Complaints

This profile includes complaints for Coyote Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Coyote Logistics, LLC

  2545 W Diversey Ave Ste 300 Chicago, IL 60647-7173

• 

  Coyote Logistics, LLC

  255 Ottley Dr NE Atlanta, GA 30324-3929

• 

  Coyote Logistics, LLC

  960 North Point Pkwy Ste 150 Alpharetta, GA 30005-4123

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use to work for this company. I left and came back; which I know regret doing!. Worked very hard to prove myself and get promoted. They wasn't giving me my raise so I went to HR about it and after that situation was handled, I started receiving write **** in which I wasn't receiving before I went to HR; for a new system that was causing issues for everybody! They kept writing me up until I was fired. Upper management in the customer service department is very r***** against colored people. They only look out for their own and once you go against them, they try to find a way to get rid of you! Alot of management shouldn't be in the position their in, because they don't know what they're doing and playing favoritism to the people the same color as them. That whole customer management team needs to be investigated!! DO NOT WORK FOR THIS COMPANY IF YOU'RE A PERSON OF COLOR!!!

• Initial Complaint

  Date:09/01/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coyote sent payments for 2 loads to a factoring company that we have been out of contract with for over 2 years. Coyote acknowledged that they mistakenly sent my payments to the factoring company, but also stated that they had to wait until they were refunded before submitting payment to my company. I had to track down the refund for Coyote and provided them with proof from TAFS, this has been over a month and I'm still not getting any answers on when I can expect payment from Coyote. When I call in for accounts payable I get an over seas center where they state the same thing, our team is working on it and they will be in contact with you. Emails go unanswered for a couple weeks. Coyote has admitted fault for sending my payments to a factoring company but still has not issued my company payment for services rendered. And I'm sure that Coyote will not pay late fees.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Coyote logistics to ship a $9,000 ice machine to return it to the manufacturer. Through Coyote, ***** shipping company shipped the machine and damaged it. When I tried to file a claim with Coyote, I was told to file it directly with *****. ***** only gave me half of the value of the machine that was damaged and i lost over $5,000. Coyote then sent me a collections notice stating that I owe an additional $400 for the original shipping that damaged my shipment. I was never sent the bill for the $400 or authorized the additional charges. When I asked the Coyote manager about it, they said that I should have not made the claim to ***** and the $400 should have been covered in the claim. Coyote manager ******************* was rude and unprofessional. Coyote employee made a mistake in Instructing me to file the claim. Coyote employee sent me a collections notice for a bill they never sent me. Coyote employee mistake cost me $5,000. I am requesting that Coyote removes the $400 charge that is in my name that has been sent to collections. Thank you.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June our business, Preferred Plastics, LLC received an invoice for a load we hired Coyote Logistics to arrange in April and in July we received another invoice for a load they arranged in May. Both lanes had an agreed upon price, but they now want to charge detention fees? A little late to mention detention 2 months later on both. We were never notified for detention on either load until we received the invoice. I have contacted the agent to discuss who avoids my calls. I have emailed the agent and acct rec. They only respond by email and each time they respond they say to pay the detention. The first load they want $350 and the 2nd $50. I have emailed them (since they will not TALK) showing them evidence of these charges not being warranted. We have documentation of the loads start and end times PLUS pictures. We load all loads FCFS, there are no appointment times. Yet, they want our company to pay it with NO PROOF other than the carrier (which just happens to be the same carrier on both loads) says it is owed. And, we HAVE shown Coyote Logistics proof of dock time so we just cannot understand the absolute persistence to ignore what we have to prove that these are unethical charges. We have paid both invoices for the agreed price and nothing more. They should go back to the carrier and plead their own case with our evidence, apologize to Preferred Plastics, LLC and remove all charges. At this point they should pay us for all the time we have had to put into this emailing and calling them! This is an unethical company who does not stand by their customers. So far, absolutely no proof has been given to us that shows we are liable for detention other than telling us to just pay it. Curious how many other companies have been subjected to this and just pay it? Would be interesting to know how much money they make for unwarranted detention charges. Someone should investigate this company with their billing practices.

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not reimbursed for an unloading receipt I paid for and turned in. I have multiple emails to *********************** and *****************************. I have tried to call multiple times. I have not been able to get an email response or a call back. I would appreciate being reimbursed for the cost to unload your product or at the very least some type of communication.

• Initial Complaint

  Date:06/13/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never spoke up about a major cyber security threat that took place back at my old company and I have been staying up to speed with the news and how you all are going to make companies acknowledge cyber breaches as they have covered them up in the past. Long story short, in 2015 I worked for a company called Coyote Logistics and they were involved with a major merger with *** at the time. During this time, there was a major security breach where all of our employees were compromised and someone in the HR department fell for a phising email and thus sent all of our personal information out. They made us sign waivers and documents with legal that we wouldn't speak up or say anything, and my social was compromised and as well as my transunion report had accounts dated back to **** and I was born in 89. I started getting **** of america debit cards sent to me and the list goes on. This resurfaced in 2018 when I moved to ** and I was trying to tell my company that someone by the name of *********************** had compromised my accounts again due to their security breach and my info being on the dark web due to their fault and they took 0 responsibility because I signed that document in 2015. Either way, I tried countless law firms and tried getting so many resources involved and no one helped. Come to find out as well, my company was emailing my doctor without my consent behind my back and I kept all of these records in case this. Either way this never got investigated and was kept under the rug for too long. Something big happened in 2015 with Coyote Logistics and *** and I strongly believe it didn't become public knowledge because they didn't want to loose out on the merger with *** because it was for about $1.6 billion. This whole ordeal led me to eventually be hospitalized because they stopped helping me and I have been traumatized ever since and now have severe PTSD. The company even emailed my doctors behind my back with no consent and violated my HIPPA rights.

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coyote ***************** has stopped responding to our emails and never returned our phone calls regarding our existing claim that was not resolved. We filed a claim for a lost shipment (Load # ********) on August 1, 2022, and we were communicating back and forth with their Senior Claims Investigator, *******************. We paid $2,100 for the lost products as stated in the invoice we submitted excluding the freight fee that we paid them directly. We also missed an enormous amount of gross sales and profit because we ran out of stock when the shipment got lost. At first, they tried to reimburse us with only $745.90 which is way lesser than what we paid for the products. We told ******************* that we'd accept a reimbursement equal to the amount stated on the invoice that we submitted plus the Coyote freight fee. We submitted all the information and documents they requested for the claim. They told us that it would take up to 60 days for them to reach a resolution and reimburse us for the lost products, but it's already been more than 3 months now since we filed the claim without any resolution and the claims department has stopped responding to our emails since over a month ago. We've been very patient and tried to call them multiple times in the past few weeks hoping to get a simple update, but the Coyote claims department which used to be easily reachable is no longer answering or returning our phone calls. All representatives we spoke with said they'd let *** know so we would receive an email or a callback from him, but we haven't heard back at all. We don't even know if we'll still get the resolution that we're hoping for since we're no longer getting any assistance or simple response/update from the Coyote *****************. We're disappointed with their service.We have attached some documents and screenshots for reference.

  Business Response

  Date: 11/21/2022

  Coyote is an independent third party brokerage, and therefore not liable for the claim. The contracted LTL carrier has made an offer to settle the claim, which has been presented to the customer, but an agreement hasnt been reached yet. We are actively following up on the matter in order to help facilitate the claim on the customers behalf.

  Business Response

  Date: 12/22/2022

  Coyote has requested the shippers W-9 information several times and continues to actively follow up. Until its received, Coyote cannot process payment. 

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/26- We have been receiving issues getting paid for loads that we have completed. We provided the proper documentation ( ex. LOR and updated banking info) to process out payment. Only to have our money sent to two incorrect accounts. Now going a week later still have not got paid and accounting department is not taking responsibility for thier errors. This has caused a financial strand and we are unable to continue working. We need to receive payment immediately.

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealing with Coyote Logistics' ***************** has been an absolute nightmare. We had a shipment in December of 2021 get partially damaged, and filed a claim that was accepted on January 25, 2022. After they came to inspect the damage, subsequent paperwork, etc., we reached a settlement agreement on June 5, 2022. However, a month went by and I heard nothing about processing the claim reimbursement. Followed up multiple times, and was finally told by Coyote's Claim Team on July 19, 2022 that I would be receiving payment within a couple of days.Since July 19, it's been radio silence. 10+ emails and countless phone calls and voicemails have gone unanswered. We are now well beyond the 120 day time limit of the ******* Amendment, and I have begun looking into legal options. Such a mess - would highly recommend shippers look elsewhere.

  Business Response

  Date: 10/26/2022

  Coyote has made contact with the customer and advised wed cover the cost to resolve the claim. The customer appears to be pleased with the proposed response. Coyote should have communicated better with the customer during the claims process and we have apologized for that.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** hired the *******, ** branch of the logistics company to deliver a trailer from the ******* rail yard to our office in **************. We misunderstood what they meant by "live delivery" so we got charged, with warning, an extra $2346.34. Now the problem part. They never gave us correct invoices so we could claim reimbursement from our customers. The best we got was 2 invoices, 1 with an incorrect amount, the other showing a cancelled charge. The representative, *********************** stopped answering emails or his phone. There is no other contact available at their automated phone line either. We weren't even asking for money, we were just looking for correct invoices, information.

  Business Response

  Date: 10/26/2022

  This complaint is related to an ongoing matter between the shipper and carrier based on a change made to the delivery agreement at the customers facility. The Coyote team provided timely verbal, email and text updates on this matter to the customer and are working with both parties to help resolve. Proof of the additional charges was provided by the Coyote team as they were incurred, and the customer agreed to pay all charges.