Complaints

This profile includes complaints for NC Financial Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NC Financial Solutions, LLC

  175 W Jackson Blvd STE 1000 Chicago, IL 60604-2863

• 

  NC Financial Solutions, LLC

  175 W. Jackson Blvd Suite 600 Chicago, IL 60604

• 

  NC Financial Solutions, LLC

  200 W Jackson Blvd Ste 1400 Chicago, IL 60606-6929

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I borrowed $2,500 from this company. The company illegally hides there APRs under their statement fees. They violate The Truth In Lending Act since they dont explicitly tell you your interest rate which is illegal. Their interest rates exceed Indiana state usury law thus making this loan illegal and unenforceable. I have paid back well over $1k and my statement balance is currently $2.5k still. This is why they have already lost lawsuits and currently still have other lawsuits against them for their illegal practices. If this matter is not resolved I will be contacting Indianas attorney general to further this matter.

  Business Response

  Date: 04/29/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by **** *******. As we understand it, ********** has an inquiry about his line of credit account.
  

  On October 29, 2024, Mr. ******* opened a $2,500.00 line of credit, offered by ********************************* (*************) and serviced by NetCredit. ************* is a Kentucky-chartered, federally insured bank. Federal law (Section 27 of the ************************* Act and 12 U.S.C. 1831d) permits state-chartered insured depository institutions to charge interest and/or fees at the highest rateallowed by the laws of the state where the institution is located.Since ************* also maintains a presence and banking center in ****, Federal law permits it to export interest rates and/or fees that comply with Ohio law.
  

  When he applied for the line of credit, he was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if he wanted to proceed with the application process; he acknowledged his acceptance by providing his electronic signature on the application dated October 29,2024.  Mr. ******* can access a copy of his Agreement at any time by signing into his online account at ******************************.
  

  We would like to note that the top of the Agreement states,
  

  HIGH COST CREDIT DISCLOSURE. THIS IS AN EXPENSIVE FORM OF CREDIT. IT SHOULD BE USED FOR SHORT-TERM FINANCIAL NEEDS, NOT AS A LONG-TERM FINANCIAL SOLUTION. OTHER CREDIT OPTIONS MAY BE LESS EXPENSIVE.
  

  As described in the Agreement,
  

  Your Account does not have an interest rate like other traditional credit products. Instead, we assess a Cash Advance Fee for each Cash Advance and a Statement Balance Fee at the end of each Billing Cycle in which you have a Cash Advance Balance greater than $25 on your Statement, as described in the Account Opening Disclosures.
  

  This Agreement also outlines, in detail, all the terms of the account. Specifically,section IV of the Agreement defines and describes the two types of fees associated with the line of credit. A Cash Advance Fee is the Finance Charge charged for each Cash Advance at the time a Cash Advance is requested, as disclosed in the Account Opening Disclosure in Section I. The Cash Advance Fee is 10% of the amount of the Cash Advance. A Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance, as displayed on the statement, is greater than $25.00.Section V. of the Agreement also describes how minimum required payments are calculated; the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
  

  The Agreement also includes details regarding the allocation of payments. As described in the How We Apply Your Payments section of the Agreement:
  

  We apply payments to any outstanding Minimum Payment for which a Statement has been issued, in order of their payment due dates, beginning with the earliest due date. Payments are applied to each Minimum Payment in the following order:Statement Balance Fees, if any, and then to the remaining portion of the Minimum Payment. Once all Minimum Payments have been satisfied, payments are applied to any Account Balance that remains unpaid.
  

  A minimum payment is due every billing period that carries a balance.  Whenever a billing period closes, Mr. ******* receives an email notification that his statement has been generated. This statement will detail his scheduled payment obligations, including the due date and minimum payment amount.
  

  Since establishing the line of credit,Mr. ******* has requested ten (10) cash advances and has made timely payments over the course of his line of credit. At this time, his account balance is current.
  

  In reviewing Mr. ******** account statements and payment history, our records confirm that his account has been serviced in alignment with the signed Agreement, and we are unable to honor his resolution request. His payments have been calculated as described above and his account has correctly been assessed the Statement Balance Fees and Cash Advance Fees as described above.
  

  We would like to note that Section V.of the Agreement advises,
  

  You may pay more frequently than specified on any Statement, pay more than the Minimum Payment specified or pay your Account Balance in full at any time without penalty. If you make extra payments or larger payments in any Billing Cycle,you will still be required to pay at least the Minimum Payment each subsequent Billing Cycle, unless you have paid your Account Balance. If you pay only the Minimum Payment, you will generally pay more Statement Balance Fees and it will generally take you longer to pay off your Account Balance than if you make payments in excess of the Minimum Payment. Your Minimum Payment will increase if you take additional Cash Advances.
  

  Based on our review, Mr. ******* emailed the NetCredit customer support team on April 16, ********************************************* his complaint. Therefore, his account was escalated for further review and he was advised that he would receive an update within the next 10 business days.
  

  If Mr. ******* has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  

  
  

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23214906
  
  I am rejecting this response because:
  You cant use a statement balance fee and say that its not an interest rate. What you do is illegal and violates usury laws in *******. That is why you have lawsuits against you, and a multitude of horrible reviews about you on the Better Business Bureau website. Youre saying its legal for me to have paid about $1600 on a $2500 line of credit and my balance still be $2500? Thats not right and thats predatory, what you do is wrong and you know it. I have never missed a payment on anything and you act like im in the wrong and everything youve done is right? Thats laughable. You s**** people over and constantly get away with it. I want the $1600 I have paid to applied to the principle and would settle for $900. I am not accepting your response because you have done nothing and helping this situation all youre trying to do is to continue to take advantage of me and im not doing it since I have been nothing but good business for you guys. I am not making any more payments until I get a better response about a settlement, go take advantage of someone else Im done.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 05/07/2025

  Thank you for forwarding the additional correspondence to our attention.
  

  As mentioned, on October 29, 2024, Mr. ******* opened a $2,500.00 line of credit,offered by ********************************* (*************) and serviced by NetCredit. ************* is a Kentucky-chartered, federally insured bank. Federal law (Section 27 of the ************************* Act and 12 U.S.C. 1831d) permits state-chartered insured depository institutions to charge interest and/or fees at the highest rate allowed by the laws of the state where the institution is located. Since ************* also maintains a presence and banking center in ****, Federal law permits it to export interest rates and/or fees that complywith Ohio law.
  

  When he applied for the line of credit, he was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if he wanted to proceed with the application process; he acknowledged his acceptance by providing his electronic signature on the application dated October 29,2024.  Mr. ******* can access a copy of his Agreement at any time by signing into his online account at ******************************.
  

  As mentioned and described in the Agreement,
  

  Your Account does not have an interest rate like other traditional credit products. Instead, we assess a Cash Advance Fee for each Cash Advance and a Statement Balance Fee at the end of each Billing Cycle in which you have a Cash Advance Balance greater than $25 on your Statement, as described in the Account Opening Disclosures.
  

  Additionally,the Agreement also includes details regarding the allocation of payments. As described in the How We Apply Your Payments section of the Agreement:
  

  We apply payments to any outstanding Minimum Payment for which a Statement has been issued, in order of their payment due dates, beginning with the earliest due date. Payments are applied to each Minimum Payment in the following order: Statement Balance Fees, if any, and then to the remaining portion of the Minimum Payment.Once all Minimum Payments have been satisfied, payments are applied to any Account Balance that remains unpaid.
  

  Since establishing the line of credit,Mr. ******* has requested ten (10) cash advances and has made timely payments over the course of his line of credit. At this time, his account balance is current.
  

  Again, reviewing Mr. ******** account statements and payment history, our records confirm that his account has been serviced in alignment with the signed Agreement, and we are unable to honor his resolution request. His payments have been calculated as described above and his account has correctly been assessed the Statement Balance Fees and Cash Advance Fees as described above.
  

  Based on our review, Mr. ******* emailed the NetCredit customer support team on April 16, ********************************************* his complaint and he was advised of the aforementioned information.
  

  If Mr. ******* has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  

  
  

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why NETCREDIT/REPUBLIC BAN is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: *********** Amount Disputed: $3209

  Business Response

  Date: 04/29/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ***** *****.  As we understand it, Ms. ****** asserts that she is the victim of identity theft and requests that we remove all record of the account from her ********************** report. 
  

  On May 9, 2023, someone identifying themselves as ***** ****** applied for a NetCredit loan product,issued by ************* & ************* (*************), and serviced by NetCredit.  During the application process,Ms. ******* personal information was provided, including date of birth and social security number.
  

  Subsequently, a $3,900.00 NetCredit line of credit was approved, and the Republic Credit Agreement and Terms and Conditions (Agreement) were acknowledged and accepted by electronic signature on the application dated May 9, 2023. In the Agreement, minimum payment requirements were provided as being due every billing period that carries a balance. Additionally, the loan agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in credit reporting.
  

  Since establishing the line of credit, three (3) cash advances have been requested. NetCredit has received several payments toward the account balance. However, NetCredit did not receive all of the required minimum payments under the agreement and the account balance is past due. As part of the loan process, account activity will be sent to the consumer reporting agencies.
  

  On August 16, 2023, Ms. ****** was sent a Notice of Right to Cure Default informing her of her right to cure the default by paying $1,399.18 before September 18, 2023 or her entire outstanding balance would become immediately due (accelerated).
  

  On September 18, 2023, Ms. ******* entire outstanding balance was accelerated due to non-payment of past-due amounts, and the entire outstanding balance for the line of credit, totaling $5,349.17,became due, which includes all amounts owed on her line of credit.
  

  On October 16, 2023, someone identifying themselves a Ms. ****** called the NetCredit customer support team and scheduled a payment plan for the full outstanding balance.  Please note, we have received payments as agreed upon on the payment arrangement.
  

  Our records do not indicate that ********* has contacted our customer support team directly to assert that she did not apply for the loan. In accordance with our policy, Ms. ****** must file a police report and provide a full copy to NetCredit to begin an internal investigation via email or fax to:
  

  NetCredit ****************
  Fax: ************
  Email: *********************************************************************
  
  Upon receipt of the police report, our fraud department will begin reviewing her identity theft claim.
  

  Additionally, if Ms. ****** believes that she is a victim of identity theft, we strongly encourage she file an identity theft report online with the ************************ (***) at ******************************. The *** can provide suggestions on how to protect her personal identification information going forward and how to alert other agencies, such as credit bureaus, that her identity information may be compromised.
  

  Lastly, our records do not indicate that Ms. ****** contacted the NetCredit customer support team requesting a validation of the debt. However, we have honored her request and provided a copy of the loan agreement and payment history via **************************** (****).
  

  Please note that NetCredit cannot modify accurate credit reporting under the Fair Credit Reporting Act (FCRA). If Ms. ****** is able to adequately substantiate the claim of fraud, NetCredit will update the credit reporting to ensure accuracy and compliance with all legal requirements. 
  

  If Ms. ****** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:04/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with NetCredit / *************, they did not provide me with the original contact as requested.

  Business Response

  Date: 04/14/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  After carefully reviewing this complaint, based on the information provided, NetCredit is unable to locate a profile that matches the complainants information. In order to assist ********** further, we ask her to please contact us to provide an account number and/or personal identifiable information to verify if there has been an application submitted on Ms. ******** behalf. Our customer service department phone number is ************.  Please note our hours of operation are Monday Friday 8 a.m. 8 p.m. CT and Saturday Sunday 9 a.m. 5:30 p.m. CT.
  

  
  

• Initial Complaint

  Date:04/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 25, 2023, I received an email from NetCredit congratulating me on my approval for a personal line of credit and confirming that $2,565.00 would be deposited into my bank account the following day. The funds were deposited on May 26, 2023.After the loan was funded, I received two separate denial notices from NetCredit on May 31 and June 1, each stating that my application had been declined due to insufficient income and a low credit score. These conflicting communications were extremely confusing, and I was never given clear documentation outlining my repayment terms.I attempted to make biweekly payments of $216.25 for two months but was unable to sustain them due to financial hardship. The account was charged off and is now being reported to Experian and ********** with multiple ***** day late payments and a $0 balance. It no longer appears to be owned by NetCredit, yet the tradeline remains active and is damaging my credit.I have already submitted a complaint with the Consumer Financial ***************** (CFPB) and am now seeking assistance from the BBB.I am requesting one of the following resolutions:Full deletion of this account from all ********************** reports if NetCredit cannot verify the debt and clarify the reporting inconsistencies.Partial compensation or resolution (such as refund of payments or interest/fees waived) due to the confusing loan approval and denial process, the lack of documentation, and the credit damage that resulted.

  Business Response

  Date: 04/19/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ******** ****. As we understand it, ******** has an inquiry about Jennifers Line of Credit account.
  

  On May 25, 2023, ******** visited our website, ******************************, and proceeded to check eligibility for a NetCredit loan product.  After providing some general information via the website, ******** received an offer to apply for a NetCredit open-ended line of credit with ********************************* *** ******** to be serviced by NetCredit ******************.
  

  Jennifer's application was approved and subsequently, on May 25, 2023, ******** **** entered into a Line of Credit Agreement with ********************************************* whereby ******** provided ******** a $2,850.00 Line of Credit (***), to be serviced by NetCredit ******************.
  

  Please note that prior to submitting the aforementioned application, between May *******, and May 24, 2023, ******** submitted two (2) applications with NetCredits bank partner,********************************* ************, to be serviced by NetCredit ******************. Both of these applications were submitted through our marketing partner, Nerd Wallet.
  

  After careful consideration, on May 31, 2023 and June 1, 2023, respectively, it was determined that ******** did not meet the underwriting requirements for a NetCredit loan and notices of adverse action (****) were sent as required by law, informing of the principal reason(s) the loan applications from May 23, and 24, respectively, were not approved. Keep in mind that ******** had already submitted a new application which was approved on May 25, 2023., as described above.
  

  When ******** applied for the **** terms were presented and were required to be reviewed prior to accepting the *** offered by ********. ******** voluntarily accepted the *** through an electronic signature. The Agreement also detailed a minimum payment is due every billing period that carries a balance. Whenever a billing period closes, ******** receives an email notification that the statement has been generated. This statement will detail Jennifers scheduled payment obligations, including the due date and minimum payment amount.
  

  These terms included a provision regarding credit reporting, which authorized ******** and NetCredit, as servicer of ********, to report information about the *** to credit bureaus. Late payments, missed payments, or other defaults on your Account may be reflected in your credit report.  
  

  We would also note that the top of the Agreement that was presented and agreed to by ******** states, HIGH COST CREDIT DISCLOSURE. THIS IS AN EXPENSIVE FORM OF CREDIT. IT SHOULD BE USED FOR SHORT-TERM FINANCIAL NEEDS, NOT AS A LONG-TERM FINANCIAL SOLUTION. OTHER CREDIT OPTIONS MAY BE LESS EXPENSIVE. ******** can access a copy of the Agreement at any time by signing into Jennifers online account at ******************************.
  

  This Agreement outlines, in detail, all the terms of the account. Specifically,Section IV of the Agreement defines and describes the two types of fees associated with the ***.
  1.) A Cash Advance Fee is assessed for each Cash Advance at the time a customer requests a Cash Advance on their ********************** Account.
  2.) A Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance,as displayed on the statement, is greater than $25.00. Contrary to Jennifers assertion, the statement balance fee is not a fee for generating the billing statement that is generated when the billing period closes.
  

  Section V of the Agreement also describes how minimum required payments are calculated; the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
  

  Customers are not charged a traditional periodic interest rate. Instead, customers are charged fees (Statement Balance Fees) for each Billing Cycle in which they carry an Ending Account Balance greater than $25.00, as mentioned above. In addition, a minimum payment is due every billing period that carries a balance.
  

  Since establishing the **** ******** has requested one (1) cash advance. ******** failed to make the required payments thereafter; accordingly, the account balance became past due. As such, our collection efforts have been initiated. As indicated in the *** Agreement, we reported this account activity to the consumer reporting agencies.
  

  On September 27, 2023, NetCredit sent ******** a notice informing ******** of the default and that ******** had the right to cure the past due balance before October 30, 2023, or the balance would become immediately due (accelerated). ******** failed to cure the default, and the Loan was accelerated, making the entire outstanding balance, plus all accrued and unpaid interest owed under the agreement, immediately due and payable.
  

  Due to continued non-payment of the past due amounts, on October 25, 2024, the *** was sold to a third-party debt buyer, ************** (Plaza). NetCredit notified ******** of the sale via email. NetCredit is no longer servicing the *** since it is not currently owned by ********. In addition, NetCredit has not attempted to collect on Jennifers debt since the *** was sold to Plaza. Therefore, any future inquiries regarding this debt should be directed to Plaza. Their contact number is ************. 
  

  NetCredit has not reported Jennifers account to the ********************** reporting agencies since it was sold to Plaza. Our review of the loan performance information sent to the consumer reporting agencies indicates that NetCredit reported accurate information concerning the repayment history of this *** and status of Jennifers account during the period that the account was owned by *********  Because this reporting is accurate, we are unable to fulfill any request to alter or delete it.
  

  Although we stopped reporting to Jennifers account, it does not negate payment history that occurred prior to the account balance being sold to Plaza. 
  

  Further in our review, Jennifers account has been managed in alignment with the above referenced Agreement. Therefore, we are unable to honor Jennifers resolution request for a refund and/or compensation.
  

  For any credit reporting disputes after the account was sold to Plaza, ******** will need to contact Plaza directly.
  

  If ******** has any additional questions regarding this matter, we ask that ******** please contact Plaza directly at ************ for assistance as Plaza is the current owner of the ***. 
  
  
  

  
  

  Customer Answer

  Date: 04/26/2025

   
  Complaint: 23194854
  
  I am rejecting this response because:
  
  NetCredit/******** failed to address core issues regarding unauthorized application activity, inaccurate reporting after debt sale, failure to provide proper debt validation upon dispute, and excessive fees charged under ****, TILA, FDCPA, and UDAAP.
  I am submitting a formal rebuttal that outlines these violations and demonstrates the harm caused to my creditworthiness.
  I respectfully request full deletion of the NetCredit/TAB Bank tradeline from Experian and ********** and closure of this account without further collection activity.
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 04/30/2025

  Thank you for forwarding the additional correspondence to our attention.
  

  As mentioned, on May 25, 2023, ******** **** entered into a Line of Credit Agreement with ********************************* ************ whereby ******** provided ***** a $2,850.00 Line of Credit (***), to be serviced by NetCredit ******************.
  
  Section 27(a) of the ************************* Act, 12 USC 1831d(a), governs the interest and fees that ******** may charge on its loans. It provides that, "notwithstanding any State constitution or statute which is hereby preempted for the purposes of this section," a state bank may "take, receive, reserve, and charge on any loan interest at the rate allowed by the laws of the State where the bank is located ." ******** is located in ****, and Utah law expressly permits any finance charge set forth in the contract between the lender and the consumer.Utah Code 70C-2-101 states "Except where restricted or otherwise covered by provisions of this title, the parties to a consumer credit agreement may contract for payment by the debtor of any finance charge and other charges and fees." The interest and fees charged are appropriate under Federal and applicable State law. 
  
  The Agreement also detailed a minimum payment is due every billing period that carries a balance. Whenever a billing period closes, ******** receives an email notification that the statement has been generated. This statement will detail Jennifers scheduled payment obligations, including the due date and minimum payment amount.
  
  As mentioned, since establishing the **** ******** has requested one (1) cash advance. ******** failed to make the required payments thereafter; accordingly, the account balance became past due. As such, our collection efforts have been initiated. As indicated in the *** Agreement, we reported this account activity to the consumer reporting agencies.
  

  Due to continued non-payment of the past due amounts, on October 25, 2024, the *** was sold to a third-party debt buyer, ************** (Plaza). NetCredit notified ******** of the sale via email. NetCredit is no longer servicing the *** since it is not currently owned by ********. In addition, NetCredit has not attempted to collect on Jennifers debt since the *** was sold to Plaza.Therefore, any future inquiries regarding this debt should be directed to Plaza. Their contact number is ************. 
  

  As mentioned,NetCredit has not reported Jennifers account to the ********************** reporting agencies since it was sold to Plaza. Although we stopped reporting to Jennifers account, it does not negate payment history that occurred prior to the account balance being sold to Plaza. For any credit reporting disputes after the account was sold to Plaza, ******** will need to contact Plaza directly.
  

  As mentioned, the loan performance information sent to the consumer reporting agencies indicates that NetCredit reported accurate information concerning the repayment history of this *** and status of Jennifers account during the period that the account was owned by ********* 
  

  As mentioned, because this reporting is accurate, we are unable to fulfill any request to alter or delete it.
  

  Please note, upon receipt of ********** BBB complaint,******** requested a validation of the debt. Contrary to Jennifers assertion, we have properly validated the debt, by providing a copy of the *** Agreement and the payment history to ******** via ***************************** (****) service to *****************************************************************
  

  Lastly, prior to Jennifers May 25th application, which was approved as noted above, ******** submitted two (2) applications with ********* to be serviced by NetCredit ******************. Both of these applications were submitted through our marketing partner,***********. As mentioned, these applications did not meet the underwriting requirements for a NetCredit loan and notices of adverse action (NOAA) were sent as required by law, informing of the principal reason(s) the loan applications were not approved.
  
  If ******** is asserting that ******** did not submit those applications, and instead is the victim of identity theft, we ask ******** to file a police report and provide a full copy to NetCredit via email or fax to:
  
  NetCredit ****************
  Fax:************
  Email: *********************************************************************
  
  Upon receipt of the police report, our fraud department will begin review of this identity theft claim.
  

  However, if ******** has any additional questions regarding the account, we ask that ******** please contact Plaza directly at ************ for assistance as Plaza is the current owner of the ***. 

  
  

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against NetCredit regarding account #****************************** sold this account to **************, which has since been resolved. Despite this, NetCredit continues to report the account as open with a $0 balance on my TransUnion credit report. This is inaccurate and misleading. Per the Fair Credit Reporting Act (FCRA), all information furnished to consumer reporting agencies must be accurate and complete. Reporting a $0 balance account that was sold to a third party and is no longer active as open creates confusion and implies I still have a relationship with NetCredit, which I do not.I have contacted NetCredit directly and was told that they do not offer goodwill deletions. However, this is not a goodwill requestit is a request for correction of inaccurate reporting. I even offered to provide screenshots of the tradeline and documentation proving the account was sold and resolved, but my concerns were dismissed.I am requesting that NetCredit delete the tradeline entirely as it no longer reflects an accurate or active obligation.If unresolved, I will escalate my complaint to the ***** FTC, and my state *************************

  Business Response

  Date: 04/25/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ******* ******, which based upon the information provided, we believe is one and the same with the applicant ******* **********.  As we understand it, ******* has an inquiry about *******s Line of Credit account.
  

  As an initial matter, we have addressed *******s exact same concerns in a previous Consumer Financial ***************** (****) complaint.
  

  As mentioned, on March 6, 2024, ******* ********** entered into a Line of Credit Agreement with ********************************* ************ whereby ******** provided ******* a $1,500.00 Line of Credit (***), to be serviced by NetCredit ******************.
  

  When ******* applied for the ***,terms were presented and were required to be reviewed prior to accepting the *** offered by ********. ******* voluntarily accepted the *** through an electronic signature. The Agreement also detailed a minimum payment is due every billing period that carries a balance. Whenever a billing period closes, ******* receives an email notification that the statement has been generated. This statement will detail *******s scheduled payment obligations, including the due date and minimum payment amount.
  

  These terms included a provision regarding credit reporting, which authorized ******** and NetCredit, as servicer of ********, to report information about the *** to credit bureaus.Late payments, missed payments, or other defaults on your Account may be reflected in your credit report.  
  

  As mentioned, since establishing the ***, ******* has requested one (1) cash advance. However, ******* failed to make any payments, consequently, the account balance became past due. As such, our collection efforts have been initiated. As indicated in the *** Agreement, we reported this account activity to the consumer reporting agencies.
  

  On May 28, 2024, NetCredit sent ******* a notice informing ******* of the default and that ******* had the right to cure the past due balance, and all required Minimum Payments on *******s due dates as shown on the Statements since the date of the notice.  The notice explained these payments needed to be received before June 28, 2024, or the balance would become immediately due (accelerated). 
  

  As mentioned, due to continued non-payment of the past due amounts, on September 23, 2024, the *** was sold to a third-party debt buyer, ************** (Plaza). NetCredit notified ******* of the sale via email. NetCredit is no longer servicing the *** since it is not currently owned by ********. In addition, NetCredit has not attempted to collect on *******s debt since the *** was sold to Plaza.Therefore, any future inquiries regarding this debt should be directed to Plaza.Their contact number is ************. 
  

  Contrary to *******s assertion, NetCredit has not reported to *******s account since it was sold to Plaza. Our review of the loan performance information sent to the consumer reporting agencies indicates that NetCredit reported accurate information concerning the repayment history of this *** and status of *******s account during the period that the account was owned by *********  Because this reporting is accurate, we are unable to fulfill any request to alter or delete it.
  

  Although we stopped reporting to *******s account, it does not negate the payment history that occurred prior to the account balance being sold to Plaza. 
  

  Based on our review, ******* contacted the NetCredit customer support team to advise that ******* paid the account balance with Plaza and requested a goodwill removal to delete the ******** / NetCredit tradeline on *******s credit file. As such, ******* was advised that we could not honor the request. Please note, although ******* asserts that ******* has paid off the account balance with Plaza, ******* did not pay the account balance as agreed when it was owned by ******** / NetCredit,and the historical tradeline and associated repayment history has been reported accurately, as mentioned above.
  

  For any credit reporting disputes after the account was sold to Plaza, ******* will need to contact Plaza directly.
  

  If ******* has any additional questions regarding this matter, we ask that ******* please contact Plaza directly at ************ for assistance as Plaza is the current owner of the ***. 

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/11/2025 I went through the process to apply for a loan based off of a letter I received with an offer code 507D04F2. I was told I was qualified for an installment loan of $5650.00. I read through the documents before accepting the terms and submitting. Once submitted it stated I needed to do income verification. The company would ONLY verify my income by me logging into my bank account for the specific account I requested the loan to go into. The problem with this is my direct deposit is split between 4 accounts. The company would NOT allow me to verify the other 3 accounts where my income is dispersed to. I called and spoke with an associate **** who stated this was their process and there was no other way I could provide income verification with the other 3 accounts and I could not provide pay stubs or anything that that this was their process. I am filing a complaint because I dont believe this to be an ethical business practice. I dont understand how it is allowed to only view my one account and base my income off that when my direct deposit was split up. I did not see this disclosed as being their way to verify income until AFTER I applied for the loan, and instead of allowing me to verify my other accounts and/or my paystubs- they just declined the loan. This business needs to change their practice as this has impacted my credit because I would have either selected my other account for funding OR not applied whatsoever if I knew this before submitting the application. Their reason for declining was unable to verify income when they refused to let me provide my other accounts to verify the income. I feel like my credit report should be adjusted to take this off if they are not allowing me to prove ALL my income. It is not uncommon to split up a direct deposit between more than 1 account and I do not believe this to be a fair business practice. I understand this could have been declined anyways, but they did not even allow me to verify all my income.

  Business Response

  Date: 04/18/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ********* *********. As we understand it, Ms. ********** concerns are regarding her recent experience applying for a NetCredit loan product.
  

  On April 11, 2025, Ms. ********* visited our website, ******************************, and proceeded to check her eligibility for a NetCredit loan product.  After providing some general information via the website, Ms. ********* received an offer to apply for a NetCredit Installment loan with NetCredits bank partner, ********************************* (*************), which is serviced by NetCredit. We would like to clarify that the offer to apply for a loan is not a guarantee that she will be approved for the loan and the offer is contingent on additionally verifications.
  

  Ms. ********* opted to move forward with the process and applied for the Installment loan. As part of the application process, consumers must authorize NetCredit and/or Republic to obtain credit reports from consumer reporting agencies.  When she signed the contract and pursued the loan, a hard inquiry was made on her credit report.  For more information on the use of information provided by credit bureaus in conjunction with a loan application, please visit ******************************************.
  

  Based on the information ************ provided on her application, later that same day we requested additional information from her in order to make a final decision on her application specifically income verification.
  

  As such, a copy of ******************* statement was needed for verification purposes.  In an effort to streamline the process, NetCredit allows customers to submit their bank statement electronically via Decision Logic.  When we need to verify a potential customer's income for our underwriting process, the electronic bank statement is the safest and quickest method to verify banking information and will help protect consumers from fraudulent activity.
  

  After careful consideration, it was determined that Ms. ********* did not meet the underwriting requirements for a NetCredit loan and a notice of adverse action (NOAA) was sent as required by law, informing her of the principal reason(s)her loan application was not approved.
  

  Please note, we provide a thorough verification process in order to ensure responsible lending. During our underwriting process, we use a variety of tools and techniques to verify identity,employment, banking information, and overall financial health. As such, we require certain verifications to determine a decision. 
  

  The review of Ms. ********** application confirms that her application was reviewed with our proprietary underwriting model/standards and that she received the correct adverse action reason(s).
  

  Based on our review, ************ contacted our customer support team to inquire about the decision and express the concerns mentioned in her complaint. Therefore, her account was escalated for further review in which Ms. ********* will receive further correspondence.
  

  If ************ has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23191421
  
  I am rejecting this response because: the business is failing to address my original complaint of the business NOT allowing me to provide full income verification with my other bank accounts. They would only allow verification of 1 specific account which I was not allowed to choose. I called before my application was even declined to try and provide this information and they refused to review any other income verification (other bank statements, pay stubs). Then chose to decline my application based off not being able to verify income (which I provided that documented response on my original complaint). I understand that no application is guaranteed approved. My complaint is the business practice of not letting me provide verification of all income, which is giving me an unfair chance of trying to get approved for a loan. This is a company that advertises loans for people with bad credit and they send letters to go and apply, but then they are not allowing people to provide that income verification if they have more than one bank account. That is my complaint.  When I called, the associate escalated my complaint and stated somebody would call me within five business days and nobody ever called me and it has been five business days at this point. Again, the reason I am escalating this complaint with the BBB is because I think that NetCredit needs to change their practices of how they verify income to make it consistent and fair because only letting me verify one account (which was not even my primary bank account) to prove my income is not giving the company my full income with the fact that my direct deposit is split between a couple different accounts and they didnt allow me to provide any other source of income. They did not allow me to provide bank statements for my other financial institutions, they did not allow me to provide any type of stubs or anything else but logging into 1 specific bank account. 
  
  Sincerely,
  
  ********* *********

  Business Response

  Date: 04/25/2025

  Thank you for forwarding the additional correspondence to our attention.
  

  As mentioned, on April 11, 2025, Ms. ********* visited our website, ******************************, and proceeded to check her eligibility for a NetCredit loan product.  After providing some general information via the website, Ms. ********* received an offer to apply for a NetCredit Installment loan with NetCredits bank partner, ************* & ************* (*************), which is serviced by NetCredit.
  

  Please note, during the application process, verification of income is required, and it is noted that the bank information is used for that purpose. While we understand Ms. ********** displeasure with our policy that allows only one bank account to be provided for income verification, that is our current policy/process.
  

  Ultimately, Ms. ********* chose to provide the bank account details for income verification to complete the application in order for us to make a final decision on her application.  After careful consideration, Ms. ********* did not meet the underwriting requirements for a NetCredit loan and a notice of adverse action (****) was sent as required by law, informing her of the principal reason(s) her loan application was not approved.
  

  Ms. ********* contacted our customer support team to inquire about the decision and express the concerns mentioned in her complaint. Therefore, her account was escalated for further review a confirmation email was sent and, contrary to her assertion, she was advised she would be contacted within the next ten business days. 
  

  If ************ has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23191421
  
  I am rejecting this response because: I would like you to please provide proof of where in the application process does it specifically state that you will only allow 1 account for verification of income and that account must be the same account the loan is funded to, and you will not allow income verification provided other ways ? I did not see that info until AFTER I clicked submit on the application and then it asked for verification which automatically pulled up my online banking to log in, did not let me choose another bank to use or other options of proof. It only allowed verification of the account I asked the loan to be credited to. If you can provide proof of where in that online process it went over all that info BEFORE hitting the submit application button, I will be satisfied with response. 
  
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Dispute of Account Number ********* Fraudulent Activity Dear *********** am writing to dispute the account listed under the reference number above on my credit report. This account was opened without my authorization, and I have no recollection of applying for or agreeing to any terms with REPUBLIC/**. As a result, I believe it constitutes fraudulent *********** accordance with 15 USC 1692g (Validation of Debts), I am requesting that you provide verification of this debt or a copy of the judgment within 30 days of this notice. To date, I have not received any signed documentation or contract that proves I consented to this account. Without a valid, signed agreement, there is no legal basis for this account to be associated with my name.Since I believe this account was fraudulently established, I request its immediate removal from my credit report and ask that all collection activities related to this account cease. If you are unable to provide the necessary documentation within the 30-day period, you are required by law to remove the account from my ********************** file and stop any further collection attempts.Please confirm receipt of this letter, and inform me of the next steps to resolve this issue.

  Business Response

  Date: 04/17/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ******* *****.  As we understand it, Ms. ***** asserts that she is the victim of identity theft and requests that we remove all record of the account from her ********************** report. 
  

  On July 27, 2023, someone identifying themselves as ******* ***** applied for a NetCredit loan product,issued by ********************************* (*************), and serviced by NetCredit.  During the application process, Ms. ****** personal information was provided, including date of birth and social security number.
  

  Subsequently, a $1,200.00 NetCredit line of credit was approved, and the Republic Credit Agreement and Terms and Conditions (Agreement) were acknowledged and accepted by electronic signature on the application dated July 27, 2023. In the Agreement, minimum payment requirements were provided as being due every billing period that carries a balance. Additionally, the loan agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in credit reporting.
  

  Since establishing the line of credit, eight (8) cash advances have been requested. NetCredit has received several payments toward the account balance. However, NetCredit did not receive all of the required minimum payments under the agreement and the account balance is past due. As part of the loan process, account activity will be sent to the consumer reporting agencies.
  

  On August 25, 2024, Ms. ***** was sent a Notice of Right to Cure Default informing her of her right to cure the default by paying $412.69 before September 25, 2024 or her entire outstanding balance would become immediately due (accelerated).
  

  On September 25, 2024, Ms. ****** entire outstanding balance was accelerated due to non-payment of past-due amounts, and the entire outstanding balance for the line of credit, totaling $1,622.19,became due, which includes all amounts owed on her line of credit.
  

  On January 23, 2025, Ms. ****** outstanding balance was sold to a third-party debt buyer, ************** (Plaza), due to continued non-payment of the past due amounts and notification was sent to her via email. As a result, NetCredit is no longer servicing Ms. ****** line of credit account, and it is not currently owned by *************.
  

  Our records do not indicate that ******** has contacted our customer support team directly to assert that she did not apply for the loan. In accordance with our policy, Ms. ***** must file a police report and provide a full copy to NetCredit to begin an internal investigation via email or fax to:
  

  NetCredit ****************
  Fax: ************
  Email: *********************************************************************
  
  Upon receipt of the police report, our fraud department will begin reviewing her identity theft claim.
  

  Additionally, if Ms. ***** believes that she is a victim of identity theft, we strongly encourage she file an identity theft report online with the ************************ (FTC) at ******************************. The *** can provide suggestions on how to protect her personal identification information going forward and how to alert other agencies, such as credit bureaus, that her identity information may be compromised.
  

  Please note that NetCredit cannot modify accurate credit reporting under the Fair Credit Reporting Act (FCRA). If Ms. ***** is able to adequately substantiate the claim of fraud, NetCredit will update the credit reporting to ensure accuracy and compliance with all legal requirements. 
  

  If Ms. ***** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:04/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with Net Credit. I do not have a contract with Net Credit, did not provide me with contract as requested.

  Business Response

  Date: 04/24/2025

  Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  On August 17, 2019, someone identifying themselves as ****** ******** applied for an installment loan with NetCredit. During the application process, Mr.Moneyhams personal information was provided, including date of birth and social security number. As part of the application process, consumers must authorize NetCredit to obtain credit reports from consumer reporting agencies. 
  
  On August 21, 2019, a $2,250.00 installment loan was approved and the Credit Agreement and Terms and Conditions (Agreement) were acknowledged and accepted by electronic signature on the application dated August 21, 2019. This Agreement also outlines, in detail, all the terms of the account, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule. Additionally, the loan agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in credit reporting.
  
  Although payments have been received, Mr. ******** has failed to make all of the required payments under the Agreement. As such, our collection efforts have been initiated. As part of the loan process, account activity is sent to the consumer reporting agencies.
  
  Based on our review, NetCredit sent Mr. ******** a notice informing him of the default and that he had the right to cure the past due balance, or the balance would become immediately due (accelerated).  Mr. ******** failed to cure the default, and the Loan was accelerated, making the entire outstanding balance, plus all accrued and unpaid interest owed under the agreement,immediately due and payable.
  
  Our records do not indicate that Mr. ******** has contacted our customer support team directly to assert that he did not apply for the loan. In accordance with our policy, *********** must file a police report and provide a full copy to NetCredit to begin an internal investigation via email or fax to:
  
  NetCredit ****************
  Fax: ************
  Email: *********************************************************************
  
  Upon receipt of the police report, our fraud department will begin review of his identity theft claim.
  
  Further in our review, our records do not indicate that Mr. ******** requested a copy of the loan agreement. We have sent a validation of the debt via email and ***************************** (****) service.
  

  Please note that NetCredit cannot modify accurate credit reporting under the Fair Credit Reporting Act (FCRA). If Mr. ******** is able to adequately substantiate the claim of fraud, NetCredit will update the credit reporting to ensure accuracy and compliance with all legal requirements. 
  

  If Mr. ******** has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday,8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got the loan and right off top it said cash advance $200 I didn't request this when I talked to the woman she said she will fix it,when I looked at bank info it appears they put the hole dollar amount of loan in my account I don't owe the first amount they gave me and I didn't take out cash advance again I hope they straighten the problem before it's a problem

  Customer Answer

  Date: 04/05/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested a loan. Was told everything looked good and funding would be by April 2. Needed to verify employment. Employer uses Verifent. I provided employer code and all contact information to NetCredit. After collecting all my information and access to my bank account after 3 days comes back with denied loan due to cannot verify employment. Unacceptable due to Verifent is used by many large companies and they are going to be available to verify employment. I truly believe that this company collects information and accesses bank accounts for possible sale on the black market. The company strung me along for days, made a hard ding to my credit and lied that they could not verify employment. All they have done is stolen my information without any intention of delivering a loan even with incredibly high interest rates...the company appears to scam applicants with no intention of delivering a loan. Their business practice has caused an impact and loss of another company that committed to a loan with me but I declined because I was told everything looked good with NetCredit and funding would be by April 2nd.

  Business Response

  Date: 04/19/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On March 29, 2025, Ms. ******* submitted an application with NetCredit. As part of the application process,consumers must authorize NetCredit and/or Republic to obtain credit reports from consumer reporting agencies.  When she signed the contract and pursued the loan, a hard inquiry was made on her credit report.  For more information on the use of information provided by credit bureaus in conjunction with a loan application, please visit ******************************************.
  

  Based on the information ********** provided on her application, we requested additional information from her in order to make a final decision on her application specifically income and employment verification.
  

  As such, a copy of ***************** statement and employer's information (name, address, etc.) was needed for verification purposes.  In an effort to streamline the process, NetCredit allows customers to submit their bank statement electronically via Decision Logic.  Ms. ******* provided the electronic bank statement on March 30,2025.
  

  On March 31, 2025, Ms. ******* submitted a copy of her pay stub. Please note, ********** initially did not provide this information on her application.
  We attempted to contact the telephone number we were able to locate, however, Ms. ******* employment was not able to be confirmed.
  

  After careful consideration, it was determined that Ms. ******* did not meet the underwriting requirements for a NetCredit loan and a notice of adverse action (NOAA) was sent as required by law, informing her of the principal reason(s)her loan application was not approved.
  

  Please note, we provide a thorough verification process in order to ensure responsible lending. During our underwriting process, we use a variety of tools and techniques to verify identity, employment, banking information, and overall financial health. As such, we require certain verifications to determine a decision. 
  

  The review of Ms. ******** application confirms that her application was reviewed with our proprietary underwriting model/standards and that she received the correct adverse action reason(s).
  

  Based on our review, Ms. ******* contacted our customer support team to inquire about the decision and express the concerns mentioned in her complaint. Therefore, her account was escalated for further review and she was provided with additional correspondence.
  

  If ********** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

  
  

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23153899
  
  I am rejecting this response because:

  Yes I provided information after the company kept delaying. Yet they required user ID and Password to my personal bank account. And I also provided for a 3rd party company that verifies employment for the ******************. This is also common with many large companies. There is no way with the information provided that they would not have had verification given. 

  There started to be so many red flags I was getting very uncomfortable with company and the possibility of customer data selling to black market or some type of fraud. The company required so much information up front, yet say they could not verify employment. What was said would be a quick turnaround ended up dragging on for many days with me providing everything asked for. In the end I was lied to about the reason and that they could not verify. That resulted in even more concern on what they are doing with people's information. It's seems highly probable after dealing with this company and their practices, I'm not certain loans are really their top priority.

  In closing my initial complaint was not answered any differently than what I was already told. Its the principle that employment  and pay verification could have easily been received. Integrity obviously does not appear to be practiced within this company.

  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/22/2025

  Thank you for forwarding the additional correspondence to our attention.
  

  As mentioned, on March 29, 2025, Ms. ******* submitted an application with NetCredit. Based on the information Ms. ******* provided on her application, we requested additional information from her in order to make a final decision on her application specifically income and ********** verification.
  

  As mentioned, a copy of ***************** statement and employer's information (name, address, etc.) was needed for verification purposes.  In an effort to streamline the process, NetCredit allows customers to submit their bank statement electronically via Decision Logic.  Ms. ******* provided the electronic bank statement on March 30, 2025.
  

  Please note, when we need to verify a potential customer's income for our underwriting process, the electronic bank statement is the safest and quickest method to verify banking information and will help protect consumers from fraudulent activity. Please note that, while the customer enters their login credentials to access their checking account via Decision Logic, this information is not received or retained by NetCredit.
  

  As mentioned, we attempted to contact the telephone number we were able to locate, however, ********** ********** was not able to be confirmed via telephone as required.
  

  After careful consideration, it was determined that Ms. ******* did not meet the underwriting requirements for a NetCredit loan and a notice of adverse action (NOAA) was sent as required by law, informing her of the principal reason(s)her loan application was not approved.
  

  As mentioned, the review of *********** application confirms that her application was reviewed with our proprietary underwriting model/standards and that she received the correct adverse action reason(s).
  

  We can assure Ms. ******* that NetCredit takes seriously the responsibility to protect consumer information.  In addition, we value the privacy of all our applicants and customers, and maintain physical,electronic, and procedural safeguards that comply with federal regulations to guard consumer information.
  

  ********** may refer to NetCredit's Privacy Policy for more details regarding the collection and use of customer data by following the link below:
  **********************************************************
  

  If ********** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.