Complaints

This profile includes complaints for Hyatt Hotels Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hyatt Hotels Corp.

  150 N Riverside Plz Chicago, IL 60606-1598

  
• 

  Hyatt Hotels Corp.

  9805 Q St Guess Service Omaha, NE 68127-3273

• 

  Hyatt Place Baltimore / Owings Mills

  4730 Painters Mill Rd Owings Mills, MD 21117-4907

• 

  Hyatt Place Baltimore Inner Harbor

  511 S Central Ave Baltimore, MD 21202

• 

  Hyatt Hotels Corp.

  101 Harborside Dr Boston, MA 02128

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Discoverist member ID number **********, this is regarding my stay at **************** CACNUN CHECKING IN JANUARY 3-5. I do not know my hotel confirmation number as the stay is not appearing on my hyatt account.I had many problems I encountered at this hotel , for example no beach chairs, no access to restraunts, (even though it is all inclusive) A manager by the named of ******* told me she would REFUND my discover credit card ending in **** for the $1493.30 I was billed. However she never did refund me, the charge is still on my account .....I need to file a complaint and esclate this to the manager to get my refund issued for both nights..the reservation is under my name ***************************

  

  Business Response

  Date: 01/16/2023

  Guest has been contacted and resolution found. 

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18707760
  
  I am rejecting this response because:  a resolution has not been found. I am requesting these 2 nights be refunded to my credit card 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/18/2023

  We verified the refund has been processed and the guest has been advised of the time to process.

• Initial Complaint

  Date:01/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I recently stayed at the dreams resort in ****. I paid ****** for a vow renewal. It was supposed to last 30 minutes. They told us to show up 10 minutes early, which we did. It was very Unprofessional. The pastor showed up in a regular black shirt, and once they were ready, we begin. We were supposed to begin at 5, and it last until 530. By the time 4:55pm came, we were already done. Behind us, on the preferred club area, there was a worker there doing work in the sand right behind us. They also was supposed to bring breakfast the next morning, we never received it. All in all, for the amount of money I paid, the experience was mediocre at best. And like I said, it being done in 10 minutes wasn't the greatest as well. Really seemed more like a scam than anything else. This did not meet my expectations. I would like a refund on this, please. I contacted Hyatt, and they sent my issue over to dreams, and dreams basically said, sorry you weren't satisfied, and even though we did miss a few things and the renewal may ha e only lasted a few minutes... We aren't giving you your refund. So I'm taking this route now. All I want is my money back. That vow renewal experience was not worth that money. Please refund

  

  Business Response

  Date: 01/16/2023

  Guest has been contacted and a resolution offered.

  Customer Answer

  Date: 01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was the worst 4 star hotel I have ever stayed in my life. I dont know where to start, Very dirty, very bad customer service, nothing to make us satisfied. First of all each and every sheet we got was stained, sheets very dirty. We took pictures. We asked for a convertor, first they said they dont have it, later they said they have one but they cannot send it to the room, we need to go get it ourselves. Woowww!!! Than they called us and ad we had a mail, come and ******, we did go andntjey havent delivered without ID, than why did u call? Last day we said, we are leaving tomorrow and ********* was a great issue since sheets and bathroom sink was super dirty. Guest what they did, they changed the sheets when we were out in the Middle of night, put all pillows on the floor, and put all our new bags on the floor and put a huge extra bed in our room although we did not ask. Than housekeeping manager came and got schoked. Gave us a 100 usd credit which is not even one night cost compared with all we had to go thru. Never again.

  

  Business Response

  Date: 01/16/2023

  Guest's concerns have been escalated to the appropriate management team who has been in touch with the guest.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeated harassing phone calls from "Hyatt" about trying to get me to book a vacation with them. Happens 1-3x a day, the number changes every time I block the number. They must have been sold my number somehow and now will not stop calling no matter how many times I ask them to remove me from their list. Could possibly be a scam and not Hyatt, but they identify themselves as Hyatt when they call.

  

  Business Response

  Date: 01/11/2023

  ***** has been contacted and advised the calls she is receiving are not affiliated with Hyatt Hotels and has been provided with information from the ************************ about stopping unwanted calls.

• Initial Complaint

  Date:01/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyatt ************ Complaint Case Number CAS3253186: Following Up On My Bad Hyatt ***************** Stay Reserved For Wednesday December 28 2022 through Monday January 2 2023 I had a very horrible stressful just strenuous experience at the Hyatt Hotel Worthington. I would never return back to that hotel or any Hyatt Hotel period because of how unprofessional the hotel staff was towards me. Much of my time was wasted being angry and frustrated because I had to keep calling on my cellphone and or speaking to the hotel front desk staff about the major core issues of my hotel stay there. It is ridiculous I had to keep attempting to resolve my hotel room issues on my own because you have hotel employees and management working there that are not naturally talented in the career field of The Humanities and in *********** Services. I should not have had to go through three different room changes( 124, 224 and 223) in three different days. I still never fully received the type of hotel room that I intially requested when I called the hotel directly on Wednesday December 28 2022. I had to ultimately settle for the hotel room I was last in room 223 that I barely was able to enjoy because of the horrible communication issues and lack of follow through from the hotel ***** desk employees and the managers *****( Sales Manager) ***** ( Operations Manager & a manager I checked out with on the early afternoon of Monday January 2 2023. Agreements were not kept from what I was informed of on the first shift Saturday ( December 31 2022( management was going to respond to the case that was filed for me Friday Evening December 29 2022.....( To Be Continued)

  

  Business Response

  Date: 01/15/2023

  Guest has been contacted and resolution found.

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 18694318
  
  I am rejecting this response because:

  Thursday Feburary 23 **** 1156am 

  
  

  Good Morning Below is my forwarded email that I have had to send regarding my unresolved hotel issues as a former hotel guest from the Hyatt Hotel Worthington. I am still owed a 50 percent refund to my form of payment for a horrible strenuous hotel experience at the Hyatt Hotel *********** in *********** ****. I stayed at the hotel from December 29 2022 through January 2 2023. I stayed there as a Christmas gift purchase to myself and it was constant problems from the hotel staff to management to having to call the Hyatt hotel corporate customer service department. 

  
  

  
  

  It is now Feb 23 ****************************************************************************** one of your Hyatt Hotels and since I was promised a  50% refund from a ******** **** Regional Operations Manager ***************************. It appears to me I am purposely being ignored by Hyatt Hotel Representative  *************************** and the Hyatt Hotel period in not refunding me my money as agreed upon and promised 

  
  

  
  

  Thank You!

  
  

  
  

  
  

  
  

  *************************

  ************

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/07/2023

  We fully investigated this complaint. **************** has confirmed refund and we have offered compensation that we feel is fair and equitable. 

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at **************,************************ .My first night I was awoken by a loud Vibration and unable to sleep . The noise was so loud,it sounded like the entire building was under construction. Finally in the middle of the night engineer figured out it was a Defective ceiling fan.I never slept & went fishing at 5:00am. When I returned late afternoon I was advised they would credit my account for the Defective room. At checkout I questioned if they removed the charge and was told they only credited $250.00 So they wanted me to PAY $1350.00 for a room that we were unable to sleep in.

  

  Business Response

  Date: 01/12/2023

  Guest has been contacted and resolution found. 

  Customer Answer

  Date: 01/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:01/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue 1) Another issue the Hyatt changed their website due y on this change my member number isnt found in the system. Issue 2)The Hyatt has always been my favorite hotel. Ive always had a good experience. Until 12/31 I got a room for new years Eve. One deal breaker was I was told my room had a good view. My view was the cemetery. Room 424 I wasnt happy about that at all. But I figured I would deal with it. Just when I thought it couldnt get any worse my room was a connecting room. Whoever was in the room next me on the left. Was fighting Im talking about throwing things.Screaming, cursing at the top of their lungs. It would stop for about 30 minutes they would start again. Its like they were fighting I heard punching sounds. They would taking breaks between the fighting and start back up again. This lasted for 3 or 4 hours. I called downstairs to complain that stopped the fighting but not the loud arguing. Next today I get woke up by their loud alarm clock at 5:30 am Ive never had a hotel put me in a room that has a connecting room. The connecting room was a issue because the walls are so thin I heard when their phones ring and even when they said hello.*** never experienced anything like this and this is the third time, but *** stayed at this location and *** never had that experience. Issue ) 3 I travel often Ive never had that done to me not unless that was a special request.This was the hotel stay from h*** it wasnt a relaxing get away.

  Customer Answer

  Date: 01/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  issue has been resolved I emailed the bbb to cancel this complaint a few days ago

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 14, 2022 Hyatt Hotels contacted me via email about a ski weekend at their Grand Hyatt Hotel in **** on Feb *****, 2023. I signed up that day an was charged the fee $2600. Yet, after two dozen phone calls and the same number of emails, they cannot confirm my reservation. I have confirmation numbers for the order: RD01657740: As per my conversation with ************************* of Hyatt, I have been given a case number: CAS3235287).I cannot book airfare and other details until the hotel confirms my reservation

  

  Business Response

  Date: 01/05/2023

  Member has been responded to and information provided 

• Initial Complaint

  Date:12/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving numerous calls regarding hyatt hotels, I **NEVER** have stayed at one of your hotels, and do **NOT** want you to call me. Cease immediately.

  

  Business Response

  Date: 12/28/2022

  Guest has been contacted and advised the calls he is receiving are not affiliated with Hyatt Hotels and has been provided with information from the ************************ about stopping unwanted calls.

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18640089
  
  I am rejecting this response because:

   

  The caller clearly identifies themselves as hyatt, so I do not accept their response. I have asked numerous times, to cease calling me, but they refuse.

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/09/2023

  Guest has been contacted and is requesting no further contact by ****. We have advised the guest the calls he is receiving are not from Hyatt. We have also provided information to the guest about stopping unwanted calls that is suggested by the *** and have advised the guest to not provide any personal information to the fraudulent callers. 

  Customer Answer

  Date: 01/10/2023

   
  Complaint: 18640089
  
  I am rejecting this response because:

   

  The response is a outright lie, since the caller clearly identifies themselves as "Hyatt Hotels".

   

  I have requested several times, they cease calling me, but they refuse, for this reason I am rejecting the response.

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Confirmation #: **********. I stayed at the *** for 2 nights and had my breakfast onsite for both days. The experiencewas not very pleasant. I asked 2 extra eggs and the waitress sent 4 and at end I pointed it out on the final bill. She tried to argue with me for minutes and tried to convince me its my fault for this error. First of all, its not my fault, I clearly said 2 eggs and she gave me 4 and then put this extra charge onto the bill. Secondly, I spent $120 on the breakfast and she tried to argue with me for minute about this, is this the correct way for Hyatt employee to treat their loyal customers? I know its hard for the hospitality industry nowadays and everyone try to make some extra bucks. But I dont think this is the correct way to do so! Not mentioning I tried to stay at Hyatt on my every business trip. And not mentioning we found some blood stain on the bed sheet and send an email to the hotel, no response whatsoever.

  

  Business Response

  Date: 12/22/2022

  Hotel management contacted guest and resolved. 

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18622405
  
  I am rejecting this response because:
  
  Sincerely,
  
  He ***

  

  Business Response

  Date: 12/31/2022

  This complaint is part of a dual complaint regarding two rooms.  The hotel's executive management has resolved by contacting both members and combined the compensation to the other account.