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Business Profile

Machine Tools

Machine Tool Bids

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Machine Tools.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Jake B

    Date: 04/22/2024

    I hate posting negative reviews. JUST DO WHAT YOU SAID YOU WOULD DO AND SEND ME THE STEADY REST. I was looking for a lathe with a 3.5" or larger bore back in November. ******************* found one with a 4" bore and sold it to me. We received the lathe only to find the bore is 3". I specifically need a 3.5" bore or larger. We worked on a couple solutions that didn't pan out and ultimately i planned to return the lathe for a refund. More time passed as **** tried to hold onto the sale. He offered me some money back on the lathe AND A STEADY REST. I agreed and he said he would send the steady rest. I put the lathe in service with the promise that the steady rest would be shipped. I get ghosted. No reply to emails. No reply to calls. I finally called and was able to get ahold of a manager, ********. She said she would call me back and didn't. So I wrote a 1 star review. They immediately call and we create a new contract stating that if they send me a steady rest i will take my comment down. I agreed but when i received the steady rest it was offset and will not work for my machine. I email, ****** and ******** said they have someone looking for a replacement on 4/3. Since then i have written them multiple emails looking for an update. No response. 3 more weeks and no response again. I am writing reviews to the BBB today. 1 more week before i get lawyers involved. I'm trying to work this out but I'm done with this company ghosting me and not taking me seriously. UNTIL I GET A STEADY STEADY REST THAT FITS I WILL KEEP ESCALATING UNTIL I GET WHAT IS IN OUR CONTRACT. It is a shame a customer would have to go to these lengths, but HOW ELSE CAN I GET THIS COMPANY TO COMPLY WITH OUR CONTRACT????   

  • Dan L

    Date: 10/20/2023

    Incredibly dishonest sales approach. I was ready to buy a machine only to get told I have to purchase it sight unseen. **** the sale guy repeatedly ignored when told I would not do that and asked for a conference call. Went as far as using emojis when emailing me to tell me the tool probe was not included. I involved his supervisor at which point he fires a retaliatory email saying I complain like his girlfriend and that the price has gone up 5-7k for the machine. Dishonest, disrespectful, deceitful.

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