Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The other night looking at my bank account, I discovered a charge for $58 from home chef. I think I recall seeing them advertise either a game I play or on the Bible online. I DID NOT ORDER SIGN UP FOR ANYTHING WITH THEM. I AM ON A FIXED INCOME. THEY HAVE AN ACCOUNT SET UP WITH MY NAME AND ADDRESS. I DID NOT PICK ANY FOODS, ETC.. I AM A VEGETARIAN FOR THE MOST PART AND I HATE FISH. I JUST SAW WHAT THEY ARE SENDING ME MOST OF IT IS FISH I WOULDNT TOUCH WITH A 10 FOOT POLE. I HAVE DISPUTED WITH MY BANK SO THEY WILL TAKE CARE OF THAT END. I ONLY HAD $30 LEFT. I WAS ABOUT TO BUY DOG FOOD.THEY PUT ME IN THE NEGATIVE -28. NOTHING ABOUT THEM I FIND ATTRACTIVE. I DONT KNOW HOW THEY GOT MY INFORMATION. OBVIOUSLY IT WAS STOLEN. MY DEBIT CARD HAS BEEN SHUT OFF. ***** A NEW ONE COMING. I HAVE NO MONEY, ALTHOUGH THAT WILL BE FIXED BY THE BANK BECAUSE I HAVE DIRECT DEPOSIT THEY HAD PAID HOME CHEF NORMALLY I HAVE MY CARD LOCKED. I HAD MESSED UP AND DIDNT HAVE IT LOCKED. WHEN I ATTEMPTED TO MAKE SURE IT GETS STOPPED FROM THEIR WEBSITE, IT WAS ALMOST IMPOSSIBLE TO FIND HOW TO STOP A SUBSCRIPTION. THEY DONT CALLIT STOPPING THEY CALL IT PAUSING THEN THERE IS NO WAY TO SUBMIT IT SO IT DOESNT GO ANYWHERE. I SAW A CANCEL. I THOUGHT I COULD THIS WAS FRIDAY BUT IT CANCELED THE 14TH INSTEAD OF THE SEVENTH SO THEIR GARBAGE IS COMING TO MEON MONDAY. I DONT WANT IT. I DONT KNOW WHAT TO DO WITH IT NOW I CANT AFFORD IT. THEY STOLE THE LITTLE BIT OF MONEY I HAD BECAUSE I HAVE ALREADY PAID MY BILLS. WHEN THEY ASK WHY YOU WANT TO STOP ONE OF THEIR CHOICES ACTUALLY SAYS BECAUSE I DID NOT ORDER OR OPEN AN ACCOUNT WITH YOU ORSOMETHING SIMILAR TO THAT ISNT THAT STRANGE THEY WOULD GIVE THAT AS A CHOICE. ITS PRETTY OBVIOUS. IM NOT THE ONLY ONE THIS HAS BEEN DONE TO. I WANT THEM TO MAKE SURE NOT TO SEND ME ANYTHING ELSE AND TO TAKE THEIR JUNK BACK. I AM GOING TO REFUSE IT. NO DOUBT IT WILL SPOIL. IS KROGER THAT DESPERATE THEY OWN IT I WANT TO COMPLAIN AGAINST THEM ALSO.

  

  Business Response

  Date: 07/08/2025

  Hi there, we apologize for any misunderstanding- our menu is available to view at any time without sign-up by heading to ********************************************************* or clicking Menu from the homepage. As stated in the sign-up process, once you enter payment and click "sign up and select meals" you are entering into our subscription service. Your first order can be cancelled should you mistakenly sign-up by calling our support team. As your order has already finalized, it is unable to be cancelled and we do not offer refunds for already finalized shipments, as they are perishable ingredients. If you have any additional questions, please contact our support team at ********************************** or by phone at ************.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23561881
  
  I am rejecting this response because:

  they keep stating about signing up. I did not give them my card number. I did not sign up. I did not create an account. I dont know who did how they did it. All I know is nothing they sent me which arrived yesterday is anything that I would eat I hate fish and most of it is fish. I am a vegetarian except for scallops and shrimp cooked a certain way. They advertise either on one of my little games I play or believe it or not on the Bible site Im sad that the Bible has advertising like that. I would rather donate to them than see them cheap in themselves advertising, especially when things are not done properly by the company advertising  

  They make it a statement that its too late. Thats because it arrived yesterday I never received anything from Home chef about the subscription. I supposedly had or anything else I did not hear from them until I complained. 
  I went on the site. I did not even have to sign in properly. They even have a password set up and I cant tell you what it is because its only stars that I could see.

  When I tried to cancel, they dont have cancel. They only have pause. They have buttons you have to pick from.  If you hit pause or anything, there is no submit button at least not on the mobile site  By the way, then they wanted to know why you want to stop again they have buttons to choose from not your words  I find it rather strange. One of the buttons states I did not sign up for this or words to that effect. It seems to me. This has happened more than just to me or they wouldnt have a preset button stating that

  I did hear from a nice person but she pretty much stayed at the same things they did to you. She issued a $29 credit that pays for my overdraft only how about my other $58 for food I didnt order wont eat cant use they stole from me and my eyes. I am on a fixed income They are very Sneaky the way they are taking people and their money. Thats my opinion.  I would love to see them prosecuted, but I know its not realistic I want my money back is what I want and I want to make sure they dont try this again
  

  I had to close my card now. I have to wait for a new one, but thats OK because they left me with no money. I had $30 left to buy my dog his food but they took it.  The refund is not usable for me. The bank took it as overdraft as far as I know.  I am in the negative with them hopefully the refund clears that off. I still have lost almost $60 that needed to last me the month until my next Social Security check  They have damaged me. I dont want anything from them other than my money because I know you cant do much to them. My anger wants more, but thats again not reasonable. I just wonder how many other people they did this to  Normally, I keep my card locked. I made a mistake and it was bad timing because they decided to take my money at that time. Its pathetic that a business like ****** a.k.a. home chef needs to do things to make money, including taking from limited income people however it is they did it  I dont know where they get their information. I try very hard to limit having scams attack me. I pay for special security coverage with T-Mobile because there is an app on my phone for my heart. I cant have that touched by someone outside. It could kill me.  
  

  If nothing else, I hope you put a ***** **** against them  Anything they say is not acceptable to me even though it gets me nothing

  If I could, I would take their nasty food and put it on their doorstep  Oh, speaking of which, the ice packs were melted. The food was barely cold. I dont even think its safe to donate to the church as I had considered. I was going to drop it off there so someone could use it. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter bought me a $100 gift card for Home Chef. I contacted their customer service to confirm that I had entered the number correctly in the online store. They also required a credit or debit card to place an order. I ordered and later found out that the computer/company charged my debit card account $40.36 instead of the gift certificate. I later found out that the site did not keep or notice my gift card number. I called customer service for help in resolving this issue. I was told that it was against their policy to put credit back on my card. I had around $50 of credit. I don't understand why they wouldn't fix it and refund the money taken from my bank account. I didn't want to use the meal service because it was too expensive, and I don't want to order more. They can take the balance from my gift card and make it right. I escalated this to a dispute with my bank

  

  Business Response

  Date: 06/25/2025

  Hi there, we're sorry to hear about this. We would be happy to take another look. I have escalated this to our support department and you should receive a follow up shortly.

  Customer Answer

  Date: 06/26/2025

   
  
  Complaint: 23506420
  
  
  
  I am rejecting this response because:

  I want the problem to be fixed, escalating it does not fix it. My request may be denied or I may be told again that it is against policy to fix it.

  When I receive the credit back to my card from the credit I have online at Home Chef, then I will be satisfied.

  If your customer service would have fixed it when I requested on the phone their would not be a compliant.
  
  
  
  Sincerely,
  
  
  
  Alana Winner

  

  Business Response

  Date: 06/30/2025

  Hi there, as stated in our policy and FAQ page online, we are unable to refund any gift card credits. All Gift Card sales are final and non-refundable. We apologize for any confusion.

  Customer Answer

  Date: 07/02/2025

   
  
  Complaint: 23506420
  
  
  
  I am rejecting this response because: I did NOT request a refund to my gift card. I requested that you refund the amount that should have been taken from the gift card, that Home Chef took from my debit card which was required to be entered in order to use my gift card that my daughter gave me for Mother's day.
  
  
  
  Sincerely,
  
  
  
  Alana Winner

  

  Business Response

  Date: 07/02/2025

  Hi Alana, our team has gone ahead and refunded the payment method used to purchase your first order for $40.36. We've replaced that with your Gift Card and you have a remaining balance of $10.54 in your account. Please let us know if you have additional questions at [email protected].

  Customer Answer

  Date: 07/04/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23506420, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Alana Winner

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weve been loyal Home Chef customers for a long time. Weve referred friends (who did sign up), left great reviews, and frequently bragged about how solid their customer service was. Thats what makes this entire situation so upsetting.Our account was closed (June 9) with no warning after we reported a number of quality issues. We never submitted false complaints. In fact, we often didnt expect a refund unless the issue was serious, like ruined meat or an entire meal not being able to be prepared (aka key ingredients missing). Most of the time, we were just trying to help Home Chef identify consistent problems with produce or packaging.Instead of addressing it or even reaching out to talk with us, they shut down our account completely. They said it was due to a higher-than-average number of reported errors and told us we wouldnt be able to order from them again, even if we tried creating a new account.Whats more frustrating is that Home Chef claims they have an error rate of about 3 percent. But if they cancel the accounts of customers who report more than that, then their data is not accurate. Its misleading to the public. If the only customers left are the ones who dont speak up, of course, it will look like your numbers are great.We are not asking for money back. Ideally, we would like to be reinstated. At the very least, we are asking for access to our past recipes, which we no longer have now that our account is closed.Were disappointed that a company we trusted chose to cut us off instead of working with us.

  

  Business Response

  Date: 06/16/2025

  Hi there! We are so sorry to hear about your experience. After reviewing the communication and error reports on your account, it does appear that your location is not able to be serviced any longer. We can assure you that our 3% error rate takes all customers, past and present, into account. We would be happy to have you receive our products again, but will need to re-asses the delivery service and travel time that it takes for your box to arrive, to ensure that your items arrive fresh and ready to use! We do this to prevent spoiled products arriving to customers and excess food waste. I will pass along your concern and we hope to have you back with us soon! 

• Initial Complaint

  Date:06/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about May 10, 2025, I used Home Chef's website to purchase a $100.00 gift card. The website made no mention of a company called ********. The gift card was intended for a person who needed food delivered to their house due to incapacity. This person does not have a Debit Card. When the person tried to use the card, the Home Chef website asked for his Debit Card information. The person called me and explained the situation. I contacted Home Chef to ask how to use the card. Home Chef stated that one had to provide Debit Card information as a condition to using the card. On May 24, 2025, I asked Home Chef for a refund since the card could not be used by the person who needed it. Home Chef said it did not provide or administer the card that this was the function of a second party, CashStar. I contacted ********, and they said the card was non-fundable. All of this was unknown to me and is not stated on the Home Chef website. I was baited by Home Chef, then switched to CashStar. I demand a refund of $100. Home Chef is responsible because they are the ones who have the gift card on their website and who sold it to me without warning me of CashStar or the non-refundability issue. Home Chef is responsible because they provide access to the gift card and do not warn of the requirement to provide Debit Card information before the use of the card. I believe that Home Chef should not be allowed to shift responsibility by passing it to CashStar.

  

  Business Response

  Date: 06/25/2025

  Hi there, we apologize for any confusion. After following up with our support department, it appears your opened case has been resolved. It looks like we had a Senior Agent follow up after we received an outbound email request. CashStar is who our gift cards are purchased through. Even if a customer purchases the gift card through our website, it’s ultimately being bought through CashStar. We do have several FAQs that note that our Gift Cards are non-refundable as well, which you can locate on our website.
  

  We also have an FAQ article titled "How do I add a gift card to my account?" which notes that “You will need to add payment information if a gift card is not applied or does not cover the full first box. You can find the FAQ to rectify a mistake with a gift card order here or contact our Customer Support team here.”At this time we are unable to grant any refunds for the products purchased. We appreciate your understanding.

• Initial Complaint

  Date:06/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6, 2025, I noticed the company added another delivery to my monthly orders. I only recall ordering for the last week of the month, so I knew this was wrong. I often have trouble logging onto their website, so much so that I had to log in through customer assistance in advertisement of theirs. Today was no exception. I changed my password thinking the account may have been hacked. If this is so, then I will accept the monetary. This happens occasionally, as this appears to be a company doesn't many changes at once. They' ve also been generous in the past, so I am reluctant to ask for my money back. I am awaiting a fair decision.

  

  Business Response

  Date: 06/10/2025

  Hi there--it sounds like you may have created an additional account for yourself when attempting to login. We would be happy to take a closer look and make sure your future deliveries are as planned. Please contact our support team at ********************************** or by phone at ************ so we can properly assist!

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, 08 May 2025, I created an account online with ********************** to have meals sent to my elderly Mother in ****. In trying to navigate the site, I found it difficult to find and order what I wanted. The site stated I had till today to select the meals. Every time I went into the shopping cart, random meals were added. It was also adding 2 servings, which she only needed 1. From that difficulty I decided to just cancel, but nowhere on the site did it give me that option. The only option I saw was to pause, so I did, yesterday, well before the cut off time. In looking at my credit card statement today, I see a charge for $39.86 from Home Chef. Logging into the site, I see 3 of those random 2 serving orders 'processed'. I would of never ordered those meals for her. I have filled out a customer service template, twice to cancel and telling them we DO NOT WANT THAT FOOD. The fact that I had to put my information and credit card information in UP FRONT, is not ok. I will be filing also with my state attorney general to do whatever I can to help anyone further from this scam/sham. I want my $39.86 refunded immediately and an apology.

  

  Business Response

  Date: 05/12/2025

  Hi there, we apologize for your experience. As stated on our site, we are an automatic subscription service, so as soon as you enter into the automatic subscription you are enrolled. You can view our menu without signing up at anytime by heading to *********************************************************. Should you wish to cancel this subscription, you may select the "Pause My Account" button in your Account Preferences. If you need any assistance with an unwanted order, please contact our support team at ********************************** or by phone at ************. 

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Although they could make the automatic subscription more clear. They have refunded me and I am happy. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried canceling subscription numerous times and I keep getting sent back to the link to cancel. The subscription will not cancel and I cant get a real person to help me on the chat.

  

  Business Response

  Date: 05/12/2025

  Hi there! We apologize for any confusion. We'd be happy to help further--you can connect with a member of our support team at ********************************** or by phone at ************.

• Initial Complaint

  Date:05/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every delivery arrived at my home spoiled. In some cases this was due to only one fewer bag in the box. Other times it was due to not being told when the delivery arrived.

  

  Business Response

  Date: 05/20/2025

  Hi there, we are so sorry to hear about this! We are always happy to reimburse you for any items that arrived unusable. Please contact our support team at ********************************** or by phone at ************ and we'd be happy to help further.

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23284922
  
  I am rejecting this response because:  because Home Chef refuses to make good on my complaint. 
  

  i want $600.00 for receiving spoiled food. I want a personal letter from the CEO apologizing for this outrageous behavior. The letter is to be send to me at ****************************************
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 05/22/2025

  Thank you for your response. We understand your frustration, however, we are unable to give you any additional funds outside of refunding the cost of your order. A personal note is unable to be sent to your address, however, we sincerely apologize for the inconvenience.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paused my account. Since pausing my account, I received personalized emails asking me to come back and receive 12 free meals. This same notification about reactivating for 12 free meals was also linked to my ************************ account. When I tried to activate it, the free meals aren't reflected in my total. When I contacted Home Chef, they said I already used the deal and it is a one time offer. No place in the offer does it state it's a one time offer. Additionally, if that is the case, why do they keep sending me personalized emails to my email address on file? It is false advertising.

  

  Business Response

  Date: 05/06/2025

  Hi there, we apologize for this confusion. Our promotions are for first time customers only, and you should not be receiving these personalized emails once your promotion has been redeemed. I have forwarded your information over to our team to take a further look! 

  

  Business Response

  Date: 05/06/2025

  Hi there, we apologize for this confusion. Our promotions are for first time customers only, and you should not be receiving these personalized emails once your promotion has been redeemed. I have forwarded your information over to our team to take a further look! 

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We put a pause on our deliveries from Home Chef months ago, yet they continue to send boxes of food every week. Then, we cancelled our account and they acknowledged it. They even send boxes with errors such as sending wrong proteins or recipe cards. We no longer want their services and I dont know how to reach them except by internet. We do not want to pay for the services which we didnt order.

  

  Business Response

  Date: 04/16/2025

  Hi there, it sounds like you may have an active account with us. We would be happy to take a closer look and assist you in closing this account. Please reach out to our support team at ********************************** or by phone at ************ and we can help further.