Reviews
This profile includes reviews for SpotHero's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 200 Customer Reviews
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Review fromJosh B
Date: 07/01/2025
5 starsJosh B
Date: 07/01/2025
I live in and work in ***, Spothero is by the far the best way to find paid parking at the minimal amount and closest to where you need to go. When one of the parking lots machines were down they could not honor my reservation so I had to park somewhere else that was $40 more. Not only did Spothero refund the first garage's money to me they gave me a credit for the difference that I had to pay. This company and app is the best!
SpotHero
Date: 07/08/2025
Thank you for taking the time to share this! We're sorry you weren't able to park in your reserved spot, but are glad to hear our Customer Heroes could resolve things for you! Happy parking!Review fromBernard c
Date: 06/26/2025
1 starStay far away from this app. Three times in less than 6 months that I paid for a spot and was unable too because of equipment issues or problems with the app itself. I am currently trying to get my refund from today but no reply from the customer service email that they provide. POOR SERVICE OVERALL.Review frommartin w
Date: 06/12/2025
1 starIncompetent. Web page promises are meaningless. You prepay and they don't reserve your spot. I missed a ***** game due to their inability to manage a parking lot. For a meaningless ballgame on a rainy Thursday afternoon - they couldn't handle the crowd. SpotHero is the cause of urban flight. I'll keep my money in the Western $uburbs.Review fromJessica B
Date: 05/18/2025
1 starApparently, when you pay them to reserve a spot for you, they don't actually make sure there's a spot for you. I missed my students' commencement because of this :-(Making it even worse, they have been giving me a "rating submission error" for this exact review! So, I have been unsuccessfully trying to submit this review to them for the last three days! That's why I'm submitting my review here.Review fromWendy A
Date: 05/02/2025
1 star***** using this company, they overbooked this location, when we showed up the valet guy turned us away and said he was oit of space to call for a refund. We were left scrambling to try and find a parking spot elsewhere. I call the next day to get a refund and the lady wanted me to fill out a form to proof that we parked elsewhere. I had to let her know that SpotHero dropped the ball and overbooked, and the very least they can do is issue an immediate refund, so we got our money back, avoid!Review fromAndrew L
Date: 04/30/2025
1 starSpotHero is not a trustworthy site. They sold me airport parking that didn't exist. When I arrived at the lot, I was told the lot was full and to leave. I had to scramble at the last minute to find parking, and I paid a much higher price for it. That was 10 days ago. SpotHero's customer service did not resolve this to my satisfaction, and the partial refund they promised has not shown up on my credit card statement. To add insult to injury, the parking lot location is still listed on SpotHero as a place where you can book parking. Does SpotHero care at all about customers? I doubt it. In short, I'd call ********************** absolutely unreliable, and they fail to make the situation right when they s**** up. Case #********Review fromMichael H
Date: 04/18/2025
5 starsSpot Hero is an on line capability to reserve a parking spot. I used it to reserve a spot near the ***************************, near the ******************** where the Washington Capitals play. Spot Hero provided me with my reservation in a nearby parking garage from 4PM-10PM. After making my reservation, I contacted Spot Hero and asked if my electronic ** code would be activated during period of the reservation. She assured me that it would be activated and sent me a PDF file with the ** code backup which I used on arrival at the parking garage. I thanked her for guiding me through the process and feel that this service is very worthwhile for ensuring parking in the ************* area.Review fromJo M
Date: 04/05/2025
1 starI could find no way to leave an actual ****** REVIEW for this so called company. We booked a parking space before we left ******* for a game in ***********, *****. When we arrived in ***** and went to go to game, the lot was FULL! Even though we booked a spot well before our travel and arrival, the lot was FULL when we got there. No bueno. Clearly they OVERBOOK lots. If you are traveling a distance, you cannot depend on SPOTHERO. They are not heroes in my book.Review fromShea S
Date: 03/27/2025
1 starThe garage I chose and paid for did not exist. As I drove round at 330 am trying to find it, most missing my flight, I ended up parking my car elsewhere because spot hero call center didnt open until 6am. After landing I call them to get a refund and told them the garage that was listed was blocked off for construction and was not in use at all and they still would not refund me my money. ******** customer service and a true SCAM.Review fromNels N
Date: 03/17/2025
1 starPaid for valet parking. ***** company said they wouldnt be there four hours later so they parked our car and gave us the keys back. Valet attendant parked the car near an alley and got a parking ticket. Told SpotHero we wanted our parking fee refunded along with reimbursement for the $50 parking ticket. A couple noncommittal responses saying somehow the parking ticket would be taken care of, although I doubt theyre doing anything. No response about refunding the parking fee for this fiasco. They apparently like to collect all the fees for being a middleman in the parking business but they dont take care of problems or provide proper customer service.
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