  If you have further questions, please reach out via ******************************************************
  
  Best,
  Grubhub
  
  

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22926147
  
  I am rejecting this response because:
  

  Customers should not have to repeatedly ask for a refund instead of a credit.  I asked multiple times via chat, telephone and email for a refund to my credit card instead of a 'grubhub' credit.  Only when I threatened to report to BBB and to dispute the charge on my credit card did grubhub finally issue a credit card refund.

  Your associates who said they could not issue a refund to my credit card flat-out lied to me.

  Your driver repeatedly pushed out the delivery window for my order, so that they could pick up additional orders and maximize their profits.  These delays result in sub-par product (namely, cold food that tastes bad), as well as delays to the customer who are paying for your service.

  So, all you have accomplished is another negative **** against your company on BBB, and a dis-satisfied customer that will never use your service again, and will tell anyone willing to listen about the bad experience I have had with grubhub.

  You reap what you sow. FAFO.

  inSincerely,
  
  ***** *******

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 16, 2025, I placed an order through Grubhub (Order #********-9263868), which was never delivered. I reported this issue on the same day, well within the 48-hour window specified by Grubhubs policy. Despite this, I have yet to receive a refund.Throughout multiple interactions with Grubhub representatives, I was assured that my case was escalated and that a resolution was being processed. **************** representatives **** ***, ****** *., and supervisor ****** **. all acknowledged my complaint. Initially, ****** *. stated that the matter had already been escalated and that my request would be reviewed. Later, when I spoke with ****** **., he claimed that no record of my original report existed, contradicting prior statements.***** *., another supervisor, also confirmed that no refund could be issued, again citing the 48-hour policy, even though I had reported the missing order within that timeframe. This directly contradicts the assurances I was previously given by multiple representatives.The driver never delivered the order to me, and no proof of delivery was provided. If contacted, the driver could confirm that they did not complete the delivery. Despite this, Grubhub has refused to refund my money, even after multiple escalations and their own representatives initially acknowledging the issue.I was promised a refund for an order that was never delivered, yet Grubhub failed to follow through. This repeated denial, despite clear evidence of my timely report and previous commitments from their own team, is unacceptable. I am filing this complaint with the Better Business Bureau to formally document Grubhubs failure to honor its own policies and issue a refund as promised.I request that Grubhub issue a full refund for my undelivered order immediately.

  Business Response

  Date: 02/12/2025

  Hello,

  Thank you for reaching out to us, we have received your request. We are very sorry about any confusion regarding your refund requested for an order placed on 1/16/2025.

  We have been unable able to locate any outreach made by you on the date or within 48 hours of your order being requested.
   
  Unfortunately, it has been more than 48 hours since your reported delivery time for this order and, so we are unable to process any adjustments or view the past order in our system at this time. In the future, please let us know as soon as there is a problem with your order so we can make things right.

  Reference: #*********
  
  If you have further questions, please reach out via ******************************************************
  
  Best,
  Grubhub
  
  

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22926128
  
  I am rejecting this response because:
  

  Response to Grubhubs Reply Order #********-9263868
  
  Grubhubs response is factually incorrect. I did report the missing order within 48 hours, and I have multiple chat transcripts proving this. Grubhub representatives, including **** ***, ****** *., and supervisor ****** **., acknowledged my complaint, and I was assured that my issue was escalated.
  
  Despite my timely report, Grubhub later falsely claimed they had no record of my outreach. This contradicts their own documented interactions with me. Their refusal to process my refund is based on incorrect internal records, not on my failure to report the issue.
  
  
  Furthermore, the order was never delivered, and no proof of delivery was provided. I requested that Grubhub verify this with the driver, but no action was taken. Instead of honoring their promise to investigate and refund the order, Grubhub has ignored the clear evidence and attempted to dismiss my claim with a generic response.
  
  
  I am again requesting a full refund for my undelivered order. Grubhub should review their records properly and acknowledge their failure to address this complaint fairly. If they cannot resolve this issue, it demonstrates a pattern of negligence toward customer complaints and refund policies.

  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 02/21/2025

  Hello,
  
  We have a Complaint #******** that has been answered in detail by Grubhub. We have provided the customer with the resolution that there was no record of a customer contact existing on January 16th or within 48 hours of the order processed. At this time a refund cannot be processed which has been communicated.
  
  Please action this complaint as closed as answered.
  
  Thank you,
  
  --
  ***** ****
  Care Lead

  Customer Answer

  Date: 02/21/2025

   
  Complaint: ********
  

  Response to BBB Complaint #******** A Warning to Future Grubhub Customers
  
  ********************** refuses to take responsibility for failing to deliver my order and has repeatedly misrepresented the facts regarding my complaint.
  
  I reported my missing order within 48 hours, as required by their policy. Grubhub representatives **** ***, ****** *., and supervisor ****** **. acknowledged my complaint, confirmed it had been escalated, and assured me a resolution was being processed. Now, they claim no record existsa blatant contradiction of their own documented interactions with me.
  
  The driver never delivered my order. No proof of delivery was ever provided, and Grubhub ignored my request to verify this with the driver. Instead of honoring their policy and issuing the refund I was promised, they have repeatedly dismissed my case using false technicalities.
  
  This is not an isolated incident but a clear warning to all future customers. If you order from ********************** and they fail to deliver, do not expect them to take responsibility. They will deny legitimate refund claims, even when you comply with their policies.
  
  Grubhubs refusal to address this issue fairly only reinforces their pattern of deceptive business practices. Future customers should take this into account before placing an order.
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially put in for a Grubhub guarantee award (for late delivery) even though my food arrive cold with soggy fries and water down beverages but with no reason GrubHub denied my request. Now I want a refund or store credit. I am feed up with these delivery platforms taking advantage and stealing our money or letting drivers get away with keeping customers food, not following customer's delivery instructions, delivering to the wrong address, and below mediocre delivery service These delivery apps do not wait until customers have our order before they take a payment. Payments are taking right away but a lot of times these apps fraud us out of our money. All of these complaints from consumer but no government regulations allow these delivery app companies and their drivers to constantly mislead it's customers. This is my third complaint about a delivery apps. This is not fun

  Business Response

  Date: 02/11/2025

  Hello, 

  Thanks for reaching out to us regarding the issue you had with your order.
  We take this very seriously and know how concerning this is.  We have further details regarding your order and have reached out to you via email to confirm these details. 

  Ref:  290081220
  

  If you have further questions, please reach out via ***********************************************************;  

  Best,

  Grubhub

  
  

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/7/2025 I ordered a chicken and cheese pack from ************ they refused to give me my refund the first call because they messed up and listed my order as a pick up and I do not have a car which I informed the agent. So I called back and talked to a different agent and she said that she would approve my refund and give me a 60 day promo but when I went to look back at my receipt because I could figure out why refund hadn't came they not only overcharged me when I reordered my food but they also gave the driver a $9.30 tip which I did not add because I never do I'm not a monster I'm on a budget and I'm not going to add what I can't afford so I would like a refund of my money because I was completely unaware of those extra charges I have order through grub hub plenty of time and I always only spend a certain amount like $30 or $20 often time less I try to get it as low as I can seeing as I am on a budget.

  Business Response

  Date: 02/11/2025

  Hello,

  Thanks for reaching out to us about your order. We have looked further into this issue and have sent you an email with an update.

  Ref: 290061261

  If you have further questions, please reach out via ******************************************************
  

  Best,
  

  Grubhub

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22920272
  
  I am rejecting this response because: It doesn't not state that my money will be returned to me and until then I will not accept anything less than 
  
  Sincerely,
  
  Ednaisha *******

  Business Response

  Date: 02/12/2025

  Hello,

  Thank you for reaching back out to **, we have received your request. 

  We understand there was an issue with your order's refund. We are sorry for the trouble. We have sent a new email update on 2/12/2024 regarding your most recent refund processed on 2/7/2025 and the status of that request. It can take up to 5 business days for your bank to update the transaction.
  
  Reference: 290122229.
  
  If you have further questions, please reach out via ******************************************************

  Best,
  Grubhub
  
  

   

• Initial Complaint

  Date:02/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for delivery, of which costed around $22, and the *** was **************************************** 60 minutes (twice the delivery time) to an address that isn't my home. I went to the "Help" section of grubhub where it told me to request re-delivery, of which I did. I assumed re-delivery meant I would not be charged for the second delivery, given the description on the help page. However, to my dismay, I was charged $24 EXTRA for the re-delivery. I reached out to customer support, of whom recognized the double-charge, and recognized now being subject to waiting another ***** minutes for the delivery. However, they only offered a $10 in-app credit, and refused to refund even the first order for their mistake. I requested a manager, of whom wasted my time by "researching" the order, but then repeating what the prior agent stated. I asked for that person's manager, to which they LIED and claimed they "do not have a manager, as they are the manager". This is NOT how corporate structures work, she is NOT an executive leader. I am not stupid, and Grubhub has treated me as if I am. I have reached out a second time via chat, and requested transcript upon chat ending, of which the agent brought me a supervisor telling me that one order wasn't charged (despite my card showing in BOTH orders). This is a severe violation of UDAAP, on top of the already open government actions against Grubhub. Order numbers 1eb7c5c6-e743-11ef-85c7-1bf2210aaaf0 and 2b88da86-e74a-11ef-9a87-93e5c41ffc46 show I was charged $22 then $24

  Business Response

  Date: 02/11/2025

  Hello,

  Thank you for reaching out to us, we have received your request.

  We are very sorry about any confusion regarding the charge for your order. We are unable to process a refund for the original order placed as a redelivered order paid for by Grubhub was fulfilled. You were only charged once for the original order placed. We have sent a confirmation on 2/11/2025, please check your email and refer to the request number below for more information.

  Reference: 290042683

  If you have further questions, please reach out via ******************************************************
  
  Best,
  Grubhub
  
  

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22919710
  
  I am rejecting this response because:

  Grubhub's incompetent customer support agents do not understand English enough to convey basic information, and only repeated the same thing over and over. The Grubhub website had not clearly outlined that the redelivery was not charged to the same payment method, as the amounts did not match up and there was no notification on the order. It took opening a BBB request to the business to be informed on what actually happened in this interaction.

  Frankly, having the food re-delivered at no additional cost is not satisfactory. The original food ETA was 30 minutes maximum, the original "delivery" took 60 minutes and was not delivered, and the second delivery took another 45 minutes. This is nearly 4x the original estimated delivery time, almost 2 hours of my time. On top of this, I had to spend additional time contacting customer care, being misinformed by them as they are clearly underpaid contractors from another country, and then spend even more time creating this request.

  At my full time job I am paid over $40 USD per hour. Given that this incident took well over 3-4 hours, that majorly exceeds the amount that was "comped" from the redelivery. Grubhub only authorized a $15 credit to my account after this incident, so I am requesting they provide another $20 credit to my account. This would satisfy 1 hour of my normal working time, which is 1/3 of what was actually spent being hungry and mistreated by Grubhub.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 2/9/25 Issue: ordered food delivery and the items were either incorrect, missing, or uncooked. We did not receive what we paid for- food prepared correctly and fully cooked.

  Business Response

  Date: 02/10/2025

  Hello,
  Thank you for reaching out, we are sorry to hear that we have not met your expectations with your recent order.
  We have processed refund adjustments to the recent order mentioned as of February 10, 2025
  Ref: (289898506).
  If you have further questions, please reach out via ******************************************************
  Best,
  Grubhub