Complaints

This profile includes complaints for VillageMD's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  VillageMD

  433 W Van Buren St Ste 510S Chicago, IL 60607-5058

  
• 

  East Side Urgent Care

  1195 N Main St Providence, RI 02904

• 

  Brookside Medical Associates

  106 Nate Whipple Hwy Ste 101 Cumberland, RI 02864

• 

  Lincoln Primary Care

  2 Wake Robin Rd Ste 103 Lincoln, RI 02865

• 

  Greenwich Bay Medical Center

  4300 Post Rd Warwick, RI 02818

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The doctor did not order my medications and when I went to the clinic to inquire they asked me to speak to the doctor, I was subsequently charged for this visit however I have insurance and they did not charege my insurance and they are chargin me. When I told them about the issue they said they would charge my insurance and they never did they charged me and it is now at collections. I have contacted their billing department several times and they just say they are taking care of it. I am not able to contact their corporate number nobidy answers.

  

  Business Response

  Date: 01/18/2023

  Thank you for your feedback, ********************. We have escalated your complaint to our billing team in hopes for a positive resolution. Thanks again. 

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 16, 2023, I made a doctor's *********** for my daughter through the Village Medical portal at 9 am for her to be seen at 1:20 pm. When I arrived at the practice, I was told the nurse practitioner could not see my daughter because she was under five. I asked what my other options were and was told there were none for today, but I could come back tomorrow. After asking why I was not notified sooner, ****** at the desk said it was because she was on break. I told her that I made the *********** at 9 am and didn't understand how she could have been on break that whole time. I asked if there was anything she could do since it was not my fault, and I had driven almost 30 mins for my daughter to be seen. She refused to work with me or ask anyone in the office if there were other options. I asked to speak to the office manager but was told she was on lunch. I waited for 30 mins to speak with someone or find some resolution. I finally had to leave to make it to another ***********. ****** told me my only option would be to schedule an *********** somewhere else with someone else, so that is what I did. I called Village Medical after I left and was told that they did not show the nurse practitioner could only see patients under five. I asked for reimbursement for my time and money and was told that would not be an option. I have now wasted a whole day running from *********** to *********** because of the lack of training by staff and their ability to communicate. I would like compensation for my time to rectify this issue.

  

  Business Response

  Date: 01/16/2023

  Thank you for your feedback, *****. We have escalated your complaint to our billing team in hopes for a positive resolution. Thanks again.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had requested multiple times for **** paperwork to be filled out. Finally, the staff indicated that I needed a virtual appointment with my recently assigned Doctor **************************** I joined for the appointment and explained my request, she didnt even have the paperwork in front of her so that we could go over it. When I became emotionally upset over the frustration with her and her office not helping me with getting the **** paperwork she said maybe a need to look into mental services! I have disputed their billing since then and they have yet to write it off and resolve. Its only for about $22 dollars but I refuse to pay and they continue to bill me and I continue to deny to pay. I do not want this affecting my credit but have tried to work with them and its a complete waste of time.

  

  Business Response

  Date: 01/10/2023

  Thank you for your feedback, *******. We have escalated your review to our billing team in hopes for a positive resolution. Thanks again.

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/19/2022. Routine Medical Provider visit. The provider, (************************* and most of his staff) from "******************* Medical Center, *********************************************) recently joined the "Village Medical" organization group at a new office location, "Walgreen's" , ************************************************. At this time I have had the same ************** insurer *********** Blue Shield, *******), for years AND used the same "******************* Medical Center" location. Visit complied. Now the issue begins. Village Medical failed to bill my ******************* *********** Blue Shield, Arizona), for the amount of $95.00. After at least 3/4 phone calls assuring me that Village Medical would take care of THEIR billing problem , I finally Put in "grievance" issue with ********** Blue Shield, Arizona. A phone call to them reported that they NEVER received a bill for $95.00 from Village Medical. I am contacted about this "bill" frequently. I get nowhere trying to explain that I had ****************** and the ISSUE was THEIR billing department.I am being harassed, not my fault!!.

  

  Business Response

  Date: 01/03/2023

  Hello ******* - thank you for your feedback. We have escalated your complaint to our billing team in hopes for a positive resolution. Thanks again.

• Initial Complaint

  Date:12/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account number: ************ I have been going for about 25 years now and went to my Physical 09/02/22. This last year very disappointing and will probably search for a new Doctor. ********************************* was the best but now has left into management. I was charged $292.00.My Insurance Paid $95.15. I paid my $25.00 Co-pay. My savings for having Insurance is $176.93. Their billing is trying to go after me for the savings amount of $176.93. Terrible billing service. They won't listen and you speak to people in *****. They have expanded but what a mess they have become. Too Big for their britches now. I feel bad for some elderly person that doesn't pay a whole lot of attention to their bill will just pay it and I believe that's what they want. Corporate greed! What I want is a apology and to fix their billing Department. I have sent my explanation of Benefits to Village Medical that clearly states I don't owe $176.93 I have never seen so much stupity in all my life.

  

  Business Response

  Date: 12/30/2022

  Hello **************** and thank you for your feedback. We have escalated your complaint to our billing team in hopes for a positive resolution. Thank you again. 

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18659783
  
  I am rejecting this response because: It has already been escalated to their billing Department by me.  I keep getting Phone calls from ********** telling (which is rediculious) me to pay my bill and has been 8 weeks now where I was told it would be 2 to 4 weeks to resolve. What a mess!  Yes I will wait longer but this is unacceptable.  They need to take responsibility before they push it on to someone else. Veery bad Communication!
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/12/2023

  Thanks again for your feedback, *****. We're looking into this with our billing team and will be in touch with an update. Thanks again.

  Customer Answer

  Date: 01/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Apparently you haft to go into the office and show them the explanation of Benefits. Communication so bad we are talking to people in ***********. I went in showed the office Girl the Explanation of benefits and she fixed it right away. Finally this got fixed.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to file a complaint against the Village Medical billing department. My claim was submitted to the wrong insurance company initially. I sent an email on November 21, 2022 to provide the updated new processing company info again. I also called on November 3, 2022 and provided the updated insurance claim department. I emailed two more times to the billing department in December 2022 and asked them to send the claim as well. It looks like my claim still has not been submitted. My service was on 12/24/2021. It's getting to the one year **** soon. My understanding is that typically you can only submit the claim within a year. If the insurance company doesn't process this claim. Village Medical is responsible for this bill. I spoke to the insurance company. Village medical needs to immediately submit the claim.

  

  Business Response

  Date: 12/14/2022

  Thank you for reaching out, ****. We have escalated your complaint to our billing department in hopes for a positive resolution. Thanks again for reaching out.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Village medical / previously primary care in ******* ** is repeatedly calling me and harassing me to pay medical bills for a ***********************. They leave voicemails and I call back and they say they cant help me. On multiple occasions I have answered the phone and asked that they stop calling me. I have been told we will make a note or I cant help you then the calling continues. I have reached out in person as well and I am told there is nothing they can do. They will not even attempt to help me. This has been going on for months. For some reason I can not upload the actual voicemails , but I can send them via email if that helps. All I want is for them to stop calling me. I have a five month old baby and I also have a son in school so I need my volume turned on incase my son needs me, but their constant calling has woke my baby on several occasions

  

  Business Response

  Date: 12/14/2022

  Thank you for reaching out, ****. We have escalated your feedback to the billing department who will update your information as appropriate. We expect a positive resolution to your issue. Thanks again for bringing this to our attention. 

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18566574
  
  I am rejecting this response because: I have already spoken with the business department, the billing department ,and the customers service department. I have also spoken with people locally. I am told that I can not change ***************** information as I am not him however, I do not know him and he lied by using my phone number. A phone number that I have had for nine years. I want a response stating that my phone number has been removed from his account and that I will not be called again. 
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 12/16/2022

  Hi ****, 
  
  We have received confirmation that your phone number is now updated to our 'Do Not Call' list as a do not call with your name attached to the number. We hope you find this update satisfactory. Thanks again for reaching out to us. 

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen on July 7, 2022 for my annual checkup with **********************, which is free and covered by my insurance. On Oct. 26 I was billed $188 for a ************** Plan Up to 30 minutes". They did not bill ********** directly, as I've taken the complaint to ********** who is investigating the claim. They billed me directly. Furthermore, that conversation NEVER happened. We did not discuss any aspect of advanced care planning. I wasn't even with Dr. ***** for more than probably 25 minutes for the whole exam. I have complained to Village Medical and they keep telling me that is the cost of this conversation, ignoring the fact that we didn't even discuss it, and ignoring the fact that my annual exam has NO cost to me.

  

  Business Response

  Date: 12/08/2022

  Thank you for your feedback. We appreciate you taking the time to share with us and have escalated your complaint to our billing department in hopes for a positive resolution. Thanks again!

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18476480
  
  I am rejecting this response because: the only response I got from the business, Village Medical, was reissue of the bill for the same issue. Nothing was resolved. I spoke with the local office manager last Friday, December 9, and she took notes and said she would forward the information to the billing department as well as her supervisors. Since that call, I've received no communications from Village Medical. Therefore, there is no change in this issue since I initiated the complaint
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/19/2022

  Thanks for your feedback. We confirmed with our billing team your balance has been adjusted. Thank you again for bringing this issue to our attention. We hope you find this resolution satisfactory.

• Initial Complaint

  Date:11/18/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen at Village Medical in ******, ** on 10/31/2021. Even though I had already met my deductible, I was charged $168.16 at the time of service. BCBS of ** paid Village Medical in full as my deductible had been met. I requested a refund of this amount. I have spoken with three different representatives that stated that a refund in the amount of $155.04 had been issued to my card ending in ***** on 8/25/2022. I have spoken with my bank, and they do not have a refund. A representative asked me to email my bank statement to *********************************** to show I had not received a refund, which I emailed on 10/4/2022. The automated reply was that I would receive a response within 30 days, which I have not. I called Village Medical again on 11/18/2022, and they are now telling me that my payment is void, and they do not have a credit on my account to refund me.

  

  Business Response

  Date: 11/18/2022

  Thank you for your feedback, ******. We have escalated your complaint to our billing department on 11/18/2022 at 2:18pm CT, in hopes of a positive resolution. Thanks again.

  Customer Answer

  Date: 11/27/2022

   
  Complaint: 18434377
  
  I am rejecting this response because:

  I have not been contacted by the billing department, nor have I received a refund.

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/01/2022

  Thanks for your updated feedback. We have escalated this to our billing department in hopes for a positive resolution to your issue. Thanks again.

  Customer Answer

  Date: 12/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the practice one time back in April. At the time of my visit, I provided not one but TWO valid insurances. A primary and a secondary. My primary insurance wasnt charged until 90 days after my visit. At that point, I had left my previous employer rendering the insurance no longer active. However, that should not have mattered as it was active at the service date and if they did their job correctly the claim would have been covered. They also did not charge my secondary insurance AT ALL, which is what they should have done immediately if they received pushback from the primary insurance. Even though it was their error entering the wrong date of service to begin with. As a result of their gross negligence, they sent a $419 bill to collections. My insurance, if billed correctly, would have made me owe nothing. I called several times, emailed several times, and spoke to several people who confirmed the error was on their end and that the balance should be removed. This includes the office manager of the practice as well as the regional manager. However, it is STILL in collections.

  

  Business Response

  Date: 11/14/2022

  Thank you for your feedback, *****. We have escalated your complaint to our billing department on November 14, 2022, at 12:57pm CT, in hopes for a positive resolution. Please be on the lookout for a call or email from our team. Thank you.