Complaints
This profile includes complaints for Oak Street Health/Corporate's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
OAK STREET HEALTH has repeatedly called my cell phone with: pt names, appointment times, medication refills etc and left voicemails. I am NOT a patient of Oak Street Health. I am not affiliated with Oak Street Health. I do not know any of the patients involved in these healthcare services. There is a high probability of HIPAA violation here, as wel,l on behalf of these patients. I have also called Oak Street health numerous times and asked for my number to be removed from ANY call lists. I am on the ******* "do not call list." Even with yesterday's request and notice that I would be filing a BBB complaint and a complaint to the Federal HIPAA complaint service. I STILL GOT A VOICEMAIL today for a patient from them. This has been ongoing for a few months now. I did not know it would escalate to this point and so I have not saved every interaction. But now I have 2 voicemails on my phone that I have saved and 2 calls from 10/11/23, and 2 calls from today 10/13/23 and I will continue to save any additional harassment. I just want the calls to stop.
Business Response
Date: 11/15/2023
Hello and thank you for reaching out. We take your feedback very seriously and are looking into this matter.Customer Answer
Date: 11/15/2023
Complaint: 20734648
I am rejecting this response because:
I want confirmation from *** Street Health that my phone number has been rwmoved feom thwir system and they will no longer contact me.
Sincerely,
***************************Business Response
Date: 12/06/2023
Hello, please know that this has been resolved and your phone number has been removed.Customer Answer
Date: 12/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried unsuccessfully to have my physician Contact me concerning my health questions as well as concerns with a referral from them to see specialist to address my health issues who also have failed to provide me with treatment options and respond to my messages left. Lastly my doctor referred me to have a colorguard screening and I received a letter from the lab who did the screening test stating they sent the results to the doctor but the doctor has yet to call me with the results so I have no idea what hat my health issues are in relation to the screening labs as the doctor at Oak Street Health nor the ** a ******************************* have yet to readout to me as my health worsened.Business Response
Date: 12/16/2022
Hello, thank you for taking our call. Oak Street Healths mission is to deliver an unmatched patient experience. Were happy to hear that a teammate was able to reach you and help you make an action plan. Please contact us at ************** if you need any further assistance.Customer Answer
Date: 12/19/2022
Complaint: 18442181
I am rejecting this response because:
Sincerely, they have not addressed my healthcare needs
***************************Customer Answer
Date: 01/06/2023
Complaint: 18442181
I am rejecting this response because:
Sincerely, False claim by the business I still have not seen the doctor nor got any positive response from them. They have ohms request for my medical records and both in person and via phone my request was ignored and the Medical director has not reached out to me despite my request for meeting her this ***********************************. I now have contacted the ** ************* and was instructed how to file my complaint with the medical board. The ********** Street Health continues to treat me in an unprofessional manner and the I medication was automatically refilled by my pharmacy and not due to any help by the staff at Oak Street Health . This center is racially biased and will lie to save themselves. I still havent received all my medical records nor seen or met the Medical Director or center manager so my complaint will be made to the ************* and also legal counsel is being addressed.
***************************Initial Complaint
Date:10/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Oak Street Health around 08:00 Monday, Oct. 10th. 2022 asking for a prescription for a UTI infection. At that time the pain was mild. I needed the medication before it became fully blown. A couple hours latera ** reach out to me but I missed the phone call. She did not leave her name. I called back and spoke to a young lady name ***** who put me on hold to find the ** who called me. ***** came back to the phone and said she was still working on the problem. Than I was cut off. No one tried to call me back due to the disconnection. This infection has became full blown. I went into full blown panic mode. What was I going to do? I could not take this pain. This is not the first time someone just hang up on you from this organization because they did not feel like doing the work. I decided to ask a friend to help me out since she has a medicine cabinet full of pills. She gave me some anti biotics that she had. To this day no one has contacted me from Oak Street Health about anything. The ball was dropped big time. Why didn't I go to the emergency room? You will be sitting there for hours in a lot of pain while going to the washroom every 3 minutes. This was totally uncalled for. It all began with the ** not leaving her name. Which was totally not professional.Customer Answer
Date: 11/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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