Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12, 2024, I went into Midway Dodge dealership to fiance a car. Credit was ran a lot by ******************** until he stated *************** had approved me. I was shown a 2020 ****** Sentra, I didn't like and shown a 2020 ******* Elantra, which I liked and test drove. Then back at ************************ desk, he asked for my credit card to hold on to in order to inform the bank that I was serious about making this transaction. I found this suspicious, but gave him my credit card. After 20 minutes, he comes back to state that I could call up an auto insurance company to enroll. After another 30 minutes, he comes back to say they were inspecting the car before I go home with it. He then went to the cashier and charged my card $4,000. Shortly after paying this whopping $4,000 down payment (he kept asking if I could put more money down), ******************** and the manager ******** come to me and said that they didn't have the fob (remote) key and that they had only a key 4 me to drive the car and that I would have to come back tomorrow for the fob key. I thought this was super suspicious, but I had already gave them a $4,000 payment, so I ended up going home with a car that I could not lock the doors to overnight. Next day, I returned to get programmed fob, which took 4 hours! Weirdly, it seemed as if the car was maliciouly tampered with when they returned it to me. As of April 2, 2024, I noticed the car dash board had a bunch of warning lights that weren't lit before, so I it drove home. The next day, all the dash lights lit up again, in addition to the power steering warning light. I then took the car to a ******* Service expert, same day and they reported the car appeared to be in a accident. I was never in an accident, so I after checking another car report besides the one that Midway Dodge issued me, I discovered that this car had been in an accident in *************************************** 2024. I then had the car towed back 2 Midway Dodge, who now states I damaged the car.

  Business Response

  Date: 04/10/2024

  On March 14, 2014 *************************** purchased a ******* Elantra that was in great condition from Midway Dodge, and left very happy.  The very next day, March 15, 2024 (see attachments) Midway Dodge had *************************** come back to have a remote made for her vehicle as promised at the time of the sale.  There were no other concerns.  A few days later, Midway Dodge was notified by the bank, ******************** that *************************** had misrepresented her income and would no longer qualify for financing.  Midway Dodge reached out ***************************, and she finally returned to Midway Dodge on March 26, 2024.  Midway Dodge was able to secure another approval for ***************************, and she resigned new loan documents with Exeter Financial.  The vehicle was fine and there were no concerns or complaints regarding the vehicle.  On April 3, 2024 *************************** said she took her vehicle to another shop and had concerns.  Midway Dodge asked *************************** to bring her vehicle to Midway Dodge for inspection, which she did on Friday April 5, 2024.   Upon the arrival of the vehicle Midway Dodge immediately noticed significant physical damage to the vehicle that was not there.  The technician that inspected the vehicle was the same technician that had performed the used car inspection before the vehicle was sold, and was the first to point out all the damage that was done to the vehicle since *************************** had taken possession of vehicle.  The sales manager ********************* assisted ****************** the day after she purchased the vehicle, when Midway Dodge made a remote for the vehicle.  ********************* also immediately noticed the physical damage that was done to the vehicle since *************************** was last at Midway Dodge.  Midway Dodge assumes no responsibility for the physical damage caused to the vehicle by ***************************. Please see attachment for the response we sent to ******************.  Midway Dodge will gladly assist with a discount in fixing the repairs.  Due to the physical damage caused by ***************************, Midway Dodge recommended to the customer that she make an insurance claim. 

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21546841
  
  I am rejecting this response because: Midway Dodge misrepresented the condition of the 2020 ******* Elantra and I want my $4,000 down payment refunded back to me. Now this company is trying to extort more money out of me to fix a vehicle that was sold to me in an unsafe condition. The CarFax they gave me was missing key details about the history of this vehicle. Please vote other report.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The organization doesnt respect the payments the reason for this is because my monthly payment is 646 and i give usually 700 sometimes 1000 and we ask them to put the extra ok the total amount of the Truck but they dont they just supposly add it to the nexts month payment and we check and its the same this is the reason why im complaning and i never Payed late so there should be no reason this should happen also i went to the dealer and the dealer didnt want to take responsibility since the worker who sold me the Truck doesnt work there no more and that they dont Work with that financer anymore.

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has sold me a vehicle that has been having issues I called several times to get help and they dont return their phone calls. They dont have an explanation and they were really rude and ignorant over the phone. Is there anyway I can get some help I bought a ****** rogue 2020 that was a rental vehicle, not knowing that it was in a crash already not to mention, I did a trade-in

  Business Response

  Date: 04/06/2024

  On March 24, 2023 ************************* (Now ***************************) purchased a 2020 ****** Rogue from Midway Dodge with mileage of ****** miles.  The vehicle was out of manufacture's warranty and ************************* did not purchase an extended warranty.  The only thing Midway Dodge promised to owe, was scotch guarding of the seats.  The vehicle was sold AS IS NO WARRANTY.  
  On August 31, 2023 ************************* brought her vehicle in for service with mileage of ****** and complained about noises coming from her vehicle.  Midway Dodge replaced the rear brakes and two front tires at no charge to the customer.
  A couple of months later ************************* complained about electrical tape that was around wiring in the engine bay.  Our service department showed ****** that this was the original electrical tape that the manufacturer used when the vehicle was first built. 
  Midway Dodge has been more than reasonable and willing to work with ************************* (Now ***************************).  If she would like to have her vehicle serviced, she can reach out to our General Sales Manager, ***************************** via email (*******************************).  We will gladly inspect her concerns at a discounted labor rate.
  Sincerely,
  Midway Dodge
  
  
  

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21464126
  
  I am rejecting this response because:

   

  To whom it may concern, they never gave me no scratch guard for my seats and when I tried to make an appointment to get the vehicle fixed all I kept getting was the run around , and when I try to reach out to them they kept giving me different information and to my knowledge they were used tires two used tires in the front when they told me they were gonna put new ones on all four and change the wheel alignment that was never done didnt do what they promised, Im gonna try to speak with *****, the manager and never spoke with him after he told me that. I left several of messages for him and he never responded. So I also I find out the amount that I purchased the vehicle for a trade and was never deducted from the amount of the purchase my credit report is stating the full amount for the vehicle. 
  

  Sent from my iPhone when I did a trade-in. 

   

  And I also have a witness that was with me, I they told me was all theses promises.. thank you 

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/02.2023 I purchased a 2015 ***** Equinox. When I purchased the car I was told that they had repaired a tire issue which was causing the light to stay, they had not. They told me that the maintenance insurance I purchased covered from front to back, it did not. I have had to spend over $2000 dollars on repairs that either, the items that were supposed to have been repaired and on the engine which was suppose to be covered by the warranty I purchased when purchasing the car. I have repeatedly attempted to contact the dealer, the manager, and the salesman( who told me the tire issue had been repaired). They will not accept/or return my calls.

• Initial Complaint

  Date:01/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financed lemon. Pressured into accepting vehicle without knowledge of bad transmission. Dealership had knowledge of faulty transmission at time of sale. Dealer lied about preferred vehicle in order to upsell me faulty vehicle. Aside from faulty transmission, vehicle is in terrible shape. Dealership did everything possible to hide flaws. Dealership continues to avoid contact and refuses to answer calls.

  Business Response

  Date: 01/08/2024

  To Whom It May Concern,

  Midway Dodge had no prior knowledge of *********************************** recent complaint until receiving notice from the BBB.  The last service record Midway Dodge had of *********************************** vehicle, was when ************************************* vehicle was in for a turn signal that we gladly fixed in October 2022.

  Midway Dodge is willing to provide *********************************** a complimentary diagnosis.  He just needs to get his vehicle to Midway Dodge.
  

  Sincerely,
  
  
  *****************************
  General Sales Manager
  Midway Dodge

  
  
  
  

   

   

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with Midway Dodge has been the singular worst purchasing experience of my entire life. I purchased a used car for my daughter from them. My first hint at a problem was when they tried to sneak an inordinate amount of charges in on the back end of the deal. Literally more than the tax title and plates were. When I questioned them about what the charges were they were vague and then upon pressure, they said "for detailing the car and stuff" I pointed out that the car had most definitely not been detailed, they removed some of the charges but refused to remove all. The very next morning the check engine light came on while my daughter was on the way to school. I called and said I wanted to return the vehicle. They assured me they would fix the issue and leave it with their service department. They have had my vehicle for *over three months* now. They cannot fix it and now also want me to pay $600. I have been blatantly lied to by their service department on multiple occasions and the sales department lacks any integrity. All their voicemails are inactive or full, they will not communicate via email as I can only assume they are reticent to put anything in writing. I cannot even quantify how many hours of my life have been spent trying to just get a hold of someone or get a status. Avoid Avoid Avoid.

  Business Response

  Date: 12/08/2023

  To whom it may concern,
  
  
  We here at Midway Dodge take all ****************** complaints seriously and want to ensure top level customer satisfaction. In regards to this particular vehicle, it was brought into our shop for a concern of vehicle stalling and shutting down. The initial diagnostics revealed the vehicle's Powertrain Control Module (***) to be unresponsive and that we would need to start with a *** to proceed with further diagnostics. However, due to the vehicles age, a *** was unavailable to be ordered from the manufacture (which the customer was shown and informed) as it showed via Chrysler's Parts Locater. The customer then took his vehicle to South ******* Dodge who had a *** and had it programmed and installed and problem still existed. To be clear, the *** was a starting point. After the customer returned with the same issue, we then were able to pull information from the newly installed *** to point us towards the crank sensor, which we replaced parts and labor free of charge to the customer as well as refunding him for the initial diagnostics for the failed *** as a good faith gesture to keep a happy customer. The customer then called in after repairs were made and the vehicle was picked up and had a question on whether the transmission failing would generate a check engine light, to which we responded it would, as he was notified earlier that a transmission would be necessary in the future due to the vehicles drivability. 

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 20965437
  
  I am rejecting this response because: The explanation provided does not even pertain to my vehicle. 
  

  
  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/20/2023

  Hello *****,
  
  After reviewing your vehicle with the service advisor, ********, I was told the vehicle rides and drives fine.  Unfortunately, the check engine light is still on, but the engine and transmission are functioning properly.  
  
  At the time of the purchase, we offered you an extended warranty, to which you declined.  The vehicle was then serviced at no charge right after the purchase in January 2023.  Again, we offered you the extended warranty, and you declined.  Your vehicle was then back in for service in February 2023, and we serviced it at no charge in good faith.  The extended warranty was offered for a third time, and again declined by you for a third time.  
  
  Six months passed of you having your vehicle, and we did not hear from you.
  
  The current service repair order documents that you have authorized service to diagnose your vehicle.  Which means the repair bill is not covered at Midway Dodge's expense.  However, we may be able to offer you a discount on the parts and labor cost on your current service bill.  Please advise when you are able to pick up your vehicle.
  
  
  Sincerely,
  
  
  *****************************
  General Sales Manager
  Midway Dodge
  4747 ************* 
  *******, ** 60632
  Tel: **************
  Fax: **************

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 20965437
  
  I am rejecting this response because:

  Obviously records and details are lacking. If you spoke with ******** you would know I already picked up my vehicle and paid. If when I first returned the car I had not been assure you could fix it and it was "just a sensor" I would have bought the extended warranty if it wwere offered which it was not to the best of my recollection. In the 6 months that you did not hear from me I was in twice with the vehicle. One time spending apprioximately 5 hours on a saturday trying to trade out of the vehicle for one without the light and was paired with a positively unhinged sales rep named "Money" ****** and he attempted to get another 2k from me and raise my payment even though my needs were spelled out very clearly. 

  I now have been rejected on receiving a waiver from the state for emissions because the repairs you listed do not appear to apply to the actual code on the computer. 2 days ago I have asked for an itemized list of all repairs performed  by your service department since I purchased the vehicle from your service director ******. Still no reply, and I say that not to malign ****** as he has been the singular person in this ordeal who actually calls me back or responded (or provided) and email.  I will gladly drop this issue if you guys would just get this vehicle to the point of passing the test or getting me the documentation needed to get a waiver.  I am also still open to trading this in and swapping out to another vehicle. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to Midway Dodge because it was stalling out it was cutting off on me they did charge me 147 for a diagnostics to figure out what was wrong with the vehicle they said it was the *** the computer they also said it was discontinued I have that stated on the receipt from them I checked with South ******* Dodge not only were they able to get the computer from another dealer they also programmed and installed it once this was done the vehicle was still doing the same thing stalling out I called back to Midway Dodge they told me to bring the vehicle back in they had my vehicle for at least 6 weeks at first they told me I needed a transmission was the reason why it was stalling out but I asked them how could that be a transmission issue when the vehicle still cuts off when it's sitting still in the transmission is not engaged at that point ******** told me that the mechanic they have looking at it was more of a mechanical person he was going to have an electrical person look at it so it ended up being a crank sensor I believe the crank sensor itself is 80 something bucks and to install it it's 350 I spent $1,500 on a *** that I didn't need because Midway Dodge told me I needed this when in fact the whole time it was a crank sensor also when I pick my truck up all the paperwork inside of my console with spread all out over the passenger seat as if someone had been searching through my vehicle when I made my complaint to management at Midway Dodge the only thing they did was refund me the 147 for the diagnosis they made no effort to make good on the money that they had me spend for nothing so at this point I would like my thousand dollars at least $1,000 I spent $1,500 the work was actually $400 including the parts so that steals leave $1,000 that I'm out of I'm a veteran I'm on disability I can't afford to throw $1,000 away I don't have it so I would like for Midway Dodge to either reimburse me the $1,000

• Initial Complaint

  Date:11/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a ***** Malibu 2017 car by midway dodge dealership when I had purchased a car I never left the dealership with the car. I was in a rental for six months plus after the six months plus my car was still not fixed or worked on I was without a car then For two months plus they keep reassuring me that my car was fixed and for me to come pick it up when I picked it up my car was still in the same condition that I had bought it never fixed and now it is a year and a half later my car is completely towed. Does not turn on does not work , a lot of maintenance I believe needs to be done. I just want my problem and my car problems to be fixed and to really please unwind my loan.

  Business Response

  Date: 11/21/2023

  Hello,

  Two weeks ago, ***************************** called into Midway Dodge and stated she was having trouble with her vehicle.  We asked her to bring the vehicle in for a diagnostic.  She informed Midway Dodge that her vehicle was inoperable, and was not interested in servicing it, but rather trading it in.  I informed ************************* that we would be unable to provide a trade-in value without having the vehicle checked out by service.  **** went on to explain that her check engine light has been on for a few months and had continued to drive the vehicle until the vehicle finally ceased to operate.

  When ************************* bought her vehicle in June 2022 it had ******* miles on it.  Midway Dodge stood by the product and provided her with a loaner at no charge while her vehicle was being repaired.  Midway Dodge communicated this to her lien holder, Well Fargo.  Midway Dodge is a Stellantis Dealer, so in the repair process Midway Dodge sought out a 2nd and third opinion to make sure we got the repair correct for **************************  We sent the vehicle to a highly reputable shop, Autotime for a 2nd opinion, and then to *************************** for a third opinion.  Midway Dodge performed the necessary repairs at no charge to *************************.  The repairs were confirmed complete after a 163-mile quality assurance drive.

  Over a year later and over ****** miles driven on the vehicle, Midway Dodge believes we are not liable for any further repairs to ***************************** vehicle.

  Please see the attached documents for records of the prior repairs, as well as the Carfax History Report.  It is documented by Carfax that on May 23, 2023 ***************************** vehicle passed the emissions test for the State of ******** with an odometer reading of ******* miles.  The vehicle would not pass the emissions test if it had the check engine light on at the time the test was performed.  

  Midway Dodge should not be liable for a customer's negligence in continuing to drive a vehicle that required engine servicing.  When the check engine light goes on, a vehicle should be serviced and diagnosed right away to determine what is going on with the vehicle.

  ************************* notified Midway Dodge 6 months after the last odometer reading (emmisisons test performed in May 2023 shows *******, current mileage unknown).

  As mentioned to *************************, Midway Dodge would be happy to service her vehicle at a discount, but will not service it for free.
  
  
  Sincerely,
  
  
  *****************************
  General Sales Manager
  Midway Dodge
  ************
  *******************************

   

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle in April of 2022 With mopar maximum vehicle A month into owning the vehicle it went into limp mode and ever since it has been in and out of their service department the problem Im having now is that they claim to have fixed it but it is still in limp mode so I took it to a different dealership who says its displaying pages of codes. The dealership the vehicle is currently at cannot start a new claim with the warranty because they are waiting for the service manager ******** at Midway Dodge to complete the paperwork. This has been going on for about a year. I am without my vehicle. I am unable to work and they are not providing me with a loaner vehicle at this time Ive been in communication with Mopar and Dodge customer care and supporting documents

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called midway dodge 07/03/23 and asked if they can look at my car because I drive through some water and my car cut off outside my job I was told by a service advisor if I got the car there by 11AM they will check it out (I went here because it was the closest to my job and I had the certified pre own warranty that last to 100k miles). I got the car there about 9:30AM I called at 4 to check the status they said they were pulling it in to to check it now they will call me in a hour no call back I call them they were closed next day was the 4th they were closed called again on the 5th my service advisor was off asked to speak to manager he said I will get it pull in today and checked and he will call me back no call back I went in there on the 6th and I told him Im checking the status on the white challenger and he gave a light chuckle and said the one Im about to bring into the shop and check? I walk over to my car and the seat belts were still strapped to the steering wheel from the tow truck driver so they lied for 4 days about checking it. Finally they say my engine is seized and the warranty wont cover it I file a claim with my insurance company they come out get the estimate and approve it give them 2 engines as options for my car with item numbers and everything tell us in the quote 7 days on 07/10/23 and me and the insurance adjuster call weekly for updates the service advisor continues to lie and say they are waiting for the engine to come in. Finally I call on Wednesday 8/2/23 and the service manger says they dont have an engine ordered yet and they ones my insurance company gave them on 07/10 are now sold. He then tells me to let him find one and he say that he found one and it will be there in 2 days and today is 08/09/23 and there is still no engine I still dont have my car i exhausted all my rental days and no answers from them yet. I live in ******* and work in ******* but I dont have a car to get to work. And yes they have been paid.

  Business Response

  Date: 08/28/2023

  There was a misunderstanding with ****************** and our service department concerning this issue.  ********************** vehicle was brought it for repairs and there were numerous parts that needed to be ordered.  Some items were on back order until recently.  At his time, all repairs have been made and paid for.  ****************** actually picked up his vehicle today and this issue has been resolved.  Unfortunately, there are always delays when trying to deal with insurance companies on these kinds of claims.

  All issues have been resolved.

  Thank you,

  *********************

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20443710
  
  I am rejecting this response because: this isnt true first I picked up my car on 8/16 not 8/28 on 8/28 I was back in there because my car isnt starting correctly now they are saying I need a battery which I dont understand how thats possible when it didnt have any issues starting prior to the water incident, how was this a misunderstanding when I dropped my car off there 07/03 and on 07/10 the work was quoted 7 days and approved but I didnt get my car til 08/16 and as I stated in the original complaint midway dodge failed to order the engine for my car the engine they were supposed to order had only 22k miles on it the one that I got had 50k and that one didnt get ordered til after 08/02 and to prove that if you look at the picture above the part number is totally different so how can you say the parts were on back order? I also attached the email he sent me and my response then no communication at all. I went through this long ordeal and my car still have issues and I have to make payments on it if they couldnt properly diagnose the car and the severity of the water damage they should of told the insurance adjuster that so the car can be totaled out. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/18/2023

  We are contacting ****************** to have him bring his vehicle in for inspection.  We will do everything we can to resolve this issue.

  Sincerely,

  *********************

  cc: *******************************, Service Manager