Complaints

This profile includes complaints for VillageMD's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  VillageMD

  433 W Van Buren St Ste 510S Chicago, IL 60607-5058

  
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  Ocean State Primary Care Coventry

  982 Tiogue Ave Coventry, RI 02816

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  East Side Urgent Care

  1195 N Main St Providence, RI 02904

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  Ocean State UCC Warwick

  1131 Warwick Ave Warwick, RI 02888

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  Ocean State UCC Cumberland

  2140 Mendon Rd Cumberland, RI 02864

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the office to make an appointment for a physical. I made the appointment and was not told about a preliminary office visit before I had a physical. I met with the doctor and he performed a physical. He asked me what meds I was taking and I told him none but told him meds I had taken in the past. He did not prescribe any meds since I am not taking any. I also had no issues or concerns but I noticed he put weight issues in my chart even though I never mentioned it. After the appointment, I was billed for a establishment of care instead of a physical. When I called to question this, I was told this was standard practice for their office. I was never notified of this when I made the appointment since I would never agree to this. Why would I pay to see a doctor just to introduce myself, especially if I decide not to go back to them if I don't like them. I will never return to this doctor and now have to get a physical at a different doctor since they say they did not perform the physical even though the doctor did everything normally done in a physical like listen to my heart, order blood work, and check my ears and throat. This is like me going to the garage to get an oil change and they replace my breaks. I asked for a physical. If that is something they don't provide on a first visit, then they need to inform their patients that so they can decide if they want to go to that doctor or not.

  

  Business Response

  Date: 07/12/2024

  Thank you for your feedback and for bringing this to our attention. We have escalated your issue to a billing team member to assist you. Please be on the lookout for a call or email. Thanks again. 
  
  

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21829722
  
  I am rejecting this response because: I have not received a phone call which I am not surprised by since the office does not answer the phone nor return calls. I did get an email with a link telling me to pay my bill. When I click on the link, the system crashes which has been the case from day one. I have never been able to access their portal without their system crashing.
  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 07/16/2024

  Hi ***, 

  We have received an update from the patient relations team who have informed us your case in in review. They will be reaching out to you with an update. We appreciate your patience as we resolve your matter. Thanks again. 

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/27/22 I completed a wellness exam with my primary care physician at Village Medical in ******. The doctor's billing office, ****** Medical submitted a charge of $298 for the exam.The insurance claim was denied in February of 2023. ****** Medical sent me the bill for $313 I paid the bill on 3/1/23. I also appealed the claim denial and ****************** did honor payment of $126.28 per allowed ******** cost in April of 2023. I called ****** and as of 4/24/23 they stated that they did not receive the payment yet. I called and e-mailed ****** on a regular basis during the year and the billing office staff stated that they could not refund my payment since I am still seeing the doctor. ****** staff also suggested that I use the funds to pay my doctor visits during the year. At $15 per visit, it will take me several years to use the refund which I declined. I am exhausted at trying to recover my funds. I need your assistance in this problem. I also called the insurance customer service staff and they confirmed the claim was paid. I consent that the BBB may disclose information it receives consistent with BBB Privacy Policy in which case HIPAA or state law may no longer protect this information.**************************** 3/21/24

  

  Business Response

  Date: 07/12/2024

  Thank you for your feedback and for bringing this to our attention. We have escalated your issue to a billing team member to assist you. Please be on the lookout for a call or email. Thanks again. 
  
  

  Customer Answer

  Date: 07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Village Medical on ****** Dr. ** where my primary care provider is as per my insurance plan ***- SilverD advantage plan. I went to see a provider, my test came back positive for a very serious disease that needs to be taken care of immediately by specialist and I was told I was getting a referral to a specific gastroenterology office and to call and make an appointment. When I called this specialists office they stated no referral was showing on my ***-Silver D advantage online portal and *** will not pay for any visits to them unless the referral is done through the *** website digitally only. I called VILLAGE MEDICAL and advised them of this and they stated the referral was already done and approved and faced over to the gastroenterology office. I called the specialist back and they again states nothing is showing up in *** account. So I called VILLAGE MEDICAL again and they kept stating the referral was done already there is nothing more they can do. This has been going on since 6/3. So I called *** and they stated that in fact they will not pay for any specialist visits unless approved beforehand and the approval as obtained through their online digital referral system which they did not have any record of village medical submitting for a gastroenterologist for me. I called village medical back and they are still adamant that a referral approval was obtained. I asked them to speak with someone else and they said last Friday I would receive a call back within 3 days. It is now the following Friday exactly 7 days later and no call or resolution and I am needing to be treated for a life threatening illness that is impacting me greatly. I need this resolved and getting nowhere with them. All I need them to do is submit the referral through *** online referral system to get actual approval. I can't pay out of pocket for my medial bills. They know how to submit these referrals because they have already previously submitted a proper referral.

  

  Business Response

  Date: 06/25/2024

  Thank you for bringing this to our attention. We have escalated this to our patient relations team who are looking into this immediately. Please be on the lookout for a call or email from us. Thanks again. 

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COMPLAINT Against ************************** *****, MD NPI #********** VILLAGE MEDICAL (VM) ************************************** URGENT! PATIENT GOING THROUGH WITHDRAWAL AND NOT DOING WELL Village Medical Doctor ********** Against Patient by Withholding Psychiatric Medication Refills On 3/26/24 I inform Doctor ************************** (***) that ******** was billed for services never received and Patient Medical Records are erroneous. Doctor ***** me but states that he will write Refills on Patients 5 Medications to last for one year; giving Patient time to find a new PCP. His words, ... that way you can find someone who is a little more compatible. But thats not what Dr. *** did. Four of the five medications were written as he said he would do; 90-days with 3 Refills. One Psychiatric medication was written for 90 days only, with No Refills. On 4/10/24 I went to Doctor with the error. Doctor would not see me but conveyed through staff that he was not changing the prescription. I was able to get an appointment with a new PCP after a 7-week waiting period. On that date, I would have enough medication for 29 days. BUT, 34 days before the appointment, I was notified that appointment was cancelled because PCP left the practice earlier in the week. I have been taking the Venlafaxine ER that this doctor has unethically chosen to keep from me, at the recommended maximum dosage of 225 mg, for 16 years. He did annual refills on all my medications last year, as did the other two VM doctors I saw the two previous years. As has every PCP Ive had the 12 years prior to them. Why did Dr. *** choose, when no medical reason exists, to cut my psychiatric medication after 90 days? I attest the reason to be Retaliation. He clearly stated he had a compatibility issue with me in this 6th office visit with him. What was different than the other 5? I chose to voice my displeasure about erroneous information in my medical record and subsequent insurance ********.

  

  Business Response

  Date: 06/14/2024

  Hi ****** - thank you for sharing your experience with us. I have escalated your complaint to our patient relations team who will be in touch. Please look out for a call or email. Thanks again. 

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21847924
  
  I am rejecting this response because:

  VillageMD did not follow through in communicating with me.  

  On 6/14/24 I received a phone message (NJ Phone number ************) from ******** saying she was from Patient Relations for Village Medical.  She stated she would like to have further discussion and asked me to return her call.  I do not know if this is BBB related as I submitted my complaint to six emails associated with Village Medical.

  On 6/15/24 I called back.  Recording stated You have reached Patient Relations for VillageMD and Summit Health.  I left a message for ******** stating that further communication will have to be done in writing through my email.  I am a former  ****************** and understand Cognitive Processing and know what this withdrawal is doing to me.  I cannot process anything auditorily because I cant pay attention long enough.  Thank you.

  I have heard nothing back.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/25/2024

  Thank you for updating us on your complaint, ******. We have followed up with the patient relations team for an update. Please look out for a call or email from our team. Thank you again.

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21847924  I ALREADY RESPONDED TO THIS ON 6/20/24.  PLEASE SEE BELOW:

  6/20/24   Reject Business Response
  Complaint:21847924
  
  I am rejecting this response because:

  VillageMD did not follow through in communicating with me. 

  On 6/14/24 I received a phone message (NJ Phone number ************) from ******** saying she was from Patient Relations for Village Medical.  She stated she would like to have further discussion and asked me to return her call.  I do not know if this is BBB related as I submitted my complaint to six emails associated with Village Medical.

  On 6/15/24 I called back.  Recording stated You have reached Patient Relations for VillageMD and Summit Health.  I left a message for ******** stating that further communication will have to be done in writing through my email.  I am a former Special Ed ******* and understand Cognitive Processing and know what this withdrawal is doing to me.  I cannot process anything auditorily because I cant pay attention long enough.  Thank you.

  I have heard nothing back.
  
  Sincerely,
  
  *************************
  
   
  Sincerely,
  *************************

  

  Business Response

  Date: 07/12/2024

  Hi ******, 

  Thank you for following up. We have requested Maybelline to reach back out to you to resolve your issue. Please look out for a call or email. 

  
  Thanks again.

  Customer Answer

  Date: 07/14/2024

   
  Complaint: 21847924
  
  I am rejecting this response because:  

    This is the third time I have been told "Please look out for a call or email."  (6/14/24, 6/25/24 and 7/12/24)

    When I submitted my Complaint on 6/13/24 I BEGGED FOR HELP in going through withdrawal from a Psychiatric drug I have been taking for 16 years that was  unethically withheld from me by a physician under your employ.  A month has passed and my suffering from titration of the medication is getting worse, as is medically expected.  

    WHY DO I HAVE TO CONTINUE TO SUFFER?

    Why does someone need to communicate with me?  I have given you the facts.  All VillageMD needs to do is check my Medical Records from 3/26/24 back to 5/12/21.  I have already signed the ***** Release.

    I REQUEST CONTACT THROUGH EMAIL. 

  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/25/2024

  Hi ****** - 

  I have confirmed with our patient relations team member, Maybelline, that she has reached out to you via email. In order to deliver the outcome of your case, ********** will need to speak with you over the phone as we do not send any correspondence to our patients via email regarding their care. 

  You can reach back out to her at ************************ to set up a time that works best for you to discuss. 

  Thank you.

  Customer Answer

  Date: 08/06/2024

  Complaint: 21847924
  
  I am rejecting this response because: I had Hand Surgery on Friday, July 26, 2024. 

  I have enclosed documentation proving this. 

  I am having a difficult time following this surgery. I live alone, so I have to do everything with no help!  I am 64 years old with other medical problems.  I had my right hand operated on in June, 2023, which still gives me problems. I am doing the best that I can and am struggling. 
  
  I firmly attest that I have not received any response from VillageMD other than they refuse to answer me via writing. 

  There is an apparent rule against sending information via email, so I requested that I receive their report in writing my **** mail. 
  
  I have given VillageMD the reason for my insistence is that I am unable to comprehend auditory stimuli since I am (still) going through Withdrawal of Venlafaxine ER: so caused by their doctor.  I fail to understand their lack of cooperation with me.  I further do not understand, after my request that I be contacted only in writing, that I get a Phone Call at 6:49 a.m. by the assigned representative on my case.  It was inconsiderate and alarming receiving a call that early in the morning.
  
  I have been communicating further with VillageMD. 
  
  Copies of emails between myself and ********************* in Patient Relations dating 7/25/24, 8/1/24, and 8/2/24.
  
  Your reconsideration is greatly appreciated!
  
  Sincerely,
  
  ************************;    

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Village medical was my health care provider in ****************, In Jan 2023 I just moved to ********* and was told by my health care insurer to get a new provider and doctor. I selected Village medical and *************. This was for my required yearly physical, at no cost to me. I scheduled all of this and received a physical, but 2 months after was told of a bill for what my insurance company has always paid. What Village tries to do, is bill a separate visit for what every other provider does for their yearly physical. After arguing the bill, I was told it was being dismissed. Over one year later, Village Medical, with no warning, ******** to abandon ****** as a provider, and then decides to rebill me for a bill I was told was dismissed. The no warning came 3 months after I resigned up with them, in March, and the bill came 2 weeks later. This is obviously a poorly managed company with the no warning they were leaving (injury), but is also a dishonest company by rebilling an already settled account after pulling out (insult)

  

  Business Response

  Date: 06/10/2024

  Thank you for your feedback and for bringing this to our attention. We have escalated your issue to a billing team member to assist you. Please be on the lookout for a call or email. Thanks again. 
  
  

  Customer Answer

  Date: 06/16/2024

   
  Complaint: 21820252
  
  I am rejecting this response because:

  I have not heard from the billing department as I was told.  It has been 6 calendar days, and apparently you will close this case with no response after 7 days, so I have to reject what is implied as a settlement.  *********** website now shows, again, a balance of zero, bot the statement does not show this has been settled.  This is similar to previous correspondence with this company.  Everything is settled, until its not.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/18/2024

  Thank you for the update, ****************. We have followed up with our billing team to give you an update asap. Thanks again. 

  Customer Answer

  Date: 06/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am filing this complaint regarding a bill I am receiving from Village Medical (owned by ********************** which I believe is a ********* subsidiary). I went in for my yearly physical on January 4, 2024 which is fully covered by my insurance. I went through the normal questions that my doctor normally asks me. At one point, he asked me if I was having trouble sleeping. I said occasionally I was. He suggested I try taking Melatonin. He did not prescribe Melatonin as it is over the counter. This was maybe a ***** second *** exchange, prompted by the doctor, and not at all a reason I was visiting the doctor. ********************** then closed their Village Medical ********s a few weeks later so the doctor is no longer there. I am now receiving a $47.64 bill from them saying that I had a separate appointment (on the same date) due to insomnia and was prescribed Melatonin (which is an over the counter drug that does not require a prescription). Normally I would handle this through my doctor, but my doctor's ******** was closed at the beginning of the year by **********************. I have called the billing department at least 5 times trying to rectify this. At one point they sent my request for review but when I called back a couple weeks later, they said my request was denied. On my last call with their billing department, I asked if I could speak with someone in the review department or a superior who could answer more specific questions, but was told by the billing associate that no one could help me regardless of who I was transferred to. I understand that the billing department probably is just doing their job, but I should not be charged for something that did not occur. The goal of this complaint is that I should not have to pay $47.64 for honestly answering questions during my physical that required no followup from my doctor.Details:Patient Name: ********************************* Account #: ************ DOB: June 22, 1988 Physician *************************************** Amount Charged: $47.64

  

  Business Response

  Date: 06/04/2024

  Thank you for your feedback and for bringing this to our attention. We have escalated your issue to a billing team member to assist you. Please be on the lookout for a call or email. Thanks again. 
  
  

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21791692
  
  I am rejecting this response because: the business said they would reach out 6 days ago.  I have yet to hear from VillageMD.  I am not sure if they are still planning to reach out but the message from BBB says that this complaint will close out in 7 days if I do not respond so feel that I need to say that I am rejecting it since no communication/resolution has occurred.  Still have yet to hear though so not sure if this was actually escalated; I guess it is possible I hear this week some time.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 06/13/2024

  Hi ******, 

  Thank you for the update. We have shared this with our billing team. Please expect a phone call or email within ***** hours. Thanks again. 

• Initial Complaint

  Date:05/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Village medical on 2/26/24 . When I left the visit I was told that the visit would be fully covered by my insurance. I then recieved a bill in the Amount ******. When I was there the DR did not perform any services. We were not able to communicate because she did not speak English very well. She said since Village medical is closing I will just refill your prescriptions. She did not review my blood work which was the reason I was there. She didn't do anything and the visit was only a couple of minutes. I beleive this bill is unjust and the money paid by the Insurance should be accpeted as payment in full.

  

  Business Response

  Date: 06/04/2024

  Thank you for your feedback and for bringing this to our attention. We have escalated your issue to a billing team member to assist you. Please be on the lookout for a call or email. Thanks again. 
  
  

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21780186
  
  I am rejecting this response because:
  They called and left me a voicemail and when I tried to call back the number the number was disconnected
  Sincerely,
  
  **********************

  

  Business Response

  Date: 06/05/2024

  Thank you for the update, *******. We have requested a billing team member to call you back to help you with your issue. Thanks, again.

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21780186
  
  I am rejecting this response because: They have still yet to contact me to resolve the concern and their number is still disconnected.  I have found several other people with same issue so we are discussing class action lawsuit at this time.  
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been a while because my family have been to busy mourning my father. I understand that it's a business but when you call in because your family member is very sick the last thing we care to hear about is a survey especially when the questions are irrelevant. Many people don't want to do a survey or waste there time to hear about there being a survey. Colorado used to feel like a family based practice but now it's become so commercialized since Village Medical took over. Please stop having your agents mention the survey. Asking at the beginning is enough and if we say no to the survey don't call afterwards. This is very frustrating. Especially when you're more worried about your dying relative then a survey. I'm surprised no one else has complained about this because I do know there are many patients not happy about you having the whole survey. If you do keep it please don't have your agents mention it let them worry about the **** patient. Because right now I don't feel as this company gives a s*** They only care about there **** money. Please prove me wrong and make this place feel family based again.

  

  Business Response

  Date: 06/04/2024

  Thank you for reaching out, *******. We appreciate you sharing your experience with us and have escalated your concerns with our patient relation team who would like to learn more. Please be on the lookout for a call or email from them. Thank you. 

• Initial Complaint

  Date:05/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a wellness visit on 20-sept-23. During the wellness visit the doctor raised the subject of blood pressure which I did not request to discuss or need advise on. The doctor proceeded to give me 30 seconds of advice on blood pressure which I did not need. I was then billed $122.98 for the 30 seconds of advice and told that the blood pressure topic was not covered by my insurance under the wellness visit.I have not paid the bill but have been disputing it with the billing department for months telling them over and over that I neither requested or needed the advice on blood pressure. The billing department just keeps telling me I must pay.Account# *************

  

  Business Response

  Date: 05/23/2024

  Thank you for your feedback and for bringing this to our attention. We have escalated your issue to a billing team member to assist you. Please be on the lookout for a call or email. Thanks again. 
  
  

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21746019
  
  I am rejecting this response because only saying "we will look into it" is not acceptable.  It has been a few business days since the business response.  I've not heard anything from the business.  I'm expecting the bill I am challenging to be removed and I'm waiting for that to happen.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 06/04/2024

  Thank you for the update, **********************. I have followed up with the billing team and they confirmed that they will be reaching out to you. 

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left paperwork at the front desk with the receptionist at the end of January for my fmla for my employer, it was due March 15th. So I gave them plenty of time to fill it out. Never heard any updates so I called March 1st, left a message and heard nothing. I finally get a call on March 13th at 4:55pm, while Im at work and unable to answer and they left a voicemail stating the doctor would fill it out Monday the 15th. Never was filled out and my work denied my FmLa because documentation was never received. Now, I submitted through my pharmacy a refill over a week ago, never got a refill. So I messaged my doctor on the app and I still do not have a refill for my medication. I have not been contacted by the doctor at all and Im getting fed up with this doctor.

  

  Business Response

  Date: 05/13/2024

  Hi ****************** - Thank you for your feedback and for bringing this to our attention. We have escalated your issue to a patient relations team member to assist you. Please be on the lookout for a call or email. Thanks again.