Business Profile

Mortgage Banker

Rate

Headquarters

Complaints

This profile includes complaints for Rate's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

51 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My first mortgage payment was required to be sent by mail. I was not provided an option for electronic payment. I sent the payment to the address (three money orders. Please see photos) by certified mail. The money orders were receieved and the payment was rejected by Guaranteed Rate/***********. The money orders were returned to Guaranteed Rate/*********** and subsequently lost by the company. The money orders were never cashed/processed and I had to ultimately request a stop payment and refund for the money orders. I was charged a $45 fee ($15 for each money order) due to the company losing my payment. Western Union advised that I would need to ask Guaranteed Rate to reimburse me for the fees. The lock box company for ***********/Guaranteed Rate has the documentation that the payment was received, rejected and returned to ***********/Guaranteed Rate and has sent the information to ************************* (a research representative for Guaranteed Rate). I am requesting reimbursement for the $45 fees incurred due to the companys error.
Business Response
Date: 03/10/2023
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive information, we have emailed our formal response directly to the borrower.

Respectfully,

The Customer Success Team
********************
3940 ************************************************************ ** why here...
Initial Complaint
Date:02/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a 100% VA disabled veteran residing in ***********, ** and thus should be exempt from paying property taxes on my primary home. I closed on my house on April 7, 2022. My VA disability determination came in August 2022, however, it is effective April 1, 2022. I took a copy of my VA benefits letter to my county office to apply for Homestead tax exemption, and it was approved. I then informed my mortgage ***************** (Guaranteed Rate) that firstly, they refund me the taxes I have paid to escrow, and secondly adjust my monthly mortgage amount. However, after their review of my case, they wrote to me about Automatic Payment Program (enrollment), which was completely irrelevant to the issue at hand. I have attached a screenshot of the email I sent to them in December, and their response letter in January. Kindly assist.
Business Response
Date: 02/22/2023
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive information, we have emailed our formal response directly to the borrower.

Respectfully,
The Customer Success Team
********************
3940 *************
*******, ** 60613
Customer Answer
Date: 02/23/2023

Complaint: 19394131

I am rejecting this response because:

Sincerely,

************************************
I have received the response from Guaranteed Rate **************** and it is unsatisfactory, to say the least. It does not address my concern at all. I have attached a copy of their response (*********************** BBB....pdf) for your perusal. To repeat myself, I am a 100% VA disabled veteran and thus qualify for Homestead property tax exemption on my primary home, effective April 7, 2022 (see ************************.pdf). Hence, all the money I paid into escrow for property taxes has to be refunded to me. Every month, I was charged $724.18 for homeowners insurance and taxes (I have attached a copy of mortgage statement as evidence). Hence, I am expecting approximately $5200 in refund (payments made from June 2022 to January 2023). Please help a disabled veteran as me and my family are counting on this money for our day-to-day expenses. Thanks.
Business Response
Date: 03/07/2023
Our records indicate we have already responded to ******************************* concerns and he has not provided any additional information to address. Our position has not changed. Thank you.
Customer Answer
Date: 03/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

************************************
Initial Complaint
Date:02/11/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a previous customer of Guarantee Rates, but my mortgage was sold to ********** ******** Services in September 2021. Despite this, I recently learned that I was billed for $2237.89 by Guarantee Rates on April 4th, 2022, without any explanation or prior notification. The bill went to my escrow account with ********** ******** Services and ********** made transaction without my permission (the transaction appeared on my mortgage statement as a payment for homeowner's insurance on April 4th, 2022, but I had already paid my insurance premium in June 16th, 2022, and my insurance is paid annually. I only learned that the transaction on April 4th, 2022 was for Guarantee Rates when I called **********).I reached out to both Guarantee Rates and ********** ******** Services' customer service multiple times over the past several weeks to inquire about this transaction, but my attempts were met with unhelpful and rude representatives. They have refused to provide any further information about the transaction and have consistently redirected me to other departments or companies, without addressing my concerns directly.I am deeply concerned about this matter and feel that the transaction could be a potential case of fraud. I will be very appreciated that you investigate this matter and take appropriate action to ensure that my account and personal information are secure. I request that Guarantee Rates compensate me for the unauthorized transaction and my time spent in tracking this matter, as well as for any incurred interests. I also request that Guarantee Rates' customer service representatives receive better training in how to handle customer complaints, as the unprofessional and dismissive manner in which they have treated me is unacceptable.Thank you for your help.
Business Response
Date: 02/15/2023
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive information, we have emailed our formal response directly to the borrower.

Respectfully,

The Customer Success Team
********************
3940 *************
*******, ** 60613
Customer Answer
Date: 02/18/2023

Complaint: 19388844

I am rejecting this response because: there are so many mismatches between the information provided by Guarantee Rates and their mortgage transition party, ********** ******** Services, LLC.
I appreciate you spending time looking into this issue. However, I am disappointed and very confused about the information you provided, as obviously there are many mismatches from what I learnt from ********** ******** Services, LLC. Following are the mismatches

1. The *** you provided (in email) is just an estimation, which has nothing to do with the actual transaction I found from my escrow account. The letter you provided is also based on ***, which is an estimation, instead of the actual transaction. I am very surprised that, as a financial entity, your responses to customers are based on estimation instead of the actual numbers.
- attached is the actual transaction record I have received from ********** for the first half of 2022 (see attachment escrow_carrington_actual.pdf), as you can see there is an disbursement $2237.89 in ***** that is denoted as NOT USED, in addition to the city tax disbursement $2,487.06 in the same month. I have no idea how the 2 numbers mapping to the only one number $2,237.82 you indicated in your letter and *** for ***** 1 2022. I can also find the 2 numbers in my mortgage statement in ***** (see attachment april_mortgage_statement.pdf).
- I do see the hazard insurance disbursement in June for $2,379.00 (see attachment june_mortgage_statement.pdf and escrow_carrington_actual.pdf). The amount is different from your letter and ***, but I think it's fine as insurance prices can go up. However, I still can't match how the 2 disbursements in ***** along with this one in June map to the 2 numbers you mentioned in *** and your letter for ***** and June.

2. I have called customer service in ********** ******** Services, LLC. about this mismatch many times as well. They said the $2237.89 in ***** denoted as NOT USED is actually a transaction to Guaranteed Rates. That's why I reached out to you. I have no idea which party has the correct information, as I am not involved in the transaction and have no visibility. I am also not sure if you are correct that after the servicing of my loan transferred to ********** ******** Services, LLC effective October 1, 2021, GRI was not involved with any transactions in my escrow account after the effective date of transfer. I urge you and ********** ******** Services, LLC. can look into the transaction again for details.

I understand you might not have full visibility to all the transactions as the service has been transferred to ********** ******** Services, LLC since October 1, 2021. However, there is something falling through cracks and the information has so much mismatch and gap between what you told me and ********** ******** Services, LLC. I believe it's the responsibility of GRI and ********** ******** Services, LLC to make sure the transition goes smoothly. I am very disappointed that I am the person to stitch shattered information to get the transition back on track, instead of GRI and ********** ******** Services, LLC. I am also very disappointed and surprised about how little support I got and how much misinformation I continue to learn from both GRI and ********** ******** Services, LLC, when I take the initiative to get the transition back on track.

I respectfully decline your responses as there are so many mismatches to information your transition party, ********** ******** Services, LLC, provided. I urge you and ********** ******** Services, LLC. look into the transaction again for details and sort things out.

Sincerely,

*****************
Business Response
Date: 02/20/2023
Hello,

This complaint was also submitted to the ***** We will be responding to the complaint through the **** portal.
We ask that the borrower review the official response once it has been submitted via the *****

Respectfully,

The Customer Success Team
********************
3940 *************
*******, ** 60613
Customer Answer
Date: 03/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:02/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Guaranteed Rate completed a refinance for my home and they duplicated the recording of my mortgage. I contacted the company several times via telephone, email, voicemails to no avail. Not a single person at the company sought to resolve the issue they created. Their intentional failure to correct their issue caused me to incur additional fees and higher rates as I awaited Guaranteed Rates resolution of the problem. I emailed called them about the issue in December 2022 and not a single person from their company corrected their error as of today.
Business Response
Date: 02/20/2023
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive information, we have emailed our formal response directly to the borrower.

Respectfully,
The Customer Success Team
********************
3940 *************
*******, ** 60613
Initial Complaint
Date:01/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I receive multiple late payment notices nearly every month since having my home for over a year, phone calls, pink slip mail, etc. Guaranteed Rate cashes my mortgage checks every month, yet claims it does not get to them. Their website is having recurring issues with account signups. Therefore, we are unable to pay online to better track false claims of payments not arriving. The checks are sent through ***** The checks are cashed in just enough time to be hit with stacked late payment fees every month. No resolution has been found in calling them and explaining the situation multiple times.
Business Response
Date: 02/02/2023
Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We strive to provide our customers with excellent service, and we apologize that you felt it necessary to submit a formal complaint. Currently, we are still in the process of conducting further research. This is to ensure that your most recent concern is addressed appropriately.
Initial Complaint
Date:01/22/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I had a loan from this company from Sept. 2021 to Aug. 2022. We moved from ******** to ********** during Mar. of 2021. We had a house built and our builder specified we must go with this loan company. Our loan was sold to another company for servicing during Aug of 2022. We maintained up-to-date payments during the time we had a loan with this loan company. The loan number was ***********. During the time we had a home loan with this company, we received (from time to time) Property Tax bills from the County Tax Collector of Madera County **********. Not sure if the loan company also received the copies of same Property Tax bills, we forwarded the Property Tax bills to the loan company. Escrow money was included in the monthly payment to the loan company to pay the Property Tax and other bills like ******************* etc. when they became due, etc. The loan company never returned any of our letters/Property Tax bills to us nor provided any status, etc. We just assumed the Property Tax bills and etc. bills were being paid by the loan company.Fast forward to Jan. 19th, 2023 when we received an overdue Property Tax bill from the *************************** stating we owed $ ******** for Tax year 2021 for a Tax we have never been told we would owe. Of the $ ********, $ ****** was a penalty because of not yet paid and also past due. We feel that since the loan company was sent each and every Property Tax bill we received during the time the load company had the mortgage on our home, the loan company should have informed us that the loan company was not going to pay the Property Tax bill. So we feel the loan company should reimburse us back the $ ****** we have had to pay in penalties to the ***************************.We contacted the loan company on Jan 20th 2023 and the person we spoke to from customer service told us that we needed to contact the successor loan company. We did and the successor company customer service rep told us that the original loan company was responsible.
Business Response
Date: 01/31/2023
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive information, we have emailed our formal response directly to the borrower.
Customer Answer
Date: 01/31/2023

Complaint: 18880076

I am rejecting this response because: What was provided in the feedback from the business didn't answer the question of: 'why didn't the loan company inform us they were not going to pay the taxes when they were sent the bill.' *** the loan company informed us they were not going to pay the tax bill we would not be responsible for the $ ****** in penalties.
When we owe the loan company money, they are so quick to let us know. We, being the consumer had moved from out of state to ********** and had never been involved in such a tax.
The loan company, we felt owed us the courtesy of informing us they weren't going to pay the tax bills. The loan company has and had the expertise in these matters, and we didn't. We were at a disadvantage and the lesser of the two in the contractual relationship with the loan company.

Sincerely,

***************************
Business Response
Date: 02/09/2023
Our response has not changed. No additional information was provided by the customer.
Customer Answer
Date: 02/10/2023

Complaint: 18880076

I am rejecting this response because:
I feel the loan company has a duty to let people that have loans with them know when the loan company is not going to pay a tax bill. I have now incurred a penalty, that I have already paid, and want reimbursement.
The loan company needs to know one thing, that is: the cost for the loan company to defend itself in litigation, in this case ********** Small Claims Court, will be greater than the amount we are discussing here by many thousands of dollars, even if the loan company wins in Small Claims Court.

So, come this next Monday morning, I intend to research and file the necessary paperwork with the local court to bring the loan company into Small Claims Court. This is not a threat that I am making that I don't intend to follow-up on.

Sincerely,

***************************
Initial Complaint
Date:01/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted the company first, but it did not respond to me.Re: Loan Number ********** I received a notice of lender-placed flood insurance for $497.19. In November, I received a phone call from the lenders insurance department that they needed the information to pay the insurance bill. I provided it by phone and email. I spoke with the representative who told me that she was paying it now.The lender notified me by mail during the holiday season. I called when I uploaded the documentation, but did not hear back until December 26th, when my agent called me to tell me that my flood insurance had lapsed. I paid the insurance myself, but it would not be effective until January 26, 2022.I have an escrow account where money is collected to pay insurance. When I called the lender again, I was told that the lender was not required to pay my flood insurance and did not. If you say that you will do something, do it. If the staff member told me that I had to pay it, I would have. The lender is at fault for not paying the insurance. You caused it to lapse. This is the worst experience I have ever had with my home loan. You should pay this bill! Please tell me the government agencies to file a complaint. Pay this bill.It is basic. The lender collects money from me for this purpose and said it would pay. Either your word means something or it doesnt.
Business Response
Date: 01/24/2023
Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We strive to provide our customers with excellent service, and we apologize that you felt it necessary to submit a formal complaint. Currently, we are still in the process of conducting further research. This is to ensure that your most recent concern is addressed appropriately.
Customer Answer
Date: 01/24/2023

Complaint: 18815150

I am rejecting this response because: it is not a resolution of my complaint, just an acknowledgment.

Sincerely,

*********************
Business Response
Date: 02/02/2023
Currently, we are still in the process of conducting further research. This is to ensure that your most recent concern is addressed appropriately. We appreciate your patience while we continue to look into this matter.
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my first home on my VA loan. The mortgage company never sent a bill, so I contacted the agent and the load officer. Only to find out I am behind, fine let me make a payment and then work on it but they said I now had to go thru mitigations. Ok, but first we had to fix the loan they had it listed as a new construction that is why they didn't send a bill to the house, had my old address wrong, my phone number wrong. Seriously how many mistakes can be made on one loan, I've since made a ******* payment which still doesn't catch me up, my daughter lives with me now and her two kids, but she has nothing to do with the loan. I qualified all by myself yet they still want information from her that they shouldn't, and they still don't show my ******* payment in balance owed. I feel I'm getting asked for the same information over and over and they aren't trying to work with me. I have all the documents i sent them only can prove it thru an email. but now I'm send it again
Business Response
Date: 01/12/2023
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We strive to provide our customers with excellent service, and we apologize that you felt it necessary to submit a formal complaint. Currently, we are still in the process of conducting further research. This is to ensure that your most recent concern is addressed appropriately.

Respectfully,

The Customer Success Team
********************
3940 *************
*******, ** 60613
Initial Complaint
Date:11/11/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Guaranteed Rate sold our mortgage loan to US Bank before 10/23/22, we received notice of this action on 10/31/22 by mail. We had already made our first payment for November, as well as a principal reduction payment of $150,000. Between the signing payment and the other payments made the total payments to date equal $156,553.73, leaving a mortgage balance of $345,549.24. But Guaranteed rate is thus far refusing to forward those funds to US bank, who actually took over the loan before most of these payments were made, unknown to us when we made these payments. US Bank is showing a mortgage loan of $496,142.99, because Guaranteed Rate is refusing to forward the funds, instead they are only telling us that they have sent US Bank a copy of our payment history. All we want is for the total funds of $156,553.73 to be forwarded to US Bank in a timely- within 1 business week, manner. 1 business week as it has already been ***************************************************************** stated that they will transfer the funds.
Business Response
Date: 11/17/2022
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive information, we have emailed our formal response directly to the borrower.

Respectfully,
The Customer Success Team
********************
3940 *************
*******, ** 60613
Customer Answer
Date: 11/19/2022

Complaint: 18392293

I am rejecting this response because: the business has still failed to transfer all funds to the new servicer. While Guaranteed rate has transferred a significant amount, it is still not the full amount already paid toward the mortgage. Guaranteed Rate is still attempting to keep money that is not theirs, with the result being that we, the consumers, would be forced to pay the still missing amount twice. This is unacceptable.

Sincerely,

*************************
Business Response
Date: 11/21/2022
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive information, we have emailed our formal response directly to the borrower.
Customer Answer
Date: 11/22/2022

Complaint: 18392293

I am rejecting this response because: Guaranteed Rate has still not transferred the full amount of funds paid to date. Their responses are simply excuses they are making in an attempt to waste time and hope that the consumer gives up so that they can keep the remaining funds. I will not allow this business to steal my money because they think it's acceptable to blow off a serious consumer complaint.

Sincerely,

*************************
Business Response
Date: 12/14/2022
Hello,

The additional funds in question to satisfy the remaining balance were sent to US Bank via wire transfer on 11/15/2022. The complete balance has transferred to the new loan servicer, US Bank and GR does not hold any additional funds. Any further concerns regarding the servicing of the loan need to be directed to the new loan servicer, US Bank. US Bank became the new loan servicer of the loan, effective December 1, 2022.

Thank you.
Initial Complaint
Date:10/26/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hold a loan with Guaranteed Rate for my property at *****************************************************. During the pandemic, I was an essential worker helping in the epicenter in both ****** and *************. During this time, I was negatively impacted by the pandemic and qualified for forbearance. I completed the duration of time and re-entered payments on my mortgage on time. In order to account for the payments not made during the time I was in forbearance; it was agreed that I would conduct a loan modification. This included a 3-month trial period that I completed successfully. I filled out and notarized the appropriate paperwork for my loan modification on time and Guaranteed Rate rejected my initial notarizations because the attorney did not date his signatures. In the *******************, it is not necessary to do so. This delayed the application of my loan modification, but I went ahead and re-did the paperwork again anyways despite the clerical error on Guaranteed Rate's end, this time from ******. For the duration of my original loan with Guaranteed Rate, the trial period for the loan modification, and the duration of time between when it became applied as replacement for the old loan, I have not missed a single payment. However, I have been recently notified that I am due for one month worth of payment and am delinquent. I have held at least 10 phone calls and messaged directly via email multiple times, and Guaranteed Rate is taking a position that I still owe despite never missing a payment. Their current interpretation is that they applied my payments the way they chose to, instead of in line with the loan stipulations and now I am receiving late fees. The purpose of the loan modification was to roll any debts into the new loan and remain on time with payments. Guaranteed Rate is not holding up their end of the deal by misapplying my payments. I want my loan modification to be re-structured to cover the alleged debts and all contrived feeds to be waived.
Business Response
Date: 11/04/2022
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We strive to provide our customers with excellent service, and we apologize that you felt it necessary to submit a formal complaint. Currently, we are still in the process of conducting further research. This is to ensure that your most recent concern is addressed appropriately.

Respectfully,

The Customer Success Team
********************
3940 *************
*******, ** 60613
Business Response
Date: 11/21/2022
Hello,

This complaint was also submitted to the ***** which has since been responded to.

We ask that the borrower review the official response submitted via the CFPB.

Respectfully,
The Customer Success Team
********************
3940 *************
*******, ** 60613
Customer Answer
Date: 11/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

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