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Business Profile

Food Manufacturers

The Hillshire Brands Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Manufacturers.

Complaints

This profile includes complaints for The Hillshire Brands Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Hillshire Brands Company has 18 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my name is ****** hope and my vehicle was stolen on May *****. I called to make a police report and called state farm to let them know the occurrence! ****** ***** was my adjuster for everything and he told me they had to investigate which was fine with me. He stated after 3 months of investigation that they needed copy of my phone records , my text messages , and some more confidential items that I wasnt comfortable with giving ! I agreed to give my call log and any other information that was needed! ********** still had me paying for insurance after someone told me that they shouldnt have been charging me due to not having a vehicle to cover ! It has been almost a year and the claim still has not been settled! I have did zoom meetings with them and ****** keep giving me the run arounds and hanging up in my face telling that they are still waiting on a response from state farm , but state farm is saying that theyre waiting on ****** ! At this point I am very frustrated that I am still dealing with this issue. I have all my recorded calls and emails anything that you guys need! I am very unsatisfied and no one isnt responding or giving me answers. Im to the point I want to sue , I have been very patient with them and they wont let me speak to a supervisor , keep saying that the supervisor cant do anything and wont help, all these other things ! If its an supervisor , why cant they help or see whats going on ! I feel like he doesnt want me to talk to them because they are bullshitting me ! Then he going to jokingly say oh you think we are going to pay you ? It dont matter about a pay, its the principal that this is still f****** going on after 7/8 months ! Asking questions that I cant answer about what the previous owner done with the car ! I dont know I just purchased the vehicle ! My vehicle was perfectly fine and up to date ! It isnt my fault the f****** car was stolen.Go find the f****** people who did it and finish out the case.Frustrated

    • Initial Complaint

      Date:12/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hillshire Snacking and **** sponsored a contest. This info can be found at : *************************************. I was notified I won $150 in cleaning services. However, I was never able to have Tidy show up as scheduled. I asked for the funds since Tidy told me they expired and I was told they cannot refund me because I did not purchase from them. I believe Hillshire funded this and I am due a refund. However, I have been texting them since 12/17 and they keep saying someone will reach out to me and no one does.

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought ***** **** Blueberry Griddle cake on 10/6, they are green and I am seeking a Full refund of $6.26

    • Initial Complaint

      Date:01/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found what appears to be round worms possible tape worms in two different ******************* sausage rolls. One was in their hot sausage roll as well as regular. I even went back to the store i purchased them from and found more in another ******************* hot sausage roll. This is disgusting! I plan on reaching out to the health department. I even have video showing they are infact coming out of their sausage. It appears their pigs have an Infestation of worms and their health safety inspectors failed greatly I'm now going to be taking my whole family In to get checked and to get treated to be on the safe side. I find this to be disturbing as for decades ******************* was my go too. Not anymore. When I called ******************* representatives they wanted me to send packages back to them I refused I will go there with them and show them but they are not Leaving my possession as they are the proof with video photos and receipts. I do not want this hushed as the public has a right to know!

    • Initial Complaint

      Date:12/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased ******************* sausage for lasagna- 12-16-23.12-17-23 cooked it, Got sick later that night, checked the remaining sausage that night to find it was expired and had string in it!

    • Initial Complaint

      Date:12/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/06/2023 I went grocery shopping at a ******* in the Lithonia area and I purchased a 4 pack of ********************* already packaged breakfast sandwich sausage egg and cheese so yesterday I decided I wanted to have one for lunch for me and my kid I took a good two bites and on the third one I end up biting the back of my mouth from a hard object that I found to be a tooth not a human tooth some type of animal tooth it was so hard to the point even the bit I took of the food didnt break it so I immediately had to spit the food out and find out what is was I kept the food that it came from and the tooth for my end

    • Initial Complaint

      Date:08/22/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      not very happy with customer service at this **********************, i have bought there product for years the hillshire farms oven roasted turkey, 2 times in the last 6 months i have gotten hard gristle like stuff in the food and had to throw away quite a bit of the food, the first time it happened way back in april so they say i forgot, they sent coupon no problem, this time it was a hassle the coupon never showed up to replace the product, customer service on ******** was no help, finally after a month and they resent them it showed up, there was no apology , never would let me talk to a supervisor, the RUDE receptionist at there corporate headquarters hung up on me because i told her customer service was no help i didnt want to deal with them. this company needs to do better if they want my business

    • Initial Complaint

      Date:05/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased three *************** cheesecakes for christening party of granddaughter. Cheesecake extremely stale. Spent $18 on three cheesecakes. Phone ***************** number on box for refund. I'm a diabetic and I don't each sugar. This was what specially for my granddaughter's christening for 50 people it was one of the desserts. I wanted my money back and *************** promised me a gift card and by the end of the conversation the woman changed her mind telling me she needed permission from a supervisor and a supervisor was not there. Why in the world would you keep somebody chatting for 40 minutes knowing you couldn't help them!!? This woman was ridiculous. She offered me a gift card which I would have accepted instead of a coupon. I don't understand why I had to wait on hold for one hour for someone to pick up the phone in *************** customer service this itself is bad business. The woman who answered the phone sounded very unprofessional very bored and when I told her I would be contacting the company she laughed and said she did not care.For a company I've patronized for years it's certainly seems they are not consumer friendly. Shame. I would like my $18 return to me in the form of a gift card please since the store would not give refund due to covid and open food item. Thank you. I have been closed photographs of the two cheesecakes the third accidentally got thrown away before I could take a photo

    The Hillshire Brands Company is NOT a BBB Accredited Business.

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