Complaints

This profile includes complaints for Best Price Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Best Price Moving & Storage

  1830 N Kostner Ave Chicago, IL 60639-5102

  
• 

  Best Price Moving & Storage

  1830 N Kostner Ave Chicago, IL 60639-5102

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved cross-country: ***********, ** > *************, **.Best Price ********************************************* was assigned to me by a moving broker: ******* Moving. I had no choice in the subcontractor selection.Had all my belongings held hostage for over a month with next to zero communication, delivered 10 days after the contractual delivery window and after dark on a weeknight. I paid $6706.50 and still had to move in my own belongings because they only sent ONE GUY. It would have taken him until 5am if I didn't help, and it still took until 1am. Neighbors called the police for disturbing the peace. Many high value items arrived broken. Over $3000 in damaged items, got approved for a $147 check in reimbursement which they never paid. If that wasn't enough, they charged me another $550 to put it in a smaller shuttle, and $225 for long carry and stairs - yet I was the one who suffered the long carry and stairs. I would like the $225 refunded as well in addition to the $147. Despite the $147 being approved by ***********************, Best Price Moving and Storage never paid it. I've called in time and time again over the last 6 months, but as soon as I state why I'm calling, they hang up. Subsequent calls are sent straight to voicemail. It's incredibly deceptive and concerning. They have intentionally made every part of the process as painful as possible in the hope customers give up and they can pocket the costs. Best Price Moving and Storage's business practices border on extortion, and they've caused me to suffer significant financial and mental distress in the months since.It's been more than the alotted 90 days since I've submitted the notarized settlement, despite me making every effort to secure my due restitution. I would like the $225 surcharge refunded as well as $147 I am owed. This hardly negates the misery of this entire experience. I would be open to any further adjustment they are willing to make to make me whole.

  

  Business Response

  Date: 11/09/2022

  We have looked into the situation with the customer's claim and his payment was sent by ****** directly to his email. Since he did not receive it, we will issue a physical check and mail it to the address on the claim.

  Due to the fact that his delivery happened along time ago, we cannot verify the information that the driver servide the move by himself with the customer's help. If that happenned, we truly apologize the customer was put in that situation so we will refund the $225 he requested as a curtesy to him.

  A check will be sent to him in the amount of $372.00.

  Customer Answer

  Date: 11/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May I hired a moving service. Pick up on June 20th, delivered on June 29th. Initial quote was $7130 (I paid 50%), then went up to $11648 when they pick up and then finally again to $16,910; each time they increased, either I accepted their terms or would have lost my initial 50% and then any additional amount I had paid.There were 14 boxes missing and, when I reported it to their office, they said they have found some in their warehouse and would send them to me as soon as possible (This happened on July 6th). Since then, I have had numerous phone calls (their driver ***** is the only one who has called me back always saying the boxes are there, but they do not have planned deliveries to MA). I've tried contacting their office manager ***** and the owner ********************* unsuccessfully.They also damaged several pieces (glasses, ceramic, paintings) on top of the missing due to the fact they loaded at my home, offloaded at their warehouse in ******* and loaded again in a very poor way (putting fragile boxes at the bottom, heavy on top. (see pictures)Order # ******

  

  Business Response

  Date: 10/27/2022

  I would like to start by apologizing for the delay in returning the customer's boxes. We understand the customer is claimimg to have 14 missing boxes but we only located 2 of his boxes and we made him aware of this once he notified us in July. The 2 boxes were returned by the delivery driver to our warehouse in *******. Once they arrived they were mistankly loaded into an iternational container that was shipped to ******. Because it took a long time for the container to arrive at destination we were not able to confirm until yesterday that the customer's 2 boxes were there. Now that we located the 2 items, we are making arrangenments with our international agent to have them shipped back to *******.

  We are truly sorry for all this inconvenience and we are emailing the customer directly with pictures of the located items. As soon as the boxes arrive in the US we will ship them directly to him.

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18316872
  
  I am rejecting this response because:

  a) they told me early in July that they had some of my missing boxes in their warehouse but they didnt send them to me right away. Apparently several weeks later they miss shipped them again to Another client. Ill believe they will get them to me once I get them , but not before.
  the photograph they sent shows the box with the most valuable items so I will be very please if they get me those 2 boxes back but only until they deliver them to my house in ***** ** I could consider this claim closed, not before.

  2) the missing boxes were not in the truck doing the delivery to my house. We checked the truck and there was nothing left. What I was told then was that they had found them in the warehouse were they had downloaded all my belongings before putting them in a second trailer to send them to MA.

  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 11/04/2022

  We are working to deliver the 2 boxes that were shipped international by mistake. We apologize again for all the trouble and we will be in touch with the customer once we can schedule delivery to MA.

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as they follow on their offer and do deliver those 2 boxes to me. I will wait for the next 3 weeks (which to me sounds more than reasonable time to get those boxes to me. If I do not hear from them I will contact them first and then, if still unresponsive, will get back to BBB again.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:09/17/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired "************************" to move my furniture from ******* to ********. Before I signed my agreement with them, a sales representative from Trinity named ***************** said that he'd get my things to me in "2-5 days tops." **** said "the longer I hold onto your goods, the less business I have. I can have this in my truck to you within 5 days." Relying on this assertion, I signed an agreement with them. On August 31, Best Price Moving came and picked up my items. Trinity must have sub-contracted to Best Price. The Best Price movers gave me a contract to sign. He told me I needed to sign all the agreements before they would take my things. At this point, I had already paid $1500 to Trinity. On the agreement was a provision that said it could take up to 30 days for delivery. I asked the mover about this provision since it was in such ***** contrast to the 2-5 days I was told. He said that this was just a formality and that whatever the office told me would be the reality. Again, I relied on this assertion. I felt pressured to sign not just because I had already given Trinity $1500 in advance but because the movers were taking my things and the mover kept telling me to sign without allowing me ample time to read the agreement. The following day, Best Prices called me to set up a delivery window. When I told them about the 2-5 day expectation, they were bewildered and said that turnaround would be unlikely. They said they only guarantee that the delivery be within 10 business days. Although disappointed, I again relied on this 10 business day guarantee. Now, it is past even the 10 business day window (it's been almost three weeks) and I still don't even have an ETA, let alone my belongings. They keep telling me I have no recourse since I signed an agreement agreeing to a 30 day window. I was fraudulently induced to sign based on the dates they gave me and now they tell me they were just "estimates" despite their "guarantees" and knowing misrepresentations.

  

  Business Response

  Date: 10/12/2022

  
  We are sorry to hear the customer was not satisfied with the service provided. We understand that he expected delivery within a certain time frame unfortunately that was not possible. The delivery windows provided to him were just estimates and not a guarantee. The contract does provide the guarantee of delivery within 30 business days and any delays beyond this are compensated at a predetermined rate. Our courtesy window for the East Coast is 10 business days from the customer's first available date. We delivered the shipment 6 business days outside of this courtesy window and although this window is not guaranteed, we provided the customer with a courtesy compensation for this delay and took it off the balance.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When the salesman, *****************, talked to me and sent me a contract he estimated that it would be $2000. He also told me my things would be delivered 3-5 days from the pickup date because I was a Midwestern move. I got my contract and it told me within 3-5 days of the first available deliver date. It turned out I was actually in the **** business day range because I was actually considered an East Coast move. Then the movers came. They told me it would actually be $3697.50 because I had more stuff than they were told, even though I actually had one less dresser than I had originally told ****. Then the movers asked to use my bathroom and got urine on the floor. My things have still not arrived and it has now been 20 business days since my first available date. I was told they would be here this weekend, but now I am being told the truck broke down in *******. Meanwhile, I don't see how ******* is on the way to Virginia from *******. I am now being told that my remaining balance is $1807 which does not match up with what the movers told me, so I am truly confused about how they calculated my bill and which statement is correct. Additionally, the company now diverts my phone calls to voicemails and doesn't answer them because they recognize my number. I had to get a family member to call from a different number just so I could check on where my things were.

  

  Business Response

  Date: 09/20/2022

  We aplogize the customer's delivery took longer than anticipated due to our truck breaking down. Her shipment was still delivered between the 30 business days allowed per contract. The amount the customer had to pay was based on the revision the customer approved on the day of the pick up.