Business Profile

Loans

NC Financial Solutions, LLC

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Complaints

This profile includes complaints for NC Financial Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

377 total complaints in the last 3 years.
143 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: NETCREDIT/REPUBLIC BAN Account #: *************** Balance: $6,182.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.
Business Response
Date: 05/19/2025
We have received the complaint sent to the Better Business Bureau (BBB) by ***** *******. As we understand it, Mr. ******* has an inquiry about his account.
On April 1, 2024, Mr. ******* opened a $5,000.00 NetCredit line of credit, offered by ********************************* (*************) and serviced by NetCredit.
When he applied for the line of credit, he was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement). As set forth in his Agreement, he is required to pay at least the minimum payment every billing period in which there is an account balance. Additionally, the Agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in his credit reporting. Mr. ******* acknowledged his acceptance by electronic signature on the application dated April 1, 2024. Mr. ******* can access a copy of his Agreement at any time by signing into his online account at ******************************.
Since establishing the line of credit,Mr. ******* has requested two (2) cash advances. Although he has made payments towards the account balance, he has failed to make all of the required minimum payments under the agreement and his account became past due. As part of the loan process, account activity is sent to the consumer reporting agencies.
On July 21, 2024, a Notice of Right to Cure Default was sent to Mr. ******* notifying him of his right to cure the default balance by paying $1,778.89 and all required Minimum Payments on his due dates as shown on his Statements since the date of the notice. The notice explained these payments needed to be received before August 21, 2024, or his entire outstanding balance would become immediately due (accelerated).
On August 21, 2024, Mr. ******** entire outstanding balance was accelerated due to non-payment of past-due amounts, and the entire outstanding balance for his line of credit, totaling $6,182.01, became due, which includes all amounts owed on his line of credit.
On March 25, 2024, Mr. ******** outstanding balance was sold to a third-party debt buyer, ************** (Plaza) due to continued non-payment of the past due amounts and notification was sent to him via email. As a result, NetCredit is no longer servicing Mr. ******** line of credit account since it is not currently owned by *************. Therefore,inquiries regarding Mr. ******** account after it was sold should be directed to Plaza their contact number is ************.
NetCredit has not reported to Mr. ******** account since it was sold to Plaza. Our review of Mr. ******** line of credit account and the performance information we sent to the consumer reporting agencies indicates that we reported accurate information concerning the repayment history and status of Mr. ******** account during the period that the account was owned by *************. As we are required to report accurate information, we are unable to fulfill Mr.******** request to alter or delete accurate credit reporting.
It appears Mr. ******* is requesting a validation of the debt that was owed. Therefore, a validation of debt and payment history was provided via **************************** (****).
If Mr. ******* has any additional questions regarding his account after it was sold, we ask that Mr. ******* please contact Plaza directly at ************ for assistance as Plaza is the current owner of Mr. ******** debt.
Initial Complaint
Date:05/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I first got this loan in March of this year I was told my monthly payments were going to be $217 a month and go down after the first month. My current balance is $2,106 and the payments are to be $10/10% of the amount owed. So as of now 10% of $2100 is $210 . They have my payments set at $314 which I never agreed to. I've sent them at least 50 emails, called them dozens of times asking for a call back from a supervisor and that has yet to happen. I don't have a problem with repaying my loan but the payments that are now More than what I had agreed to. I have to wait a few months before I can get a loan from my other loan company to just repay the loan at once. They said they listened to my phone conversation and I asked several times about the loan payment amount and was told $217. And now when I look at my account online the payments exceed the amount I agreed to. I really need this to be investigated because they are committing something I feel to be illegal. I'm disputing the amount of the monthly *********** the documents that I'm going to attach it clearly states the amount I should be paying if you look at line *****. Please contact me so I can give you more documents if needed. My number is ************.
Business Response
Date: 05/19/2025
We have received the complaint sent to the Better Business Bureau (BBB) by **** ******** As we understand it, Mr. ******* has an inquiry about his line of credit account.
As an initial matter, NetCredit has addressed Mr. ********** same concerns in a previous Consumer Financial ***************** (CFPB) complaint.
As previously mentioned, on March 11, 2025, Mr. ******* opened a $2,150.00 line of credit,offered by ********************************* (*************) and serviced by NetCredit. When he applied for the line of credit, he was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if he wanted to proceed with the application process; he acknowledged his acceptance by providing his electronic signature on the application dated March 11, 2025. ********** can access a copy of his Agreement at any time by signing into his online account at *******************************
We would note that the top of the Agreement states,
HIGH COST CREDIT DISCLOSURE. THIS IS AN EXPENSIVE FORM OF CREDIT. IT SHOULD BE USED FOR SHORT-TERM FINANCIAL NEEDS, NOT AS A LONG-TERM FINANCIAL SOLUTION. OTHER CREDIT OPTIONS MAY BE LESS EXPENSIVE.
As mentioned and described in the Agreement,
Your Account does not have an interest rate like other traditional credit products. Instead, we assess a Cash Advance Fee for each Cash Advance and a Statement Balance Fee at the end of each Billing Cycle in which you have a Cash Advance Balance greater than $25 on your Statement, as described in the Account Opening Disclosures.
This Agreement also outlines, in detail, all the terms of the account. Specifically,section IV of the Agreement defines and describes the two types of fees associated with the line of credit. A Cash Advance Fee is the Finance Charge charged for each Cash Advance at the time a Cash Advance is requested, as disclosed in the Account Opening Disclosure in Section I. The Cash Advance Fee is 10% of the amount of the Cash Advance. A Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance,as displayed on the statement, is greater than $25.00. Section V. of the Agreement also describes how minimum required payments are calculated; the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
Additionally,the Agreement also includes details regarding the allocation of payments. As described in the How We Apply Your Payments section of the Agreement:
We apply payments to any outstanding Minimum Payment for which a Statement has been issued, in order of their payment due dates, beginning with the earliest due date. Payments are applied to each Minimum Payment in the following order:Statement Balance Fees, if any, and then to the remaining portion of the Minimum Payment. Once all Minimum Payments have been satisfied, payments are applied to any Account Balance that remains unpaid.
A minimum payment is due every billing period that carries a balance. The Minimum Payment will be a combination of the Statement Balance Fee plus a percentage of your Cash Advance Balance which is described in the Calculating the Minimum Payment section of the Agreement.
Whenever a billing period closes, Mr. ******* receives an email notification that his statement has been generated. This statement will detail his scheduled payment obligations, including the due date and minimum payment amount. Mr. ******* has the right to make a payment in advance in any amount and at any time without penalty. Additional or larger payments generally may reduce the Statement Balance Fees incurred, which is also set forth in *****************************
During the application process, ********** advised that his pay frequency was bi-weekly, therefore his repayment due dates were scheduled accordingly as bi-weekly.
Since establishing the line of credit,Mr. ******* has requested one (1) cash advance. Mr. ******* has made timely payments and at this time, his account balance is current.
On March 12, 2025, Mr. ******* called the NetCredit customer support team to update his billing cycle from biweekly to monthly. Therefore, his repayment due dates were changed to monthly and his Minimum Payments reflected on his periodic statement increased. Please note that during this call, it was miscommunicated that his next payment would be $217.50. We apologize for the confusion this matter has caused Mr. ******** Please note, although the quote was inaccurate, it was not conveyed that all future payments would be and/or would continue to be monthly for $217.50.
Between April 1, 2025 and May *******, Mr. ******* corresponded with NetCredits customer support team via email regarding his concerns mentioned in his complaint. During these interactions,he was advised of the agents error during his previous call and was advised of the aforementioned information regarding his payments. Additionally, he was provided with a detailed breakdown of payments, statement balance fees, and billing cycles. Further, our team has attempted to call Mr. ******* but was not able to connect with him. However, a voicemail message was left. Please note that his concerns were appropriately escalated and responded to.
We would like to reiterate that the line of credit payments are not fixed and may vary based on the statement balance. They can decrease with timely payments or increase if additional cash advances are taken or if there are past due balances. Additionally, we would like to clarify that *********************** balance fee for Statement #2 indicates that he was appropriately charged a $210.00 Statement Fee, however,as mentioned above, the Minimum Payment amount that is due is a combination of the Statement Balance Fee plus a percentage of your Cash Advance Balance.
If Mr. ******* has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

Customer Answer
Date: 05/22/2025

Complaint: 23293743

I am rejecting this response because:

Sincerely,

**** *******
Customer Answer
Date: 05/22/2025
They didn't offer any kind of solution. Even there response a person needs a college degree to understand. The person who did my loan told me my payments would be $217. At no point was I told about all these hidden fees. I feel that the person doing the loan should do a better job of clarifying the whole loan process. I received a call from a resolution specialist that went no where. I told her that allow me to pay the $220 a month and come August I was going to pay it off in full. She was unwilling to work with me yes maybe I didn't understand all that I agreed to but at the same time after asking several times about the amount of the repayment amount I was told a certain amount and I feel it's also the loan person fault as well for not fully explaining the whole process. No where in there response did they offer any kind of resolution. And from what I got from this form is that my balance being $2000 that my payment would be $200. I feel I was taken advantage of as many other people after reading other people's reviews. From what I understood from this contract according to line 21 my payment would be $210. Believe me I want to be out of this as quickly as possible all I am asking is for me to be allowed to pay the $220 payments for the next 2-3 months and then I'd be paying it off in full.
Business Response
Date: 06/02/2025
Thank you for forwarding the additional correspondence to our attention. As we understand it, Mr. ******* is concerned with the Minimum Payment amount listed on his statements.
As previously mentioned, on March 11, 2025, Mr. ******* opened a $2,150.00 line of credit, offered by ********************************* (*************) and serviced by NetCredit. When he applied for the line of credit, he was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if he wanted to proceed with the application process; he acknowledged his acceptance by providing his electronic signature on the application dated March 11, 2025. Mr. ******* can access a copy of his Agreement at any time by signing into his online account at *******************************
During the application process, Mr. ******* advised that his pay frequency was bi-weekly, therefore his repayment due dates were scheduled accordingly as bi-weekly.
Since establishing the line of credit, Mr. ******* has requested one (1) cash advance. Mr. ******* has made timely payments and at this time, his account balance is current.
On March 12, 2025, Mr. ******* called the NetCredit customer support team to update his billing cycle from biweekly to monthly. Therefore, his repayment due dates were changed to monthly and his Minimum Payments reflected on his periodic statement increased. Please note that during this call, it was miscommunicated that his next payment would be $217.50. We apologize for the confusion this matter has caused Mr. ******** Please note, although the quote was inaccurate, it was not conveyed that all future payments would be and/or would continue to be monthly for $217.50.
Between April 1, 2025 and May 12, 2025, Mr. ******* corresponded with NetCredits customer support team via email regarding his concerns mentioned in his complaint. During these interactions, he was advised of the agents error during his previous call and was advised of the aforementioned information regarding his payments. Additionally, he was provided with a detailed breakdown of payments, statement balance fees, and billing cycles.
We would like to reiterate that the line of credit payments are not fixed and may vary based on the statement balance. They can decrease with timely payments or increase if additional cash advances are taken or if there are past due balances.
Additionally, we would like to clarify the excerpt from the ********************* addresses in his complaint, listing $210.00 under line 21, is in reference to the Statement Balance Fee amount for each Statement that shows a Cash Advance Balance of $2,100.01 - $2,1000.00. Please note that the Minimum Payment is based on a combination of the Statement Balance Fee plus a percentage of your Cash Advance Balance. Although Mr. ******* is correctly calculating his Statement Balance Fee for a Cash Advance Balance of $2,100.01 - $2,1000.00 on a monthly payment period, he is not considering the full Minimum Payment calculation.
As described in the Agreement, the Minimum Payment will vary based on the Cash Advance Balance and whether the customers Billing Cycle is Monthly, Semi-monthly or Bi-weekly. In Mr. ******** case, his repayment due dates were scheduled as Monthly. Therefore, the minimum amount due on each due date will be 5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
Please note, his concerns were escalated and on May 15, 2025 he spoke with our resolutions team regarding the concerns mentioned in his complaint. He was again advised of the aforementioned information. However, Mr. ******* advised that he would continue making monthly payments of $220.00 regardless of the required payment amount.
On May 22, 2025, Mr. ******* again contacted the NetCredit customer support team requesting his account to be reviewed regarding the interaction with our resolutions department. As such, again his account has been escalated and he will receive a response within 10 business days.
In review of his account, the terms were disclosed, therefore, we are unable to honor Mr. ********* resolution request to change the required minimum payment to $220.00.
If Mr. ******* has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
Customer Answer
Date: 06/07/2025

Complaint: 23293743

I am rejecting this response because: there has been no frickin options given or trying to help. So my thing is I have been in the hospital for the past week so I will just be not paying the loan anymore. I'm tired of having to call daily and emailing several times a week only to get no help. This was supposed to be a personal loan not some line of credit. I've read all the reviews of other people and they all say the same thing that you're company is a fraud and joke. Not once has anyone from this company done anything to try and help. Since I have been in the hospital since June 2nd I'm now disabled and can no longer make payments. This has been a big nightmare.

Sincerely,

**** *******
Business Response
Date: 06/16/2025
Thank you for forwarding the additional correspondence to our attention. As we understand it, Mr. ******** concerns are regarding hardship repayment options.
As an initial matter, NetCredit does not offer settlements for the line of credit product, nor do we have hardship program. However, we do offer a due date adjustment option, which may provide some flexibility with his payments. This feature allows customers to adjust their due date up to 90 days from the original payment due date and can be accessed through the Account Home.
As previously mentioned, on March 11, 2025, Mr. ******* opened a $2,150.00 line of credit,offered by ************* & Trust Company (*************) and serviced by NetCredit.When he applied for the line of credit, he was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement)if he wanted to proceed with the application process; he acknowledged his acceptance by providing his electronic signature on the application dated March 11, 2025. Mr. ******* can access a copy of his Agreement at any time by signing into his online account at *******************************
Since establishing the line of credit,Mr. ******* has requested one (1) cash advance for the full credit limit amount, $2,150.00. Mr. ******* has made timely payments and at this time, his account balance is current.
On March 12, 2025, Mr. ******* called the NetCredit customer support team and updated his billing cycle from biweekly to monthly Please note that his Minimum Payments reflected on his periodic statement increased. During this call, there was miscommunication regarding his next payment amount, which was incorrectly quoted as $217.50. We apologize for the confusion this matter has caused Mr. ******** Although the quote for his next payment was inaccurate, the agent did not provide any indication that all future payments would be and/or would continue to be fixed at that amount.
We would like to reiterate that the Line of Credit is an open ended product that allows additional cash advances. The payment amount is not fixed and may vary based on the statement balance.
On June 4, 2025, Mr. ******* received an email advising that his AutoPay authorization had been canceled.
We apologize if Mr. ******* is dissatisfied with the services he received. As mentioned, Mr. ******* has corresponded with the NetCredit customer support team several times and during these interactions, he was advised of the agents error during his March 12, 2025 call. However, he was advised of the aforementioned information regarding his payments. Additionally,he was provided with a detailed breakdown of payments, statement balance fees, and billing cycles.
Further, his account was escalated and reviewed. During the review, it was determined that the terms were disclosed, therefore, we are unable to change the required minimum payment to a fixed payment. Therefore, the terms of the agreement will remain unchanged and they will not be reduced.
If Mr. ******* has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
Initial Complaint
Date:05/06/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.
Business Response
Date: 05/23/2025
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
On April 11, 2019, Ms. ******* was funded a $4,300.00 installment loan with NetCredit. When Ms. ******* applied for the installment loan, she was presented with and required to agree to the Terms and Conditions (Agreement) if she wanted to proceed with the application process; she acknowledged her acceptance by providing her electronic signature on the application dated April 11, 2019. Ms. ******* can access a copy of her Agreement at any time by signing into her online account at ******************************.
This Agreement also outlines, in detail, all the terms of the account, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule.
Additionally, the Agreement ********** signed also advised that we may report information about the account to ********************** bureaus. That late payments,missed payments, or other defaults on the account may be reflected in her credit reporting.
********** failed to make the required payments under the Agreement. Accordingly, our collection efforts were initiated. As indicated in the Agreement, we reported this account activity to the consumer reporting agencies.
On December 24, 2019, NetCredit sent ********** a notice informing her of the default and that she had the right to cure the past due balance before January 24, 2020, or the balance would become immediately due (accelerated). Ms. ******* failed to cure the default,and the loan was accelerated making the entire outstanding balance, plus all accrued and unpaid interest owed under the agreement, immediately due and payable.
Our review of Ms. ******** account and the performance information we sent to the consumer reporting agencies indicates that we reported accurate information concerning the repayment history and status of account. As we are required to report accurate information, we are unable to fulfill the request of altering or deleting accurate credit reporting.
If Ms. ******* is asserting she did not apply for the loan, in accordance with our policy, she must file a police report and provide a full copy to NetCredit to begin an investigation to:
NetCredit ****************
Fax: ************
Email: *********************************************************************

Upon receipt of the police report, our fraud department will begin review of her identity theft claim.
Please note that NetCredit cannot modify accurate credit reporting under the Fair Credit Reporting Act (FCRA). If Ms. ******* is able to adequately substantiate the claim of fraud, NetCredit will update the credit reporting to ensure accuracy and compliance with all legal requirements.
If Ms. ******* has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
Initial Complaint
Date:05/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reviewed my credit and noticed that my NetCredit account is not reporting accurately. The account is reporting as a charge off without the payment being late. The consumer reporting agencies need to report all information with complete accuracy. Attached is a screenshot from my Identityiq credit app. All inaccurate information needs to be removed from my credit report and the account needs to be updated to payment as agreed.
Business Response
Date: 05/16/2025
We have received the complaint sent to the Better Business Bureau (BBB) by ****** ********. As we understand it,****** has an inquiry regarding DMarios line of credit.
As an initial matter, we have addressed the same concerns in a previous Consumer Financial ***************** (CFPB) complaint (Case No. 250317-19378785).
As mentioned, on March 30, 2024,****** ******** entered into a Line of Credit Agreement with ********************************* ************ whereby ******** provided DMario a $3,800.00 Line of Credit (***), to be serviced by NetCredit ******************. When ****** applied for the **** terms were presented and were required to be reviewed prior to accepting the *** offered by ********. Note that these terms included permission to pull DMarios credit. DMario voluntarily accepted the *** through an electronic signature. The Agreement also detailed a minimum payment is due every billing period that carries a balance.
These terms included a provision regarding credit reporting, which authorized ******** and NetCredit, as servicer of ********, to report information about the *** to credit bureaus.Late payments, missed payments, or other defaults on your Account may be reflected in your credit report.
Since establishing the **** ****** has requested nine (9) cash advances. Although ****** has made payments toward the account balance, ****** failed to make timely payments under the *** Agreement; accordingly, the account balance became past due. As such, our collection efforts have been initiated. As indicated in the *** Agreement, we reported this account activity to the consumer reporting agencies.
As mentioned, on October *******, NetCredit sent DMario a notice informing DMario of the default and that DMario had the right to cure the past due balance before November 25, 2024, or the balance would become immediately due (accelerated). DMario failed to cure the default, and the Loan was accelerated on November 25, 2024, making the entire outstanding balance, plus all accrued and unpaid interest owed under the agreement, immediately due and payable.
As mentioned, on January *******, DMario called the NetCredit customer support team and scheduled payment arrangements for the entire outstanding balance. Please note, although ****** scheduled the payment arrangements, it does not change the contractual due dates. However, as each payment occurs, a reduction in the account balance will be reflected.
Our review of the loan performance information sent to the consumer reporting agencies indicates that NetCredit is reporting accurate information concerning the repayment history of this loan and status of the account. Because this reporting is accurate, we are unable to fulfill any request to alter or delete it.
If DMario has any additional questions regarding this matter, we ask that they please contact our customer service department at ************, Monday Friday, 8:00 a.m. 8:00 p.m. CT or Saturday Sunday, 9:00 a.m. 5:30 p.m. CT.
Initial Complaint
Date:05/04/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im disputing an invalid account reported by **[creditor/collection Agency name]**on My credit report.This account is inaccurate, unverified,and violates the fair credit .Reporting Act (FCRA.since it does not meet the legal standards for reporting ,I request its immediate removal.if the furnisher cannot provide proper validation,it must be deleted per federal law.
Business Response
Date: 05/15/2025
We have received the complaint sent to the Better Business Bureau (BBB) by ******** ******. As we understand it, Mr. ****** has an inquiry about his account.
On January 30, 2024, Mr. ****** opened a $2,600.00 NetCredit line of credit, offered by ********************************* (*************) and serviced by NetCredit.
When he applied for the line of credit, he was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement). As set forth in his Agreement, he is required to pay at least the minimum payment every billing period in which there is an account balance. Additionally, the Agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in his credit reporting. Mr. ****** acknowledged his acceptance by electronic signature on the application dated January 30, 2024. Mr. ****** can access a copy of his Agreement at any time by signing into his online account at ******************************.
Since establishing the line of credit,Mr. ****** has requested six (6) cash advances. Although he has made payments towards the account balance, he has failed to make all of the required minimum payments under the agreement and his account became past due. As part of the loan process, account activity is sent to the consumer reporting agencies.
On February 26, 2025, a Notice of Right to Cure Default was sent to Mr. ****** notifying him of his right to cure the default balance by paying $633.30 before March 31, 2025 or his entire outstanding balance would become immediately due (accelerated).
On March 31, 2025, Mr. ******* entire outstanding balance was accelerated due to non-payment of past-due amounts, and the entire outstanding balance for his line of credit, totaling $2,235.56,became due, which includes all amounts owed on his line of credit.
Our review of the performance information we sent to the consumer reporting agencies indicates that we reported accurate information concerning the repayment history and status of ********** account. As we are required to report accurate information, we are unable to fulfill the request of altering or deleting accurate credit reporting.
Please note, our records indicate that Mr. ****** has not contacted the NetCredit customer support team requesting a validation of debt. However, per his request, a validation of debt and payment history was provided.
If Mr. ****** has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
Initial Complaint
Date:05/02/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a loan for $1,550 and I agreed to pay hundred eighteen dollars a month and thats my monthly agreement. But they told me I didnt read the fine print in small letters . That I have to pay statement fees every month so I have to pay $ two hundred and twenty one dollars a month. I get nothing took off my loan for the extra money
Business Response
Date: 05/12/2025
We have received the complaint sent to the Better Business Bureau (BBB) by ****** *****. As we understand it, ******** has an inquiry about his line of credit account.
On January 27, 2025, Mr. ***** opened a $1,550.00 line of credit, offered by ************* & ************* (*************) and serviced by NetCredit. When he applied for the line of credit, he was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if he wanted to proceed with the application process; he acknowledged his acceptance by providing his electronic signature on the application dated January 27, 2025. Mr. ***** can access a copy of his Agreement at any time by signing into his online account at ******************************.
We would note that the top of the Agreement states,
HIGH COST CREDIT DISCLOSURE. THIS IS AN EXPENSIVE FORM OF CREDIT. IT SHOULD BE USED FOR SHORT-TERM FINANCIAL NEEDS, NOT AS A LONG-TERM FINANCIAL SOLUTION. OTHER CREDIT OPTIONS MAY BE LESS EXPENSIVE.
As described in the Agreement,
Your Account does not have an interest rate like other traditional credit products. Instead, we assess a Cash Advance Fee for each Cash Advance and a Statement Balance Fee at the end of each Billing Cycle in which you have a Cash Advance Balance greater than $25 on your Statement, as described in the Account Opening Disclosures.
This Agreement also outlines, in detail, all the terms of the account. Specifically,section IV of the Agreement defines and describes the two types of fees associated with the line of credit. A Cash Advance Fee is the Finance Charge charged for each Cash Advance at the time a Cash Advance is requested, as disclosed in the Account Opening Disclosure in Section I. The Cash Advance Fee is 10% of the amount of the Cash Advance. A Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance, as displayed on the statement, is greater than $25.00.Section V. of the Agreement also describes how minimum required payments are calculated; the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
The Agreement also includes details regarding the allocation of payments. As described in the How We Apply Your Payments section of the Agreement:
We apply payments to any outstanding Minimum Payment for which a Statement has been issued, in order of their payment due dates, beginning with the earliest due date. Payments are applied to each Minimum Payment in the following order:Statement Balance Fees, if any, and then to the remaining portion of the Minimum Payment. Once all Minimum Payments have been satisfied, payments are applied to any Account Balance that remains unpaid.
A minimum payment is due every billing period that carries a balance. Whenever a billing period closes, Mr. ***** receives an email notification that his statement has been generated. This statement will detail his scheduled payment obligations, including the due date and minimum payment amount. Mr. ***** has the right to make a payment in advance in any amount and at any time without penalty. Additional or larger payments generally may reduce the Statement Balance Fees incurred, which is also set forth in ***************************
During the application process, ******** advised that his pay frequency was bi-weekly, therefore his repayment due dates were scheduled accordingly as bi-weekly.
Since establishing the line of credit,Mr. ***** has requested one (1) cash advance. Mr. ***** has made timely payments and at this time, his account balance is current.
Based on our review, on February ******, Mr. ***** called the NetCredit customer support team and updated his billing cycle from biweekly to monthly. Therefore, his repayment due dates were changed to monthly and his Minimum Payments reflected on his periodic statement increased. A confirmation email was sent advising that the change in the billing cycle may impact how the Statement Balance Fee and Minimum Payments are calculated.
Please note, line of credit payments are not fixed and may vary based on the statement balance. The payments can decrease with timely or additional payments or increase if additional cash advances are taken or if there are past due balances.
On February 19, 2025, he adjusted a payment scheduled on February 21, 2025 for $118.75 to March 4, 2025.
On April 1, 2025, Mr. ***** revoked his AutoPay Authorization and was advised that the cancellation of AutoPay Authorization does not relieve him of his obligation to repay his line of credit, and that all payments are still due on their Statement due dates.
If Mr. ***** has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
Initial Complaint
Date:04/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
03/17/2025 date of transaction $1800.00 is what I've paid since being on a payment plan for a line of credit in th amount of $1900.00. I've also paid $545.00 before my account went to in-house collections. I started payment plan October/2023 in the amount of $100.23 monthly. Netcredit was to provide me with a settlement agreement which they did but they didn't keep up with their end of the agreement. On 03/17/2025 Netcredit offered me a settlement agreement for half my total balance ($1202.68) which was $601.34 to be paid in 2 payments of $300.67 by electronic transfer through my debit card. On the date of withdrawal(03/31/2025) they didn't take it out and they canceled the payment. I called and was told they didn't do settlement agreements for lines of credit. But they offered it to me. They didn't try to offer any other settlement agreement or resolve the problem. They just said I'm sorry. I have emails stating this agreement settlement which I uploaded.
Business Response
Date: 05/09/2025
We have received the complaint sent to the Better Business Bureau (BBB) by ********* ******* As we understand it, Ms. ****** has an inquiry about her line of credit account.
On November 4, 2022, Ms. ****** opened a $1,900.00 NetCredit line of credit, offered by ************* & Trust Company (*************) and serviced by NetCredit. When she applied for the line of credit, she was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement). Ms. ****** acknowledged her acceptance by electronic signature on the application dated November 4, 2022. Ms. ****** can access a copy of her Agreement at any time by signing into her online account at *******************************
A minimum payment is due every billing period that carries a balance. Whenever a billing period closes, Ms. ****** receives an email notification that her statement has been generated. This statement will detail her scheduled payment obligations, including the due date and minimum payment amount.
Since establishing the NetCredit line of credit, Ms. ****** has requested two (2) cash advances in total. Although ********* has made payments over the course of the line of credit, she has ultimately failed to make all of the required minimum payments on their due dates as shown on her Statements and her account became past due. As such, our collection efforts were initiated.
On March 17, 2023, Ms. ****** called the NetCredit customer support team and scheduled a payment arrangement for the past due balance. A confirmation email was sent notifying her of the payment due dates and amounts. Unfortunately, Ms. ****** did not make the payments as agreed upon in the arrangement.
Please note that a past due payment arrangement does not replace or supersede customers Open-End Line of ********************** Agreement or the customers obligation to pay according to the terms of the Agreement and the customer is still required to make the Minimum Payment on their Statements by the due date listed on the Statements. All payments must be made successfully by their due date to remain in good standing and prevent acceleration.
On April 5, 2023, a Notice of Right to Cure Default was sent to Ms. ****** notifying her of her right to cure the default balance by paying $812.15 or scheduling payments before May 8, 2023, or her entire outstanding balance would become immediately due (accelerated).
Although Ms. ****** successfully made a one-time payment of $101.52 on May 2, 2023, she ultimately failed to make the payments as agreed upon in the arrangement.
On July 5, 2023, a second Notice of Right to Cure Default was sent to Ms. ****** notifying her of her right to cure the default balance by paying $1,424.14 or scheduling payments before August ******, or her entire outstanding balance would become immediately due (accelerated).
On July 31, 2023, Ms. ****** called the NetCredit customer support team and scheduled a second payment arrangement for the past due balance. As such, she received a notification advising of the payment due dates and amounts. However, Ms. ****** again failed to make the payments.
On September 8, 2023, Ms. ******* entire outstanding balance was accelerated due to the non-payment of past-due amounts, and the entire outstanding balance for her line of credit, totaling $2,806.34,became due, which includes all amounts owed on her line of credit.
On October 14, 2023, Ms. ****** called the NetCredit customer support team and scheduled a payment arrangement for the entire outstanding balance of $2,806.34.
Based on our review, on November *******, and June 10, 2024, Ms. ****** called the NetCredit customer support team and inquired about settling the account balance, although she was on a payment arrangement for the entire outstanding balance. She was advised that NetCredit does not offer settlements for the line of credit product. However, on March 17, 2025, Ms. ****** called the NetCredit customer support team and, due to an agent error, she was offered and scheduled an incorrect settlement payment arrangement. The offer detailed that two payments would be scheduled for $300.67 for both March 31, 2025 and April 25, 2025.
On April 2, 2025, the agent error was identified and an email we sent to her advising that the payment scheduled for April 25, 2025 was canceled. Please note, Ms. ****** did not make the payment of $300.67 on March 31, 2025.
Subsequently, on April 2, 2025,Ms. ****** called the NetCredit customer support team to inquire about the email canceling the April 25, 2025 payment and she was advised of the aforementioned information. Ms. ****** then scheduled a new payment arrangement for the remaining outstanding balance of $1,202.66 and a confirmation email was sent.
We apologize for the confusion this matter has caused Ms. ******* As mentioned, NetCredit does not offer settlements for the line of credit product as advised previously.
On April 25, 2025, Ms. ****** called the NetCredit customer support team and canceled the payment arrangement for the entire outstanding balance that was scheduled on April 2, 2025.
We are unfortunately unable to honor ********** resolution request as her proposed repayment plan is not an available option on her account. We are willing to work with Ms. ****** regarding her past due account balance and to schedule available repayment options. We ask that she contact us directly at ************ Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday,9:00AM 5:30PM CT, for assistance.

Customer Answer
Date: 05/12/2025

Complaint: 23263800

I am rejecting this response because:

Sincerely,

********* ******
Business Response
Date: 05/19/2025
Thank you for forwarding the additional correspondence to our attention.
As previously mentioned, on November 4, 2022, Ms. ****** opened a $1,900.00 NetCredit line of credit, offered by ************* & ************* (*************) and serviced by NetCredit. When she applied for the line of credit, she was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement). Ms. ****** acknowledged her acceptance by electronic signature on the application dated November ******* Ms. ****** can access a copy of her Agreement at any time by signing into her online account at *******************************
As described in the above-mentioned agreement, a minimum payment is due every billing period that carries a balance. Whenever a billing period closes, Ms. ****** receives an email notification that her statement has been generated. This statement will detail her scheduled payment obligations,including the due date and minimum payment amount.
Since establishing the NetCredit line of credit, Ms. ****** has requested a total of two (2) cash advances. Although ********* has made payments over the course of the line of credit, she has failed to make all of the required minimum payments on their due dates as shown on her Statements and her account became past due. As such, our collection efforts were initiated.
On March 17, 2023, Ms. ****** called the NetCredit customer support team and scheduled a payment arrangement for the past due balance. A confirmation email was sent notifying her of the payment due dates and amounts. Unfortunately, Ms. ****** did not make the payments as agreed upon in the arrangement.
Please note that a past due payment arrangement does not replace or supersede a customers Open-End Line of ********************** Agreement or the customers obligation to pay according to the terms of the Agreement and the customer is still required to make the Minimum Payment on their Statements by the due date listed on the Statements. All payments must be made successfully by their due date to remain in good standing and prevent acceleration.
On April 5, 2023, a Notice of Right to Cure Default was sent to Ms. ****** notifying her of her right to cure the default balance by paying $812.15 or scheduling payments before May 8, 2023, or her entire outstanding balance would become immediately due (accelerated).
Although Ms. ****** successfully made a one-time payment of $101.52 on May 2, 2023, she ultimately failed to make the payments as agreed upon in the arrangement.
On July 5, 2023, a second Notice of Right to Cure Default was sent to Ms. ****** notifying her of her right to cure the default balance by paying $1,424.14 or scheduling payments before August ******, or her entire outstanding balance would become immediately due (accelerated).
On July 31, 2023, Ms. ****** called the NetCredit customer support team and scheduled a second payment arrangement for the past due balance. As such, she received a notification advising her of the payment due dates and amounts. However, Ms. ****** again failed to make the payments as agreed upon in the arrangement.
On September 8, 2023, Ms. ******* entire outstanding balance was accelerated due to non-payment of past-due amounts, and the entire outstanding balance for her line of credit, totaling $2,806.34,became due, which includes all amounts owed on her line of credit.
Although she was on a payment arrangement for the entire outstanding balance, on November 20, 2023, and June 10, 2024, Ms. ****** called the NetCredit customer support team and inquired about settling the account balance. Contrary to Ms. ******* assertion, our records show that she was advised that NetCredit does not offer settlements for the line of credit product.
On March 17, 2025, Ms. ****** called the NetCredit customer support team and due to an agent error, she was offered and scheduled a settlement payment arrangement for $601.33. The offer detailed that the payments would be scheduled for $300.67 for both March ******* and April 25, 2025.
As previously mentioned, after a review of Ms. ******** account, it was determined on April 2, 2025 that the arrangement that was scheduled on March 17th was made in error.Therefore, the arrangement was cancelled and an email was sent advising her that the payment scheduled for April 25, 2025 was canceled. Please note, ********* did not make the payment of $300.67 on March 31, 2025.
Subsequently, on April 2, 2025,Ms. ****** called the NetCredit customer support team to inquire about the email canceling the April 25, 2025 payment and she was advised of the aforementioned information. Ms. ****** then scheduled a new payment arrangement for the remaining outstanding balance of $1,202.66 and a confirmation email was sent.
On April 25, 2025, Ms. ****** called the NetCredit customer support team and canceled the payment arrangement for the entire outstanding balance that was scheduled on April 2, 2025.
We apologize for the confusion this matter has caused Ms. ******* However, we would like to reiterate that NetCredit does not offer settlements for the line of credit product and although an agent error unfortunately occurred, it does not negate Ms. ******* payment obligations.
Although we are unfortunately unable to honor her request for a settlement, we are willing to work with Ms. ****** regarding her past due account balance and to schedule available repayment options. We ask that she contact us directly at ************ Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT, for assistance.

Customer Answer
Date: 05/21/2025

Complaint: 23263800

I am rejecting this response because:On November ******* and June ******* I was never advised that Netcredit didn't offer settlement plans. Also, On March ******* I was offered a settlement agreement. It was for $601.34 to be paid in two installments of $300.67 on March ******* and April 25, 2025. Please note, that on March 31, 2025 my payment was scheduled to be automatically deducted from my checking account. ********************** canceled my payment without any notice. I was informed on April 2, 2025 when I called them that they would not be honoring their settlement agreement plan they offered me. I am not confused about what was offered to me and Netcredit is not owning up to their end of the settlement agreement. All they're saying is I'm sorry and agent error. That's not how business is conducted. They need to take accountability for the actions of their agents. They offered me a settlement and they're not upholding their part of the agreement. This is only thing im concerned about. Everything else they talked about in the response is irrelevant. Netcredit offered a settlement agreement to me and I accepted. I have attached emails they sent me confirming the agreement which are binding.

Sincerely,

********* ******
Initial Complaint
Date:04/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally address an ongoing issue regarding a collection account associated with my NetCredit account, which has been paid in full but has not been removed from my credit report. The third-party collections agency has already updated their records to reflect that the debt has been settled, yet the account remains listed as in collections under your name, which is misleading and incorrect.This issue is causing significant confusion on my credit report, as it suggests an outstanding debt that no longer exists. I have attempted to resolve this with your team, but unfortunately, I have been unable to reach a manager or escalate the matter to someone who can assist in removing this incorrect information. This lack of access to proper support is frustrating, especially since the debt has been fully paid.Please correct this matter as soon as possible by updating my account status to reflect that the collection has been settled and ensuring it is properly removed from my credit report. I kindly request that you provide me with confirmation once this issue has been resolved.
Business Response
Date: 05/01/2025
We have received the complaint sent to the Better Business Bureau (BBB) by ******** ********. As we understand it, Ms. ******** has an inquiry about her account.
On April 24, 2023, Ms. ******** opened a $1,450.00 NetCredit line of credit, offered by ********************************* (*************) and serviced by NetCredit.
When she applied for the line of credit, she was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement). As set forth in her Agreement, she is required to pay at least the minimum payment every billing period in which there is an account balance. Additionally, the Agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in her credit reporting. Ms. ******** acknowledged her acceptance by electronic signature on the application dated April 24, 2023. Ms. ******** can access a copy of her Agreement at any time by signing into her online account at ******************************.
Since establishing the line of credit,Ms. ******** has requested one (1) cash advance. Although she has made payments towards the account balance, she has failed to make all of the required minimum payments under the agreement and her account became past due. As part of the loan servicing process, account activity is sent to the consumer reporting agencies.
On September 6, 2023, a Notice of Right to Cure Default was sent to Ms. ******** notifying her of her right to cure the default balance by paying $494.78 before October 10, 2023, or her entire outstanding balance would become immediately due (accelerated).
On October 10, 2023, Ms. ********* entire outstanding balance was accelerated due to non-payment of past-due amounts, and the entire outstanding balance for her line of credit, totaling $1,808.95,became due, which includes all amounts owed on her line of credit.
On November 27, 2023, Ms. ********* outstanding balance sold to a third-party debt buyer, *********************** (NCB), due to continued non-payment of the past due amounts and notification was sent to her via email. As a result, NetCredit is no longer servicing Ms. ********* line of credit account and it is not currently owned by *************. In addition, NetCredit no longer attempted to contact Ms. ******** after her account was sold.
Please note, the last report sent to the consumer reporting agencies stated that the loan was sold and closed with a balance of $0.00. NetCredit has not reported to Ms. ********* account since it was sold to ***. Our review of Ms. ********* line of credit account and the performance information we sent to the consumer reporting agencies indicates that we reported accurate information concerning the repayment history and status of Ms. ********* account during the period that the account was owned by ************** Accordingly, we are unable to fulfill Ms. ********* request to alter or delete accurate credit reporting.
Based on our review, on April 25, 2025,Ms. ******** spoke with the NetCredit customer support team to report that she made the payment to ***, but NetCredit continues to report on her credit report and would like for it to be removed. As such, she was advised that the reporting will not be removed, however, it has been reported that it was sold.
Further in our review, Ms. ******** again spoke with the NetCredit customer support team requesting to speak with a member of management and again requested for the information to be removed from her credit report. Ms. ******** advised that she will be seeking the assistance of third-party agencies regarding her credit reporting dispute.
In our continued effort to assist ************ she was advised that her concerns have been escalated, and a confirmation email was sent advising her that we will contact her within 10 business days.
If Ms. ******** has any additional questions, we ask that she please contact the NetCredit resolution team directly at ************ for assistance.

Customer Answer
Date: 05/02/2025

Complaint: 23249329

I am rejecting this response because: I paid the debt and it shouldnt still be on my credit report.

Sincerely,

******** ********
Business Response
Date: 05/06/2025
Thank you for forwarding the additional correspondence to our attention.
As mentioned in the previous response,Ms. ******** opened a $1,450.00 NetCredit line of credit, offered by ********************************* (*************) and serviced by NetCredit on April 24, 2023.
When she applied for the line of credit, she was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement). The Agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in her credit reporting. Ms. ******** acknowledged her acceptance by electronic signature on the application dated April 24, 2023. Ms. ******** can access a copy of her Agreement at any time by signing into her online account at ******************************.
Since establishing the line of credit,Ms. ******** has requested one (1) cash advance. However, she failed to make all of the required minimum payments under the agreement and her account became past due. As part of the loan servicing process, account activity is sent to the consumer reporting agencies.
On September 6, 2023, a Notice of Right to Cure Default was sent to Ms. ******** notifying her of her right to cure the default balance by paying $494.78 before October 10, 2023, or her entire outstanding balance would become immediately due (accelerated).
On October 10, 2023, Ms. ********* entire outstanding balance was accelerated due to non-payment of past-due amounts, and the entire outstanding balance for her line of credit, totaling $1,808.95,became due, which includes all amounts owed on her line of credit.
On November 27, 2023, Ms. ********* outstanding balance was sold to a third-party debt buyer, *********************** (NCB),due to continued non-payment of the past due amounts and notification was sent to her via email. As a result, NetCredit is no longer servicing Ms. ********* line of credit account and it is not currently owned by *************. In addition, NetCredit no longer attempted to contact Ms. ******** after her account was sold.
Please note, the last report sent to the consumer reporting agencies stated that the loan was sold and closed with a balance of $0.00. NetCredit has not reported to Ms. ********* account since it was sold to ***. Our review of Ms. ********* line of credit account and the performance information we sent to the consumer reporting agencies indicates that we reported accurate information concerning the repayment history and status of Ms. ********* account during the period that the account was owned by ************** Accordingly, we are unable to fulfill Ms. ********* request to alter or delete accurate credit reporting.
Based on our review, Ms. ******** asserts that she has paid off her account balance with ***. It is important to note this payment does not negate payment history that occurred prior to the account balance being sold to ****
As mentioned in the previous response,her credit reporting will not be removed, however, it has been reported that her outstanding balance was sold. Additionally, her concerns were escalated on April 25, 2025, and a confirmation email was sent advising her that we will contact her within 10 business days.
If Ms. ******** has any additional questions, we ask that she please contact the NetCredit resolution team directly at ************ for assistance.

Customer Answer
Date: 05/07/2025

Complaint: 23249329

I am rejecting this response because:

Sincerely,

******** ********
Initial Complaint
Date:04/24/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a single mother I fell i to hardship got a line of credit/loan from Netcredit. I enrolled into a debt consolidation program. For some reason netcredit didnt get included. I called netcredit for a payment plan and due to their 64% APR that violates Usury Law. A loan of 6000 now its at $15,400. I would like this to be charged off by them because it's a never ending loan due to their APR. OR Get rid of the $9000 interest they charging me and setting payment plan for principal amount which is $6000
Business Response
Date: 05/09/2025
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
As an initial matter, at all relevant times, our lending, fees, interest, and charges have complied with the applicable laws and standards.

Additionally, we have addressed the same concerns in previous Consumer Financial ***************** (****) complaint.

As mentioned, on September 29, 2021, Ms. ****** entered into an Installment Loan Agreement with lender ************* & Trust Company (*************) for a $6,550.00 installment loan (the Agreement), which is serviced by NetCredit ****************** (NetCredit).

The governing law section of the Agreement states that, this Agreement (other than the Arbitration Provision) and all related disputes are governed by applicable federal law and the laws of the Commonwealth of Kentucky, without regard to its conflict of law provisions. Section 27 of the ************************* Act permits state-chartered **** insured banks, such as *************, to charge interest and/or fees at the highest rate allowed by the laws of the state where the institution is located. See 12 U.S.C. 1831d.Since ************* is a state-chartered **** insured bank with a presence and banking center in ********, federal law permits it to charge and export interest rates and fees that comply with Kentucky law.

Kentucky law states that, a bank may take, receive, reserve,and charge on money due or to become due on any contract or other obligation in writing, where the original principal amount is fifteen thousand dollars ($15,000) or less, interest at any rate allowed national banking associations by the laws of the United States of America. See Ky. Rev. ***** 286.3-214 (emphasis added). As a result, the Agreement is legal under Kentucky law as banks such as ************* are allowed to charge interest at any rate allowed by the laws of the United ************************************** applied for the installment loan, she was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if she wanted to proceed with the application process; she acknowledged her acceptance by providing her electronic signature on the application dated September 29, 2021. Ms. ****** can access a copy of her Agreement at any time by signing into her online account at ******************************.

Further, the Agreement outlines in detail all the terms of the installment loan, including the lender (*************), loan duration,annual percentage rate, finance charge, amount financed, fees, total of payments and payment schedule, among other terms and disclosures.

We would also note that the top of the Agreement that was presented to Ms. ****** and she agreed to before submitting her application, it states, HIGH COST CREDIT DISCLOSURE. This loan is an expensive form of credit.Other credit options may be less expensive.

As set forth in Ms. ******* loan agreement, interest is charged daily. For detailed information about how interest is calculated, we recommend Ms. ****** refer to her loan agreement labeled PROMISE TO PAY AND LATE CHARGE, which is always available through her online account.

As mentioned, on June 8, 2022, we received notification that Ms. ****** had retained a debt management company and requested to cease communication with NetCredit. Therefore, we have honored this request. In addition, we worked with her debt management company and scheduled a repayment plan. Please be advised, the repayment plan does not change the contractual due dates and amounts due as shown in the Agreement.
However, NetCredit no longer received any payments from Ms. ******* debt management company.Therefore, we have reached out to her debt management company to negotiate. However, we have been unable to reach an agreement with Ms. ******* debt management company to settle her debt for less than the amount owed. Therefore, we have removed the Credit Counseling case from Ms. ******* account and as a result, regular servicing activities have resumed on her account.
Based on our review, Ms. ******* account has been managed in alignment with the above referenced Agreement. Therefore, we are not able to honor Ms. ******* resolution request.
At this time, Ms. ******* account balance remains past due. We are willing to work with her regarding the past due account balance and ask that she contact us directly at ************ Monday Friday, 8:00 a.m. 8:00 p.m. CT or Saturday Sunday,9:00 a.m. 5:30 p.m. CT, for assistance.
Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took out a loan with this company and paid way more than the initial loan was and keep getting bugged for more money.I need this remedied.
Business Response
Date: 05/01/2025
We have received the complaint sent to the Better Business Bureau (BBB) by ***** ******. As we understand it, ********* has an inquiry about his line of credit account.
On July 31, 2021, Mr. ****** opened a $1,700.00 line of credit, offered by ************* & ************* (*************) and serviced by NetCredit. When he applied for the line of credit, he was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if he wanted to proceed with the application process; he acknowledged his acceptance by providing his electronic signature on the application dated July 31, 2021. Mr. ****** can access a copy of his Agreement at any time by signing into his online account at ******************************.
We would note that the top of the Agreement states,
HIGH COST CREDIT DISCLOSURE. THIS IS AN EXPENSIVE FORM OF CREDIT. IT SHOULD BE USED FOR SHORT-TERM FINANCIAL NEEDS, NOT AS A LONG-TERM FINANCIAL SOLUTION. OTHER CREDIT OPTIONS MAY BE LESS EXPENSIVE.
As described in the Agreement,
Your Account does not have an interest rate like other traditional credit products. Instead, we assess a Cash Advance Fee for each Cash Advance and a Statement Balance Fee at the end of each Billing Cycle in which you have a Cash Advance Balance greater than $25 on your Statement, as described in the Account Opening Disclosures.
This Agreement also outlines, in detail, all the terms of the account. Specifically,section IV of the Agreement defines and describes the two types of fees associated with the line of credit. A Cash Advance Fee is the Finance Charge charged for each Cash Advance at the time a Cash Advance is requested, as disclosed in the Account Opening Disclosure in Section I. The Cash Advance Fee is 10% of the amount of the Cash Advance. A Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance, as displayed on the statement, is greater than $25.00.Section V. of the Agreement also describes how minimum required payments are calculated; the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
The Agreement also includes details regarding the allocation of payments. As described in the How We Apply Your Payments section of the Agreement:
We apply payments to any outstanding Minimum Payment for which a Statement has been issued, in order of their payment due dates, beginning with the earliest due date. Payments are applied to each Minimum Payment in the following order:Statement Balance Fees, if any, and then to the remaining portion of the Minimum Payment. Once all Minimum Payments have been satisfied, payments are applied to any Account Balance that remains unpaid.
A minimum payment is due every billing period that carries a balance. Whenever a billing period closes, Mr. ****** receives an email notification that his statement has been generated. This statement will detail his scheduled payment obligations, including the due date and minimum payment amount. Mr. ****** has the right to make a payment in advance in any amount and at any time without penalty. Additional or larger payments generally may reduce the Statement Balance Fees incurred, which is also set forth in **********************
Since establishing the line of credit,Mr. ****** has requested over twenty (20) cash advances. Although he has made payments towards the account balance, he has failed to make all of the required minimum payments under the agreement and his account became past due. As such, our collection efforts were initiated.
On December 21, 2022, Mr. ****** canceled his autopayment authorization and received a notification advising that his request had been honored. Additionally, the notice advised that the cancellation of his electronic authorization does not relieve him of his obligation to repay his line of credit, and that all payments are still due on his scheduled statement dates.
On February 21, 2023, a Notice of Right to Cure Default was sent to Mr. ****** notifying him of his right to cure the default balance by paying $825.90 before March 24, 2023 or his entire outstanding balance would become immediately due (accelerated).
On March 24, 2023, Mr. ******* entire outstanding balance was accelerated due to non-payment of past-due amounts, and the entire outstanding balance for his line of credit, totaling $2,401.10,became due, which includes all amounts owed on his line of credit.
In reviewing Mr. ******* account statements and payment history, our records confirm that his account has correctly been serviced in alignment with the signed Agreement.
NetCredit strives to comply with all applicable regulatory requirements while conducting regular business and collection activities. We train our staff accordingly and follow applicable first-party collection standards, as well as certain third-party standards set forth in the Fair Debt Collection Practices Act (FDCPA).
At this time, Mr. ******* account balance remains past due. We are willing to work with Mr. ****** regarding his past due account balance and to schedule available repayment options. Additionally, in the instance Mr. ****** would like to cease communication, we ask that he contact us directly at ************ Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT, for assistance.

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