Complaints
This profile includes complaints for PayLink Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 95 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint taken over the phone by H32**3233343630353631H staff SE Reached out to the business August 2022 and I thought I was signing up for a home H31**303835363538**38H for $99 but they took out $185.00. When I called them they told me that I actually signed up for a auto H31**303835363538**38H and they told me I could get my money back but I haven&#**;t received it yet
Business Response
Date: 10/03/2022
Dear Sir or Madam:
This letter is in response to the complaint submitted by *************************, BBB Case #********. Please be advised, PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on July 1, 2022 ****************** purchased a home service contract from Like New Home Warranty (Like New), a third-party marketer selling home service contracts on behalf of ********************** At the time of sale, a down payment of $100.00 was collected directly by Like New.
Enclosed are copies of ****************** Like New Contract as well as the PayLink Payment Plan Agreement for the Like New Contract.
In an attempt to assist ******************, PayLink forwarded the contents of your inquiry to Like New, the sales agent and company that handles customer cancellations and refunds. It is our understanding from Like New that ****************** called their office on June 27, 2022 to purchase coverage for her home. Per Like New, since ****************** was unable to pay the down payment that day, the sales date and date the down payment was collected was post-dated to July 1, 2022. Like New has also indicated that a copy of ****************** policy was issued to her address on file on July 5, 2022. Per Like New, they have not spoken to ****************** since she purchased her policy and no one from their office stated that the coverage was for her vehicle. Like New does not sell or market vehicle service contracts.
If ****************** would like to cancel her policy, she can contact Like New at ************* during normal business hours.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Like New should there be any further questions or concerns. Like News contact information is as follows:
Like New Home Warranty
2973 ***********.
Ste. 240
**********, ** 92626
*************Sincerely,
*****************************;
Compliance & Contract SpecialistPayLink Direct
Enclosures.Initial Complaint
Date:09/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around the 1st of September, I received a very official looking Final Notice of my auto warranty expiring. I finally called the number to get more information as I had purchased the used vehicle 6 months ago. The representative made it perfectly clear this was regarding my car (make & model) I purchased 6 months ago. I questioned the representative about the "expiring soon" warranty having been handled by the car dealership. The representative said the dealership doesn't activate the warranty. He said I was supposed to have done that myself therefore the warranty was expiring in a few days. That scared me as I need the extended warranty on my used car. The cost to activate was $183.14. Not only did I fall for the activation fee, the representative said NOTHING about the same fee being charged to my credit card monthly. The scam continues as I have not received any information from the actual warranty company - only a bill from Pay Link Direct which is NOT the warranty company but a billing service. SKY AUTO PROTECTION flat out lied!I filed a fraud report with my credit card company. First ************* of ***** rejected my fraud claim because I participated in the transaction.How can I fight this fraud? I have yet to receive anything documentation from SKY AUTO PROTECTION.Business Response
Date: 09/27/2022
Dear Sir or Madam:
This letter is in response to the complaint submitted by *********************, BBB Case #********. Please be advised, PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on August 12, 2022, **************** purchased a vehicle service contract from Sky **** Protection (Sky ****), a third-party marketer selling vehicle service contracts on behalf of **************. At the time of sale, a down payment of $183.14 was collected directly by Sky ****.
Enclosed are copies of Ms. ******* Sky **** Contract as well as the PayLink Payment Plan Agreement for the Sky **** Contract.
Furthermore, our records indicate that the service contract was cancelled on September 19, 2022 before any monthly payments were collected by PayLink.
In an attempt to assist ****************, PayLink forwarded the contents of your inquiry to Sky ****, the sales agent and company that handles customer cancellations and refunds. It is our understanding from Sky **** that they attempted to contact **************** in response to this complaint but have been unable to reach her. It is also our understanding from Sky **** that **************** contacted their office to purchase a vehicle service contract, provided her VIN and vehicle mileage to them at the time of sale, and that they advised her of the monthly payments. Furthermore, per Sky ****, **************** called their office again on September 19, 2022 to cancel her policy. Sky **** has indicated that they cancelled Ms. ******* policy per her request on September 19, 2022 and issued a full refund of the down payment to Ms. ******* credit card ending in **** in the amount of $183.14.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Sky **** should there be any further questions or concerns. ********* contact information is as follows:
Sky **** Protection
5750 **************.
Ste. 430
******, ** 60077
*************
Sincerely,
*****************************
Compliance & Contract Specialist
PayLink Direct
Enclosures.Initial Complaint
Date:09/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5/02/2022 Was being charged monthly payments from this company. They took about $1,100 and was through monthly payments for a protection plan for my car that I already purchased through my car loan. Have several calls trying to cancel and the man fought me back and wouldnt cancel my payments. I finally was able to get all my card info off today. They sent me a contract that had a signature Per Phone. I never recalled this company calling me or even receiving the contract in the mail (which they said they sent out) and they had to email to me. I would just like a refund on the payments that I never agreed too but they wouldnt offer that.Business Response
Date: 09/22/2022
Dear Sir or Madam:
This letter is in response to the complaint submitted by *******************************, BBB Case #********. Please be advised, PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on May 2, 2022, ****************** purchased a vehicle service contract from Sky **** Protection (Sky ****), a third-party marketer selling vehicle service contracts on behalf of **************. At the time of sale, a down payment of $185.00 was collected directly by Sky ****.
Furthermore, our records indicate that the service contract was cancelled on September 16, 2022. Accordingly, no further payments have been or will be collected from ****************** by PayLink.
In an attempt to assist ******************, PayLink forwarded the contents of your inquiry to Sky ****, the sales agent and company that handles customer cancellations and refunds. It is our understanding from Sky **** that Mr.******** ****** has been cancelled and that they need him to complete the cancellation paperwork in order to calculate and issue a refund to him.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Sky **** should there be any further questions or concerns. ********* contact information is as follows:
Sky **** Protection
5750 ****************
Suite 430
******, ** 60077
**************
Sincerely,
***************************
Associate Counsel
PayLink DirectInitial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Filing on behalf of my elderly parents who received a "bill" from PayLink Direct for an unknown policy. They called and got a representative who told them the charge was in relation to a company called "Life View Home Warranty" which I cannot find a company that exists by that name. My parents deny ever having a policy from this company and I manage the household finances and policies and never heard of it.Thankfully they did not give information over the phone. Please stop these companies from these 'phishing' excursions. To be elderly is hard enough without them having to be continually scammed by companies like this.Business Response
Date: 09/22/2022
Dear *** or Madam:
This letter is in response to the complaint submitted by ***************************** on behalf of **** and *****************************, BBB Case #********. Please be advised, PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on July 21, 2022, Mr. and ********************* purchased a home service contract from Like New Home Warranty (Like New), a third-party marketer selling home service contracts on behalf of ********************** At the time of sale, a down payment of $100 was collected directly by Like New.
Enclosed are copies of Mr. and *********************** Like New Contract as well as the PayLink Payment Plan Agreement for the Like New Contract.
Furthermore, our records indicate that the service contract was cancelled on September 20, 2022 before any monthly payments were collected by PayLink.
In an attempt to assist Mr. and *********************, PayLink forwarded the contents of your inquiry to Like New, the sales agent and company that handles customer cancellations and refunds. It is our understanding from Like New that they issued a refund in the amount of $100 to Mr. and *********************** credit card ending in **** on September 20, 2022.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Like New should there be any further questions or concerns. Like News contact information is as follows:
Like New Home Warranty
2973 ***********.
Suite 240
**********, ** 92626
*************
Sincerely,
***************************
Associate Counsel
PayLink Direct
EnclosuresInitial Complaint
Date:09/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has a $175.59 withdrawal pending on my checking account. I have never heard of them or done any requests for work. They are obviously cheaters and thieves. I need to have this pending withdrawal removed from my checking account immediately. This company needs to be closed down. Thanks for your help.Business Response
Date: 09/13/2022
Dear *** or Madam:
This letter is in response to the complaint submitted by ***************************, BBB Case #********. Please be advised, PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on March 10, 2022, ****************** purchased a home service contract from Like New Home Warranty (Like New), a third-party marketer selling home service contracts on behalf of ********************** At the time of sale, a down payment of $195.00 was collected directly by Like New.
Enclosed are copies of ******************** Like New Contract as well as the PayLink Payment Plan Agreement for the Like New Contract.
Our records also indicate that on April 7, 2022, ***************** called PayLink customer service. During that call, ****************** provided a new automatic payment method for her policy and indicated that her previous payment method had been hacked. The PayLink agent updated ******************** automatic payment method on file per her request and explained that her next payment would be auto-debited on April 9, 2022. This was the only contact that PayLink had with ****************** prior to this complaint.
Furthermore, our records indicate that the policy was cancelled in our billing system on September 12, 2022. Accordingly, no further payments have been or will be collected from ****************** by PayLink.
In an attempt to assist ******************, PayLink forwarded the contents of your inquiry to Like New, the sales agent and company that handles customer cancellations and refunds. It is our understanding from Like New that they are in the process of issuing a refund via check to ****************** in the amount of $604.07.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Like New should there be any further questions or concerns. Like News contact information is as follows:
Like New Home Warranty
2973 ***********.
Suite 240
**********, ** 92626
*************
Sincerely,
*****************************
Compliance & Contract Specialist
PayLink Direct
Enclosures.Initial Complaint
Date:09/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/2, Paylink charged my bank account twice for $185 for home coverage insurance. When I called the company to let them know that I did not need this coverage and wanted the charge reversed, they kept repeating that "I called them." They kept giving me the run-around and would not listen to the fact that I do not need the coverage. I eventually hung up the phone and ended up contacting the bank directly to reverse the charges, which they did and issued a new card.Business Response
Date: 09/14/2022
Dear Sir or Madam:
This letter is in response to the complaint submitted by ***********************************, BBB Case #********. Please be advised, PayLink Direct (PayLink)processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on May 2, 2022, ********************** purchased a home service contract from **********, a third-party marketer selling home service contracts on behalf of EFG **** Services. At the time of sale, a down payment of $195.00 was collected directly by **********.
Our records also indicate that chargebacks were filed on September 9, 2022 for the two (2) monthly payments that were collected automatically by PayLink from Ms. ********** payment method on file.
Furthermore, our records indicate that no further payments were received from **********************. As a result, the policy was cancelled in our billing system on September 9, 2022. Accordingly, no further payments have been or will be collected from ********************** by PayLink.
Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to collections.
In an attempt to assist **********************, PayLink forwarded the contents of your inquiry to **********, the sales agent and company that handles customer cancellations and refunds. As of today, PayLink has yet to receive a response from **********.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact ********** should there be any further questions or concerns. 4Ever ****s contact information is as follows:
1708 S. **********
******************, ** 63303
*************
Sincerely,
*****************************
Compliance & Contract Specialist
PayLink DirectInitial Complaint
Date:08/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bank account has been charged for 4 months straight of ****** to paylink vehicle plan. I did not authorize any of these withdrawals from my account I have never even heard of this company. I dont know how to stop these reoccurring charges that I did not authorize.Business Response
Date: 09/08/2022
Dear *** or Madam:
This letter is in response to the complaint submitted by *****************, BBB Case #********. Please be advised, PayLink Direct (PayLink)processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on August 23, 2021, ************ purchased a vehicle service contract from Sky **** Protection (Sky ****), a third-party marketer selling vehicle service contracts on behalf of **************. At the time of sale, a down payment of $184.21 was collected directly by Sky ****.
Enclosed are copies of Mr. ***** Sky **** Contract as well as the PayLink Payment Plan Agreement for the Sky **** Contract.
Furthermore, our records indicate that the policy was cancelled in our billing system on September 7, 2022. Accordingly, no further payments have been or will be collected from ************ by PayLink.
In an attempt to assist ************, PayLink forwarded the contents of your inquiry to Sky ****, the sales agent and company that handles customer cancellations and refunds. It is our understanding from Sky **** that they attempted to contact ************ in response to this complaint but were unable to reach him. Sky **** has indicated that Mr. ***** policy has been cancelled and that they need him to complete the cancellation paperwork in order to calculate and issue a refund to him.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Sky **** should there be any further questions or concerns. ********* contact information is as follows:
Sky **** Protection
5750 **************.
Ste. 430
******, ** 60077
*************
Sincerely,
*****************************
Compliance & Contract Specialist
PayLink Direct
Enclosures.Initial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am pretty sure that I got scammed for a vehicle protection plan. $169.74.Business Response
Date: 09/01/2022
Dear Sir or Madam:
This letter is in response to the complaint submitted by *************************, BBB Case #********. Please be advised, PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on July 2, 2022, a vehicle service contract was purchased for Mr. ******** 2017 Jeep Grand Cherokee from Sky **** Protection (Sky ****), a third-party marketer selling vehicle service contracts on behalf of **************. At the time of sale, a down payment of $169.74 was collected directly by Sky ****.
Furthermore, our records indicate that the policy was cancelled in our billing system on August 31, 2022 before any payments were collected by PayLink.
In an attempt to assist ******************, PayLink forwarded the contents of your inquiry to Sky ****, the sales agent and company that handles customer cancellations and refunds. It is our understanding from Sky **** that they spoke to ****************** on August 31, 2022. Per Sky ****, Mr. ******** fiance had called their office to purchase a policy for Mr. ******** vehicle. Per Sky ****, ****************** indicated to them that his fiance was unaware that he had already purchased coverage for the vehicle at his dealership and that the purchase of the Sky **** policy was the result of a miscommunication between them.
Furthermore, it is our understanding from Sky **** that they issued a full refund of the down payment on August 31, 2022 to Mr.******** ********** ending in **** in the amount of $169.74.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Sky **** should there be any further questions or concerns. ********* contact information is as follows:
Sky **** Protection
5750 **************.
Ste. 430
******, ** 60077
*************
Sincerely,
*****************************
Compliance & Contract Specialist
PayLink DirectInitial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother is 89 years old. She has Alzheimer's disease.*********************** ********************************************************** Her car is twenty years old. She does not need additional car repair insurance and has never used them. The paylink company is constantly harassing her for $. I have a documented power of attorney on file that I've sent to them but they continue to contact her . This morning I checked her account and a check has cleared her account for ******. she has "donation" listed in the memo line. They need to stop preying on the elderly. Please intercede on her behalf. Thank youBusiness Response
Date: 09/01/2022
Dear *** or Madam:
This letter is in response to the complaint submitted by ************************************** for *********************, BBB #********. Please be advised, PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on December 27, 2021, ************** purchased a vehicle service contract from *****************, a third-party marketer selling vehicle service contracts on behalf of ******************** At the time of sale, a down payment of $495.00 was collected directly by *****************.
Subsequently, our records indicate that on January 27,2022, ************** purchased an additional vehicle service contract from ** Car Protection, a third-party marketer selling vehicle service contracts on behalf of ******************************** LLC. At the time of sale, a down payment of $229.00 was collected directly by ** Car Protection.
On February 14, 2022, a duplicate coverage notification was issued by PayLink for the ***************** Contract and the US Car Protection Contract to Ms. ****** address on file.
Subsequently, our records indicate that on June 3, 2022,************** purchased a home service contract from Tribus Home Warranty LLC (Tribus), a third-party marketer selling home service contracts on behalf of 4Warrant Corporation. At the time of sale, a down payment of $160.20 was collected directly by *******
On July 8, 2022, ************************* contacted PayLink to cancel her mothers policies and provided documentation indicating that she was Ms. ****** ***** of attorney (***). PayLink suspended billing at that time for all of Ms. ****** policies, and ************************* was referred to the respective companies to complete the cancellation process for each policy. This was the last contact that PayLink had with ************** or ************************* prior to this complaint.
On August 29, 2022, PayLink received a check of $135.58 for the monthly payment due on Ms. ****** ***************** policy. Please note that PayLink processes all physical checks we receive and that suspending the billing for a policy only stops automatic payments from being processed.
Our records indicate that the US Car Protection Contract was canceled in our billing system on August 5, 2022. Subsequently, our records indicate that the ***************** Contract and the Tribus Contract were cancelled in our billing system on August 30, 2022. Accordingly, no further payments have been or will be collected from ************** by PayLink.
In an attempt to further assist you, PayLink forwarded the contents of your inquiry to *****************, the sales agent and company that handles customer cancellations and refunds for the ***************** Contract.It is our understanding from ***************** that they never received the *** paperwork for **************. However, upon review, ***************** has indicated that they have cancelled Ms. ****** policy. Per *****************, they also issued a refund of the down payment of $495.00 to the Mastercard ending in **** on August 30, 2022 and issued a refund via check #**** on August 31, 2022 for $813.48 to **************, for a full and total refund of $1,308.48.
Additionally, PayLink forwarded the contents of your inquiry to ** Car Protection, the sales agent and company that handles customer cancellations and refunds for the US Car Protection Contract. It is our understanding from ** Car Protection that they are in receipt of the *** paperwork for ************** and have cancelled her policy. It is also our understanding from ** Car Protection that they are in the process of issuing a pro-rated refund via check to **************, to be mailed to her on September 6, 2022.Furthermore, ** Car Protection has indicated that they have removed Ms. ****** contact information from their marketing efforts and placed her telephone number on the blocked incoming calls list for their sales department.
Additionally, PayLink forwarded the contents of your inquiry to Tribus, the sales agent and company that handles customer cancellations and refunds for the Tribus Contract. It is our understanding from Tribus that they are in receipt of the *** paperwork for ************** and have cancelled her policy. Tribus has also indicated that they are in the process of issuing a refund to ************** in the amount of $374.07. Furthermore, ****** has added Ms.****** name to their internal list of consumers whom they will not contact.
Due to Ms. ****** stated condition, we are also adding her name to PayLinks internal list of consumers for whom we will not accept new accounts.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact *****************, ** Car Protection, and Tribus respectively should there be any further questions or concerns. Contact information for these companies is as follows:
*****************
3902 S. **************
******************, ** 63304
*************
** Car Protection
13359 ********** #***-1063
******, ** 78750
*************
Tribus Home Warranty LLC
801 ************************
**********, ** 76104
*************
Sincerely,
*****************************
Compliance & Contract Specialist
PayLink DirectInitial Complaint
Date:08/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new truck in December 2021. I received a letter in the mail a few months later stating my warranty was never activated and was about to expire. I called and they said they needed a card for a one time activation fee, nothing about a monthly payment of 168$. They also told me I would receive a booklet in the mail detailing my service plan . Of course I never received that either. Once I gave them my card I havent heard or received anything in the mail. Ive tried to call multiple times and cant get anyone on the phone. This company is a scam and will tell you anything including bold faced lies to get you to give them your card information. I need a refund of the money they have stolen from me as well as cancellation of this policy and removal of all my personal information and take me off the mailing list.Business Response
Date: 09/01/2022
Dear *** or Madam:
This letter is in response to the complaint submitted by *******************************, BBB Case #********. Please be advised, PayLink Direct (PayLink)processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on May 11, 2022, ************************ purchased a vehicle service contract from Sky **** Protection (Sky ****), a third-party marketer selling vehicle service contracts on behalf of **************. At the time of sale, a down payment of $220.00 was collected directly by Sky ****.
Enclosed are copies of Mr. *********** Sky **** Contract as well as the PayLink Payment Plan Agreement for the Sky **** Contract.
Furthermore, our records indicate that the policy was cancelled in our billing system on August 29, 2022. Accordingly, no further payments have been or will be collected from ************************ by PayLink.
In an attempt to assist ******************, PayLink forwarded the contents of your inquiry to Sky ****, the sales agent and company that handles customer cancellations and refunds. It is our understanding from Sky **** that they spoke to ************************ on August 29, 2022. Per Sky ****, ************************ indicated to them that he already had a coverage with his dealership and made assumptions that were incorrect when he purchased his policy. Sky **** has indicated that they cancelled Mr. *********** policy and will calculate and issue a prorated refund to him once they receive his cancellation paperwork, of which ************************ has already been advised.
Please note that PayLink has added Mr. *********** name to our internal list of consumers whom we will not contact per his request.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Sky **** should there be any further questions or concerns. ********* contact information is as follows:
Sky **** Protection
5750 **************.
Ste. 430
******, ** 60077
*************
Sincerely,
*****************************
Compliance & Contract Specialist
PayLink Direct
Enclosures.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.