Complaints
This profile includes complaints for NORC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 25 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These people we not leave me alone!!!! Keep Knocking and knocking while my wife is trying to sleep because she works at night and ruining quite a few days for her! I finally answered the door about the 4th time he visited. The man explained to me about some complicated survey. I said Im not interested. He asked if he could come back I said no Im not interested. Just today we get a knock at the door again wakes my wife up again and she says Im not interested. Old lady acted appalled and said its the easiest hundred dollars she will ever make. What? Since when is money involved ? nobody has ever said anything about money. This is getting very sketchy and I feel like I am being harassed and targeted. I have no idea why this company is coming to me, but they need to leave me alone because this is getting out of control.
Business Response
Date: 07/02/2025
Thank you for bringing this to my attention.We have received the information and will be in contact with the customers soon.****** ******
Director
Office of Business Development
NORC at the University of Chicago
******************************************************************************************************************************************************************************************************************************************************************* | mobile **************Initial Complaint
Date:05/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please leave my residence alone. We do not want to participate in anything related to NORC, surveys et al. Stop mailing, calling and sending people to my house. Take me off any list for anything related to NORC, past, present or future. This has been going on for weeks, I'm not following how oblivious this company is.Employee: ******** ****** Norc ID: ******Business Response
Date: 07/02/2025
Thank you for bringing this to my attention.We have received the information and will be in contact with the customers soon.****** ******
Director
******************************
NORC at the University of Chicago
******************************************************************************************************************************************************************************************************************************************************************* | mobile **************Customer Answer
Date: 07/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. They have also stopped harassing my family and I since I submitted the complaints.
Sincerely,
*** ***Initial Complaint
Date:05/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Representative came to door **** *********, I explained was interested in participating in his survey, he said it was my Civic Duty. I asked him to leave that there was no solicitation allowed here, he said he wasnt soliciting and that h*** be back when Im in a better mood I said I am in a good mood and dont come back, he then said oh, well keep coming back. I reported incident to my office manager.Business Response
Date: 07/02/2025
Thank you for bringing this to my attention.We have received the information and will be in contact with the customers soon.****** ******
Director
Office of Business Development
NORC at the University of Chicago
******************************************************************************************************************************************************************************************************************************************************************* | mobile **************Customer Answer
Date: 07/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:02/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please leave my family alone. We do not want to participate in the survey. Stop mailing, calling and sending people to my house. Take me off any list for future surveys. This has been going on for a year, take a freaking hint.Business Response
Date: 03/04/2025
Customers Statement of the Problem:
Please leave my family alone. We do not want to participate in the survey. Stop mailing, calling and sending people to my house. Take me off any list for future surveys. This has been going on for a year, take a freaking hint.
Anticipated Desired Settlement:
No further contact from business.
Background and details:
Thank you for bringing this to our attention. Below are the results of our investigation and the actions NORC has taken.
The household was scientifically selected to participate in a survey. A letter was mailed to the sampled address on 11/16/23 explaining the purpose of the survey and requesting the households participation. A follow-up postcard and letter were sent on 11/27/23 and 1/5/24 respectively. On 3/19/24, per standard NORC procedures, a trained field interviewer visited the address to gain cooperation. Nobody answered the door and a postcard was left at the doorway requesting participation. On 5/17/24 a Fed Ex was sent to the address attempting to gain cooperation to participate in the survey.
A follow-up to the original survey is being conducted in 2025. A letter was mailed to the sampled address on 2/12/25 explaining the purpose of the survey and requesting the households participation. A follow-up postcard was sent on 2/19/25. On 2/28/25, per standard NORC procedures, a trained field interviewer visited the address to gain cooperation. A ** member stated that she was not interested in participating.
Summary of steps taken by NORC:
The household will not be contacted in the future for this survey.Customer Answer
Date: 03/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:11/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business doesn't answer emails or phone calls and I'm owed ****** points in which I haven't receivedBusiness Response
Date: 12/04/2024
Thank you for bringing this to our attention. Below are the results of our investigation and the actions NORC has taken.
The Panelist was invited on November 23, 2024, to participate in a survey worth ****** AmeriPoints, equivalent to $40. On November 24, 2024, the Panelist completed the survey.
On November 27, 2024, the Panelist called back to report their points had yet to be awarded. The same day, on November 27th,2024, a communication was sent via email explaining that NORC was experiencing a delay in distributing rewards.
Summary of steps taken by NORC:
We apologize for any inconvenience due to an unforeseen technical issue with awarding points for completing this survey and the inability to provide a clear solution sooner from our support. NORC was unable to award this Panelist ****** AmeriPoints within 24 hours as promised, due to the unexpected and complex nature of the issue. NORC expects to have these points added to the Panelists account by end of day December 5th. For the inconvenience we will also be awarding the Panelist an additional ***** AmeriPoints that will be awarded by December 12th. We truly appreciate the time that they have spent completing this survey.Initial Complaint
Date:11/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company sent me an email detailing that there would be a survey for ****** points that would take approximately 120 minutes. I completed the survey after almost 3 hours and I waited 24 hours for payment never received. I continue to wait never received the points I called, the support team they then informed me that theyve heard about this and they dont know what to do because other people Ive received the points and they just dont know what to do. There was no support given. There was no help given actually feels as though this company is running fraudulently With advertisements and tricks and surveys, I feel it is very unprofessional. They did not give the support team any tools to actually support. They just have them answering the phones without giving any answer. I would really like someone to look into this company.Business Response
Date: 12/04/2024
Thank you for bringing this to our attention. Below are the results of our investigation and the actions NORC has taken.
The Panelist was invited on November 23, 2024, to participate in a survey worth ****** AmeriPoints, equivalent to $40. On November 24, 2024, the Panelist completed the survey. The same day, November 24, 2024, the Panelist called inquiring about their points for completing the survey. They were advised that they should be awarded within 24 hours.
On November 27, 2024, the Panelist called back to report their points had yet to be awarded. The same day, November 27, 2024, a communication was sent via email explaining that NORC was experiencing a delay in distributing their reward.
Summary of steps taken by NORC:
We apologize for any inconvenience and inability to provide a clear solution sooner from our support team due to an unforeseen technical issue with awarding points for completing this survey.NORC was unable to award this Panelist ****** AmeriPoints within 24 hours as promised,due to the unexpected and complex nature of the issue. NORC expects to have these points added to the Panelists account by end of day December 5th. For the inconvenience we will also be awarding the Panelist an additional ***** AmeriPoints that will be awarded by December 12th. We truly appreciate the time that they have spent completing this survey.Initial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not paid for survey I completedBusiness Response
Date: 12/04/2024
Thank you for bringing this to our attention. Below are the results of our investigation and the actions NORC has taken.
The Panelist was invited on November 22, 2024, to participate in a survey worth ****** AmeriPoints worth the equivalent of $40. On November 22, 2024, the Panelist completed the survey.
On November 26, 2024, the Panelist called to report they had not received the points. On November 27th,an email was sent explaining that there was a delay in distributing their reward.
Summary of steps taken by NORC:
We apologize for any inconvenience due to an unforeseen technical issue with awarding points for completing this survey and inability to provide a clear solution sooner from our support. NORC was unable to award this Panelist ****** AmeriPoints within 24 hours as promised, due to the unexpected and complex nature of the issue. NORC expects to have these points added to the Panelists account by end of day December 5th. For the inconvenience we will also be awarding the Panelist an additional ***** AmeriPoints that will be awarded by December 12th. We truly appreciate the time that they have spent completing this survey.Initial Complaint
Date:10/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cant login into my account because the password reset link they sent me isnt working. I tried to reset it at least 10 times, no answer to my emails and they hang up the phone when I call their support hotline. I need access because I have points with them that I would like to redeem.Business Response
Date: 10/28/2024
Thank you for passing along this request. NORC at the University of Chicago is an independent 501(c)(3) not-for-profit research organization that collaborates with government agencies, foundations,educational institutions, nonprofit organizations, and businesses to conduct objective social science research.
Review Involves:
Service Issues
Customers Statement of the Problem:
I cant login into my account because the password reset link, they sent me isnt working. I tried to reset it at least 10 times, no answer to my emails and they hang up the phone when I call their support hotline. I need access because I have points with them that I would like to redeem.
Anticipated Desired Settlement:
Contact by the business
Background and details:
The Panelist contacted TSSO Panel Support on 10/19/2024 reporting that the password reset function didnt work for them. We resent them the link, but they claimed it had already expired. They state to have made ten attempts to send new password reset links with the result being the same every time.
Summary of steps taken by NORC:
On 10/22/2024 the Panelist Support Team manually reset the password and emailed the Temporary Password link to the email address on file.
The Panelist was able to successfully login to the portal account after receipt of the Temporary Password on 10/22/2024.Initial Complaint
Date:10/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to reset my password for over a week now and each time i get the link it will say link has expired even though it hasnt been over a minute of me receiving it and each time i have called to get help they keep creating tickets and no one ever calls back to assist.Business Response
Date: 10/17/2024
Thank you for
passing along this request. NORC at the University of Chicago is an independent
501(c)(3) not-for-profit research organization that collaborates with government
agencies, foundations, educational institutions, nonprofit organizations, and
businesses to conduct objective social science research.
Review Involves:
Service Issues
Customer’s Statement of the Problem:
I have been trying to reset my password for over a week now and each
time i get the link it will say link has expired even though it hasn’t been
over a minute of me receiving it and each time i have called to get help they
keep creating tickets and no one ever calls back to assist.
Anticipated
Desired Settlement:
Contact by the business
Background and
details:
The panelist reached out to the Panel Support Team on
10/10/24 mentioning an issue with resetting their password. NORC’s Panel
Support staff attempted to troubleshoot over the phone and directed the
panelist to attempt the password reset from another device or request a direct
reset link via the support automated phone system to see if the result was the
same.
Summary of steps taken by NORC:
On 10/17, the panelist member portal password was manually
reset, and they were emailed the temporary password and we attempted to reach
them via phone but encountered a voicemail initially.
NORC’s IT department reviewed the issue and determined that
the panelist entered the temporary password provided previously incorrect three
times.
NORC
emailed the panelist a new temporary password. We confirmed with the panelist
they were able to reset the password and have regained access to their account.
In addition, NORC also awarded them 10,000 complimentary points.Customer Answer
Date: 10/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22419649, and find that this resolution is satisfactory to me.
Sincerely,
Alisa CunninghamInitial Complaint
Date:10/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was supposed to receive $50 for consulting for this business, but they stopped responding to my emails.Business Response
Date: 10/14/2024
Thank you for passing along this request. NORC at the University of Chicago is an independent 501(c)(3) not-for-profit research organization that collaborates with government agencies, foundations,educational institutions, nonprofit organizations, and businesses to conduct objective social science research.
Customers Statement of the Problem:
I was supposed to receive $50 for consulting for this business, but they stopped responding to my emails.
Anticipated Desired Settlement:
Other (requires explanation)
I would like my $50 honorarium.
Background and details:
This respondent completed our 2024 Insight Index survey in July of 2024, and was issued an honorarium in August of 2024.
However, the honorarium email was not received by the respondent, due to a spam filter, screening rules, or some other limitation.
The respondent followed up with NORC directly via email in September 2024, but an internal review determined no apparent issues with the honorarium.
Following this BBB complaint, NORC authorized reissuing the honorarium on this survey, via a new email contact method.
Summary of steps taken by NORC:
As of 10/10, NORC has reissued the honorarium, and confirmed its receipt by the respondent.
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