Complaints
This profile includes complaints for Bankers Life's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 161 total complaints in the last 3 years.
- 55 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company advertises that they have life insurance policies available to consumers between the ages of ***** for $9.95 a month. I am 84 years old and called to purchase a policy and was told I am not eligible for a policy with them.
Business Response
Date: 08/30/2022
We appreciate ******************** interest in the Guaranteed Acceptance Life insurance offered by Colonial Penn Life Insurance Company.
We have to comply with the eligibility requirements imposed by the ***********, ******************** state of residence, which limits the sale of these products to individuals between the ages of 50 and 75. Our advertisements specify that eligible ages vary in some states.We regret any misunderstanding and wish to assure you of our continued effort to promote an ethical business environment.
Sincerley,
Consumer Relations
Colonial Penn Life Insurance Company
Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mom passed Im her Beneficiary along with my brother colonial **** has gotten her death certificate on June ********************************************** it seems like they keep giving me the runaround One of the supervisors told me they were going to cut the check like three weeks ago still know Check and I keep calling them and then they said Ill have it by August 19 called them today which is August 16 and youre telling me now I have a five day legation and then 7 to 10 business days its going on two months no checkBusiness Response
Date: 08/19/2022
August 19, 2022
BBB OF ******* AND NORTHERN ********
330 **************** SUITE 3120
******* ** 60611
Insured: *******************
Reference Number: BBB ID Number ********
We are in receipt of correspondence dated August 18, 2022 regarding the insured named above. Thank you for bringing this matter to our attention.
As we do not have HIPAA authorization on file to respond to the Better Business Bureau, we have responded directly to the insured regarding this matter.
Sincerely,
*******************************
Consumer Relations Department
Colonial Penn Life Insurance CompanyInitial Complaint
Date:08/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 6, 2022, at @ 1:30 PM; An insurance agent from Bankers Life; *****************************- was at my front door, uninvited. He held my storm door open with his foot, preventing me from closing it. He handed me his business card and informed me that i had filled out a pink card requesting more info regarding ********* I informed him that I do not remember doing that; at which time he held the card ** in front of my face and informed me that yes I had. His tone was "ha-I gotcha"....... very sarcastic......and bullying at the same time. I then informed him that my needs had been met by another office and he proceeded to quiz me as to who it was and what I signed up for. I informed him it was none of his business and closed the main door to my home. I have been pestered by this office for some time now- and in each case (when I answered the phone) I informed them I was not interested...each time I was reminded about filling out that card and each time I informed them that I did not recall doing that. To have someone just show up on your doorstep like that and keep a door ajar using their foot is a completely unacceptable practice and inherently dangerous....... As a woman, I certainly do not appreciate that behavior and conduct.Business Response
Date: 08/16/2022
We appreciate ************ taking the time to make us aware of her concerns regarding this matter. We understand that this was a frustrating situation and wish to assure her that, upon receiving this inquiry, we have been working diligently with our branch manager to ensure that no further solicitations would be initiated by our agents. Mrs. ***** information was placed on our Do Not Contact database.
We regret ************* found our soliciting invading and contemptuous; we certainly did not intend to intrude upon her privacy. We wish to assure her of our continued effort to promote an ethical business environment.Sincerely,
Consumer Relations
Bankers Life and Casualty Company
Customer Answer
Date: 08/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is appropriate. I would like to know if that salesman received any type of formal reprimand; but I doubt that would ever be disclosed..
Sincerely,
*******************Initial Complaint
Date:07/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is regarding a long term care policy (*********) for my father ************************* who is 93 years old. His policy payout was for the agreed to time limit of 4 years. He began paying for policy in May **** and the 4 years ended June 2021. He was not charged a premium during the 4 year payout period. However, when payout ended Bankers Life began sending him policy premium notices for $254.49. In the attached documentation will show that when we asked what the premium was for we were told he had a "restoral of benefit rider" and if he continued paying premiums for 6 months he could reapply simply by showing he had additional needs that were not in place when he was admitted to assisted living facility 4 years before. After paying premiums (total of $763.47) we filed for payout and were denied. We feel we were mislead and have repeatedly requested a refund of premiums. Letter included was emailed as requested on 6/24/2022 and we have received no response.Business Response
Date: 08/09/2022
Bankers Life and Casualty Company
PO Box 64918
************ ** 55164-0918
August 8, 2022
Better Business Bureau of ******* & Northern ********, Inc.
330 *******************, Suite 3120
*******, ******** 60611
Re: Case ID: ********
Dear Sir or Madam,
We received your July 25, 2022 letter transmitting Ms. ******* ******** concerns regarding her fathers long-term care policy.
Due to federal privacy laws relating to the disclosure of protected health information enacted with the Health Insurance Portability and Accountability Act, we are unable to disclose any details to the Better Business Bureau regarding this issue. We are responding directly to ******************.
If she has any questions, our ************* Professionals are available at ************, Monday through Friday, 8:00 a.m. to 6:00 p.m. Central Time.
Sincerely,*************************
*************************
Manager, Policy Owner Services
Administrator - LTCGCustomer Answer
Date: 08/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:07/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received letter on Dec, 2021, after my Mother's death from her life insurance policy that payment would be sent to my sister and myself. I called Banker's Life Insurance in Jan 2022 and sent the required info (altho, they had all my deceased mother's info from my sister who had already received her half of the insurance policy payment). I faxed all the required paperwork. I never received my half of the payment. I followed up end of Jan, Feb and then again in July. I have made multiple calls, elevated my case to multiple Supervisors and as of today, July 15 2022, have still NOT resolved getting my half of the payment owed to me.Business Response
Date: 07/26/2022
PO Box 1916
******, ** 46082-1916
July 25, 2022
BBB of ******* and Northern ********
*****************.Suite ****
*******, ** 60611
RE: Bankers Life and Casualty Company
Complainant: *****************
Case Number: 17571720
To BBB of ******* and Northern ********:
This letter is in response to your correspondence received regarding the above-referenced inquiry.Thank you for the opportunity respond.
In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals, except as authorized in writing or otherwise permitted by law. As we do not have an authorization on file to respond to the Better Business Bureau, we have contacted ************ directly to confirm that this matter has been resolved.
We remain dedicated to providing the best possible service. If you have any additional questions or if we may be of further assistance to you, please feel free to contact our customer service department at **************.
Sincerely,
*****************************, ALMI ACS
Consumer RelationsInitial Complaint
Date:07/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June 1, 2022 we started our supplement insurance with Washington National Insurance. We still have not received any intro paperwork or policy cards. If you look on ****** reviews it's a regular issue with them. They make it very difficult to cancel and supervisors never return calls. Luckily I caught on early so they have only taken $200 but this company is actively scaming people out of their money and entitled compensation from policies. We haven't made a claim since luckily we haven't had to but trying to cancel is a nightmare and communication with the company is nearly impossible.Business Response
Date: 07/28/2022
******************* Insurance Company
PO Box 1916
****** ** 46082-1916
July 28, 2022
*************************
BBB of ******* & Northern ********
330 ****************, Suite 3120
*******, ** 60611
RE: Washington National Insurance Company
Complainant: *********************
Case Number: 17571626
Dear *************************:
This letter is in response to your correspondence dated and received in our office on July 18,
2022, regarding a complaint filed by *********************. Thank you for allowing us the opportunity to
respond to your inquiry.
In your correspondence you requested information regarding the above referenced complainant.
In compliance with state and federal privacy laws, we are required to restrict access to
information in our files and may not disclose such information to other individuals. A complete
response is not posted to the BBB portal because the posts are public and can be accessed and
viewed by other individuals; therefore, we have communicated directly with ********************* on July
28, 2022, and addressed her concerns.
We want to assure you of our continued commitment to provide the best possible customer
service. If you have any questions, or if we may provide any further assistance, you may contact
our customer service department by dialing **************.
Sincerely,
*****************************
Consumer RelationsInitial Complaint
Date:07/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a complaint against colonial Penn Life Insurance for charging me for a age difference in the rate. I had 2 policies and they only reimbursed me for one policy. It was fraud on their part and I should have been reimbursed for both policies.Business Response
Date: 08/01/2022
We are in receipt of correspondence dated July 28, 2022 regarding **************************, ID #********. Thank you for bringing this matter to our attention. As we do not have HIPAA authorization on file to respond to the BBB, we responded directly to the client on July 28, 2022, regarding this matter.
Sincerely,
Consumer Relations DepartmentCustomer Answer
Date: 08/02/2022
Complaint: 17571625
I am rejecting this response because: I have not received any mail so I reject this response. The business has wrecked my checking account by having the checks that were paid to me returned. My account is at a negative $2205.96 so no I reject this response.
Sincerely,
***********************Business Response
Date: 08/10/2022
Although client's rejection is seemingly based on our initial acknowledgment to the BBB, rather than to our letter dated 7/28/2022, I reached out to verify receipt of our letter. I left voicemail acknowledging receipt of her rejection and suggested that it had possibly crossed with our letter; advised that a copy of 7/28 letter will be sent and invited callback.Customer Answer
Date: 08/12/2022
Complaint: 17571625
I am rejecting this response because: This business illegally removed money from my bank account and then tries to give it back without so much as a sorry for the inconvenience or full restitution for my troubles. No. There should be a penalty amount that is given. you can't steal people's money and slide it under the rug.
Sincerely,
***********************Initial Complaint
Date:07/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a policy taken our several years ago. The policy is paid up. They said they did an audit and it shows I was late in 2017. They say I owe $563.22. I asked if they could show me when and I was late or to provide proof and they refuse too.Business Response
Date: 07/28/2022
PO Box 1916
******, ** 46082-1916
July 28, 2022
BBB of ******* and Northern ********
*****************.Suite ****
*******, ** 60611
RE: Bankers Life and Casualty Company
Complainant: ***************************
Case Number: 17566181
To BBB of ******* and Northern ********:
This letter is in response to your correspondence received regarding the above-referenced inquiry.Thank you for the opportunity respond.
In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals, except as authorized in writing or otherwise permitted by law. As we do not have an authorization on file to respond to the Better Business Bureau, we have contacted **************** directly to confirm that this matter has been resolved.
We remain dedicated to providing the best possible service. If you have any additional questions or if we may be of further assistance to you, please feel free to contact our customer service department at **************.
Sincerely,
*****************************, ALMI ACS
Consumer RelationsInitial Complaint
Date:07/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 96 year old mother has a long term life insurance policy (in-home health care). She is diagnosed with Alheimer's and now lives in a senior assisted living memory care community. I'm her daughter and have ***** of ********* I have submitted a signed letter to cancel this insurance because she is no longer eligible, now or in the future, for any benefits. Each time I call their 800# *************) I'm told I need to do, yet, another step to cancel this policy. So ... the last thing, I was instructed to submit a cancellation letter from the policy holder (my 96 year old mother!). Done. Nothing in response. We are being charged $204/monthly. They won't let me speak to a manager. It is an extremely frustrating process to cancel this policy. I need your help, please.Business Response
Date: 07/14/2022
July 14, 2022
File Number: 17552457
Customer: ***********************
We are in receipt of correspondence dated July 12, 2022, regarding the customer named above. Thank you for bringing this matter to our attention.
As we do not have authorization on file to respond to the Better Business Bureau, we have contacted the customer directly to confirm the requested transaction has been processed.
If you have any questions, please contact us at ************** Monday through Friday between the hours of 8:00 a.m. and 6:00 p.m. Central Time. One of our customer service representatives would be pleased to assist you.
Sincerely,
***********************
Consumer Relations Department
Bankers Life and Casualty CompanyCustomer Answer
Date: 07/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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