Complaints

This profile includes complaints for NC Financial Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NC Financial Solutions, LLC

  175 W Jackson Blvd STE 1000 Chicago, IL 60604-2863

• 

  NC Financial Solutions, LLC

  200 W Jackson Blvd Ste 1400 Chicago, IL 60606-6929

• 

  NC Financial Solutions, LLC

  175 W. Jackson Blvd Suite 600 Chicago, IL 60604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was eligible for a loan with Net Credit and applied successfully. I was then denied for unable to verify income when they received pay stubs, and access to my bank to verify direct deposits. They told me a loan was taken out in my name in 2018 with a different social security number and unless I get a police report they cannot help me. I went to the local police twice and was turned away. They told me I could not file a police report and report to FTC. Net Credit refuses to give me any information on a loan they admitted to given someone. My data has been breached several times (2017, 2018) and I explained that to them. How do I have to submit Drivers license, social security card to prove my identity and still get denied yet in 2018 someone with my name and wrong social was able to get a loan from you all fraudently with no verification checks. I need information on the fraud in 2018 or be able to process my loan as my identity and income is VERFIABLE. It is not good business to speak an untruth saying my income cannot be verified when it is proven to be verified.

  Business Response

  Date: 10/14/2022

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  After a careful review, our records reflect on January 4, 2018, ************ was funded a $1,500.00 installment loan with NetCredit after we received a loan application in her name.
  
  NetCredit has only received $362.16 toward the account balance,therefore the account balance became delinquent.
  

  On September 29, 2022, ************ contacted our customer service department to report that she was the victim of identity theft. As such, in accordance to our internal policy, we ask that she please submit a copy of a police report to launch our internal investigation of this claim to:
  

  NetCredit ****************
  Phone: ************
  Fax: ************
  Email: *******************************************
  
  At this time, we have not received the required documentation.
  
  We apologize if ************ did not receive information regarding the loan. As such, a copy of the loan agreement, payment history, and application are attached to our response.
  

  Additionally, since ************ believes that she is a victim of identity theft, we strongly encourage she file an identity theft report online with the ************************ (FTC) at https://www.identitytheft.gov/.The FTC can provide suggestions on how to protect her personal identification information going forward and how to alert other agencies, such as credit bureaus, that her identity information may be compromised.
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  Customer Answer

  Date: 10/14/2022

   
  Complaint: 18167804
  
  I am rejecting this response because:  I applied for a loan with the company in 2022 and was told a loan was taken out in my name in 2018 with a different social security number. How was my social security number and identity not verified?  My information was a part of a security breach with Equifax in 2017. I have previously filed with the *** since 2017.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/21/2022

  Thank you for forwarding the customers correspondence to our attention.
  

  Please be advised, ************ is requesting proprietary information related to the underwriting process. That information cannot be shared with ************
  
  As mentioned, since ************ is indicating that she did not submit nor receive the loan funded on January 14,2018, in accordance to our internal policy, we ask that she please submit a copy of a police report to launch our internal investigation of this claim to:
  
  NetCredit ****************
  Fax: ************
  Email: *******************************************
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  Customer Answer

  Date: 10/24/2022

   
  Complaint: 18167804
  
  I am rejecting this response because: My local police department will not allow me to file a police report for a 2018 loan. They again advised me to file with the **** which I did when my data was previously compromised. It seems we are at a deadlock as I am unable to file a police report and without it, they cannot investigate my claim. I cannot force the police to file a police report (out of my control) which is why I came to the business to seek other solutions to resolve this matter. Unfortunately it looks to remain unresolved as they will not budge on a police report that I am unable to file.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/25/2022

  See attachment.

  Customer Answer

  Date: 10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory at this time as long as the investigation moves forward.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on august 18 2020 i paid off a loan that i had with net credit the amount of the balance on the loan was 9,026$ i sent net credit a check for 9278$ they received the check on august 18th my regular payment wasnt due until august 22nd first they send me an e-mail that said i had a refund due to me for 253$ a week later they send me another e mail that say i owe them 253$ after a week they send me another e-mail that say my account is paid in full they still haven't sent me my over payment i have spoke to at least six customer rep and they cant see why i haven't received my refund i have been on a call back list to speak to a manger for three weeks and still haven't spoke to anyone that can tell me where my refund is

  Business Response

  Date: 10/14/2022

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On October 12, 2021, ************ was funded a $10,000.00 Installment loan with ************* & Trust and serviced by NetCredit. Before she entered the loan agreement, NetCredit disclosed the Terms and Conditions associated with the loan, including the Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule in the form of truth in lending disclosures. ************ then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loan.
  

  As set forth in her loan agreement, interest is applied daily. For detailed information about her specific loan, we recommend that ************ refer to her loan agreement, which is always available through her online account.Specifically, we would like to direct her attention to the section of the agreement labeled PROMISE TO PAY, LATE CHARGE, AND CALCULATION OF INTEREST.
  
  Based on our review, Ms.***** total account balance was, $9,530.12. On August 22, 2022, ************ provided a check of $9,278.00. Therefore, she had a remaining balance of $255.96.
  
  Further in our review, on September 3,2022, ************ contacted our customer service department a couple of times to inquire about her concerns mentioned in her complaint. Contrary to her assertion, ************ was not sent an email advising that she would receive a refund. Instead, she was advised that she is not due a refund instead she has a remaining balance of $255.96, however, ************ became angry and used inappropriate language.
  
  Please be advised, ************ has not contacted our customer service department to inquire about the total outstanding balance to pay off her account via check.
  
  On September 7, 2022, ************ again contacted our customer service department regarding her concerns and again she was advised of the aforementioned, however, as a courtesy the remaining balance of $255.96 was waived. Therefore, ************ does not have a remaining balance and her loan is paid in full. Please note, a confirmation email was sent.
  
  We apologize ************ was not able to speak with a manager in regards to her concerns, as such, a member of management attempted to connect with her, unfortunately ************ was not available. However, However, she is not owed a refund. A confirmation email was sent advising her of the aforementioned.
  
  NetCredit strives to provide the ultimate customer experience, as such we remain willing to address any outstanding concerns she may have. We ask that she please contact our customer service department at ************ for assistance.
  
  We hope that this response resolves this complaint and answers any questions from your office. If we can provide any additional information, please contact us.

  
  

  Customer Answer

  Date: 10/17/2022

   
  Complaint: 18164436
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******************* don't know why  the net credit team is saying that i called in sep 7th that i contacted them about a refund  that is not true why would i contact them about a refund on sept 7th when the final payment wasn't made until sept 22 on sept 22nd my balance owed on the account was *******  if there was interest applied after sept 22nd then net credit double dipped  on august 22nd i have an e-mail that states   the check would be applied to my balance as of 8/22/2022 was ******* so i am not understanding their math i feel that net credit took advantage of me because they thought that i was or couldn't count  the balance on the account on my due date was ******* i don't under stand how you can get more from a balance  a balance is a balance

  Business Response

  Date: 10/26/2022

  Thank you for forwarding the customers correspondence to our attention   .
  

  As mentioned, Ms.***** total account balance was, $9,530.12. However, ************ only paid $9,278.00 on August 22, 2022. Therefore, she had a remaining balance of $255.96.
  
  As mentioned, on September 7, 2022, *********** contacted our customer service department asking for a refund, and she was advised, she was not due a refund, however, as a courtesy the remaining balance of $255.96 was waived. Therefore, ************ does not have a remaining balance and her loan is paid in full.
  
  We hope that this response resolves this complaint and answers any questions from your office. If we can provide any additional information, please contact us.

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18164436
  
  I am rejecting this response because: as of september 22nd on my due date my total balance was $9,026.96 i sent a check for ******** according to my pay ******* i haven't had balance of **** sense 1-1-2021 as i said i think that i was taken advantage of and i also think that they were double dipping
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18164436
  
  I am rejecting this response because:as i stated before i didnt not own netcredit ****.12  as of 08/22/2022 i owed netcredit 9026.96  i dont know how they are saying that i still owe them **** dollars and i havent owed **** since 01/22/2021  my balance was going down so as of 08/22/2022 i owed 9026.96
  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/07/2022

  Thank you for forwarding the customers correspondence to our attention.
  

  On November 1, 2022, ************ submitted a copy of her initial amortization schedule which detailed an estimated payment schedule of the loan. Please be advised, as stated on the amortization schedule, it does not reflect actual payments that have been made. It is the initial amortization schedule as of the first day of the loan.
  
  Please note, the balance can change depending on when a customer makes payments, any fees,refunds etc. which will all change the accounting on the loan. Based on our review, ************ scheduled a due date adjustment and incurred a refund on her loan, therefore, this affected her account.
  
  As mentioned, Ms. ***** account balance was not $9,026.96.
  
  NetCredit strives to provide the ultimate customer experience, as such we remain willing to address any outstanding concerns she may have. We ask that she please contact our customer service department at ************ for assistance.
  
  We hope that this response resolves this complaint and answers any questions from your office. If we can provide any additional information, please contact us.

  
  

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18164436
  
  I am rejecting this response because:net credit stated that i asked for a change of payment due date this is true i did asked for a payment due date but was told that i could not change my due date i could payon the date that i wanted so i payed  between the first and fifth of the month  and the so called refund that i got was because they double dipped into my account took money that i had already paid so the money that they put back was not a refund it was money that they had taken after i had made my regular payment and as far as payment date goes i should have definetly not owe 9530$  they proved my point because i paid the account early every month where that should have cut down on the interest  there is a big different in the third of the month and the 22nd of the month there were no fees or any thing on the account that justify the taking of 276.00$ i dont understand why net credit is trying to pretend that they gave me a refund for money that they took elegally  they know that they did not send me a refund for due date chsnging and they also know that they never changed my due date  i always paid this account early and therefor there was a refund due 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is reporting false information on my credit report and refuses to remove it. It is reporting that I have been 180 days late on this account for the last 16 months, and as you are well aware, this is frankly impossible. I would like this account removed from my credit reports immediately.

  Business Response

  Date: 10/07/2022

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On December 13, 2019, ********************* was funded a $2,120.00 Installment loan with NetCredit. Before she entered the loan agreement, NetCredit disclosed the Terms and Conditions associated with the loan, including the Duration, Annual Percentage Rate,Finance Charge, Amount Financed, Total of Payments and Payment Schedule in the form of truth in lending disclosures. ********************** then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loan.
  
  On August 9, 2020, ********************** chose to refinance her loan balance into a new loan agreement. Before ********************** entered into the refinance agreement, NetCredit provided the applicable disclosures as mentioned above. ********************** then signed the new agreement acknowledging that she understood and accepted the terms and conditions associated with the new transaction.
  
  Based on our review, ********************** did not make her payments according to the payment schedule laid out in the loan agreement, accordingly,the account became delinquent. Ms. ********** account balance has been delinquent since November 2020. As part of the loan process, account activity will be sent to the consumer reporting agencies.
  

  Our review of the loan performance information sent to the consumer reporting agencies indicates that NetCredit is reporting accurate information concerning the repayment history of this loan and status of the account.  As we are required to report accurate information, we are unable to fulfill her request of altering credit reporting.
  
  NetCredit strives to provide the ultimate customer experience, and we would be more than happy to address any outstanding questions or concerns that ********************** may have regarding her account. We ask that she contact our customer support team at ************ for assistance.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  
  

• Initial Complaint

  Date:09/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My stepfather had opened the account using my information. He passed away. I had been making payments to try to fix the situation. The company refuses to work with me demanding either an immediate payout of 1616$ or the full amount in payments.i fif this unfair and abusive.

  Business Response

  Date: 10/07/2022

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On May 15, 2019, ****************** was funded a $2,600.00 Installment loan with NetCredit. Before she entered the loan agreement, NetCredit disclosed the Terms and Conditions associated with the loan, including the Loan Duration,Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule in the form of truth in lending disclosures. ****************** then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loan.
  

  Based on our review, ****************** has not made payments as agreed upon. Over the course of her relationship with NetCredit, ****************** has scheduled repayment plans.
  

  In addition, ****************** has indicated that she has been impacted by COVID-19 and she has scheduled several payment deferrals and repayment plans.
  

  Currently ****************** account balance is delinquent and our collection efforts have been initiated. However, ****************** has not contacted us back.
  

  NetCredit strives to provide the ultimate customer experience and is willing to work with ****************** and her outstanding balance.As such, we ask that she please contact our customer service department at ************ for available repayment options.
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information,please contact us.

  
  

  Customer Answer

  Date: 10/09/2022

   
  Complaint: 18140715
  
  I am rejecting this response because: I have contacted and attempted to make repayment plans. The company demands **** or full payments. As neither option is feasible I'd like to escalate 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/14/2022

  Thank you for forwarding the customers correspondence to our attention.

  Based on our review, on October 12, 2022, ****************** has scheduled a repayment plan for her outstanding balance.

  NetCredit strives to provide the ultimate customer experience and if she has any outstanding questions, we ask that she please contact our customer service department at ************ for assistance.
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information,please contact us.

• Initial Complaint

  Date:09/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, please update of better if remove this account ** FINANCIAL 2017GA44808****

  Business Response

  Date: 10/01/2022

  Thank you for forwarding this customer complaint.We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. 
  

  On December 21, 2017, **************** was funded a $5,000.00 Installment loan with NetCredit.  Before he entered the loan agreement, NetCredit disclosed the Terms and Conditions associated with the loan, including the Duration, Annual Percentage Rate,Finance Charge, Amount Financed, Total of Payments and Payment Schedule in the form of truth in lending disclosures. **************** then signed his loan agreement acknowledging that he understood and accepted the terms and conditions associated with the installment loan.
  
  Based on our review, **************** did not make payments as agreed upon.Therefore, his account became delinquent due to non-payment of past due amounts.
  
  On June 15, 2020, **************** has satisfied the settlement payment and we have updated his credit file appropriately.
  
  After careful review, our records indicate that NetCredit has reported accurate information in regards to Mr. ******* account history. Please be advised that credit reporting agencies may report the information provided to them differently based upon their internal policies and NetCredit does not have control over how they interpret the data received for their proprietary scoring systems. If **************** has any concerns as to how TransUnion interprets the information provided to them, we recommend that he contact TransUnion directly.
  
  NetCredit strives to provide the ultimate customer experience, and we would be more than happy to address any outstanding questions or concerns that **************** may have regarding his account. We ask that he contact our customer support team at ************ for assistance.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  
  

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on March 21, 2019, I borrowed $3,810.00 for this company and I agreed to have them debit my bank account while paying back this loan. To this date, I have paid this cooked corporation $7,762.37. I have tried to make contact with them via phone and email making them aware that this predatory lending has got to stop. When I call them, I have no option but to request address, banking, password, or email changes. Then I get an email back from them with a lie that they tried to call me but could not get an answer and cannot discuss details within an email (crazy). I feel like they are avoiding me because they want to continue to make money that have been double paid back to them. Please assist me with getting them to stop the debits and consider my debit to them PAID IN FULL.

  Business Response

  Date: 10/01/2022

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, NetCredit is a licensed financial provider. At all relevant times, our lending, fees, interest, and charges have complied with the applicable laws and standards.
  

  On October 22, 2018, ***************** was funded a $3,100.00 Installment loan with NetCredit. Before she entered the loan agreement, NetCredit disclosed the Terms and Conditions associated with the loan, including the Duration, Annual Percentage Rate,Finance Charge, Amount Financed, Total of Payments and Payment Schedule in the form of truth in lending disclosures. ****************** then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loan.
  
  On March 21, 2019, ****************** chose to refinance her loan balance into a new loan agreement and borrowed additional funds. Before ****************** entered into the refinance agreement, NetCredit provided the applicable disclosures as mentioned above. ****************** then signed the new agreement acknowledging that she understood and accepted the terms and conditions associated with the new transaction.
  
  ******************** loan agreement makes clear how payments are applied. As set forth in her loan agreement, payments are applied to interest first. For detailed information about her specific loan, we recommend that ****************** refer to her loan agreement, which is always available through her online account. Specifically, we would like to direct her attention to the section of the agreement labeled APPLICATION OF PAYMENTS.  
  

  Please note that ****************** has the right to make a payment in advance and in any amount on the loan agreement at any time without incurring additional charges. Prepayments of principal may reduce the total amount of interest she is scheduled to pay under the Agreement. 

  Based on our review, ****************** has made all payments as agreed upon and the payments were applied correctly and in accordance with the terms laid out in the agreement.  

  Further in our review, ****************** spoke with our customer service department in regards to her concerns mentioned in her complaint and she was advised of the aforementioned. In addition, ****************** was provided with copies of her loan agreement and refinance agreements for her reference.
  
  NetCredit values ****************** as a customer and we would be more than willing to address any outstanding questions or concerns that she may have.  We ask that she please contact our customer service department at ************ for assistance.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  
  

  Customer Answer

  Date: 10/05/2022

   
  Complaint: 18064295
  
  I am rejecting this response because:

  Before I filed this complaint, I made several attempts to speak with someone from Net Credit and no one reached out to me. Of course, after filing this complaint I did get a call from a Rep and this person states that I got a second loan from them, I do not remember this at all. In fact when I would look at the account online, all I would see is the one deposit with a date of March 2019 as the loan disbursement timeframe. 
  

  This type of loan takes advantage of people like me and keep me and my family down financially. I have paid too much interest already and this company needs to consider this loan paid in FULL. I now have health issues that I have to be treated for and these funds are needed to keep me alive and treated. Net Credit has to make profits another way besides getting 4 times the amount borrowed.

   Im still checking old bank statements to determine if there has been 2 deposits from Net Credit.

  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 10/15/2022

  Thank you for forwarding the customers additional correspondence to our attention.
  

  As mentioned, on March 21, 2019, ****************** chose to refinance her loan balance into a new loan agreement and borrowed additional $662.98. ****************** was provided with copies of her loan agreement and refinance agreement for her reference.
  
  NetCredit disclosed the Terms and Conditions associated with the loan, including the Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule in the form of truth in lending disclosures. ****************** then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loan. 
  

  Based on the findings of our review, we found no breach in our process that would justify closing ******************** customer account while it still holds a balance.  
  

  NetCredit values ****************** as a customer and we would be more than willing to address any outstanding questions or concerns that she may have.  We ask that she please contact our customer service department at ************ for assistance.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  Customer Answer

  Date: 10/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sun, Sep 18 at 7:36 PM , ********************** <**********************> wrote:On 3/2/2022, I borrowed $900.00 from NetCredit, *********************************************************************************************. On 3/8/2022, I borrowed another $945.00. Since then, I have made 6 ON TIME payments totaling $1,653.04. At this time, my balance is shown as $1,654.16. They are charging me about 100% interest, and I'm suspicious that if I pay the remaining balance, they will still be charging me something. Their methods seem illegal, as 100% interest doesn't appear legal.

  Business Response

  Date: 10/01/2022

  We have received the complaint sent to the Better Business Bureau (BBB) by ************************  As we understand it, ************** is frustrated with the fees and how payments are allocated.
  

  On March 1, 2022, ************* opened a $2,050.00 line of credit, offered by ************* & ************* (*************) and serviced by NetCredit.
  

  The NetCredit Line of Credit is issued and originated by *************. ************* is a Kentucky-chartered federally-insured bank. While ****************** line of credit does not include an interest rate, it does include certain fees. ************* is permitted by Federal law to charge any interest rate allowed under the laws of the banks home state or a state in which the banks branch is located and the line of credit is issued.
  

  When he applied for the line of credit, he was presented with and required to agree to the NetCredit Credit Agreement and Terms and Conditions (Agreement); he acknowledged his acceptance by electronic signature on the application dated March 1, 2022. This Agreement outlines in detail all the terms of the account.Section IV of the Agreement defines and describes the two types of fees associated with your line of credit. A?Cash Advance Fee?is assessed for each Cash Advance at the time a customer requests a Cash Advance on their ********************** Account.  A?Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance, as displayed on the statement, is greater than $25.00. Section V. of the Agreement also describes how?minimum required payments?are calculated; the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
  

  Please be advised, as mentioned, customers are not charged a traditional periodic interest rate. Instead, we charge fees (Statement Balance Fees) for each billing cycle in which customers carry an ending account balance greater than $25.00, as mentioned above. In addition, a minimum payment is due every billing period that carries a balance. 
  

  If ************** has any additional questions regarding this matter,we ask that he please contact our customer service department at ************,Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up a payment plan that was scheduled to begin withdrawing payments on September 16, 2022. On September 8, 2022 an unauthorized payment was taken from my account by mistake of the company. When I spoke to the company on 9/8/22 they recognized their error as the payment plan wasn't scheduled to begin until 9/16/22. I was told by a representative that I had to wait 1-2 days for the payment to clear before they were able to begin the process to refund the payment back to me. When I reached out to the company for an update on 9/10/22 I was told by a customer service representative that they were still waiting for the payment to clear in order to initiate the refund process. I called back again on 9/12/22 and was told by a representative that my refund was initiated on the 12th and to wait 3-5 business days for the refund to appear back into my account. As of today 9/16/22, when I called the company to get another update on the status of my refund, two customer service reps are now telling me that they do not see the initiated refund anywhere on my account although they see the notation that has been made throughout the week from my various calls regarding the issue. As a result of the company taking the unauthorized payment, it placed my bank account into a negative balance starting on 9/8/22, due to the extended time of attempting to get this issue resolved, my account has now dove into the negative by $400 due to overdraft fees. I reached out to the company on 9/15/22 to ensure the previous scheduled payment that was suppose to start today did not go through because my account was still in the negative from the first payment that was never refunded. The customer service rep ******** that no payment would be coming out of my account on 9/16/22. When I woke up the morning of 9/16/22, the company had taken another $100 payment although I was promised that would not happen. My case has been escalated to management 5 times and no one has returned my call to resolve.

  Business Response

  Date: 09/27/2022

  Thank you for forwarding this complaint. NetCredit takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  On July 27, 2021, ************************ was funded a $3,730.00 Installment loan with NetCredit. Before she entered the loan agreement,NetCredit disclosed the Terms and Conditions associated with the loan,including the Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule in the form of truth in lending disclosures. *********************** then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loan. In addition, ************************ signed an Automated Clearing House (ACH)authorization, allowing credits and debits to be made towards her bank account.
  

  Based on our review, Ms. *********** concerns were escalated and resolved in a way that she found acceptable. Please note, Ms.*********** ****** request has been submitted.
  

  NetCredit values *********************** as a customer and would be willing to answer any outstanding questions she may have. Please be advised, our customer service department at ************, Monday Friday, 8:00am 8:00PM CT or Saturday Sunday, 9:00am 5:30PM CT.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  
  

  Customer Answer

  Date: 09/28/2022

   
  Complaint: 18037910
  
  I am rejecting this response because: there was no accountability taken for the hassle and stress the company caused during this process nor has the company taken responsibility for the fact the two payments taken from my account were on days not authorized or agreed to. Today is 9/28/2022 and I am still awaiting a refund for the fees their negligence caused me to receive for my bank. It is unacceptable this issue has lasted the entire month of September.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 10/04/2022

  Thank you for forwarding the customers correspondence to our attention.
  

  As mentioned, Ms. *********** concerns were escalated and she has spoken with our escalations team and members of our management in regards to her concerns. As such, she was advised, a refund request of $246.00 was submitted to be refunded to her bank account.
  

  We ask that ************************ please allow 3-5 business days for the transaction to appear in her account. However,in our continued effort to assist ********************, a member of our escalations team has attempted to contact her to again advise her that the refund has been submitted. Unfortunately, we were unable to connect with her.
  

  NetCredit values *********************** as a customer and would be willing to answer any outstanding questions she may have. Please be advised, our customer service department at ************, Monday Friday, 8:00am 8:00PM CT or Saturday Sunday, 9:00am 5:30PM CT.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  
  

  Customer Answer

  Date: 10/05/2022

   
  Complaint: 18037910
  
  I am rejecting this response because:they are not being honest about how inconsistent they were in handling this process. Their response attempts to make it seem as though the matter was handled in a timely manner which it was not. The company states they told me 3-5 business days to receive my payment for the bank fees that had to cover which actually was not credited until almost two weeks from when the process was initiated. They also fail to admit the $246 fee that they had to pay to me were due to the fact they took over two weeks to refund the initial unauthorized charge of $89. Nothing was handled in a timely manner, the employees tell you something different every phone call and management is barely available as they state they will escalate your concerns to management but no one ever returns the call. I was escalated to management over 20 times within the month of September and only spoke to one manager. The final resolution team only reach out AFTER the refund process was basically complete, never spoke to them during my month of calling the company on a daily basis. The company continues to make the claim they called me and left a voicemail but that is untrue. I have my call log as evidence that I was only ever called once by management and we spoke at that time which is when the company agreed to cover my bank fees. They are not being honest nor are they taking accountability for their poor business practices.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst company!! While they give money quickly, they cant explain anything once loan given. For example, I made extra payments that were designed for principal only and they still applied some to interest and could never tell me why. Managers never called me after being told several times they would call me to explain. Instead of applying extra payments to principal they want to apply to next payment and still take out interest. This is THE WORSE PLACE TO BORROW MONEY AND TRY TO PAY OFF EARLY!!! Dont waste your time with Netcredit!!!!

  Business Response

  Date: 09/23/2022

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On January 26, 2021, ************* was funded a $8,200.00 Installment loan with NetCredit. Before she entered the loan agreement, NetCredit disclosed the Terms and Conditions associated with the loan, including the Duration, Annual Percentage Rate,Finance Charge, Amount Financed, Total of Payments and Payment Schedule in the form of truth in lending disclosures. ************** then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loan.
  
  On May 11, 2022, ************** chose to refinance her loan balance into a new loan agreement and borrowed additional funds. Before ************** entered into the refinance agreement, NetCredit provided the applicable disclosures as mentioned above. ************** then signed the new agreement acknowledging that she understood and accepted the terms and conditions associated with the new transaction.
  
  **************** loan agreement makes clear how payments are applied. As set forth in her loan agreement, payments are applied to interest first. For detailed information about her specific loan, we recommend that ************** refer to her loan agreement, which is always available through her online account. Specifically, we would like to direct her attention to the section of the agreement labeled APPLICATION OF PAYMENTS.  
  

  Please note that ************** has the right to make a payment in advance and in any amount on the loan agreement at any time without incurring additional charges. Prepayments of principal may reduce the total amount of interest he is scheduled to pay under the Agreement. 

  Based on our review, ************** has made all payments as agreed upon and the payments were applied correctly and in accordance with the terms laid out in the agreement.  

  Further in our review, ************** contacted our customer service department in regards to her concerns mentioned in her complaint and she was advised of the aforementioned. In addition, ************** spoke with a member of management who also advised her as to how payments are allocated.
  
  NetCredit values ************** as a customer and we would be more than willing to address any outstanding questions or concerns that she may have.  We ask that she please contact our customer service department at ************ for assistance.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  
  

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/12 i ran a prequalification application to check my eligibility for a loan I was approved for a line of credit $4000 and then was told I would be funded by the 15th. However, following the approval, I received an email stating that I was not approved due to my credit report, showing a criminal record and insufficient age. I know for a fact that my credit report does not show a criminal record because I settled that case in mental health court. It is now considered a disability which cant be held against me and *********** verified it is not show. And for insufficient age, Im 31 you only have to be 18 according to their site, and in the next paragraph they explicitly state they cant discriminate due to age because of the **** I bring home a 10K a month and was in a bind due to unexpected expenses. I needed money quick thats the only reason I would pay $9000 back on a $4000 loan. Ive written to their support team with no response and considering the fact that other people are having similar issues, this needs to be acknowledged and definitely reviewed. The eligibility and approval included what they said it would be a soft pull the intern ended up with a hard run credit and additionally, the required banking Information with an approval to then blatantly disregard their own terms after collecting all personal and financial information that they could.

  Business Response

  Date: 09/23/2022

  We have received the complaint sent to the Better Business Bureau (BBB) by ****************************  As we understand it, ************** questions the reasons why she was not approved for a financial product.
  

  As an initial matter, we take pride in making credit available to all credit worthy customers regardless of race, ethnicity, or any other prohibited basis.  As such, we comply with the Federal Equal Credit Opportunity Act which prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, ***,marital status, age, because all or part of the applicants income derives from any public assistance program, or because the applicant has, in good faith,exercised any right under the Consumer Credit Protection Act.  Additionally, we do not perform criminal background checks on potential customers.
  

  On September 13, 2022, ************** submitted an application for a NetCredit loan, which is issued by ************* &Trust Company (Republic) and serviced by NetCredit.  We would clarify that our records do not show ************** was prequalified for a NetCredit loan.  As part of the application process, consumers must authorize NetCredit and/or Republic to obtain credit reports from consumer reporting agencies. 
  

  For more information on the use of the information provided by credit bureaus in conjunction with her application, she may visit https://www.netcredit.com/how-it-works.
  

  After careful consideration, it was determined that ************** did not meet our underwriting requirements for a NetCredit product.  As a result, ************* was provided with a notice of adverse action (a ****) as required by law.  In that ****, she was advised that the reason her loan application was not approved is because she did not score a sufficient number of points in Republics proprietary credit scoring model for approval of the application. There are many factors considered in Republics credit scoring model, but the primary factors where ************** did not score well compared with other applicants were her LexisNexis Risk View Score,Transunion Vantage Score, and Transunion Auto Origination Score.
  

  As required, the **** also included the key factors that adversely impacted one of ************** credit scores, as provided to us directly by the referenced CRA.  We would clarify that ************** was not declined directly as a result of a criminal record; rather, Republic displayed the key factors that negatively impacted her LexisNexis Risk View Score as provided to us from LexisNexis.  If ************** has any questions regarding her credit score and/or any of the key factors impacting her score, we ask that she directly contact the CRAs listed on her ****. 
  

  If ************** has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  

  Thank you.