Reviews

This profile includes reviews for Rocket Travel, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rocket Travel, Inc.

  641 W Lake St Ste 102 Chicago, IL 60661-1056

• 

  Rocketmiles

  Unknown Saint Petersburg, FL 33710

Review Details

• Review fromApril B

  Date: 08/11/2023

  2 stars

  April B

  Date: 08/11/2023

  I've been trying to book a car rental reservation, but keep getting a message that they can't connect to the rental car agency and to try another vehicle, I've tried all vehicles and still get the same message, very frustrating.

  Rocket Travel, Inc.

  Date: 08/14/2023

  Hello April,Thank you for informing us about this situation. We are truly sorry to know that you are not able to book a car on our website. I can see that you reached us through email. I can also see that there is no record that you attempted to book with us. After talking to the loyalty customer service, please contact us again to check how we can help you and see what the issue is. We are always available to help you out. *****

• Review fromMay M

  Date: 08/08/2023

  5 stars

  May M

  Date: 08/08/2023

  I was pretty scared of taking a chance with rocket travel for a car rental. But everything went smooth, easy and fast. I was afraid of everything going wrong with my reservation. But when I checked in for my car rental, the process was as normal as going through a rental company. I saved over $500 because of this. Just make sure you read the fine print and follow exactly what is needed for the rental to go accordingly. There was no problems and no headaches on my end. I would like to try their other discount packages with the hotel and flight accommodations. I look forward to it for future trips.

  Rocket Travel, Inc.

  Date: 08/09/2023

  Hello May,Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.We do take pride in catering to our guests needs the best way we can. If youre traveling again soon, dont hesitate to call us.We hope to see you again soon!Thank you,******

• Review fromGarett A

  Date: 07/17/2023

  1 star

  Garett A

  Date: 07/17/2023

  Was unable to utilize my hotel reservation due to not receiving medical clearance for my daughter. Spoke to countless customer agents from various parts of the world only to get the run around and ABSOLUTELY NO RESOLUTION. Needless to say, I had to take ************* to get the refund I am due for a reservation I never used.

  Rocket Travel, Inc.

  Date: 07/21/2023

  Hi *******,Thank you so much for contacting us. We are glad to assist you. We appreciate your comments. Your feedback helps us to improve. **************** is our top priority, we apologize if this situation seems this service was not provided. We hope to have the opportunity to regain your trust. Could you please get in touch with us for further assistance, since we did not find any reservation under the email address within this complaint? Could you please reach us at the phone number listed below Kind regards, AAdvantage Car and Hotel Concierge ************** ************* ************** (US Toll-Free Email Address: ***************************

• Review fromSteven W

  Date: 06/08/2023

  2 stars

  Steven W

  Date: 06/08/2023

  I reserved a rental car thru ******** Travel who books thru Rocket Travel, Inc. The reservation for ********** on April 14, 2023 was for Dollar Rent a Car. I tried to call ******** Travel Service on April 12, 2023 but after holding for an hour I then emailed ******** concierge at 11:13 pm PST. No response. After arriving at ********** Airport at 10:00 am I proceeded to the Dollar rental desk. There was a line halfway thru the rental car building for Dollar. I asked people in line how long they were waiting. The response was over an hour. I then went to the rental desk and asked if they have cars and the response was hopefully, but it would be a 2-3 hour wait. I had a medical appointment at noon. I got an paid ride to go to my appointment. When I got home I tried to work out the problem and ended up disputing it thru *********** The response was I needed to cancel before 11:00 am and I was too late and had to pay the $110 even thought I never received a car.Rocket Travel customer service was very kind and responded positively but said this is our cancellation policy and there is nothing they can do. It wasn't Rocket Travel's fault but the circumstances warranted in my opinion a refund because Rocket Travel chose to book with Dollar who was incompetent that day. I am still hoping something can be done as I am on Social Security and cannot afford the loss. I appreciate any help. Thank you

  Rocket Travel, Inc.

  Date: 06/15/2023

  Dear ******,Thank you for bringing this to our attention.Please accept my sincerest apologies, as this is certainly not the level of service we would like to provide to our customers. I would like to assure you that we will take all necessary steps to address your concerns. For the time being we would like to ask for additional time allowance for ** to work on this request. We will update you within the next week after reaching out to the rental company.Once again, we do apologize for the inconvenience caused. Please let ** know if there is anything we can do further to remedy the situation for you Kindest Regards,****** Manager Rocketmiles Concierge ************** *************************** (International)

• Review fromYesi L

  Date: 05/11/2023

  5 stars

  Yesi L

  Date: 05/11/2023

  I wanted to leave a review since all the ones I've read sound like a horrible experience. I was nerves to use the discount and book but thought I'd like to find out for myself. We booked a hotel for the Grand Canyon, and I have no complaints. You have to read the fine print and make sure you follow up to verify your reservation. Thanks for the discount ******** and I will be booking again in the future.

  Rocket Travel, Inc.

  Date: 05/17/2023

  Hi Yesi,

  Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

  We do take pride in catering to our guests needs the best way we can. If youre traveling again soon, dont hesitate to call **.

  We hope to see you again soon!

  Thank you,

  ******

• Review fromVenessa M

  Date: 04/05/2023

  1 star

  Venessa M

  Date: 04/05/2023

  I booked a car through Tmobile Tuesday and they charged me. When I arrived for the car, they said I didn't qualify because I didn't have a credit card. I requested a refund and they said I was not able to be refunded. I contacted Tmobile Tuesday and they said Payless Car rental did not want to issue refund. I then contacted Payless and they said that ******* was the one that withdrew the money through Priceline. I will never use Tmobile Tuesday for discounts again.

  Rocket Travel, Inc.

  Date: 04/06/2023

  Hi *******,Thank you for bringing this to our attention. I am very disappointed to learn about your experience. As a Service Provider, we strive for excellence and best customer service for our customers. Clearly, we did not deliver these standards. Not only you experienced such an inconvenience but we (our staff) was not able to assist you and resolve situation.Please accept my sincerest apologies, as this is certainly not the level of service we would like to provide to our customers. I would like to assure you that we will take all necessary steps to address your concerns. I am currently working with Payless and Priceline to get a refund for you. at this time, I would like to ask for additional time allowance to work on this and will update you within 24 hours.We understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.Please let us know if there is anything we can do further to remedy the situation for you.Kindest Regards,****** Manager Rocketmiles Concierge ************** *************************** (International)

• Review fromSherry D

  Date: 02/24/2023

  1 star

  Sherry D

  Date: 02/24/2023

  Reservation November 8 9 10 ck out 11th....wedding party is not at this hotel. Yet they took out the full amount of stay $400.00. I'm not cancelling in a 30 day time period a two wk time after I find out the wedding is else where. Both *********** are unable to walk far with canes but also un able to drive at nite...They are not willing to give ** a refund & cancel...****** Hotel *****************************************************.

  Rocket Travel, Inc.

  Date: 03/01/2023

  Hello ******,Thank you for bringing this situation to our attention. You chose a non-refundable reservation so, unfortunately, we cannot refund it unless the hotel and the reservations center approve it. We would do our best effort to get a positive response this time. We will be updating you by email as soon as they respond.

• Review fromAlexis B

  Date: 12/27/2022

  1 star

  Alexis B

  Date: 12/27/2022

  I booked through Tmobile travel a rental car on 12/23/22. My flight was delayed so I called them immediately when I realized I may not make the closing time for my rental. They gave me the wrong number for the rental car place. So I had to ****** the number. I went through this place *************** (Economy), the close at 8 and told me that I would have to pick up the car the next day. The issue is my destination was 40 minutes away so I had no way to get there other than a $70 uber ride from the airport. I called Rocket Travel the next day and they continued to confirm that I couldn't get a refund and the supervisor was really rude. Unfortunately there was no closer location for me to get my rental so I took public transportation to get back near the airport just for the rental company to charge me for a new rental reservation. I had already prepaid $193 and now they wanted me to pay another $193. To me that seemed like a scam because Rocket Travel didn't tell me that my reservation is no longer valid and that I would have to pay a new rate. I think its a terrible business practice to cater to airport travelers but not have any business practices that accommodate missed or delayed flights. I will never use ******** travel or Economy ever again and I will tell as many people as I can, not to use them either. I just want my initial money back because I didn't cancel and its not my fault that I couldn't make the reservation. The rental car company never told me until I went to get the car that they only hold the reservation for 2 hours.

  Rocket Travel, Inc.

  Date: 02/09/2023

  Hello Alexis,
  I apologize for the experience for the rental car. We did request the cancellation from our partner but enforced their non-refundable policy. We only suggested that she can pick up the car the next day but its not a guarantee, also explained that it depends on the agency if they can release the car. I apologize for the inconvenience this has caused.

• Review fromCalina D.

  Date: 08/23/2022

  1 star

  Calina D.

  Date: 08/23/2022

  ****************, I went through Tmobile travel car rental service where it say you can save 40% off your car rental. I was traveling to ********* **, on August 4,2022 for my family reunion .I used Hertz car rental. I was able to book the rental and pay when I picked up the car. ($268.) Which was a good price for five days. I put in the date, time,and location where I would like to pick up and drop off on the application form. I arrived at *** on time went to the car rental area where I saw Hertz to pick up the car come to find out that the pick-up was 5 miles away from the airport. Why would they do that!!! now I would have to pay a cab/taxi to take me to pick up the car then on the return pay another cab/taxi to take me back to the airport when returning the car. So I called and spoke to the manager about transfering my pick-up and drop-off to the airport location, now mind you it's the same car rental HERTZ with the same system they could not do that. WHAT!!!. Now they seen my reservation in the system on both sides. No, I had to start the process over again like I did not previously booked a car. Now this is the kicker. The price of the rental doubled I now I had to pay $601.00 for the rental and the car wasn't even as nice as the one I picked (Jeep vs ****** I called to see if they would at least give me a discount / reimburse me the difference for the inconvenience. When making the reservation I put pick up at the Airport (***) not at a close by Hertz who do that( had to mention it again cause I just do not believe this). I WILL NEVER USE HERTZ AGAIN. TO RENT A CAR. I WILL NOT GO THOUGH TMOBILE TRAVEL. While talking to the representative you can tell she was making up what was being said as she was talking, nor was she trying to understand what I was saying. I give them very very low ratings.

  Rocket Travel, Inc.

  Date: 01/05/2023

  Hi ******, Our team truly regretful for all of the inconvenience because of your reservation. We wanted to inform you that your reservation through ** was booked at a different location and not at the airport location. Prices do vary with different locations even within the same brand. We apologize that the location was not clear in the confirmation and we are looking into this internally to fix the issue. We apologize for the inconvenience we have caused.

• Review fromJoyce H.

  Date: 08/05/2022

  1 star

  Joyce H.

  Date: 08/05/2022

  Booked through Rocket to use my AAdvantage air miles for discount on hotel. Cost ****** air miles (that equals nearly $300) and then paid an additional $365 on a credit card. Hotel was ***********, *****, ** CHECK IN 7/30, depart 8/6. On arrival the room 119 has damage, amend of water and mold. 2nd room they moved us to was so filthy we took pictures, went to check out immediately. Hotel refunded 6 of 7 nights. I'm fighting them for 7th. In meantime, Rocket refused to refund starting its an all or nothing refund, no partials allowed. Isn't that illegal????!!!!!! Both Comfort Inn and Rocket need investigated and I need a full refund... how is it ok for this to happen???? It was filthy. Ask me for pictures!

  Rocket Travel, Inc.

  Date: 08/13/2022

  Hi *****,Thank you for bringing this matter to our attention.We are actually showing that we canceled your booking free of charge last August 5. The full amount of miles + cash should be credited to your account.If you have further questions, please let us know.Thank you!