We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Freight Broker

Coyote Logistics, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Broker.

Complaints

This profile includes complaints for Coyote Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Coyote Logistics, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They gave us a quote, which we paid, then added an extra fee weeks later. When we refused to pay, they sent the excess fee to collections.

    • Initial Complaint

      Date:04/22/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December of 2024, we were quoted a certain price after we told them what was needed and the location of delivery. We sent them a check for the quoted price, which was cashed. After they tried to charge us for things we did not order. Our account was put on hold and sent to collections. We have been harassed by Coyote Logistics and the collections company with fraudulent added charges.

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about 6-26-24 I initiated a pickup up from our warehouse to have a shipment of computers sent to *************. I was invoiced and paid for the shipment and the following happened:I PAID for a pickup and was communicated by ****** ****** who continues to ignore any email communication a Monday pickup scheduled. On Thursday of that week still no pickup or any communication so I was forced to cancel. I asked for a credit back on my card. As of today nearly 3 months later I have not received a credit nor have I received any communication, even though multiple emails and calls. It is not a lot of money but I have always ran my businesss doing the right and ethical thing. Not refunding my monies for services not performed is just plain wrong and not the way to conduct business Just simply do the right thing is a foreign word to this organization. I honestly do not expect this company to refund, but put this out there for other companies contemplating doing business with them to RUN. They are not an ethical company nor will they deliver.

    • Initial Complaint

      Date:07/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Coyote Logistics to book a freight shipment from ** to ID. I made an ACH payment for the shipment up front on 7/17/24. The carrier was supposed to pick-up the shipment no later than 7/19/24. On 7/18/24, I was informed that the carrier could not pick-up until 7/25/24. I requested for the shipment to be cancelled for a full refund. Coyote Logistics refuses to refund my money because they say they don't have the funds. However, the funds were immediately withdrawn from my bank account and my bank confirmed that the funds were withdrawn on 7/18/24. Coyote Logistics is a scam: they lied about the pick-up date and they won't return my money after the shipment was cancelled with adequate notice.

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Coyote gave me a quote for $ ****** to ship an item to ************* Ok then never contacted me to schedule a pick-up. My customer is mad and want a refund for ****************************** ******* is the sorriest business i have ever dealt with. ***** wanted to charge me $527.82 for shipping the same package. Coyote is a rip-off. They don't do what they say.

    • Initial Complaint

      Date:06/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/19/24, our company, Bliss Americas LLC, requested a quotation from Coyote Logistics for 2 shipments. We informed them of the exact weights and dimensions for said shipments, along with the destination address to obtain a quote. Coyote Logistics provided several freight options shortly after our request. We made the decision to use AAA ****** freight due to the competitive rate arranged by Coyote Logistics. 2/22/24, the shipment was picked up from AAA ****** and was delivered to the end destination on 3/4/24. On 3/19/24, we received the invoices for these shipments and instead of sending 2 invoices, Coyote submitted 4 invoices. The additional 2 invoices were add-ons due to AAA ****** claiming that they re-weighed the shipments and that both shipments exceeded the amount of weight our company provided Coyote Logistics in the quotation stage. One shipment with a 694lb. difference, and the other shipment with a 1003lb. difference. We immediately informed Coyote Logistics that this is a major error on AAA ******** end and that there was no physical way possible that our shipments weighed what AAA ****** was claiming. We reminded Coyote Logistics that the information we provided was 100% accurate and that they needed to resolve this with AAA ******. Coyote Logistics responded to our concern and informed us not to worry and that the overweight charges have been removed and to disregard the 2 additional invoices. We proceeded to release the payments for the 2 correct invoices which would have made our account paid in full. On 5/6/24, we received an email from Coyote Logistics stating that we had an outstanding balance. Again, we informed Coyote of this with the understanding that this had been taken care of. Shortly after, we received another apologetic email from Coyote on this issue and again they told us not to worry and that all was resolved. On 6/27/24, we received notification that this had been handed over to collections, which we have since disputed.

    • Initial Complaint

      Date:03/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Coyote was hired to ship several pallets of beer. They contracted the shipment out to T-Force who delivered the pallets of beer. The beer was damaged on the truck and a claim was submitted to Coyote using their claim process long with pictures.T-Force denied the claim because Coyote is required to get approval from T-Force before shipping beer. Coyote did not follow the required procedure and I lost $1248 worth of product.

    • Initial Complaint

      Date:02/20/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is about the load # ********. The transaction took place on 09/21/2023. The amount of ******** USD was estimated and paid in full. Coyote presented our company with an additional amount of $******** because the shipping code was different for the shipment than it was stated in our quote. I used the shipping code for the product density that was from the internet - I always used this code for metal without a problem. Coyote stated that I should have used their shipping code calculator, but they never mentioned this feature before or during the enrolment. My request to contact the shipper, *****, was denied. My request to speak with the upper management at Coyote was denied. Coyote is a shipping broker, but there is no forms to dispute charges available. We would like to have the additional charges of $3658.46 removed from our account. The main contact at coyote is ******************************* ******************************************* the account is currently with the collections Case #: ******** Re: Coyote Logistics Amount due: USD ******** ******************************** The charge is $2000 higher than having a personalized truck.

    • Initial Complaint

      Date:02/14/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** ********* is filing a complaint against Coyote Logistics, a 3rd party provider, due to an unacceptable bill amount. The written quote was $974.14, the bill received was $1,584.71 (increase of $610.57) due to a reweigh and reclass of 24 lbs, a variance that is less than 1% of the total weight of this shipment! Coyote explained an error within their system causing it to not properly calculate the weight. They claimed Forward Air is not willing to alter amount and the matter is closed. We paid Coyote $974.14 on 1/10/24. We feel additional charges are excessive and unacceptable and wish for an adjustment to the bill. Uploaded is the written quote, the B/L, packing list, invoice, and email exchanges.

    • Initial Complaint

      Date:11/21/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early April, 2023 our purchasing/logistics employee reached out to Coyote Logistics to obtain a shipping quote to transfer a finished product of ours to our customer. At this time and on initial contact, the customer and shipment information was provided. This included the weight, dimension, and material class to be transported. We were provided with 8 different quotes ranging from apx. $125.00 to $200.00 depending on the carrier. A week later, we reached out and chose a freight company whose rate was apx. $150.00. The finished product was picked up the same day, and delivered to the customer soon after without issue.Another week later, our purchasing/logistics employee received a notice from Coyote Logistics that the carrier billed over $900.00 due to the size being over dimensional! Further, they asked that we submit information to aid in the dispute of the added charge, which we did. However, no resolution was met and Coyote Logistics continued their attempt to collect on this service. Finally, our account was sent to a collection agency, impacting our credit.Our business is not liable for these extensively added charges because the service supersedes the billing practice, no indication of a contingently added fee was expressed or agreed upon, and the shipping data was provided prior to the quote process. Thus, both organizations (Coyote Logistics & the carrier) would have the information required to recognize whether this would be an over dimensional shipment or not. Not to mention a week of time passed which could have been used to notify us of this issue. Finally, increasing the price 634% after providing the service is extremely unprofessional, and a questionable business practice. It feels like we were swept in with the quote, provided the service, and then billed a preposterous value. We paid the price we were quoted in a timely manner.

    Coyote Logistics, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.