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Business Profile

Machine Tools

Machine Tool Bids

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Machine Tools.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a 2009 *************-12 machine in April 2024, a video was provided of the machine which shows it moving and "running". When we received the machine we put it in the location it was going to be in and it sat for about a month while **** registered it to us. **** then came out to inspect it. The past couple of months this machine has had multiple parts replaced because it was in such poor condition. But according to MTB it was "working" and "running" when it left there facility. The description for this machine stated it was in great working condition, which led us to believe we can turn it on and start using it. That wasn't the case at all! We have put already half the amount we bought it for in parts and labor. When I spoke to ****** which is the Office Manager, all she can say is that "its a used machine what do you expect", which we get but it was advertised as "great working condition" which it clearly is not. We are 2 months into having this machine and we have still not used it, its still getting new parts almost every day because the **** technicians keep finding things wrong with it. I asked that they reimburse us at least for parts purchased already or $30,000 to be fair. Since then I have apparently been blocked or they are screening the calls. No one one answers nor do they respond back to emails. This company is shady in how they sell/ run their business or they need employees that know what there selling or marketing!

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Used machine 6-2-2023 when received parts were missing that are critical for use. Stated they have been giving runaround every sense. Told i had 30 day warranty paid ******* I Offered for them to give ******* back and come *************** , just to resolve this.

Machine Tool Bids is NOT a BBB Accredited Business.

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