Complaints

This profile includes complaints for NC Financial Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NC Financial Solutions, LLC

  175 W Jackson Blvd STE 1000 Chicago, IL 60604-2863

• 

  NC Financial Solutions, LLC

  200 W Jackson Blvd Ste 1400 Chicago, IL 60606-6929

• 

  NC Financial Solutions, LLC

  175 W. Jackson Blvd Suite 600 Chicago, IL 60604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have applied for a loan, literally 20 times and been told each time it is due to being unable to verify my income. Sometimes they want banking information, sometimes they ask for pay stubs as well. I always immediately provide the information and am repeatedly denied for being unable to verify income. Both loan processing and customer service respond with generic emails that do not help and when you call customer service they have no idea what is wrong neither can they forward you to loan processing so you can get an actual person to tell you what is going on. If there is a different reason my loan is being denied then say that in the denial and not "unable to verify income". This is literally a last resort for me and it's devastating to have it say you're approved then be denied days later.

  Business Response

  Date: 09/16/2022

  We have received the complaint sent to the Better Business Bureau (BBB) by ************************  As we understand it, ************** is frustrated with the application process.
  
  On September 5, 2022, ************** submitted an application with ************* & ************* (Republic) for a loan product, which is serviced by NetCredit. Based on the information ************** provided on her application, NetCredit requested additional information from her in order to make a final decision on her application specifically, income verification.  As such, a copy of Ms.****** **** statement was needed for verification purposes. 
  
  Contrary to Ms. ****** assertion, she was not advised that she was approved for a loan.  Rather, a confirmation email was sent to her advising her of the required documentation that was needed on September 5, 2022. 
  
  After reviewing the electronic **** statement she provided us and comparing it to the income information she provided on her application, we were unable to verify her income.  Therefore,after careful consideration of all loan application information provided by **************, it was determined that ************** did not meet the underwriting requirements for a NetCredit loan and, on September 5, 2022, ************** was sent a **** informing her of the decision and the principal reason(s) for the decline.  In evaluating her application, the credit reporting agencies (CRA) listed on the **** provided us with information that in whole, or in part, influenced the decision.  For more information on the use of information provided by credit bureaus in conjunction with a loan application, please visit https://www.netcredit.com/faq.
  
  Please note, we provide a thorough verification process in order to ensure responsible lending. During our underwriting process, we use a variety of tools and techniques to verify identity, employment, ****ing information, and overall financial health. As such, we require certain verifications to determine a decision.
  
  If ************** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  
  Thank you,
  

  Customer Answer

  Date: 09/20/2022

   

   

   

  Complaint: 17921551
  
  I am rejecting this response because: after I formally complained I was again eligible for a loan which I did apply for again. I had someone from "final resolution" contact me and tell me that they also had no idea what to do to assist me. They told me I just needed to do the income verification which is a step I always take anyway and it still gets denied. 

   

  The denial reason is "unable to verify income". If "overall financial health" is one of the reasons, then using the reason of inability to verify income is misleading. You should instead simply say the person didn't meet underwriting requirements. 

   

  It's unfortunate as a subprime lender that you would even consider financial health as a basis for disqualification when most people coming to you for help have tried multiple other ways to get a loan and you are one of the last options. 

   

  I make more than enough to easily be able to pay back the loan. I don't see how a completely automated system has the ability to make that determination. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/28/2022

  Thank you for forwarding Ms. ****** additional correspondence to us.
  
  As mentioned in our original response letter, after reviewing the electronic bank statement she provided us and comparing it to the income information she claimed in her application, we were unable to verify her income. 
  
  As ************** has not raised any new questions or concerns that we have not already addressed, we consider this matter resolved.  If ************** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  
  Thank you,

  Customer Answer

  Date: 09/28/2022

   
  Complaint: 17921551
  
  I am rejecting this response because: I have still never received a specific reason how my income wasn't verifiable when I have pay stubs and a bank statement showing direct deposit. I continue to apply every few days and continue to be denied for the same reason. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Net credit also known as net financial took an ACH of $327.53. This was NOT authorized by me. I made this company aware on 08-15-2022 via writing I also notified them over the phone. Then encouraged me to email the power of attorney to them and they acknowledged it and said they’d work with that third party. They know that I was working with ****** ****** debt consolidation company. I would like my $327.53 be reimbursed. If these funds are not returned I will be disputing with my bank because I did not authorize this.

  Business Response

  Date: 09/12/2022

  We have received the complaint sent to the
  Better Business Bureau (BBB) by Ashley *******.  As we understand it, Ms. ******* asserts that a debit attempt towards
  her bank account was not authorized.
  
  On June 21, 2022, Ms. ******* opened a
  $4,600.00 line of credit, offered by Republic Bank & Trust Company
  (“******** ****** and serviced by NetCredit.  When she applied for the line of credit, she was presented with and
  required to agree to the NetCredit Credit Agreement and Terms and Conditions
  (“Agreement”); she acknowledged her acceptance by electronic signature on the
  application dated April 14, 2022. Ms. ******* also signed an Automated Clearing
  House (ACH) authorization allowing debits to be made towards her bank account.
  
  On August 8, 2022, Ms. ******* contacted our
  customer service department to report that she was working with a consumer
  credit counseling service. As such, she was advised to submit a Power of
  Attorney (POA) authorizing the
  consumer credit counseling service to work with us on Ms. *******’s
  behalf. She was also advised that collection activity would continue on
  the account until the power of attorney was received. That same day, Ms.
  ******* submitted a POA indicating that she was working with a credit
  counseling company, via email. However, due to a human error, we did not
  process her documentation until September 6, 2022. Therefore, a debit attempt
  was made on September 1, 2022, as Ms. ******* was enrolled in autopay at that
  time.
  
  We apologize for the inconvenience this matter
  has caused Ms. *******. On September 7, 2022, a refund request was submitted to
  reimburse the payment that was received on September 1, 2022.  Additionally, NetCredit ceased collection
  activity and will work with her credit counseling service regarding her account
  balance.
  
  Should she have any additional concerns
  regarding the matter, we ask that she please contact our customer service
  department at 877-392-2014, Monday – Friday, 8:00am – 8:00PM CT or Saturday –
  Sunday, 9:00am – 5:30PM CT.
  
  Thank you,

  Customer Answer

  Date: 09/14/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 17897974, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Ashley *******

• Initial Complaint

  Date:08/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wondering why this was on my credit report although I never filed for an application or did I give you all permission to run my credit just looking into what I need to do about the situation.

  Business Response

  Date: 09/09/2022

  We have received the complaint sent to the Better Business Bureau (BBB) by **************************  As we understand it, ***************** wishes to have the credit inquiry associated with a recent NetCredit application removed from her credit report.
  
  Our records indicate that someone identifying themselves as ****************** applied for a NetCredit loan with our bank partner, ************* & ************* (*************), on October 18,2021.  This person provided Ms. ******** personal information such as date of birth, social security number, address,and phone number. As part of the application process, consumers must authorize NetCredit and/or ************* to obtain credit reports from consumer reporting agencies. 
  

  On August 30, 2022, ****************** contacted our customer support team to assert that she did not apply for a loan. As such, she was advised, in order to begin our investigation, we ask that she file a police report.
  At this time, ****************** has not submitted the required documentation. Again, we ask that she provide a full copy of her police report to NetCredit via email or fax to:
  

  NetCredit ****************
  Fax: ************
  Email: *******************************************
  
  Upon receipt of the police report, our fraud department will begin review of her identity theft claim.
  

  Additionally, if ****************** believes that she is a victim of identity theft, we strongly encourage she file an identity theft report online with the ************************ (***) at https://www.identitytheft.gov/. The *** can provide suggestions on how to protect her personal identification information going forward and how to alert other agencies, such as credit bureaus, that her identity information may be compromised.
  

  If ****************** has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  

  Thank you,

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2021 someone was able to fraudulently obtain a loan from net credit in my name. they used my personal information and also some they made up like a email address in my name as well as an address Ive never lived that in Phoenix. I cannot imagine they furnished the proper financials, so I assume net credit approve the loan without doing the proper due diligence to make sure who they were dealing with. I received no money from this transaction and know nothing about the person involved. I was not even made aware of this until May 2022. This item has been on my credit, an $8000 loan, that now has a balance over $10,000 because it has not been paid at all, almost a year. Net credit said they cannot do anything until they get the police report, it took almost a month to get an investigator assigned to the case, and the investigator informed me that it can take months to finish an investigation. So, I, an individual who never even heard of net credit before I saw them on my credit report am now being punished in the most significant financial way. This item is the only bad item on my credit.

  Business Response

  Date: 09/06/2022

  We have received the complaint sent to the Better Business Bureau (BBB) by ********************  As we understand it, **************** is asserting that she is the victim of identity theft.
  

  Our records indicate that someone identifying themselves as **************** applied for a NetCredit loan with our bank partner, ************* & ************* (*************), on September 11,2021.  This person provided ****************** personal information such as date of birth, social security number, address,email address, and phone number.

  On September 13, 2021, an $8,000.00 installment loan was approved and the NetCredit Credit Agreement and Terms and Conditions (Agreement) were acknowledged and accepted by electronic signature on the application; including details regarding payment requirements and credit reporting.

  Based on our review, NetCredit has not received any payments towards the account balance. Therefore, the account became delinquent due to non-payment of past due amounts. As part of the loan process, account activity is reported to consumer reporting agencies (CRAs).

  The account was sold to a third-party debt buyer, ************** (Plaza) on May 12, 2022. Please note, that the data submitted by NetCredit represents loan activity prior to the sale of the account appropriately. NetCredit has not reported to ****************** credit report since we placed the account with Plaza.

  On May 29, 2022, **************** contacted our customer support team to assert that she did not apply for the loan and was the victim of a fraudulent transaction. In accordance with our policy, she was asked to file a police report and provide a full copy to us so that we could begin an investigation.

  On August 28, 2022, **************** submitted a copy of her FTC identity theft report.  Again, she was asked to provide a full copy of a police report to NetCredit to begin an internal investigation.  Based on our review, **************** has not submitted the required documentation to begin an investigation. In order to proceed with an investigation, again we ask that she submit a full copy of her Police Report to:

  NetCredit Fraud Department

  Fax: ************

  Email: *******************************************
  
  Upon receipt of the police report, our fraud department will begin review of her identity theft claim.

  If **************** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

  Thank you,

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17786598
  
  I am rejecting this response because:
  

  i have told them multiple times the police investigation is ongoing and the report wont be ready until the investigation is over which will take months according to Detective ******* of the ******** PDmeanwhile my credit has been suffering since last fall because they gave someone a loan in my name and of course that person has made no payments.
  

   

  Its completely unfair that they can do NOTHING to investigate until the police investigation is complete. What are they going to investigate AFTER ********** report is finished? Do they just mean they just want to read the police report?
  

  I am also curious as to what their compensation policy is for the time, pain and suffering. Which is being extended by their refusal to do anything about a situation that they put me in without my permission, or knowledge. Their reputation as a financial institution precedes them and tells me everything I need to know. I do not expect them to do the right or expeditious thing, but I am glad that a permanent record is being added to their better business profile.

   

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/21/2022

  Thank you for forwarding ****************** additional correspondence to us.
  

  As mentioned in our original response letter, a police report is needed so that we can begin our internal investigation.  **************** was first made aware of the need for this document on May 29, 2022, when she first contacted our customer support team to assert that she did not apply for the loan and was the victim of a fraudulent transaction.
  

  In addition, the account was sold to ************** (Plaza) on May 12, 2022.  Therefore,we would reiterate that NetCredit has not reported to **************** account to the credit reporting agencies since we placed the account with Plaza.
  

  If **************** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  
  Thank you,

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When going on to page it said it would do a soft inquiry . They should really change it if it's going to pull a full report not its on my credit and I'm trying hard to fix it. Please take it off.

  Business Response

  Date: 09/03/2022

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On July 14, 2022, ******************** visited our website, www.netcredit.com and proceeded to check her eligibility for a NetCredit loan product (a line of credit or installment loan).  After providing some general information to us via the website, ******************** received an offer to apply for a NetCredit loan product with NetCredits bank partner, ************* & ************* (Republic), which is serviced by NetCredit.  Please be advised, checking ones eligibility will not impact ones credit score as it is a soft inquiry.
  

  ******************** opted to move forward with the process and applied for the installment loan. As part of the application process, consumers must authorize NetCredit and/or Republic to obtain credit reports from consumer reporting agencies.  When she signed the contract and pursued the loan, a hard inquiry was made on her credit report.  
  

  On July 19, 2022, ******************** was funded a $1,070.00 installment loan with NetCredits bank partner, ************* & ************* (Republic), which is serviced by NetCredit. 
  

  For more information on the use of the information provided by credit bureaus in conjunction with her application, she may visit https://www.netcredit.com/how-it-works.
  NetCredit strives to provide the ultimate customer experience, and we would be more than happy to address any outstanding questions or concerns that **************** may have regarding her account. We ask that she contact our customer support team at ************ for assistance.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
  

  
  

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everything about this company is a scam! For 6 days I have summited my information and nothing. They can seems to verify my back statements from the web or through the *** files that I have sent in 5 different times. No one seems to know whats going on with my account, each person that I talk to will say I dont know why they told you the information, maybe they are new. I really hope that none of my information tune up some where that will get me in danger. DO NOT USE NETCREDIT.COM they will not help you

  Business Response

  Date: 09/02/2022

  We have received the complaint sent to the Better Business Bureau (BBB) by ******************************  As we understand it, ******************** is frustrated with the application process.
  
  On August 19, 2022, ******************** submitted an application with ************* & ************* (Republic) for a loan product, which is serviced by NetCredit. Based on the information ******************** provided on his application, NetCredit requested additional information from him in order to make a final decision on his application specifically, Income Verification.
  
  As such, a copy of Mr. ********* bank statement was needed for verification purposes.  An email was sent to ******************* advising him that his two most recent bank statements were needed and included instructions on how to submit the requested documentation.  In an effort to streamline the process,NetCredit allows customers to submit their bank statement electronically. 
  
  Based on our review, ******************** submitted a copy of his official bank statement issued on July 7, 2022. However, a copy of his official bank statement issued in August was also needed. ******************** did not provide the required documentation needed to finalize his application, therefore, his application expired and he was sent a Notice of Adverse Action (NOAA) advising him of the denial.
  
  Our records show ******************** has recently submitted another application.  We have attempted to get in touch with him to discuss his recent application and ask that he please contact the NetCredit customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  
  Thank you,

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Net credit checking for me filing for they say it was successfully went three told me congratulations ***** from the company did so they told me all the information I had to send in was a void it check with my routing number and account number I had them did they need my bank statement they told me no all I need to do to send them a void check they gave me so many days I went right on and sent them a void check then they want me to email they say didnt get so I went to bank they then when it was time for me to get my money they come with I need a bank statement it just one lie after another because its a get over in way I my credit score back where it was you all need to look in to them you borrow ***** you have to pay ***** now that might be criminal but I want you all to make them put my credit score back where it was I dont want to deal with a lying ***** companies they just want mess up your credit they aint trying to give you no loan they lying get my credit score back thats the repair I want if they cant repair my score then the money

  Business Response

  Date: 09/02/2022

  We have received the complaint sent to the Better Business Bureau (BBB) by **************************  As we understand it, **************** is frustrated with the application process.
  
  On August 22, 2022, **************** submitted an application with ************* & ************* (Republic) for a loan product, which is serviced by NetCredit. As part of the application process, consumers must authorize NetCredit and/or Republic to obtain credit reports from consumer reporting agencies.  **************** signed NetCredits contract on August 22, 2022, granting permission for a hard inquiry to her credit report. 
  
  Based on the information **************** provided on her application, NetCredit requested additional information from her in order to make a final decision on her application specifically, income verification and a voided check. Contrary to ****************** assertion, she was not advised that she was approved for a loan.  Rather,a confirmation email was sent to her advising her of the required documentation that was needed on August 22, 2022.
  
  Subsequently, on August 22, 2022, **************** contacted NetCredits customer service department to inquire further about the email requesting the additional information. As such, she was advised to submit her bank statement electronically and a voided check.  In addition, on August 23 and August 24, 2022, a confirmation email was sent to **************** advising that income verification was needed to complete her application.
  
  On August 24, 2022, **************** was advised that we had received the document she faxed in an attempt to provide a copy of the required voided check.  She was further advised that the image was not legible and therefore could not be considered.  She was also advised of an alternative solution;that she could submit a letter from there bank containing personal bank account details. **************** was also reminded that a copy of her bank statement was also still needed.
  
  Subsequently, on August 24, 2022 **************** submitted a letter from her bank detailing her bank account details. However, she did not submit a copy of her bank statement. Therefore, **************** has not provided the required documentation to finalize her application and her application expired.
  
  **************** is welcome to submit a new loan application.  If she chooses to do so, a copy of her bank statement will be needed.  If **************** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  
  Thank you,

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a loan just prior to the ******19 pandemic but became unemployed and unable to work during the pandemic. I informed NetCredit that I was unemployed and, consequently, unable to pay but that company continued to charge me interest and late fees, despite my inability to pay and despite its policy of not charging late or interest fees during the pandemic. Because of this unfair business practice Net Credit indicates that my current balance has increased from $2,200.00 to $5,300.00!! This company is a predatory lender that uses hidden and unethical business practices. It is nearly impossible to reach anyone in customer service to resolve my problem with them.

  Business Response

  Date: 09/02/2022

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, NetCredit is a licensed financial provider committed to the highest levels of compliance.All relevant times our lending and interest has complied with the applicable State and Federal laws.
  

  Further, NetCredit is closely monitoring the Coronavirus (******19) pandemic and paying special attention to its impact on our customers. We have worked hard to put options in place to help customers who have been affected by the spread of the virus. Specifically, we are being very flexible with due date adjustments, payment deferrals and payment plans.
  

  On July 6, 2018, ************** was funded a $3,000.00 Installment loan with NetCredit. Before he entered the loan agreement, NetCredit disclosed the Terms and Conditions associated with the loan, including the Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule in the form of truth in lending disclosures. ************** then signed his loan agreement acknowledging that he understood and accepted the terms and conditions associated with the installment loan.
  

  On September 30, 2019, ************* chose to refinance his loan balance into a new loan agreement and borrowed an additional $1,500.00. Before ************** entered into the refinance agreement, NetCredit provided the applicable disclosures as mentioned above. ************* then signed the new agreement acknowledging that he understood and accepted the terms and conditions associated with the new transaction.
  

  As set forth in Mr. ****** loan agreement interest is charged daily. For detailed information about how interest is calculated, we recommend ************* refer to his loan agreement labeled PROMISE TO PAY AND CALCUATION OF INTEREST.
  

  In addition, the loan agreement makes clear how payments are applied. For detailed information about his specific loan, we recommend that ************* refer to his loan agreement labeled APPLICATION OF PAYMENTS.
  

  Based on our review, ************** contacted our customer service department and advised that he has been impacted by the ******19 pandemic. As such, we notated his account accordingly and waived any late fees he may have incurred for a set period of time. ************** utilized our payment arrangements and scheduled payment deferrals to the end of his loan term. Contrary to Mr. ****** assertion, he was not advised that the interest would cease.
  

  At this time, Mr. ****** account balance is past due and our collection efforts have been initiated. Unfortunately,************** has not not contacted us back.
  

  NetCredit values ************** as a customer and are more than willing to work him and his outstanding account balance. We ask that he please contact our **************** Team at ************ for assistance.
  
  We hope that this response resolves this complaint and answers any questions from your office. If we can provide any additional information, please contact us.

  
  

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17778724
  
  I am rejecting this response because:

  The business continued to charge me late fees and interest during the ******19 pandemic when there were federal restrictions against these types of actions. Rather than understanding my unemployment situation during the pandemic and its effects beyond that time, and even after notifying this business of my employment issue, Net Credit elected to continuously charge me late fees and interest that are impossible to pay.

  I suggest that Net Credit remove the previous late fees and interest charges first and discontinue charging predatory interest fees and penalties as initial steps in resolving this issue.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/14/2022

  Thank you for forwarding the customers correspondence to our attention.
  

  As mentioned, contrary to Mr. ****** assertion, he was not advised that the interest would cease when he utilized our payment arrangements and payment deferrals, when he notified us that he was impacted by the ******19 pandemic.
  

  As mentioned, we notated his account accordingly and waived any late fees he may have incurred for a set period of time.
  

  NetCredit values ************** as a customer and are more than willing to work him and his outstanding account balance. We ask that he please contact our **************** Team at ************ for assistance.
  
  We hope that this response resolves this complaint and answers any questions from your office. If we can provide any additional information, please contact us.

  
  

  Customer Answer

  Date: 09/20/2022

   
  Complaint: 17778724
  
  I am rejecting this response because:

  Net Credit continues to charge high interest rates in excess of those allowable in my home state, **********.

  I am still unemployed and unable to work physically.
  

  Please remove the excessive late fees and high interest charges, which, again, are in violation of state law and are beyond my ability to pay.
  

  Thank you.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was approved for a loan with NetCredit, and it has been a nightmare. Please HELP!!Recently, I was approved for a loan. The information was entered correctly (by me) in the system, but when the pay schedule was sent to me, it was ALL wrong and did not coincide with my pay dates. It appears that the system just used any old random dates. My pay weeks, and days are ALL incorrect. Since I opted to pay by ACH on my paydays, this is a BIG problem.I contacted Net Credit, before loan funded, to correct this problem. and I was told there is nothing the company could do because the loan was already approved. I would either have to accept the incorrect dates or call before every due day to adjust. This loan is set for 2 to 3 years...REALLY! I'm supposed to call every pay period, 2 business days before the actual due date to adjust THEIR mistake!This is unacceptable! I should NOT have to correct a mistake that was made by the company. Jump to current day. I have been trying since Aug 12 to make a payment on this loan. I have no option via my online account to make a payment. and I have to pay it through the collection department, because NOW it's late. (well YOU DON'T SAY!!) I cannot get to the collection department. Have had two reps hold with me for over 30 mins, and we STILL did not get through. Last rep got tired, I guess, and my entire call was disconnected. I was given a number *************) as a direct line to collections, but guess what, when called, it went right to customer service, and a repeat all over again! I CANNOT speak with a manager, I cannot make a payment, and I cannot get anyone to contact me, but I guarantee you, I will be reported to the credit bureau once this reaches 30 days past due.This is the WORST company I have EVER dealt with.

  Business Response

  Date: 09/02/2022

  Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  On July 25, 2022, ******************** was funded a $1,500.00 Installment loan by ************* & ************* (***), serviced by NetCredit. Before he entered the loan agreement, NetCredit disclosed the Terms and Conditions associated with the loan, including the Duration, Annual Percentage Rate,Finance Charge, Amount Financed, Total of Payments and Payment Schedule in the form of truth in lending disclosures. ******************** then signed his loan agreement acknowledging that he understood and accepted the terms and conditions associated with the installment loan.
  
  We sincerely apologize for Mr. ********* experience and will take this feedback as an opportunity to investigate our customer support center operations and look for potential opportunities for improvement.
  
  Please be advised, that we require at least two business days advance notice of a scheduled due date to address inquiries about payment adjustments. However, since ******************** is requesting a repayment schedule adjustment, we ask that he please contact our customer service department for assistance.
  
  We can confirm ******************** has spoken with a customer service representative and scheduled a payment. If ******************** has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  
  We hope that this response resolves this complaint and answers any questions your office has. If we can provide any additional information, please contact us.
  
  
  

• Initial Complaint

  Date:08/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was made aware of an account opened in my name as some form of a payday loan through Netcredit when I was buying my home. I'd never heard or seen this name prior to my broker calling suddenly upset asking what the account was that popped up on my credit and they had multiple business names listed on the credit report for the listing account but very vague information. This account had never shown until it became 30 days late at which point they only then reported to credit bureaus for me to be made aware of the account that by that point was a year old with on time payments til then from my checking acct. I called immediately told them it was identity theft filed police reports sent them fraud packets and attempted to protect myself from this theft and damage to my credit. I made them aware the checking account i had when this account opened had to be closed after months of fraudulent transactions dozens and dozens of online purchases to random site and addresses that were pulling cash out of my checking and there wasn't enough information where the cards were being sent to to locate who was stealing my money week after week in increments of 30-50$ each time. The dispute costs were as much as the transaction most times. Long story short netcredit was abusive verbally and didn't care they used no form to identify the person prior to opening the account even with police reports showing identity theft they refuse to stop reporting against me staying the checking account had my name so now I am the liable one and they've cost me and my children our home because of this collection I was dropped from my approval for my home right before closing and had already vacated my lease so we could move in without a negative report from breaking my lease last minute and netcredit refuses to remove it and received over 1000$ for a 2000$ loan they are collecting against me for **** on they are thieves and don't obey my rights under FCRA or identity theft and reporting laws.

  Business Response

  Date: 08/29/2022

  We have received the complaint sent to the Better Business Bureau (BBB) by ************************  As we understand it, ****************** is asserting that he is the victim of identity theft.
  

  Our records indicate that someone identifying themselves as ****************** applied for a NetCredit loan with our bank partner, ************* & ************* (*************), on July 2,2021.  This person provided Mr. ******** personal information such as date of birth, social security number, address,and phone number.
  

  Subsequently, a $1,300.00 line of credit was opened, and the NetCredit Credit Agreement and Terms and Conditions (Agreement) were acknowledged and accepted by electronic signature on the application; including details regarding payment requirements and credit reporting.
  

  NetCredit has received several payments towards the account balance, however, the account balance became delinquent due to non-payment of past due amounts. As part of the loan process,account activity will be sent to the consumer reporting agencies. The account was sold to a third-party debt buyer, NCB ********** Services (NCB) on June 29, 2022. Inquiries regarding this debt should be directed to NCB at ************. Please note, that the data submitted by NetCredit represents loan activity prior to the sale of the account appropriately. NetCredit has not reported to Mr. ******** credit report since we placed the account with NCB.
  

  Based on our review, our records indicate that ****************** has not contacted us to assert that he did not apply for a loan with NetCredit and may be the victim of a fraudulent transaction. However, on July 26, 2022, ****************** submitted a copy of his police report to support his claim. After a careful investigation and information available to us, we are not able to confirm that fraud occurred.Should ****************** have any questions regarding his identity theft claim, he may contact our fraud department at:
  

  NetCredit ****************
  Phone: ************
  Fax: ************
  
  Thank you,

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17743390
  
  I am rejecting this response because:
  Its completely false and I have proof they were provided with police reports and fraud packets prior to them selling the account who has further attempted to collect and report against me. Netcredit laughed about it and said not their problem the checking account was in my name so it's my problem and they didn't care if it was identity theft even though they were provided proof in numerous fashions showing the payment to them stopped because the person that gave them my information had compromised the checking account so severely that we could not keep up with the constant dispute costs for dozens of daily transactions and most of which being web transactions the bank couldn't fully identify or trace so I had to close the account completely and only then was I reached out to by this so called business with them threatening me saying I owed this and that and I clariythat my wife's iPhone had been stolen two months prior to this account opening and on it was all of our tax records ehich inclide names birthdates socials addresses as well as ojr banking auto login and email accounts for myself my wife and our two teenagers and it compromised so much of our information and we repeatedly attempted to change the email password and other passwords but whoever *** the ohone got noticws as soon as i attempt to reset it and they responded back with stating no i didnt authorize a password change so wr couldn't ever successfully chabhe it and netcredit notified me that email account is how they had contacted me about past due amount and claimed that i emaiked them back and they were informed no we stopped using that email because it is compromised bybthe person who stoke the phone and again they threatened berated and said they didn't care if we had lolice reports and documents they were goinf to get the at the time 400$ they were owed ehich now they claim the amount to be 1300$ they sold to another debt collector knowinf it to be identity theft. We hired a credit company who even provided all legal information to them and ask for validation and removal and sent fraud information and police reports as did I and they never cooperated and never deleted the account. They claim it's not reporting on my credit yet they still as of today have the account on my credit reports showing it in collections and are continuing to lie. They are breaking the law 
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/12/2022

  Thank you for forwarding Mr. ******** additional correspondence to us.
  

  As mentioned in our original response letter, our records do not indicate that ***************** contacted us prior to July 26, 2022, to report his claim of identity theft. After we received his identity theft claim and police report on that date, we began our investigation.  On August 2, 2022, we advised ****************** that our investigation had concluded that he did receive the loan funds and was therefore contractually liable for paying the account balance in full.
  

  Please note, the account was sold to NCB ********** Services (NCB) on June 29, 2022. Inquiries regarding this debt should be directed to NCB at ************.
  Should ****************** have any questions regarding his identity theft claim, he may contact our fraud department at:
  

  NetCredit ****************
  Phone: ************
  Fax: ************
  
  Thank you,

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 17743390
  
  I am rejecting this response because:
  Again if you read their original response they keep saying they never heard about it then they did and they claim that I received the funds but they've been told the account in my name they may show funds went to that same account was closed because of this fraud and continued fraud against it and the district attorney in my county is preparing a lawsuit against them now for their continued refusal to cease and desist as I am not under any jurisdiction or law liable because of my name on an account having a deposit I did not authorize and the amount of money the same person that opened this continuing to drain from the account far exceeds the amount they claim "I" was given. These thieves do not abide by the **** or any other laws governing lending and they can't even maintain a consistent story from their first response they claimed they knew nothing of fraud never heard from me then said they did and they were contacted the second I was made aware of the account as well as company to contact to get help and find out which like most victims of identity theft they don't know who or when it happens immediately I didn't know either until my mortgage lender told me.
  Sincerely,
  
  ***********************