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Business Profile

Passports and Visas

Urgent Passport Services

Reviews

Customer Review Ratings

5/5 stars

Average of 41 Customer Reviews

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Review Details

  • Review fromRich M

    Date: 01/09/2023

    5 stars
    I needed 3 passports in a hurry. Urgent Passport walked me through every step, reviewed my documents and guided me in a professional and caring way.I received my documents well before the expected date.Outstanding customer service and exceeded what they promised.
  • Review fromTh S

    Date: 12/20/2022

    5 stars
    I placed an order for the ten day passport on the 6th and my passport was ready for pickup on the 12th, which was well before I needed it. Quick and effective service!
  • Review fromKatheryn H

    Date: 11/02/2022

    5 stars
    I called on a Wednesday morning to check about getting a new passport the fastest way possible. They were very helpful and straightforward - if they had my documents now it was possible, but with the weekend coming up it would most likely be next Wednesday. A lot of companies would have taken my money and then said "oops".
  • Review fromFrederic B

    Date: 10/29/2022

    5 stars
    This is an outstanding company; very professional, reliable and the service exceeded my expectations in every way. Highly recommended.
  • Review fromKim C

    Date: 10/13/2022

    5 stars
    I had short notice for a trip and, although it was a wonderful blessing, I was feeling very overwhelmed. They walked me through the process, reviewed all of my documents and application remotely (before I mailed it to them), and got me my passport SO quickly. Quick, efficient, helpful and affordable!
  • Review fromGaynelle O

    Date: 10/08/2022

    5 stars
    Urgent Passport is a very reliable agency. I renewed my passport and received it on the exact day they said I would. Their directions and phone contact were professional and reliable. I am so glad I used this agency. Dont hesitate.they are great!
  • Review fromEmma B

    Date: 09/28/2022

    5 stars
    My passport was ready right on time! Very helpful service
  • Review fromLali L

    Date: 08/31/2022

    5 stars
    I am extremely happy with this service! I found out that my daughter's passport expired a week before our international flight! I was in panic and finding "Urgent Passport Services" was a life saver for sure. They were very nice and explained everything, guided me through the whole process and made sure I did everything correctly. 4 business days later (just as promised and paid for) I am holding my child's passport and ready to fly!
  • Review fromBaylee X

    Date: 08/10/2022

    5 stars
    Urgent Passport Services was great. Received my Passport in 3 weeks. The process was very simple and the people are extremely kind to answer questions. Definitely recommend this service because of its communication and commitment to getting your Passport on time.
  • Review fromHillel S

    Date: 08/02/2022

    5 stars
    It has been truly an excellent expeience dealing with Urgent Passport Services.***************************** handled my request for US passport renewal, always supere helpful, very patient throughout the entire process of explaining the required steps needed to complete the passport renewal Form. ******** returned phone calls promptly giving clear details and instructions on how to move forward.I strongly recommend customers to work with Urgent Passport Services.*************************

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