Complaints

This profile includes complaints for VillageMD's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

VillageMD has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  VillageMD

  433 W Van Buren St Ste 510S Chicago, IL 60607-5058

  
• 

  East Side Urgent Care

  1195 N Main St Providence, RI 02904

• 

  Brookside Medical Associates

  106 Nate Whipple Hwy Ste 101 Cumberland, RI 02864

• 

  Lincoln Primary Care

  2 Wake Robin Rd Ste 103 Lincoln, RI 02865

• 

  Greenwich Bay Medical Center

  4300 Post Rd Warwick, RI 02818

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to see Dr. ****** ***** in *******************, ******** for my annual preventative physical on January 24th, 2025, and when I received my bill from Village Medical, the preventative physical was covered 100%, but I received an additional charge of $105.84. This apparently is because my doctor discussed changing my existing Hypertension medication ********** from 10mg to 20mg. The doctor recommended this after taking my blood pressure which was part of the physical. I contacted Village Medical, and they explained that because my doctor discussed Hypertension with me it isnt covered as part of a my annual physical?? Village medical stated that they would send a message to the doctors office, and I should expect to hear back within 3-5 business days. I did not get a response. I also sent several emails to my doctor about this billing issue using the Village Medical portal and never received a response. Today April 3, 2025, the Village Medical billing department called to inform me that they are going to send my overdue bill of $105.84 to a collections office in a couple of days. I asked to speak with a manager and was told the managers do not speak to customers. They told me I had no other options and must pay the ******** do I get this additional charge removed? Thank you, *** *******

  

  Business Response

  Date: 04/07/2025

  Thank you for your feedback and for bringing this to our attention. We have escalated your issue to a billing team member to assist you. Please be on the lookout for a call or email. Thanks again. 
  
  

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23158210
  
  I am rejecting this response because: I was contacted by the Village Medical and was forced to pay this bill.  There was no negotiation.  I am beyond angry.  This is terrible. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/10/2025

  Thank you for your feedback. We will share this update with our team.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The doctors have misdiagnosed me, been negligent and rude as well as their staff. All took place in February 2025. Their billing and referral departments have no communication and my messages dont get relayed. I have been trying to resolve issues for a long time. I have also tried getting a refund for my appointments but the process has been going on since March 4th and all I get is well escalate to management and theyll reach out to you but no one does. I want a refund and I want an apology from the doctors, their staff and the practice managers.

  

  Business Response

  Date: 03/19/2025

  Thank you for your feedback and for bringing this to our attention. We have escalated your issue to a billing team member to assist you. Please be on the lookout for a call or email. Thanks again. 
  
  

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23081555
  
  I am rejecting this response because: I received an email that a message has been left with the billing team regarding my claim for a refund. The whole reason I sent a claim to the BBB was because the doctors billing team has taken over 4 weeks to get back to me about this refund when I have followed up SEVERAL times and I have had messages to their escalation team yet no one has taken care of it. 

  
  

  I would like a different resolution because their billing department is not helpful. 

  
  

  
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 03/26/2025

  Hello Ms. ********

  We appreciate your feedback. Our determination of your case is that you the patient are responsible for services rendered. If you have additional questions, please contact our billing team. Thank you.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23081555
  
  I am rejecting this response because:
  
  I have already spoken with the billing department of the company and everyone said the decision is up to the practice manager. If the practice manager had any human decency, to see how stressful this has been on me and to realize his faults that he can somehow call the cops after I threaten suicide 4 separate times (only took until the 4th time for them to actually call) but still has yet to reach out to me HIMSELF, that he should give me a refund. Services may have been provided but they were absolutely unacceptable. No human in their right mind should have to pay for what I have been through with this clinic.  Between the doctors failing to document their notes properly to the other doctors awful bedside manner - this business is a sham and I hope they all realize how awful they treat their patients. I can wait for my refund via BBB or I will wait for it via *************************. Either way, the doctors, practice manager and clinic will PAY. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time I make an appointment its months out this time I made an appointment two months ago for March 6th I get a call that my ** is sick and the appointment needs rescheduled when I called them they couldnt schedule me until April 20th facing medical problems that need to be addressed and having to wait 4 months for an appointment is a ridiculous way for a health provider to do business.

  

  Business Response

  Date: 03/07/2025

  Thank you for your feedback and for bringing this to our attention. We have escalated your issue to a patient experience team member to assist you. Please be on the lookout for a call or email. Thanks again. 
  
  

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payments were made to the doctor using a credit card on three separate occaisions. It was discovered that the billing company did not have the correct insurance information in order to bill the insurance. Once they received the correct insurance information, the insurance company completely paid those. invoices. However, these bills were paid oon August 2024 and I have requested refunds almost every week and keep getting put off. I was just informed that ssince the credit card I used is no longer active, I will have to be refunded via check but this has not happened yet. I was assured that a senior official would be in contact with me last week and have not received that call. All I want is a refund on the money I have already spent and has been double paid.

  

  Business Response

  Date: 03/06/2025

  Thank you for your feedback and for bringing this to our attention. We have escalated your issue to a billing team member to assist you. Please be on the lookout for a call or email. Thanks again. 
  
  

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23023449
  
  I am rejecting this response because: I have had the same answer for over 6 months.  I am not sure they understand the seriousness of this issue.  This being Friday, March 7, I will give Village Medical until Monday March 10 to contact me; otherwise, I will continue pursuing my options.   A copy of our conversations have been provided.  
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 03/07/2025

  Thank you for the update, Ms. ****** I have put in a response for a team member to reach out. We thank you for your patience and look forward to helping you resolve this issue. Thanks again.

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23023449
  
  I am rejecting this response because: I have been in touch with the office manager and she never followed through to let me know that the refund check had been mailed.  What is my NEXT step?  I have contacted her three times today and she still does not have an answer for me. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 23rd, 2024 I scheduled a telehealth visit with VillageMD. A nurse called me to start the supposed visit, was rude, said I needed to go someplace else or schedule to see my ********************** I stated he has been away and unavailable for 7 months now. She said basically not her problem and to go somewhere/anywhere else. I said you guys are fired as my provider, and hung up. Whole call was 45 seconds. This is not a 5 to 10 min health visit, it was a 45 sec joke. Come to find they billed me for a health visit which is basically fraud. I called their customer billing people 6 times, each time they lied to me and told me the bill would be removed/reversed. I finally asked to speak to the supervisor, they said supr. was "Busy" but would call me back within 24 hrs. Of course, that was yet another lie. I'm not really expecting anyone at Villagemd to care but I think it is my duty to file this complaint and perhaps save others from a nightmare experience with these people.

  

  Business Response

  Date: 02/28/2025

  Thank you for your feedback and for bringing this to our attention. We have escalated your issue to a billing team member to assist you. Please be on the lookout for a call or email. Thanks again. 
  
  

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22994566
  
  I am rejecting this response because: ************ is poorly run and as expected, they did not call or email as promised. No surprise there. I will contact my insurance company to file a complaint, and make my state's ************************* aware of this situation.
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 03/06/2025

  Hi Mr. ******************** you for the update. I have escalated your response with our billing team and requested they get in touch with you as soon as possible. Thank you for your patience.

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 22994566
  
  I am rejecting this response because: Still no contact from this unprofessional company. Seems they are just playing a game, instead of resolving problems.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 03/17/2025

  Hi *** *******, 

   

  I have confirmed with our billing team that your balance was adjusted, and a team member attempted to call you but were unsuccessful. Our billing specialist did leave a message and asked for a call back but has not heard from you as of today (3/17).  We hope you find this resolution satisfactory. 

   

  Thank you.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my daughter, Vivienne **** in for her 3 year old well visit to meet a new provider at Village Medical in ***********. The provider spent time asking us about ********** health history and any concerns. During the visit I mentioned that ******** had a rash on her chin. I didn't think twice about it being any extra cost or concern as we were there for a visit and discussion with her new provider. Nothing was mentioned that any discussion other than that about her blood pressure, height, weight etc would be an extra cost and excessive charge to both me and my insurance. I'm tired of Village Medical doing this. It's like you are just a number to them and any questions/concerns result in hundreds of dollars extra being charged. I consider it fraud. What's the point of even having an appointment set up to see a provider if everything is just going to be coded to something else and I'll be charged extra for asking any questions? Village Medical has a duty to explain and advise patients IN ADVANCE if they are going to incur excessive charges so that patients can decide for themselves if they want to pay the heinous fees or just avoid them all together by not engaging with the provider. Mind you this discussion about a rash lasted less than 2 minutes and my insurance an I were charged over $200. It's ridiculous. The rash cleared up on its own and the moral of the story is more hand washing and less fingers in the mouth.

  

  Business Response

  Date: 02/17/2025

  Thank you for your feedback and for bringing this to our attention. We have escalated your issue to a billing team member to assist you. Please be on the lookout for a call or email. Thanks again. 
  
  

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22937461
  
  I am rejecting this response because:

  The business sent me a stupid message saying that I should call my insurance before visiting to ask what is covered or not. Why in the world would I call my insurance to ask if I can ask questions?  Really?  So what is covered then in a 'well visit?'  Height, weight, and blood pressure?  Parents can't share concerns when meeting a new provider or ask questions about something.  Village Medical is in this for a money grab. They worst part is they make NO effort to disclose that ANY questions or concerns raised will be charged hundreds extra.  Its completely heinous and everything is that is WRONG with healthcare in the ************* today.  My best interest or that of my child is NOT a priority. It's only their bottom line. I want the bill cancelled as they failed to inform us that it wouldn't be covered under my 'well visit' and Village Medical to start disclosing to patients upfront costs if they intend to force hundreds of dollars of extra charges on unsuspecting patients. 
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 02/19/2025

  Thank you for sharing this update with us, Ms. ********* I have escalated your feedback to our patient relations team to provide you with an update on your case. Thanks again.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22937461
  
  I am rejecting this response because:
  I am waiting for formal documentation they are dropped the EXCESSIVE charges and not double billing my insurance per my conversation with someone from Village Medical.  I also request that Village Medical inform patients that any questions a patient asks may result in extra charges. 
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a patient of this practice since the summer of 2023. The primary care physician I had was great and I had no complaints with the office. In the spring of 2024 they were re- by their original owners, switching from Village medical to priority health group. I have several serious medical conditions that require referrals from my primary togo to my insurance. My original primary care physician, left the practice and recommended me to another physician with high regards. I have been contacting that physician via the portal for over a month as well as calling the appointment line, nurse line, and referral line at the practice and leaving multiple voicemails. I cannot a hold of anybody at the office. I switched to a new primary care elsewhere, but in order to move my referrals they need my medical record. I have personally reached outto them, the medical records office at the new primary care has reached out to them, and my primary care himself has reached out to . It has been Over two weeks, and they still have not responded to any of us, returned voicemails, or answered messages on their patient portal. They are neglecting my healthcare and causing physical and emotional issues at no regard. Their current management is absolutely unacceptable.

  

  Business Response

  Date: 02/04/2025

  Thank you for reaching out. We have shared your complaint with our medical records team who will be in touch to assist you. Please look out for a phone call or email from them. Thank you again. 

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my annual physical on 12/19/24. I received an invoice showing a balance due for an office visit on top of my annual adult physical (which is covered at 100%). I requested Village Medical review my chart as all topics discussed were part of regular screenings. Their response is that the charge is valid because my doctor mentioned continuing with my current diet and exercise plan and this is outside of the realm of a preventative visit. I had a similar issue with them in the past and this is showing a pattern of deceptive billing practices. Their actions appear to be trying to get around the legislation that preventative care is covered at 100% and try to bill additional charges.

  

  Business Response

  Date: 01/30/2025

  Thank you for your feedback and for bringing this to our attention. We have escalated your issue to a billing team member to assist you. Please be on the lookout for a call or email. Thanks again. 
  
  

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22873296
  
  I am rejecting this response because the representative said they view this charge as valid due to a prescription refill being called in.  Since there's no charge for my *** sending in a prescription refill any other time, I reject this response as still invalid and an attempt to get additional money through whatever excuse possible.
  
  Sincerely,
  
  *** *****

  

  Business Response

  Date: 02/04/2025

  Thank you for the feedback, Ms. ****** We have shared your feedback with our billing team. Please reach out to them for further assistance. Thank you. 

• Initial Complaint

  Date:01/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had regular doctor's visit on 2/28/2024 at Village Medical which was a regular physical. In November of 2024, Village Medical sent me a bill for $612. I spoke to my insurance who stated that they paid Village Medical $200 of a $245 line item for the doctor's visit. Another weird charge of $206 was added for the same doctor's visit for no apparent and the insurance essentially stated that they only pay for one doctor's visit on a particular day and indicated this was a really unusual charge. Based on my research, it appears that Village Medical has been making a number of shady charges in the past 1-2 years which I believe related to the statement that *** ********* made to investors in a earnings call in June 2024. The statement is follows: "We believe in the future of these businesses [VillageMD, Summit Health and ******] and intend to remain an investor and partner, but as part of our persistent focus on value creation for ********* Boots Alliance, we are collaborating with leadership toward an endpoint to rapidly unlock liquidity, enhance optionality and position them for additional growth,"The reference to "unlock liquidity" appears to be in line with fact that VillageMD is using unethical means of extracting money out their patients. At first VillageMD denied that they had received the $200 from ************* (the insurance company) and wanted me to pay that amount as well. They have recently agreed to remove that amount from the bill.I told VillageMD that I was willing to pay for the remaining line items including the $45 remaining from the $245 line item but not the 2nd charge for physician's services of $206 for the same day. I refuse to pay for unethical charges and need VillageMD to reverse the $206 charge.Regards **** *******

  

  Business Response

  Date: 01/21/2025

  Thank you for your feedback and for bringing this to our attention. We have escalated your issue to a billing team member to assist you. Please be on the lookout for a call or email. Thanks again. 
  
  

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to an invoice I am receiving for DOS 8/2. This appointment was no different than my other monthly visits of the same kind. For some reason, I am being billed for this and it has been covered on other DOS before and After. I have contacted someone on 12/4, 12/16 and 12/29. Each time I am being told that this will be going to the escalting team and can take 5 business days. I never receive follow up communication and then I call and it starts the process all over again. I have received another email today regarding this past due amount. My EOB also states that I am not responsible for this. There is no way to speak to someone in the ************* as all calls go to someplace offshore. I would like this handled once and for all. If I am able to pull all my paperwork on this, so can your billing department.

  

  Business Response

  Date: 01/17/2025

  Hi *****, 

  Thank you for bringing this to our attention. I have escalated your complaint to a billing team member who will be reaching out to you. Thank you again.

  Customer Answer

  Date: 01/25/2025

   
  Better Business Bureau:
  
  I received a call last week from billing located here in the states.  They have been working with my insurance company as well regarding this matter.  I was told that this may take a little time but it should all be resolved.  I do ***** the employees name and phone numberf to contact them.  If I start to receive emails and texts again about this DOS I will need to open up another complaint.  At this time, I am happy in the direction this is going.   I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****