Business Profile

Mortgage Lenders

Guaranteed Rate Affinity, LLC

Headquarters

Complaints

This profile includes complaints for Guaranteed Rate Affinity, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

21 total complaints in the last 3 years.
6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/17/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This Business is implying it is connected with Guaranteed Rate Affinity LLC, who holds our VA Mortgage. (Notice Attached). They have sent several notices (By Postal Mail) since we closed on our home on February 3, 2023.We believe this "Business" is trying to scam the Elderly/Veterans out of money!
Business Response
Date: 03/17/2023
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive nature of the information included, we have emailed our formal response directly to the borrower.

Respectfully,

The Customer Success Team
********************** Rate, Inc.
*******************************
*******, ** 60613
Initial Complaint
Date:03/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business in question has lost money that we paid to them for our January mortgage payment on January 12th in the amount of $1574.86. The business claims to have returned the money to our account on January 24th. We have spoken with our bank and sent them bank statements showing that the money was not returned. We have been ignored and told there is nothing they (Guaranteed Rate Affinity) can or will do. We have also been charged multiple return fees that were unnecessary through out the month of January and February.
Business Response
Date: 03/20/2023
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive information, we have emailed our formal response directly to the borrower.

Respectfully,

The Customer Success Team
********************** Rate, Inc.
*******************************
*******, ** 60613
Initial Complaint
Date:03/10/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/24/2022 I called my mortgage company ( Guranteed Rate) regarding a county tax bill I received in the mail. I talked with ******** in the tax department at 4:30 pm who assured me that she was aware of the tax statements and there was enough money in my account to pay all my taxes, and Guaranteed Rate will pay the county taxes by the January 31, 2023 deadline. In December 2022, I received a notice from Guaranteed Rate statiing my loan was being sold to Chase Mortage, starting date of Feburary 1, 2023. There was nothing in the letter about not paying to counny taxes. On 2/22/2023 I called Guaranteed Rate and was told there was no record my taxes being paid before the loan was sold. That same day I called both county tax offices as was told my taxes were not paid as yet. I then called ***** and they suggusted I pay the taxes to prevent any further fees. I paid the taxes on 2/22/2023 and called back Guaranteed Rate and talked with ****** in the tax department at 11:14 am to discussed getting the interest and fees reimbursed back to me. ****** told me to send copies of the paid online tax receipts, and to call back on March 9th to check on the progress of our discussion. On March 9th I called back Guaranteed Rate and talked with ***** at 11:00 am. He told my the case was closed because there was no money in my account, and to get the reimbursement from my current mortage co. I told him it was ********* Rates responsibily to pay the interest and fees. He agreed it was Gurananteed Rates responbility to pay the taxes, but since the case was closed and no money in the account nothing can be done. The reinburment for the interest are $42.96 for the ********* ***************** and $122.44 from Comal ***************** a total of $165.40.My Guuranteed Rate loan number is **********.
Business Response
Date: 03/20/2023
Hello,
Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive information, we have emailed our formal response directly to the borrower.

Respectfully,
The Customer Success Team
********************** Rate, Inc.
*************************************************************
Customer Answer
Date: 03/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Do not ever go to ***************************** she cant get anything straight for you! The organization is terrible. I mad 72k, 87k and 105k, but her teams cant even get someone qualified for a mortagage. After all the w2s, ****s and self employment income period! Do not use this company! This lady needs fired!
Business Response
Date: 03/07/2023
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive information, we have emailed our formal response directly to the borrower.

Respectfully,

The Customer Success Team
********************** Rate, Inc.
3940 *************
*******, ** 60613
Customer Answer
Date: 03/07/2023

Complaint: 19514893

I am rejecting this response because:

Sincerely,

*************************************
Initial Complaint
Date:01/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The loan ******** ****************** and *** *****, are a disorganized team and do not Communicate effectively. Due to this, ultimately, my credit was pulled without my consent for a mortgage product that I had never once mentioned. I first spoke to ***, requesting information on a 203k loan. He then referred me to their 203k specialist (****). **** and I then spoke for an hour **************** of the depths of the 203k loan, I asked that we continue the process. I later got a call from *** after hours, saying my application was incomplete(If there was a question of completeness of the application or the product type, why pull the report before clarifying as well as the lack of income that something a debt to income ratio wouldve told you before you pulling my credit). Still, by this time, my credit was already pulled, but for a single-family home using a VA loan that I did NOT mention, not ONCE, during any duration of the call with **** or ***. *** then told me how my monthly income was inadequate (net income of over **** monthly), and I was all over the place when I said I also wanted to use projected rent from the multi-family to help qualify (which **** and I had discussed). This phone call was obscene and unprofessional because he then mentioned how he and **** were off for the rest of the day as if I had called him after hours. This morning I received an email from **** about how he can only qualify me for a purchase of 150k, which is nearly half the other loan I applied for during this period, with the rates being as high as 7. No pre-approval letter nor a copy of my report, just a sloppy email. Stay clear of these loan officer!**** ***** ******* ******************* NMLS ID #****** That work at Guaranteed Rate NMLS License #************************************************************************
Business Response
Date: 01/12/2023
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive information, we have emailed our formal response directly to the borrower.
Respectfully,
The Customer Success Team
********************** Rate, Inc.
3940 *************
*******, ** 60613
Customer Answer
Date: 01/13/2023

Complaint: 18689252

I am rejecting this response because the information provided via email was insufficient.
Sincerely,

********
Business Response
Date: 01/19/2023
Good morning,

As previously advised in our response to ****************** on January 12, 2023, the credit pull associated with his loan application is valid and he was provided with a copy of the authorization form he signed. Our response has not changed and there is no additional information to provide at this time.

Respectfully,

*****************************
Regulatory Response Analyst
Guaranteed Rate, Inc.
Initial Complaint
Date:12/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We made our September and October payments to our loan processor ******************** through Guaranteed Rate Affinity. In late October we were notified via mail that the loan had transferred to Service Mac as of September 1st. At this point, we had already made payments to *********** for September and October and so we reached out to GRA to determine if the loan amount would be transferred. We were assured by the representative, *****************************, on the multiple occasions we spoke with him that the payment was being transferred, that our credit would not be affected, and that no interest would accrue on the loan due to late payments. One month later, we have still not seen two months of payments applied, we have seen significant impacts to our estimated credit score, and received several foreclosure notices to our home despite having made all payments on time. The last correspondence we had with GRA, we were assured that payment would be applied by Friday, 11/25 and as of today, 12/2 have still not seen any payments applied to our account.
Business Response
Date: 12/08/2022
Hello,

This complaint was also submitted to the ***** We ask that the borrower review the official response submitted via the **** once it becomes available in their portal.

Respectfully,
The Customer Success Team
********************** Rate, Inc.
3940 *************
*******, ** 60613
Customer Answer
Date: 12/10/2022

Complaint: 18517437

I am rejecting this response because:
-We have not received a response from the CFPB.
-As of our last email to Guaranteed Rate on December 6th (attached), we confirmed that this is still outstanding. We are still awaiting GRA to confirm (1) that payment has been successfully transferred from the prior loan processor (2) the our credit has been corrected and will not be negatively impacted going forward (3) that no interest has accrued on the outstanding payments.

Sincerely,

***************************
Business Response
Date: 12/15/2022
Hello,

Thank you for providing us the opportunity to respond. As previously indicated, our formal response has been submitted to the complaint filed with the ***** Please see the response provided within the **** complaint portal.

Thank you,
Initial Complaint
Date:09/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** RATE STATED THIS WAS A DUPLICATE COMPLAINT WHEN THEY RESPONDED TO MY BBB COMPLAINT 8/12/22. BECAUSE I ALSO CONTACT CFPB AT THE SAME TIME WHICH ******** RATE RESPONDED 9/14/22 PROFESSIONALLY STATING I CAN COMPLETE MY APPLICATION IF SEND, 1. Purchase agreement (SENT) 2.Pay Check Stubs/NA 3. W-2 N/A 4.Tax Returns (Self Employed) SENT with C4506 IRS INCOME VERIFICATION FORM.(ATTACHED CFPB COMPLAINT RESPONSE)9/15/22 my Broker ******************************* contacted ******** RATE (ATTACHED) RESPONSE STATED Never mention in CFPB COMPLAINT Client has NOT sent documentation to complete the underwriting process and goes as follows; 1. child support court ************* dont have to use child support as it (option) INCOME.2.stating I have an attorney and ******** RATE cant complete my application without talking to an attorney I did NOT retain I stated that via 15+ emails and 7+ phone call recorded. Attorney also sent out letter to ******** RATE also attached.
Business Response
Date: 09/23/2022
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive information, we have emailed our formal response directly to the borrower.

Respectfully,

The Customer Success Team
********************** Rate, Inc.
3940 *************
*******, ** 60613
Initial Complaint
Date:08/29/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
One of those Representative I had run my Credit for a pre approval and now will not get back to me or respond. I have a hard inquiry and no paperwork to go look for a home, but it says I was approved online. I tried calling and email with no response from this guy name ******************* I want this hard inquiry removed now.
Business Response
Date: 09/02/2022
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive nature of the information included, we have emailed our formal response directly to the borrower.

Respectfully,

The Customer Success Team
********************** Rate, Inc.
3940 *************
*******, ** 60613
Customer Answer
Date: 09/06/2022
No I dont accept this response! I had to send countless texts and emails plus calls to ******************* before he responded with having Covid excuse. Then even after that I had to keep texting again to get the application process going My manager sent him Verification like 3 times of my hours and he kept asking for more to where they were getting mad at me . Im the one who stop the process because I dont want to get fired. I have emails and texts.. from me trying to get ahold of **** And my manager sending proof.. The man is either to busy or lazy. I asked if he could get a loan for me with just a job offer and he said yes because I didnt want my credit run for nothing.. He said he could get and Guaranteed he would and sent over text link to fill out. I have A 795 credit score and income and ******************************************************************** fired!
Complaint: 17792235

I am rejecting this response because:

Sincerely,

*************************************
Business Response
Date: 09/13/2022
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive nature of the information included, we have emailed our formal response directly to the borrower.

Respectfully,

The Customer Success Team
********************** Rate, Inc.
3940 *************
*******, ** 60613
Customer Answer
Date: 09/21/2022

Complaint: 17792235

I am rejecting this response because:

Sincerely,
This man literally had 3/4 emails guaranteed hours on them, and still wanted more! My credit is a 775 with no Debit to income ratio. If he didnt want to give the loan he should of said that before guaranteeing he could and sending over text to apply. I ask him multiple times while making sure that, I didnt want to do this unless we got approved, because of hard inquiry I did not want. There was no reason for me to not get approve and I feeel this is discrimination
*************************************
Initial Complaint
Date:07/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started my loan process with *********************** back in April 2022, I was pre- approved for ~400k after weeks of looking for a home and several offers an offer was finally accepted. We went into contract on May 2, closing date was June8. the process started and i provided anything that was asked of me. This was an FHA loan so there were some repairs that needed to be done, ****** and her team kept working on my file and the closing date kept getting moved. I was under the impression that this was normal process. Not once was I told by ****** or my realtor that the contract needed to be extended. I would go days w/o an update from ****** or her team. Again Im thinking its normal process. On June 15 I was given a conditional approval pending a few documents that had nothing to do with my income. Closing was set for 7/18. She ran my credit July 11, July 12 she told me I was denied due to my DTI, info she had since April. No changes happened between April- July other then my credit going above 700(I worked hard). Seller is refusing to return my **** ******* money, I am now battling to get my funds, years of savings back. I was mislead by what are considered professionals in the real state world. I was to relocate before school started so my girls could be settled before August. I need your help please, I have no idea where to go from here. I have tons of supporting documents, conversations to show all this. I promise you I had no idea that the contract should have been extended as we were in the process, I was never told I was denied until July 12.
Business Response
Date: 08/02/2022
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We strive to provide our customers with excellent service, and we apologize that you felt it necessary to submit a formal complaint. Currently, we are still in the process of conducting further research. This is to ensure that your most recent concern is addressed appropriately.

Respectfully,
The Customer Success Team
********************** Rate, Inc.
3940 *************
*******, ** 60613
Customer Answer
Date: 08/04/2022

Complaint: 17614983

I am rejecting this response because: I havent received any funds back, the appraisal fee should have been refunded to me Tamaras team kept it.

Sincerely,

***************
Business Response
Date: 08/12/2022
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive nature of the information included, we have emailed our formal response directly to the borrower.

Respectfully,

The Customer Success Team
********************** Rate, Inc.
3940 *************
*******, ** 60613
Customer Answer
Date: 08/12/2022

Complaint: 17614983

I am rejecting this response because: I cannot access the email, it was encrypted and no password was provided.

Sincerely,

***************
Business Response
Date: 08/23/2022
Per **************** request, the email has been resent without encryption.
Customer Answer
Date: 08/31/2022

Complaint: 17614983

I am rejecting this response because: What is stated in the letter is false, I can prove ****** told us we had a closing date, this was moved many times. I provided ****** with a co-signer this was early-mid jume and we had gone into contract early May. Once she told me I needed more paper work from my co-signer it was decided that for time sake and keep the closing as planned we would be better off having my home in MA appraised and use the equity to support my DTI ratio. This was new to me so I trusted and followed her asked/advice, we did the appraisal as I was 100% sure my Home held plenty of equity, she then came back stating that my lease was way too high meaning I was charging a rent that was way higher than most in MA this made no sense to me as I was told they were looking at the home equity. Again, Im asking you to return my appraisal funds as this was an unnecessary move and ****** mislead me through this entire process. It is the least you can do.

Sincerely,

***************
Business Response
Date: 09/13/2022
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive information, we have emailed our formal response directly to the borrower.

Respectfully,

The Customer Success Team
********************** Rate, Inc.
3940 *************
*******, ** 60613
Initial Complaint
Date:07/18/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Guaranteed **************** sent two notices demanding proof of fire insurance to the wrong address, even though mortgage statements were sent to the correct address. As a result, I did not receive any notifications. My home was insured by *********************** and I could have easily sent them the insurance deck page as proof. Note that Guaranteed Rate Mortgage had my correct mailing address, phone number, and email address on file and that monthly mortgage statements were being sent to the correct PO Box address. During the same approximate time, Guaranteed ****************mpany sold my mortgage to *********** On or about 2021-11-24 I noticed a $421.20 fee on my on my statement and called to inquire the reason. Company rep **** told me that the company had purchased fire insurance on my house. I inquired as to the notifications and learned the company had sent two notices to my physical address that had been returned to them. I later confirmed the post office had returned the notices as "mis-addressed". I made 5 additional calls, I was promised a refund, yet none came. The charge is $421.20 and I have received a partial refund of $175.31. The balance is still due, and has been for about six months. It is apparent that Guaranteed Rate Mortgage wants to retain this money and wear me down until I quit the pursuit of the refund.
Business Response
Date: 07/27/2022
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We strive to provide our customers with excellent service, and we apologize that you felt it necessary to submit a formal complaint. Currently, we are still in the process of conducting further research. This is to ensure that your most recent concern is addressed appropriately.
Respectfully,

The Customer Success Team
********************** Rate, Inc.
3940 ************************************************************ ** why here...
Customer Answer
Date: 08/30/2022

Complaint: ********

I am rejecting this response because:
Please re-open complaint #********

On 2202-07-15 I filed complaint #******** with ******* ** BBB.

2022-07-25 I received a call from *************************** of Guaranteed Rate who was assigned to contact me after GuaranteedRate received notification of my BBB complaint. After much discussion she initiated a 3-way call with ***** at the ********************'s Office, who told **** that *************** and Hwy 182 are the same and that the two addresses are both my residence. Even after that call **** disputed that fact (promulgating the company line), so I insisted she replay the GuaranteedRate phone recording for proof, which she refused. **** stated an official letter from the county was necessary indicating the address "change" was related to requirements of E911 records among other "acceptable" reasons. There is no address "change"; the address is what is and has been, at the time I filled out the loan application and for many years before Guaranteed Mortgage funded the loan.

After ****'s call I phoned ********************* at Mono County per *****'s recommendation. I explained the situation and she told me she would prepare .PDF letter on County letterhead which should satisfy ****'s requirements.

2022-07-26 I received *****'s letter that explained the addresses in question were the same and that part of the issue was related to E911 records and for mapping websites like ****** Maps. I then phoned ****, explained the contents of the official Mono County document and, per her instructions, emailed a copy to her. As per their history, there has been no followup from Yuvi or from GuaranteedRate since.

2022-08-25 I learned that GuaranteedRate sent ***** an escrow demand for further collection of the $421.20 - the amount supposedly paid to ********************************** for the disputed homeowner insurance. ********** then began deducting amounts from my mortgage payments to go into that escrow account. So, instead of processing a refund, they have instead proceeded with collection efforts through **********.

I have received three notices from ***************** indicating "TOTAL RETURN PREMIUM AMOUNT":

1) 04-26-2022 for $175.39
2) 05-04-2022 for $27.71
3) 07-09-2022 for $218.10
Total: $421.20

Note that the listed refund total equals the disputed amount claimed in my BBB complaint. Although I took these statements as a good sign, as of today's date of 08-25-2022 no refund has been received. Even worse, GuaranteedRate steadfastly continues its efforts to collect double through ********** even though that amount is already in the hands of GuaranteedRate. The end result, of course, would be a double-fraudulent double-gain of $842.40.

This issue was initiated around December 2021 or January 2022 when GuaranteedRate sent their insurance demand letter to the wrong address. To date it has not been resolved and it appears they are in no hurry to reach that end - after all, to resolve it requires refunding their all important ill-gotten funds.

Sincerely,

*******************
Business Response
Date: 09/06/2022
Hello,

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive nature of the information included, we have emailed our formal response directly to the borrower.

Respectfully,

The Customer Success Team
********************** Rate, Inc.
3940 *************
*******, ** 60613
Customer Answer
Date: 09/11/2022

Better Business Bureau:

I have reviewed the response made by the business on September 6, 2022 in reference to complaint ID ********.
The information provided finally resolves the issue five months after my initial contact. The escrow refund and the letter should have been generated months ago. Instead, it took multiple phone calls and many hours of my time to finally obtain this resolution. Therefore, I do not consider the complaint satisfactorily resolved. Without the influence of the Better Business Bureau, I am convinced that Guaranteed Rate would have continued to ignore me and would never have resolved this matter.
Therefore, I request that Guaranteed Rate's response and their overall rating be categorized as "Unsatisfactory".

Sincerely,

*******************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Guaranteed Rate Affinity, LLC is BBB Accredited.