Complaints
This profile includes complaints for Guaranteed Rate Affinity, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 21 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
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Initial Complaint
Date:07/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had used Guaranteed Rate (** Rate) as my mortgage provider for a couple years, as the agent I us moved to them some years ago. The agent has since left GA Rate and when I refinanced I used the agent's new organization (****** and ******). Ever since I have received repeated emails soliciting refinancing of my alleged loan with GA Rate (which is incorrect, emails all signed by a Mr. **************************** As I had a poor experience with GA Rate, I have repeatedly requested that I be removed from their mailing list as I am no longer a customer, and that I am not interested in being a customer in the future. ******************** had responded that he would do that, but the emails kept coming over time. The last email I warned that I would file a complaint if I received an email again -- that last time ******************** instead sent an email asking for me to keep his information for the future, and was obviously a response to my request to be removed from their list. The mass email was sent on 6/29 and ************************ response to my request to be removed was sent on 6/30. I have now received another letter on 7/12 and therefore filing a complaint as I warned ******************** and GA Rate. All I want is to not be contacted again as I was dissatisfied with their service and will not use them again.
Business Response
Date: 07/20/2022
Hello,
Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Due to the sensitive information, we have emailed our formal response directly to the borrower.
Respectfully,
The Customer Success Team
********************** Rate, Inc.
3940 ********************************************************Customer Answer
Date: 07/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as I am on their do not contact list AND they cease sending me messages, I will consider it settled. Should I be contacted again, I will file another complaint.
Sincerely,
*********************
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