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Business Profile

Payday Loans

PLS Financial Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

This profile includes complaints for PLS Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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PLS Financial Services has 81 locations, listed below.

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    Customer Complaints Summary

    • 61 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a prepaid card and it was stolen and I tried to cancel it but they wont let me and they keep charging me a fee and I never signed up for anything like this

      Business Response

      Date: 06/30/2025

      We are not able to release any information regarding ***** ****** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday at 8:03 am the debit card company PLS removed $1102.11 from my account without my knowledge or approval. I contacted them by phone and was told to wait for a check in 10 days...my card is still active but they refused to return my money to my account..my bills will be due in a few days including rent...this is unacceptable I need your assistance

      Business Response

      Date: 05/29/2025

      We are not able to release any information regarding ****** ***** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from this company at 9:45 at night and he was asking me if my company needed a line of credit Isaid no Im good and then he continue to tell me that everybody else is doing it and that I need to do it, and I to take his explicit lead of money. And I said Im good I dont need it. He goes. I make a half $1 million a year and I can buy your house and said F U a****** hung up on me.This is a business I would never wanna work with if thats how a someone reaching out from my business would treat me in a matter of seconds on the phone having a discussion

      Business Response

      Date: 05/14/2025

      We are not able to release any information regarding **** ******* to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.

    • Initial Complaint

      Date:05/01/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 1st at 4:51PM my mother, who is disabled, went to this facility to pay her COMED ****. Two transactions were made towards the bill as to can see from both reference photos. On May 1st, she received her bill stating she had a past due balance (from the month PRIOR), plus whatever outstanding fees were displayed from not paying on time. However, she has receipts that she in fact payed her comed bill through PLS on Armitage and ******* **** payment system. We contacted comed and they confirmed no money was received for the utility bill. Upon returning to the ***, she informed the cashier people that the bill was never paid in full and demanded more information on the funds that vanished. The cashiers humiliated her, practically calling her a fraud and refused to get her the answers she was seeking. They also took a picture of her without consent. How could a business who offers these types of assistance be shady with there payment policy or procedures. Since than she has been told for a few days they need to review footage and a manager needs to be present. We are demanding justice and a full return of her money that was never paid to the utility company.

      Business Response

      Date: 05/20/2025

      We are not able to release any information regarding Damarylin **** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.

    • Initial Complaint

      Date:04/16/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for their checking account 4 months ago , and have been a valued customer ever since . Recently , someone hacked my info and used my debit card to purchase ***** products . The bank has not investigated my dispute or provided any provisional credit while I wait .

      Business Response

      Date: 04/18/2025

      We are not able to release any information regarding Jalan ******** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was fraud and scam activity on my now closed account. I have account history evidence that there was criminal activity

      Business Response

      Date: 04/04/2025

      We are not able to release any information regarding ******** ********* to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** ********************************************************************************************************************

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The PLS is not listed on the options for them. The Pls I went to is **************************************. I went to the pls as I do every month. I've been a member here for years and never have I had any problems. There was a new girl when I pulled into the drive thru. I did as I normally do...counted the money ( as I was getting a money order) put it inside a piece of paper folded, put the amount I needed for the money order, my name and number. I sent it to her. She took it I looked away doing something else. She called me on the speaker asked my name and did I want a money order for the amount of 940. Told her yes. She said we'll I have 900. I told her I gave her 1000 which I did. I counted it twice and had it save from 2 weeks before. I do this every month. She said it's 900. She took 100 of it. It was 1000. I asked her to look for the other 100. The other lady that I should have asked for came to the window and said we'll I'm counting and its 900. Told her I sent her 1000 so what happened to the other 100. She said we'll maybe it fell. It didn't fall but she asked me to check so I looked on the ground. I didn't need to do that because it was in the folded paper but to appease her I did. I said I should have asked for you. She said what did you say. I said I should have asked for you. I'm so angry right now because I work too hard for someone to just steal from me and to steal from a financial institution is even worse. This happened today at 4 430pm. I asked them for the rest of my money and left. 

      Business Response

      Date: 03/10/2025

      We are not able to release any information regarding Tuesdsy **** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.

    • Initial Complaint

      Date:02/26/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 1through26 bank overturned some credits and charged me over $800 in fees. I live on social security and cannot afford. They are ri0ping me off and will not let me speak to a supervisor

      Business Response

      Date: 02/28/2025

      We are not able to release any information regarding ******* ****** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.

    • Initial Complaint

      Date:01/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a money order from $1000.00 and issued it to my landlord. However, the landlord bank cancel/blocked the money order. I returned to the PLS check cashing place and they had me fill out a money order stop payment refund request form. I uploaded an attached copy (please check upload). Continually, I was told to give the progress two weeks, then three. I was told by the representative that the check was issued on 12/30/2024 and it will take 14 business days before it reached. I waited, however, I never received it. I am writing this compliant to gain some assistance. I called PLS multiple times but to no avail, I keep getting the run around. I need some assistance obtaining my $1000.00 money order refund.

      Business Response

      Date: 01/28/2025

      We are not able to release any information regarding *******, Solihah-Thabita  to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/23 I contacted the manager and never heard back from anyone. I was charged $328 without being notified how much it would be prior to casing my check. There is absolutely no way i wouldve cashed my check if they would have told me the price. I have a bank account and couldve waited. They didnt announce how much would be taken out of the check until after it was cashed leaving me with no option.

      Business Response

      Date: 11/05/2024

      We are not able to release any information regarding ******** ******** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *******************************************************************************************************************.

    PLS Financial Services is NOT a BBB Accredited Business.

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