Reviews
This profile includes reviews for SpotHero's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 200 Customer Reviews
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Review fromMichael N
Date: 03/10/2025
1 starWe booked a three-day spot online with SpotHero for a convention in *******. Upon arriving, there were no spots available, even though the website said there was one. The customer service then redirected us to hotel nearby, and the hotel (of course) didnt allow us to park there if we werent staying in the hotel. We ended up finding our own parking. I expected to be refunded because we didnt use their service, and the customer service indicated that would be the case. But three days later, I received an email saying my SpotHero account would be refunded (no credits have shown up yet). I called customer service to let them know I wanted my account credited, as Id likely not have need to use the service again in the near future. After having a back and forth with the **** she said shed be escalating my case to a supervisor who I wasnt able to speak with directly. Im really hoping I wont have to call their office every day for the foreseeable future, but its ridiculous that I cant get refunded for a service I didnt use. Definitely use at your own risk!Review fromPatrick M
Date: 03/09/2025
1 starAbsolutely atrocious experience with SpotHero. I purchased a parking pass for the ************************* at ****************************** for March 8th, 2025, expecting a smooth process. Instead, we arrived to find the lot completely full. The owner informed us he double-books the lot and flat-out doesnt honor SpotHero passestold us to take it up with the company ourselves. We ended up missing our childrens event at the ***************** because of this fiasco, turning what shouldve been a fun day into a nightmare. SpotHeros customer service? Nonexistent. No response to our messages, no credit offered, nothing. This company is a disgracethey need to remove this shady lot from their app and start taking responsibility for their customers. Avoid at all costs unless you enjoy being scammed and stranded. Zero stars if I could.Review fromLorie P
Date: 01/20/2025
5 starsLorie P
Date: 01/20/2025
I use SpotHero regularly to find a garage in ***. My experience with the company is shockingly wonderful! SpotHero has been one of the most honest and accommodating companies that I have had encountered in the city. For example, recently I found that the garage I had reserved had a line of cars so long that we could have missed the curtain for our show. We found another garage. SpotHero refunded our payment and paid the difference between the two garages. We were surprised and impressed by the integrity they showed. We are fans.
SpotHero
Date: 02/25/2025
Thank you so much for taking the time to share this. We're sorry you had trouble with your reservation, but we're so glad our Customer Hero team could resolve things for you! Happy parking!Review fromRob P
Date: 01/08/2025
1 starRob P
Date: 01/08/2025
Utterly unreliable. I paid in advance (including an oversize fee) for 3 different garages in *************, to support a weekend trip my family was making. Each of the 3 garages were specifically listed by Spothero as supporting oversize vehicles up to certain dimensions. (And again, I paid Spothero in advance and received email confirmation: not just for the spot, but for the oversize fee.) Upon arrival, 2 of the garages told me they could not accommodate me at all. And the 3rd insisted that I pay an extra fee on the spot, basically saying too bad about Spothero; you're paying us too, and if you don't like it, move on. Spotheros telephone support was super; they promised me credit and asked me to find another garage which was impossible. (I ended up finding street parking.) The credit never materialized. I followed up twice during the subsequent weeks. Finally, almost 3 weeks later, I got an infuriating response chiding me for not being aware that some garages charge oversize fees in addition to the booking fee. Well, no duh, that's why I paid it in advance on Spothero (and have receipts from Spothero that says so.) Who needs this aggravation. AVOID SPOTHERO: a complete waste of time and money.SpotHero
Date: 01/14/2025
We appreciate your feedback and are very sorry for the trouble that you experienced with your reservations! If you need further assistance or have any additional comments, don't hesitate to reach back out to us directly at ************* or ***********************************Review fromDestinee S
Date: 01/01/2025
1 starDestinee S
Date: 01/01/2025
Horrible experience and terrible customer service.We arrived at 2pm when our reservation ended, upon exiting the ramp we were unable to leave due an issue with the machine not scanning our bar code. We sat there for 25 minutes trying to leave, and contacted an attended multiple times in the mean time and they did not help us. We were being charged by spot hero $1 a minute while we tried to exit, and ended up being charged a total of $25! I called spot hero customer service and the man told me its my fault I should have arrived sooner than my reservation time to prevent this issue, I tried to explain to him the issue was the gate would not allow us to leave because our bar code wasnt working and he refused it refund me when theres nothing I could have done to prevent this. Absolutely unacceptable customer service and ill make sure to inform everyone I know NOT to use spot hero.SpotHero
Date: 01/14/2025
Thank you for taking the time to leave this review. We're very sorry for the trouble you experienced with the on-site equipment! If you have any additional feedback, questions, or need further assistance, don't hesitate to reach out to ***********************************Review fromMichelle R
Date: 12/29/2024
2 starsMichelle R
Date: 12/29/2024
I used to love Spot Hero but Im losing my confidence in them. I booked a parking reservation at a hotel weeks in advanced. I show up at the hotel and Im told that I cant park because they dont have any spots left so they arent honoring 3rd party bookings. They said that they informed Spot Hero about this but Spot Hero didnt send any email or notification about this to us. So Im standing there trying to figure out what to do because I have limited time and need to park and get to the airport. It would be nice if Spot Hero would communicate better when they receive alerts like this so we can know before arriving. Also didnt appreciate that the only refund offered is a credit. What if I didnt want to book them again? Now Im forced to. Refunds should go back to the method of payment to let the consumer decide.SpotHero
Date: 01/14/2025
We're so sorry to hear about this! If you still need assistance with this matter, don't hesitate to reach out to our Customer Hero team at ************* or *********************************** they would be happy to help resolve this!Review fromDavid T
Date: 12/26/2024
1 starDavid T
Date: 12/26/2024
Do NOT use them!! Our car was towed the day after Christmas, when we had paid for monthly parking. SpotHero ultimately admitted they hadn't paid the lot owner. We still had to pay for **** and $427 towing charge. NEVER use them.SpotHero
Date: 01/14/2025
Thank you for taking the time to share this. We are so sorry for the trouble you experienced! The last thing we ever want is for one of our drivers to be towed. If you need further assistance with this matter, don't hesitate to reach back out to ********************************** or *************.Review fromAndrew S
Date: 12/25/2024
1 starAndrew S
Date: 12/25/2024
My first time using spothero to reserve parking for a trip to ************. I arrived at the lot only to be told it was full, and the I needed to cancel my reservation and leave. I found other parking nearby, for less than half of what spothero charged, and got to my event late thanks to spothero. Then I contacted Spothero support. After several attempts to contact them and over a week of waiting, they finally responded asking for my receipt from the other parking lot. I provided it the next day, and never heard from spothero support again. After another 8 days of waiting, I gave up and disputed the charges with my bank. If you want your money stolen, your parking reservation not honored, and the worst customer service imaginable use **********************! I wish bbb let me give them 0 stars.SpotHero
Date: 01/14/2025
Thank you for taking the time to share this. We're so sorry for the trouble you experienced with your reservation and for the delay getting back to you about this matter! If you have any additional feedback or need further assistance, don't hesitate to reach out to *************.Review fromKen K
Date: 12/17/2024
1 starKen K
Date: 12/17/2024
When they gave an address fir the garage and it wasn't ar that location the customer service *** told me he would give me a refund if I submitted a receipt for the garage I wound up parking in. They wound up only offering me a $5 credit which is useless since I live in *******.SpotHero
Date: 01/14/2025
Thank you for your feedback, we're sorry for any trouble or confusion you experienced! If you have any questions or additional comments, feel free to reach back out to ********************************** or *************.Review fromJoseph B
Date: 12/11/2024
5 starsJoseph B
Date: 12/11/2024
Purchased and reserved a parking space last Saturday December 7th at the ************************. Now besides the ease of reserving the space, the event was cancelled shortly before we left the house. I thought that it was going to be much harder to obtain a refund, and was pleasantly surprised when after I press the Obtain a Refund button the refund showed up in my bank. I was impressed.SpotHero
Date: 01/14/2025
Thank you so much for sharing this! We're sorry your event was canceled, but are glad we could make a sudden change of plans easier for you! Happy parking!
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