Reviews
This profile includes reviews for Rate's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 111 Customer Reviews
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Review fromCarol A
Date: 06/17/2025
2 starsCarol A
Date: 06/17/2025
They do not have a phone number on their website to call for help of any kind. I have a loan pending and I am unable to get access to my account....and no one is there to help!
Rate
Date: 06/20/2025
Thank you, *****, for taking the time to submit a review, we truly value your opinion. At your convenience, please contact us at *************************************** or ************, M-F 8:00am-6:30pm (CST) if you still need assistance.Review fromAmy B
Date: 11/14/2024
1 starAmy B
Date: 11/14/2024
Great people !!!! to work with. Rates are good as well. Everything was amazing! But they sell loans to worst company to deal with - ***. Just because of that I won't recommend it.Rate
Date: 11/18/2024
Hello,Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We apologize for your most recent experience with our company. If you have any questions or concerns, please feel free to reach out to our Customer Success Team at *************************** at **************, Monday through Friday, from 8:30 AM to 5:30 PM CST.Respectfully,The Customer Success Team ********************************************************Review fromGregg C
Date: 11/13/2024
1 starGregg C
Date: 11/13/2024
After buying and selling over twelve houses over 35 years, I would NEVER use Rate again. For a number of reasons. The sell your name, address and phone number to companies that try to make you feel the need to buy their services. They do not give you all the information about the loan till you are at the table. VERY VERY poor business ethics. Only giving one star because I can not give it a tenth of a star.Rate
Date: 11/18/2024
Hello,Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We apologize for your most recent experience with our company. If you have any questions or concerns, please feel free to reach out to our Customer Success Team at *************************** at **************, Monday through Friday, from 8:30 AM to 5:30 PM CST.Respectfully,The Customer Success Team ********************************************************Review fromKeith H
Date: 11/13/2024
1 starKeith H
Date: 11/13/2024
Would not recommend wasting time with this lender, specially in **************. Massive waste of time and money for nothing. Was fortunate enough to get to deal with *** ********, in a SC branch. He made promises he couldn't back. His underwriter changed the plan and instead of contacting me personally and explaining the issue with the loan, I was left clueless and expecting to move into my home in 2 weeks. The underwriter denied the loan for minor issues according to the appraiser and wanted costly repair done to an "as is" home that *** guaranteed i could get a loan for through his company. Thanks to his lies I'm out $1900.00 and having to find a new lender. Thanks ***Rate
Date: 11/18/2024
Hello,Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We apologize for your most recent experience with our company. If you have any questions or concerns, please feel free to reach out to our Customer Success Team at *************************** at **************, Monday through Friday, from 8:30 AM to 5:30 PM CST.Respectfully,The Customer Success Team ********************************************************Review fromCarolina J
Date: 10/21/2024
5 starsI cant express enough gratitude for ***** ****** and his team at Guaranteed Rate. They went above and beyond to help us secure our dream home. After another lender backed out halfway through the process because I wanted the title in a trust, I was left feeling lost and stressed with just three weeks to close.***** reached out to me the morning after I applied, and from that first conversation, I felt a sense of calm. He and ******** **** were incredibly dedicated, responding promptly to my emails, even late at night and on weekends. Their work ethic and commitment were unmatchedthey treated our situation with genuine care, as if it were their own.***** and his team made a challenging process smooth and stress-free. They didnt ask for unnecessary documents or place unreasonable demands on us. Instead, they provided clear guidance and support every step of the way. Their professionalism and integrity are truly exceptional.I would wholeheartedly recommend ****** ********* and Guaranteed Rate to anyone looking for a mortgage. They not only made our dream a reality, but their hard work and ethical approach lifted a huge weight off our shoulders. We are so thankful for everything theyve done!Review fromIrina M
Date: 08/20/2024
1 starIrina M
Date: 08/20/2024
Terrible experience. We were working with ********************************* license # *******, the Vice President at *******, MA branch totally screwed up our closing. 3 months into the closing and we had to back out with at least 10k in damages. Filing a small court claim this week. In addition, he totally was ignoring my attorney's emails and were not providing almost any extensions. Everyone was shocked with such unprofessionalism. If someone at headquarter can reach out to me to discuss the situation i would appreciate it. I don't want this loan officer to keep s******* up other people's and impacting their financial stability.Rate
Date: 08/27/2024
Thank you *****, for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact us at *************************************** or ************, M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisfaction.Review fromHolly Jean M
Date: 07/18/2024
1 starHolly Jean M
Date: 07/18/2024
Very unprofessional and lack ALL communication skills. Anytime you ask a question they either ignore you completely or when they do finally respond days later they provide evasive unclear answers. You end up having a one sided email conversation with yourself. If buying a house isn't stressful enough you can GUARANTEE that working with this lendor will ruin the home buying experience for you. If they didn't charge me $1k to apply for a loan and waste 2 months of mine and the sellers time I would not get a loan through this company.Rate
Date: 07/23/2024
Thank you, **************, for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact us at *************************************** or ************, M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisfaction.Review fromStuart L
Date: 06/10/2024
1 starStuart L
Date: 06/10/2024
GuaranteedRate is going to cost us $7000 is lost interest because they purposefully drug their feet on applying our 90% payment to principal. - On April 26th, we closed on our new home - On May 6th, we made our large payment to principal, after many phone calls to make sure it would be applied properly. However, instead of applying it, they just let it sit around in a holding account - On June 1st, they transferred the loan and the payment to a new lender, and of course that new lender, NewRez, is saying they won't receive the payment for 60 days, 2 billing cycles - after they've already charged us 7K in interest. Its all very convenient for these 2 lenders. GuaranteedRate should have just been honest with me and let me know they would NOT apply it to principal like I asked. I wish we had gone with another lender.Rate
Date: 07/23/2024
Thank you ************** for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact us at *************************************** or ************, M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisfaction.Review fromJessica C
Date: 05/31/2024
1 starJessica C
Date: 05/31/2024
VERY frustrated with Guaranteed Rate. They don't guarantee anything but the fact that they are unorganized and unprofessional and keep changing the closing date. My bf is basically homeless now since he is at the end of his lease. Of course he is crammed up with me at my micro studio and we're needing to pay for him to have his stuff stored in a UHaul for a few days because my place is too small to store his and my stuff. Now wanting to back out of the deal and not work with them. They keep asking for the same documents several times and we keep sending but not knowing what the heck is going on with our information since they continue to ask us to resend W2, Bank statements, etc. At our breaking point and feeling very stuck and don't know what to do!!!!Rate
Date: 07/23/2024
Thank you for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact us at *************************************** or ************, M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisfaction.Review fromTerence S
Date: 05/21/2024
1 starTerence S
Date: 05/21/2024
I tried guaranteed rate for a mortgage loan and decided to go another way because of how slow they were moving and the lack of communication. Almost immediately after informing Ms. ******************************* of my decision of going with a different lender and she acknowledged my decision, less than 30 minutes later she had my credit ran to further delay my process. I contacted her manager and was told that the inquiries could be removed, but this would take some time. This was the most unprofessional experience in my life. She caused me to miss out on several potential homes because of her unprofessionalism.Rate
Date: 07/23/2024
Thank you ************** for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact us at *************************************** or ************, M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisfaction.
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