Complaints

This profile includes complaints for My Food Service License LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  My Food Service License LLC

  5901 N Cicero Ave Ste 607 Unit 1056 Chicago, IL 60646-5721

• 

  My Food Service License LLC

  680 N Lake Shore Dr Ste 110-1110 Chicago, IL 60611-4546

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/09/2025

  The customer enrolled in two courses that each had a 30-day enrollment period.   The customer was informed of this on five separate occasions.
  This occurred at the following intervals:
  
  Description
  Welcome email
  Terms and Conditions
  Online Classroom Dashboard
  5-day expiration reminder email 
  
  After his products had expired, the customer received an offer to extend his enrollment period with us via email.  This is an option provided to all students, equally regardliness of circumstace for anyone that is unable to complete program within the 30 day enrollment period.  This is offered instead of requiring students to enroll again and pay the full price, as is the case with traditional educational institutions. 
  The customer chose to extend both courses and was informed at the time of checkout, as well as in his confirmation email, that the processing time could take up to 24 hours but typically is completed within a few hours.  In addition to this notification, the customer visited our website and engaged in a chat with our customer ********************** team, who explained the same time period to him.  The customer at that time demanded that his access be restored immediately.  Our team informed him that he would receive a notification when his access had been restored and his enrollment extensions would begin at that time.  The customer purchased the extension at 12:34 pm on April 8th, 2025, and his access was restored at 2:05 pm on April 8th, 2025 (22 hours ahead of our communicated maximum processing time). The customer has since accessed the training portal 3 times since his extension.  

  
  We provided access to our services as communicated in advance, ahead of schedule, and a refund will not be provided. 

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22936086
  
  I am rejecting this response because: If you were to look around at reviews on things like Yelp you will notice MANY of the same complaints. Like the same exact complaints. Unfortunately I did not do this before I purchased their class because it was on the govt website so I assumed they were reputable. I was wrong. The emails are not clear. They are purposely vague to create the need to purchase extensions. Its clearly their business model. I am not the only one. They should be audited. I would bet most of their profit is from the add ons that people have to purchase because they are doing all of this on purpose. The saddest part is that I had to say all the things I said in order to even get a response. They would not call me back. I called and left message after message asking kindly for a call back before any of those emails were sent. Its disgusting and slimey how they are choosing to run their business. Someone needs to hold them accountable and review how they run their business. People shouldnt be allowed to treat people the way they are. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/14/2025

  On January 12th, 2025 ******************* the Food Protection Manager Course and Exam Bundle.  This bundle contains two items.  Students who enroll in our programs have access to all items during their enrollment period which is 30 days.  This is communicated to students at 5 different points during their enrollment period.  This occurs at the following times. 
  The Description 
  Terms and Conditions 
  Welcome email 
  Online Classroom Dashboard 
  5-day expiration reminder email 
  In the event a student does not complete the 8-hour self-paced training program in the 30-day allotted enrollment period, as a courtesy, we offer all students, regardless of circumstance, the ability to purchase an extension for their course, their exam, or both.  This is communicated to students once their program has expired. Mr. ******* program expired on February 11th, 2025.  As outlined above, he was provided the offer to extend his program.  The offer was sent, and we received the following response from him; 
  
  "What in the actual f*** is this? This is total horseshit. You people are flat-out evil for this and I will write reviews on your specific training on every site I can find unless you unfuck me NOW. You have until the end of the day to fix this or I will be going on the offensive."
  
  After receiving this email, we informed him how and when he was informed of the expiration date, and informed him that the extension program is offered as a courtesy to all students. We also included the following message. 
  
  "As a reminder, the use of threats, foul, and abusive language is a direct violation of the agreed upon Student Code of Conduct. If you wish to communicate with our team in the future, we do advise you to refrain from those actions."
  
  He responded the following continued threats. 
  
  "So thats your final decision correct? You want me to take to destroying your brand online over 30 freaking dollars? Thats disgusting and you should be embarrassed. You self imposing a deadline when it doesnt apply to my own deadlines is useless and counterproductive. And Im sooooo sorry a curse word hurts your feelings, *****.
  People have other kids and kids you losers.
  Make the right choice" 
  and 
  
  "Call me tomorrow: I wont stop emailing until you do"
  sent 2/12/2025 @6:28am 
  
  "Helloooooo. I need to speak with you dipshits"
  sent 2/12 @8:02am 
  
  "Hey a******* call me back"
  sent 2/12/ @ 8:48am. 
  
  On 2/12/2025 Mr. ***** decided to purchase a course extension. 
  His course account was immediately reopened, and the addition time added to his course enrollment period.  He was notified directly, and also informed, that should he wish to extend his exam access, he could do so via the email offer he was provided. 
  
  On 2/12/2025 @3:20pm, Mr. ***** responded with the following message. 
  "i dont want a course extension I just need to take the test. come onnnnnn"
  
  On 2/13/2025 @ 6:58 am, Mr. ***** had the following response. 
  "I dont want the course reactivated I already completed that. I NEEED THE TESTTTTT"
  
  On 2/13/2025 @ 7:15am, Mr. ***** continued with his messages. 
  "Come on guys. This is too far. Just open up my exam so we can get past this. This is really slimy..." 
  
  On 2/13/2025 @7:33am, we responded to Mr. ****************** reiterated the previous information provided to him regarding his expiration date, program transparency, as well as reiterating his abuses to our student code of conduct, as summarized below.  
  
  "As advised earlier and due to the numerous violations of our student code of conduct, your account is currently under review and may result in expulsion permanently from our program, and the banning of our services moving forward. Your threats, foul language, harassment, abuse, and retaliatory actions have led to this account overview."
  
  Mr. ***** continued with his aggressive emails. 
  2/13/2025 continuing @7;47am
  "open up my exam. make me go away....I want to be done with you people"
  
  Followed by 
  
  "transparent is a complete joke. I do not care one bit about your code of conduct you people are slime *****. I have submitted a complaint to the BBB and written a thorough review of you and your "services" on yelp. You had a chance to do the right thing. You chose to steal my money. Every single day that passes that you dont open up my exam I will find a new venue to write a review. Maybe I can bankrupt your shady business. And also thanks for talking to me like I am 12 years old. This is truly pathetic. You should be ashamed of yourself. Like absolutely disgusting behavior. 

  and
  
  "do the right thing. Open up my exam. Let me move on with my life and you will never hear from me again. I do not need to take any courses in the future. if you choose to play hard ball then I will continue to bash your business every single day the rest of my life. You think that's a joke....try me. Be a decent person for once in your life."
  
  On 2/13/2025
  Mr. ***** then proceeded to write a nasty review on Yelp, which continued which was riddled with lies, and misinformation.  He stated that he paid $230 for the program (false), and he communicated that the expiration information was in the fine print (false).  
  
  On 2/13/2025 @ 8:12am
  Mr. ***** continued with additional threats. 
  "I will be trying to get your website link removed from the state of ************ as a reputable company on their site. that is my next tact."
  
  On 2/13/2025 We provided Mr. ***** a courtesy exchange, to correct his purchasing error.  We applied his course extension to his exam, and access to the exam was immediately restored.  The user now can see the expiration date (again) of the exam on is online classroom dashboard, and 5 days before the expiration he will receive an additional reminder. 
  
  This, unfortunately, is the result of this customer not reading any of the overly transparent information provided, disregarding the student code of conduct, feeling entitled to free services, and feeling entitled to harass and abuse our team instead of taking personal accountability for his actions, despite his own mistakes  In addition to providing him access to the exam, as outlined above, he was provided with a final warning noting that any additional violations, to our student code of conduct would result in no future services being provided.  

  Business Response

  Date: 02/18/2025

  This customer was provided clear, concise information regarding his program on 5 different occasions, as outlined in the previous response.   Once the customers enrollment period ended, he was provided very clear information on how to extend his course, or exam should he wish to.  This is a coursetsy that we offer students that are unable to complete the 8 hour self paced program in the 30 day enrollment period.  Once he was provided that very clear information, as outlined in our previous response, he responded with threats, vulger language, and demands.  We responded to his initiatial threatening  email, with a clear outline of how and when he was provided the information regarding his program, and advised him that his behavior was a violation of our student code of conduct, and should he wish to engage with our team in the future, not to violate that policy. 

  Mr. *****, continued to send threating emails, as included in our previous response, to which we did not reply.  Mr. ***** did call our customer ********************** number, which advises all existing students to visit our website and chat with our live agents, or to use the online classroom messenger should he need assistanace. Mr. ***** chose to disregard those options, and left a message in our general mailbox.  Mr. ******* case was resolved within 48 hours of his initial complaint. On 2/13/2025, Mr. ***** was provided a complimentary exchange for the course extension, that he purchased in error to the exam extension, despite his continued harassment and violation of our student code of conduct.   This also was the resolution that he requested in his complaint.  At this time, there is nothering futher we will provide this student. 

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21713326
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 05/25/2024

  The customer purchased a proctored exam as stated in her statement.  The role of the ******* is to protect the security of the exam, and to ensure that the examinee is following the required exam guidelines.  The customer was informed of the rules and requirements multiple times, including the exam email she was provided after purchasing the exam, in the examinee handbook, and twice during the exam onboarding process.  During the exam onboarding process, the customer was provided clear details of what was required and allowed in her exam space.  After going through the onboarding process, the customer was asked to acknowledge her understanding, and attest that her space met the requirements.  The exam ******* then asked to examinee to provide her compliance, and it was found she was out of compliance.  She was asked to correct the space twice, but still failed to meet the minimum requirements and was removed from the session.  The examinee was informed in advance during the exam onboarding of the consequences for non-compliance, and acknowledged that refunds are not provided for failure to follow the required exam security guidelines.  Additionally, the customer was provided a report that included photographic evidence of her non-compliance, including the communication from the *******.  In response the customer stated, that she worked in a warehouse, and it would be difficult to meet the guidelines.  Her removal had nothing to do with her changing any settings as stated above in her statement.  The customer was offered the ability to take the exam again at a reduced rate of $55.  The customer still has this offer.  

• Initial Complaint

  Date:03/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company seems to be very manipulating. I paid them ****** for a food sanitation license and after my payment maybe more that an hour later I received an email to take what I thought was the actual exam I did over 16 hours of courses I passed them all, and, at the end of the last course it stated that "I had to now take the exam for the license" I was totally confused by that. Hours later I received an email with several links one was for an ebook which I paid ***** for, and a link for the exam and when I clicked on it they were asking me for another ****** for the actual Sanitation License exam which I did not pay for and there was also a link to take the exam at home which had another charge of over ****** which I didn't pay for either. So, I emailed the administrator on their companies website to let them know how upset I was about their manipulation and I never got a reply back. So, then I called them and the call wasn't answered by an actual person and there were not any options to leave any messages. This company needs to do a lot better with instructing their customers, this almost seems like a SCAM!

  Business Response

  Date: 03/10/2023

  ********* - 

  Thank you for you message. 

  We offer our students a variety of options for their course and exam needs.  As indicated on our website, under the section labeled "Food Manager", where you purchased the course.   On that page you will see that all students have the option to purchase the course by itself, the exam by itself as well as the course and exam together as a bundle.   We also offer an exam prep book as an additional option, that is not required, but used as a tool by some students.  I show that you did visit our website, and engage in a chat session with one of our agents that did recommend the course and exam bundle, but you elected to only purchased the course by itself.  Fortunately, we do offer the option to purchase the exam after the course as well, which is why you received the additional offer.  Our options are setup this way to allow students to only purchase the services they need. The option to simply purchase a license is not how the process works, and the only way you are issued a license/certification is by passing the proctored exam, as indicated on the website, and in the course you took.   We hope that this helps to clarify things for you.  For further reference, you will see this same information clearly presented on our website. 

• Initial Complaint

  Date:09/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to signing up and paying the fee, I verified through their chat service that this would include the exam. After listening to the 8 hours of a poorly made educational video, I got a notification that I could sign up for the exam- if I pay another $90. Its a scam.

  Business Response

  Date: 09/29/2022

  On 9/22/2022, ************** purchased an online prep course titled "Certified Food Protection Manager" prior to purchasing the course, ************** engaged in a chat session with our customer support team.  (See attached transcript).  The chat was short, but to summarize the customer asked if "Will this allow us to take the exam" to which we replied, "Anyone could take the exam"  She then asked if the exam was included, but did not specify which course she was interested in purchasing to which we replied, "Anyone can take the exams".  She then specified "The manager's exam?" to which we replied, " No, only after passing the managers exam would you receive a certification.  The exam requires a voucher."  The customer asked, "where do I find the voucher" to which we replied, on our website or again at the end of our prep course" We then asked, "Do you want to purchase one now" to which the customer did not reply.  

  
  This customer then elected to purchase the Certified Food Protection Manager Course and not the exam voucher.  She was then provided access to the course and completed the full 8-hour training course. 

  After completing the course, the customer sent us an email on 9/28 (See Attached) stating that she confirmed that the exam was included prior to purchasing the course, and is upset that she is now being asked to purchase an exam voucher to take the exam.  She also alleges that she has been trying to contact our chat but it isn't working.  Note:  We have no record of any chat initiated with ************** beyond her initial chat on 9/22/2022 (We believe that she may have been at a competitor website as our chat had no reported outages) 
  We responded to the customer with messaging consistent with her initial chat.  We reminded her that the only course that included the exam was the basic food handlers course and that she didn't elect to purchase the exam, and only purchased the prep course.  We then kindly explained where she could find the exam options and notified her that if she wanted immediate support to use our chat service where our live agents are ready to assist. The customer replied stating that this was very misleading and that she started the chat and was told that "Yes" the exam was included (see attached initial chat transcript) 

  The customer keeps referring to the exam and course as the same thing.  She has a personal belief that they are all-inclusive.  We responded to the customer that the course and exam are independent of each other and that the course is not required in order to take the exam.  The customer states "A course is not completed until and the exam takes place, this is a very shady practice" We attempted again to provide her details on the two products and what is included to access each (information that the customer has already been provided)
  The customer again demands a refund and alleges that the chat service has not been working for days (This is false, the service has had no outages, nor did the customer initiate a session).The customer then demands a refund because there is no way for her to finish the course (The customer actually completed the full course on 9/27/2022 and received a course completion email from our team providing her with the options to take the exam if she wanted.  

  We attempted again to inform the customer again that the course and exam are independent of each other and that she didn't purchase an exam as advised.  We also remind the customer that the details of what is included are in the course description and that our terms and conditions it also state that an exam is not included in the Manager prep course, and the customer agrees to this at the time of purchase.  We then apologize that the customer misunderstood the process and what was included, but the course has already been completed and is non-refundable.
  These communications took place via email.  The customer has since made false claims about our company on websites such as Yelp and other review sites making false statements that this is a "scam" etc. We provided this customer with all the necessary information upfront, it appears as if she didn't understand the process and feels entitled to free services.  

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an online exam and ******* for the online exam and was waiting on Q for over an hour and which I was told that I would be contacted when someone available. I was never contacted so I finally reached out to customer ********************** and which I was told that my stuff had been expired and that I'd have to purchase another one I had asked to speak with the management I was denied I asked to get business information I was denied I would like a refund

  Business Response

  Date: 09/27/2022

  After completing an online food training course, ********************** purchased an online proctored exam.   This product was purchased on June 17th, 2022.  ********************** was provided instructions the same day, allowing her to begin the exam at any time.   
  
  
  On July 21st, ********************** started a chat with one of our customer ********************** agents stating that she didn't know how to access the exam, we then forwarded her the email instructions a second time to the email address that she had on file.  
  
  
  On September 26th, ********************** started a chat with an online customer ********************** agent and stated that she wanted to take the exam and that she contacted us multiple times and hadn't heard back.   (To note, the only communication that we received from ********************** since July 21st was on September 26th.   During a chat session on September 26th, we alerted her that her exam voucher had expired, as it was valid for a period of 90 days, as she was informed previously.   In Ms. ********** comments she noted that while waiting for the exam cue, she was told that she received a message stating that a ******* would "contact" her (this is false).  ********************** had incorrectly read the message, that actually reads that a ******* would "connect" when available.   The customer then demanded a refund, which our chat agent denied, as the exam service had expired after 90 days.  This was also communicated to the customer, prior to the expiration on several occasions.  The customer demanded a refund, which we were not able to offer.  She then asked to speak with a manager, and the chat agent alerted her that he was the manager.   The agent did alert ********************** that since the exam service voucher had expired, we could allow her to still take the exam, but she would need to purchase a new voucher.  When a product expires, it is no longer valid or active.  ********************** had 90 days to use the exam service.  She contacted us 30 days after it was purchased because she lost the email, which we promptly resent, She was then in cue to take the exam and chose to leave due to an extended wait on that particular day, she also incorrectly read a message telling her that someone would contact her.  We are willing to allow ********************** to proceed, but she will need to pay for the services that she requires.