Business Profile

Food Delivery

GrubHub

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for GrubHub's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,507 total complaints in the last 3 years.
983 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/28/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TERRIBLE DISGUSTING INAPPROPRIATE UNPROFESSIONAL EXPERIENCE!!This was my first order with GrubHub and Phuket Thai and it would be my last if I didn't have a gift ******* sixth sense told me to avoid this s***** company, which is why I sat on my gift card Amazon Prime access to it for over a year before finally trying to use it ********** was 5pm and I hadn't eaten anything all day yet and decided to order from here. After making me wait over an hour 5:05pm to 6:27pm just to get it they had the sketchy ******* driver make 2+ stops along the way with my order being last. He circled around the area and went everywhere but area where I was,which was hard to miss then left at the exact time he should have been delivering the order (6:27pm) and drove in the opposite direction. You can tell that the person is doing it on purpose for whatever reason. The ********************** hung up the phone in my face. I tried to call the driver multiple times and texted them multiple times when they were in the area and they never responded and didn't even have their voicemail setup.After 6:45pm from ordering at 5:05pm I left after chatting with GrubHub support who only offered false fake empty apologies and a measley $10 credit. I told them multiple times that I could see what the driver was doing, the food was now cold, and that I wouldn't eat the garbage and they refused to cancel the order. This complaint is just the beginning of what I am going to do until I receive a FULL REFUND, get $25 credit from waste of time,hardship, and duress, and this disgusting driver is punished.
Business Response
Date: 01/29/2025
Hello,
Thank you for reaching out to us.
We understand there was an issue with your recent order's refund request. We are sorry for the trouble. We have sent a new email update on 1/29/2025 regarding your full refund previously processed on 1/28/2025 and that your gift card balance was restored back to your account.

Reference: 288914769

If you have further questions, please reach out via ******************************************************

Best,
Grubhub

Customer Answer
Date: 02/05/2025

Complaint: 22866367

I am rejecting this response because:
It does not account for the loss of time, inconvenience, and stress inflicted.
I have a very stressful life as it is and I hadn't eaten yet. Your drivers and restaurants should NOT be getting away with B.S. like this!

Sincerely,

Keidron Flakes
Initial Complaint
Date:01/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a Grubhub user and have experienced ongoing problems with their services, including order errors, billing discrepancies, account access issues, and customer service challenges. I filed a ******************** complaint (Case #********) on December 31, 2024, but never received a response to my email as claimed by Grubhub.Order Issues:Missing Items: Multiple instances in December 2024 (Gopuff Liquor & More, Momotaro Sushi, ************************ Two instances in January 2025 where customer service refused credits. Also in January 2025, missing items from ********** (Double Fish sandwich) and Pho Viet (bad boba tea, mayo on a no-mayo bahn mi). missing mango lassi from Indian restaurant.Incorrect Orders: December 2024, incorrect items from Tropical Smoothie and Poke Sushi Bowl.Late/Cold Delivery: November 2024, order arrived late and cold.Stolen Order: August 2024, *********** order stolen, Grubhub refused police report cooperation and refund.Other Errors: Numerous other missing items, incorrect orders, and cancellations throughout 2024.Billing Errors:August/September 2024: Disputed transactions with ****** and SoFi due to billing errors and potential unauthorized charges.Account Access:October 2024: My account was banned without explanation, requiring an appeal to restore it.Customer Service:Ongoing difficulties getting timely and effective responses, including refusal to credit missing items. Please review my customer service chat logs for a complete understanding.Overall Impact:These issues have caused financial loss (estimated $1,500-$2,000 spent in the past year), inconvenience, frustration, and loss of trust. Request for Resolution:I request BBB assistance to resolve these issues and obtain:--Full refunds for unresolved errors.--A formal apology for the account ban and poor customer service.--A commitment from ********************** to address these systemic problems.Suggested Grubhub Location for BBB Complaint:GrubHub **************************************
Business Response
Date: 01/29/2025
Hello,
Thanks for reaching out to us regarding your experiences you've had. We take this very seriously and know how concerning this is.
Upon review, our records show we emailed you on January 16, 2025.
Per that communication, we are unable to process any order adjustments on your account due to an unusual number of refunds or concessions on this or previous accounts. We ask that you please use the reference number below to search your inbox.
Reference: 288000961
Additionally, this issue has been reported to the BBB previously and resolved via their process as Complaint 22815686.
If you still do not see the email or have any questions, please contact us at ******************************************************.
Best,
Grubhub

Customer Answer
Date: 01/30/2025
Rejection of Grubhub's Response to Complaint #: ********- Second Attempt

Dear Better Business Bureau,
I am writing to formally reject Grubhub's response to my complaint # ********, as their reply is misleading, deflective, and fails to address the core issues I have raised. I am also resubmitting this complaint due to the previous complaint not being resolved, despite Grubhub's claims to the contrary.
Grubhub claims to have emailed me on January 16, 2025, regarding this matter (Reference: *********). I have thoroughly searched my inbox, spam, and trash folders, and no such email exists. This is a clear misrepresentation on their part, and I request they provide proof of this alleged email, including the exact time it was sent and the email address it was sent to.

Their subsequent claims are equally concerning:
**"Unable to process any order adjustments...due to an unusual number of refunds...": This statement attempts to shift blame onto me for their own repeated errors. The refunds I have received are a direct result of Grubhub's failures to deliver orders correctly, not an abuse of their system on my part. They provide no specific details about these alleged "unusual" refunds, making this claim impossible to verify. Furthermore, their mention of "previous accounts" is vague and potentially defamatory, as they offer no evidence to support such an assertion.
**"This issue has been reported to the BBB previously and resolved...": This is a blatant falsehood. As clearly stated in my initial complaint, the previous BBB case (Complaint #********) was not resolved. Grubhub's claim otherwise is a direct contradiction of the facts and an attempt to deceive the BBB.

**Regarding my specific issues:
*Order Problems: The pattern of missing items, incorrect orders, late deliveries, and the stolen order in August 2024 (***********, $31.27) remains unresolved. Their refusal to cooperate with a police report for the stolen order is particularly egregious. The recent incidents in January 2025 (missing Double Fish sandwich from **********, incorrect Bahn Mi and bad Boba from Pho Viet) further demonstrate the ongoing nature of these problems.
*Billing Errors: The discrepancies with ****** and SoFi transactions from August/September 2024 have not been addressed.
Account Access: The unexplained ban of my account in October 2024, causing significant disruption, requires a proper explanation and apology.
*Customer Service: My experience with **********************'s customer service continues to be unsatisfactory, with long wait times and unhelpful representatives. Their claim that reviewing chat logs will provide a "complete understanding" is disingenuous, as these logs often disappear or are inaccessible to customers.
*ADA Accessibility: My concerns regarding ADA ************* remain unaddressed.
I request the BBB to investigate these matters thoroughly and hold Grubhub accountable for their repeated failures.
*I am requesting the following resolution:
Full refunds for all unresolved order errors and billing discrepancies.
Reimbursement for the stolen *********** order ($31.27).
A formal apology for the account ban and unsatisfactory customer service experiences.
A commitment from Grubhub to address the systemic issues that lead to these recurring problems.

Thank you for your time and attention to this matter.
Sincerely, **** *******
Business Response
Date: 02/04/2025
Hello,

We have looked into your multiple order issues, billing disputes you have filed with your financial processor, any impact to your account that would have affected the ability to place orders, as well as any *** accommodation claims.

We have sent you some Grubhub Credit to your account, along with a detailed response directly to your email.

Reference: 289154358

Let us know if theres anything else we can help with at ******************************************************.

Best,
Grubhub
Customer Answer
Date: 02/17/2025

Complaint: 22866045

I am rejecting this response because: Unfortunately, the issue with Grubhub remains unresolved. While they indicated that a $50 credit would be applied to my account, this has not yet been received (email attached). Additionally, my request to lift the restrictions on my account, which currently prevent me from seeking assistance for delivery problems or incorrect orders, has not been addressed.

I kindly request that you reopen my case until the promised credit is applied and the restrictions on my account are lifted.

Thank you for your continued attention to this matter.

Sincerely,

****
Initial Complaint
Date:01/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/23/2025 i placed a order through grubhubs app for food delivery from Popeyes chicken is easley sc totaling *****. I placed this order at 4:45 pm EST. At 535 pm I reached via chat and advised the order was now almost a hour out and no driver had been. Assigned spoke with two chat **** the second claiming to be a manager who told me a driver had been assigned and was at the restrauntbpicking up my order then and I'd have delivery shortly. I told him that was not true as I could see the driver wasn't even in same city at that point he said I was wrong and to reach back out if I didn't have by 545 pm. A blatant lie #1 by grub hub ***resentative. At 546 i reached out again sti told on the way couldn't cancel now as driver assigned if food was cold or not edible to come back for a refund. At 615 pm I contacted back food was delivered at 635 and was stone cold and unsafe to eat as had bee. Sitting 2 hours with mayonnaise concealed and chicken stone cold. Was told then no refunds would give grub hub credit advised **** i didn't want credit wanted refund it was denied called spoke with a *** who stated he issued refund i asked for confirmation # as I'd been lied to put me on hold then said wait no refund lie #2 spoke woth manager said would not refund. Only credit. This is not acceptable as i couldn't eat the food due to being unsafe or fit for human consumption. Again denied. I have chat transcripts and ref#s of all calls and chats. This can not be acceptable to be expected to pay for food that is not safe for consumption I'd like a full refund and an apology. I will never do business with grubhub again and refuse to accept grubhub credit as it is useless to me.
Business Response
Date: 01/28/2025
Hello,
Thank you for reaching out.
Your order has been fully refunded and an email has been sent out with additional information.
Ref: 288969296.
If you have further questions, please reach out via ******************************************************
Best,
Grubhub
Customer Answer
Date: 01/29/2025

Complaint: 22864089

I am rejecting this response at this time because:
I am not accepting this response until I actually see the refund posted to my account. Simply because I have been blatantly lied to by several grubhub employees. One even stated he had issued a credit and tried to end the call until I insisted on a confirmation number or email. At which point he stated wait the refund isn't approved. I will gladly accept once I see the credit in my account as at this point I could not trust anything stated by any employee of grub hub based on prior deceitful interactions.
Sincerely,

******* ********
Business Response
Date: 01/30/2025
Hello,
Thank you for reaching back out to us.
We have previously confirmed the full refund for this order was processed on 1/28/2025. Please allow up to 5 business days for most financial institutions to release those funds to their customers.
Reference: *********

We sincerely apologize for the inconvenience!

If you have any questions or concerns, please contact us at *****************************************************

Best,
Grubhub

Customer Answer
Date: 01/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me they still didnt apologize for the companies em0loyee blatantly lying and the fact that I had to spend the time to file this complaint before they would do the right thing. But I'll take my refund and never use their services again and pass the word around about their practices. ** for your help.
Sincerely,

******* ********
Initial Complaint
Date:01/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to report an issue with my recent Grubhub order totaling $65.48, which I did not receive. Despite contacting customer service, I was informed that a refund will not be issued, which I find unacceptable given the circumstances.The driver never attempted to contact me, and I was left without the food I paid for. This has caused significant inconvenience, and I am disappointed in the lack of resolution. I kindly request that you review this matter and issue a full refund promptly.I have been a loyal Grubhub customer, and I trust you will take the necessary steps to resolve this issue. Please feel free to reach out to me if you require additional information about the order.Thank you for your prompt attention to this matter.
Business Response
Date: 01/28/2025
Hello,

We're sorry to hear about your recent ordering experience with us and that our customer care support team was unable to provide you with the resolution you were seeking.

Upon review of your account and this order, we are unable to provide you with a refund or concession at this time. You may continue to use your account to place orders; however, you may be ineligible for further compensation due to the unusual amount of refund assistance on this or previous accounts.

Reference: 288939487

If you have any questions, please feel free to contact us at ************************************************************;

Best,

Grubhub

Customer Answer
Date: 01/29/2025

Complaint: 22861189

I am rejecting this response because: I want a full refund for this missing order and wont accept anything else.

Sincerely,

******* *******
Business Response
Date: 01/30/2025
Hello,
We have escalated your account to be reviewed by a Specialist. This is still pending review that may take up to the full 7 to 10 business days. You will be contacted via email only if there is a change to your status.
If you do not receive an email communication from us, that means that there has been no change to your status, and we are still unable to process a refund or concession for you.
Ref: 288939487
If you have further questions, please reach out via ******************************************************
Best,
Grubhub
Customer Answer
Date: 01/31/2025

Complaint: 22861189

I am rejecting this response because:
I want all communication here so everyone can see how this business operates. Scams their customers so no dont email me please keep all communication on BBB so I have witness to the situation. I would like a full refund immediately.
Sincerely,

******* *******
Initial Complaint
Date:01/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since Wednesday, January 22, 2025 Grubhub has paused deliveries for the area I live in. The app only allows pickup only. I'm assuming this is due to a recent fire that had our area under an evacuation. However, this event ended on January 23rd. For the past two days (Jan 25 and 26) I have been contacting Grubhub to reinitialize deliveries (portions of ***** and ***** zip codes). I have talked to five different customer service employees who all say they have no information or can not help with that inquiry. This has been going on for five days now.
Business Response
Date: 01/28/2025
Hello,

Thank you for reaching out to us.
Grubhub has a specific team to assist you with your concerns.
We want to address your issue; however, you must follow up with ************ for further assistance.

To ensure your issue is escalated to the proper team, please contact courier support at ***************************************************************; and select the option ***************** Request Form.

Best,
Grubhub

Customer Answer
Date: 01/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:01/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Delivery driver didnt delivery my food order instead took a close-up photo of pizza box and marked my order as delivered. really dis-pointed about this hope be auction taken against the driver.Text message:"Your Grubhub order from Pizza Rock is here! Here's a photo from your driver: *******************************************************"
Business Response
Date: 01/28/2025
Hello,
We are sorry to hear that your courier didn't deliver your order to you.
We have attempted to look into this further, however, we were unable to locate a contact related to the information you've provided.
In order for us to look into this for you, please respond with the account email address, phone number, or order number.
You can also reach out to us directly at: ***********************************************************;

Best,
Grubhub
Initial Complaint
Date:01/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for two boba drinks, and two taiyaki(fish shaped dessert) on Grubhub through amazon+ partnership. It was placed at 10:17pm. I do not know when the restaurant actually prepared the drinks but the sticker was printed out as soon as I placed the order as you can see in one of the images. I got a driver pretty quickly and my order was on its way around 10:38pm. It takes approximately 13 minutes to drive to my house from there and there was no traffic. The original estimated delivery time was 10:50-11:05pm which would have matched up. The driver delivered my order at 11:06pm. He also appeared to make a stop before at another house so he might have had another order to deliver and I was not informed. That time is more than double what he should have taken. My drink was a slush and it arrived completely melted. It was supposed to be matcha and Thai slush mixture and it only had one small patch of green at the top of my drink and tasted like straight Thai. My husbands drink the princess peach arrived looking like it was shaken when its supposed to have the cream on top. There was little to no ice in his drink. The taiyaki dessert was completely cold and hard to bite into. The picture of the drinks do not match how they arrived at all and I also added the original pictures below. I also have timestamps of when the order was on its way and when it was delivered. I also included the distance from the store and my house. Grubhub WILL NOT speak to me at all because I have had one previous food order refunded and a few items off Amazon that were damaged or missing that were refunded and this is too much to them. I need to be refunded as this is unacceptable and grubhub needs to take some responsibility. I also contacted today again and asked for help and when I told them I would contact BBB I was asked to provide my email and I would be contacted. I provided both my account email ********************** and personal ***************************
Business Response
Date: 01/28/2025
Hello,

We're sorry to hear about your recent ordering experience with us and that our customer care support team was unable to provide you with the resolution you were seeking.

Upon review of your account and this order, we are unable to provide you with a refund or concession at this time. You may continue to use your account to place orders; however, you may be ineligible for further compensation due to the unusual amount of refund assistance on this or previous accounts.

Reference: 288931238

If you have any questions, please feel free to contact us at ************************************************************;

Best,

Grubhub

Customer Answer
Date: 01/29/2025

Complaint: 22860398

I am rejecting this response because:
I should not be denied one refund just because I have received other refunds in the past for missing and damaged items?! I have picture proof my delivery was late, my order was ruined, and Grubhub will not cooperate.

Sincerely,

********* *******
Business Response
Date: 01/30/2025
Hello,

Thank you for reaching back out to us, we have received your request.

According to our records we informed you that we were unable to provide a refund for your recent Grubhub order on 1/30/2025, because you may have received an unusual number of refunds or promo codes on this or previous accounts. At this time, there has been no change to this status.
Reference: 288931238.

We sincerely apologize for the inconvenience!

If you have any questions or concerns, please contact us at *****************************************************

Best,
Grubhub
Initial Complaint
Date:01/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 26, 2025 I placed an order through the service, it was late and the food was ice cold and inedible. I contacted customer support and they refused to refund my money. I want my money back for the order.
Business Response
Date: 01/27/2025
Hello,
Thank you for reaching out, we are sorry to hear that we have not met your expectations with your recent order.
We have processed a refund adjustment to the recent order mentioned as of Jan. 27, 2025.
Ref: (288775063).
If you have further questions, please reach out via ******************************************************
Best,
Grubhub
Initial Complaint
Date:01/25/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Details Summary: Failure to deliver order, refusal to issue refund, and inadequate customer service.Complaint:On 1/25/2025 I placed an order with Grubhub at approximately 6:00 PM. The order was marked as delivered to my lobby at 6:30 PM. However, when I went to retrieve it, the order was not there.I contacted Grubhub customer support, but they refused to reissue the order or provide a refund, claiming my account had too many refund requests. This claim is baseless as I had created the account that very same ****** a result, I reordered the same meal directly with the restaurant and picked it up myself. While on my way to the restaurant, I received a delivery confirmation photo from Grubhub, which was a blank black screen. This was sent two hours after the order was initially marked as delivered.When I arrived at the restaurant, the manager informed me that the original order was never picked up by the delivery driver. They even contacted Grubhub to report this issue, but Grubhub took no action to resolve the matter.Resolution Requested:A full refund for the undelivered order.An explanation regarding why my concerns and the restaurant managers report were disregarded.Assurance that Grubhub will review and improve its customer service and delivery processes to prevent similar issues in the future.This experience was incredibly frustrating, and Grubhubs refusal to acknowledge or resolve the situation has left me with no other option but to file this complaint.Order Details:Date: 1/25/2025 Time: Approximately 6:00 PM Order Number: 93072873-8958593 Sincerely,***** ******* ************
Business Response
Date: 01/27/2025
Hello,
Thank you for reaching out.
Your order has been fully refunded and an email has been sent out with additional information.
Ref: #*********.
If you have further questions, please reach out via ******************************************************
Best,
Grubhub
Initial Complaint
Date:01/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered food through the GrubHub service. My food was dropped off at an entirely wrong address and the company refuses to remedy the issue. They plan on keeping my money without providing their service correctly.
Business Response
Date: 01/26/2025
Hello,
Thank you for reaching out.
Your order has been fully refunded and an email has been sent out with additional information.
Ref: 288798316
If you have further questions, please reach out via ******************************************************
Best,
Grubhub
Customer Answer
Date: 01/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you,

****** ******

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GrubHub is NOT a BBB Accredited Business.