Reviews
This profile includes reviews for PayLink Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 60 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKaren H
Date: 05/22/2025
1 starKaren H
Date: 05/22/2025
Im filing a complaint against pay link for misrepresenting their product as well as not canceling when called multiple times. They continue to send bills even after cancellation has been given with a cancellation number. And as far as how many stars I would give it -5. we filed a dispute with ******** so that they wouldnt stop doing auto pay.
PayLink Direct
Date: 05/28/2025
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle and home service contracts. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale of, cancellation of, or anything else related to the vehicle and home service contracts themselves. Our records indicate that on February 7, 2025, you purchased a vehicle service contract from ************************************* and a home service contract from *************************** (collectively *****). Furthermore, our records indicate that your vehicle and home service contracts were cancelled on May 2, 2025. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to *****. It is our understanding from ***** that you called their office to enroll in both auto and home coverage on February 7, 2025. Per USAPS, beginning on April 30, 2025, your daughter called their office several times requesting cancellation. Their records show that your daughter initially expressed concerns about the legitimacy of your coverages, claiming you did not make those purchases. ***** then reviewed the original sales call and confirmed that you had purchased those coverages, of which your daughter was informed. Your daughter then requested that the service contracts still be cancelled. ***** has indicated that on May 2, 2025, their office processed the cancellations without requiring additional documentation. Per USAPS, they are in the process of issuing refunds for both your vehicle and home service contracts in the amounts of $205.10 and $234.12, for a total refund of $439.22. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.Review fromScott K
Date: 05/07/2025
1 starScott K
Date: 05/07/2025
They are a very convincing scam operation, sent me a very convincing letter (looked like it came direct from the manufacturer) prompting me to extend the factory warranty on a car I had just bought. After a month I realize my card is being charged to PayLink (like, what's that?). After another month, I receive a similar but less convincing letter from another rival scam artist. I then call the dealership and realize PayLink is charging me for something I had already bought from the dealership when I bought the car. I then check the PayLink website and find my policy number has no online account connected with it. I then call the customer service department, talk to a **** get transferred to another **** who tells me I have to mail them a hard-copy letter requesting they cancel my account (like, they can't do this over the phone? or with an email?). So I'm certainly cancelling this account. But my next big question is: How does PayLink get an A+ rating from BBB if their service ***** so bad? Read the reviews... PayLink rates 1.07 on a 5-scale. Those reviews are accurate.PayLink Direct
Date: 06/16/2025
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on February 24, 2025, you purchased a vehicle service contract from ************************** (*********). Furthermore, our records indicate that your vehicle service contract was cancelled on May 7, 2025. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Integrity. It is our understanding from Integrity that they cancelled your vehicle service contract and that they are in the process of issuing a refund to you.For any further questions, please contact Integrity directly at ************* for assistance. Thank you.Review fromJonia A
Date: 04/18/2025
1 starJonia A
Date: 04/18/2025
Worse service I would NEVER REFER CUSTOMER **** NO HELP-service advisor. ******* is very rude. Been calling for two weeks in regards to my car warranty and cannot get any assistance. This is very unfortunate.PayLink Direct
Date: 05/28/2025
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale, cancellation, or reinstatement of the vehicle service contract, or anything else related to the vehicle service contract itself.Our records indicate that on January 1, 2024, you purchased a vehicle service contract from ********** **** Westmont (**********), a third-party dealership selling vehicle service contracts on behalf of *******. Our records also indicate that on December 2, 2024, the auto-debit payment method on file for your vehicle service contract was declined as were subsequent attempts. A past due notice was then issued to you on December 6, 2024 alerting you that payment was needed to avoid cancellation. Our office also texted, emailed, and left voicemails for you regarding the past due payment. Since no further payments were received or collected, the account was cancelled in our billing system on January 1, 2025. Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to collections. Furthermore, our records indicate that you next contacted our office on April 4, 2025 to ask if your billing account was still active. You were informed that it had been cancelled and were referred to AutoNation and *******, the sales agent and administrator respectively and companies responsible for approving reinstatements of cancelled accounts, regarding your inquiry to reinstate your account. Our records indicate you next contacted our office on April 18, 2025 and April 21, 2025 regarding your account, wherein you were referred to AutoNation to assist you. On April 22, 2025, ********** contacted our office and stated that your account was approved for reinstatement as of that date. Per AutoNation, they informed you that you needed to bring your account current and that you agreed to do so. On April 29, 2025, you contacted our office regarding the amount that was due to reinstate your account. You were advised of the total amount that was needed to reinstate your account, which included the payments due for December 2024, January 2025, February 2025, March 2025, and April 2025. Our records do not indicate that we received any further payments from you. For any further inquiries, please contact AutoNation at ************* or Veritas at ************* for assistance. Thank you.Review fromZoe P
Date: 01/17/2025
1 starZoe P
Date: 01/17/2025
If there was a possible way to leave 0 stars I would. The whole cancellation process is so dated , why would any business in 2024 not have a business email - to be able to send documents in. Having the process required to have to physical documents to send into to them that MY time , MY gas and MY money to mail them in a physical document. When I can send a PDF. file of the cancellation/Trade-in. So that this policy can be cancelled right then and there. This business is a scam and will fraudulently charge you. The customer service was horrible and unsupportive, in no way shape or form would you need a physical copy unless this business is of government entity.PayLink Direct
Date: 01/24/2025
Hello **** thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on December 7, 2024, you purchased a vehicle service contract from ************************************* (*****). Furthermore, our records indicate that your vehicle service contract was cancelled on January 23, 2025 before any monthly payments were collected by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to *****. It is our understanding from ***** that you called their office on January 17, 2025 stating you wished to cancel your policy, and they provided the information you needed to send them so they could process the cancellation. Per USAPS, they have cancelled and refunded the down payment of $100.00 to your credit card. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.Review fromAddisu M
Date: 11/16/2024
1 starAddisu M
Date: 11/16/2024
When I asked to cancel the subscription, the sales agents were so rude and aggressive to me. I've never encountered anyone like them before. Somebody should shutdown this business. I mean look at the ratings. Speaks louder than words. You've to ask them for a cancellation confirmation mail because unless you ask they won't send you any. The first time I asked the customer *** said they didn't send any. I asked for confirmation number and she gave me some bogus number if asked again she couldn't ***eat. I had to be sure to avoid a charge in the next billing cycle so later that day I emailed my request again to the customer service address and I got a ***ly that says my payment was suspended. I verified in the customer account that the subscription is finally canceled.PayLink Direct
Date: 11/27/2024
Hello ******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself. Our records indicate that on October 15, 2024, you purchased a home service contract from Like New Home Warranty. Furthermore, our records indicate that your home service contract was cancelled on November 15, 2024 before any payments were collected by PayLink. Confirmation of the cancellation was provided to you when you emailed our office on November 15, ******* an attempt to further assist you, PayLink forwarded the contents of your review to Like New Home. It is our understanding from Like New Home that your home service contract was cancelled when you called their office and that the call is being reviewed. For any further questions, please contact Like New Home directly at ************* for assistance. Thank you.Review fromAriel N
Date: 11/05/2024
1 starAriel N
Date: 11/05/2024
I decided not to use the policy and wanted to cancel it. When I called it seemed they wanted to know why and the person was very aggressive about it. He asked me if this was a joke, he wouldnt listen to me and kept talking over me. Then spoke with a supervisor and he was just as bad. He told me his name was ****. He told me I obviously couldnt think for my self and he didnt understand why I just wanted to cancel without any explanations. I feel I dont have to explain the why. I would not get a policy with them ever and I will let the people be aware of their bad customer service.PayLink Direct
Date: 11/22/2024
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on October 14, 2024, you purchased a vehicle service contract from ********************** (MVS). Furthermore, our records indicate that your vehicle service contract was cancelled on November 6, 2024 before any payments were collected by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to MVS. *** has indicated that they cancelled your service contract after you called them to cancel on November 5, 2024, and a full refund of the down payment was issued to your card on file. Per MVS, they also sent an email confirmation to you confirming the cancellation and full refund. For any further questions, please contact MVS directly at ************* for assistance. Thank you.Review fromJason B
Date: 06/01/2024
1 starJason B
Date: 06/01/2024
SCAM!! Paid $380 and told me it was for a year . Then they try bill my card every month. Dont let me cancel ! They laugh at you and say you cant do nothing about it. Stay awayPayLink Direct
Date: 06/07/2024
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself. Our records indicate that on March 16, 2024, you purchased a home service contract from ********** Services (HHS). Our records also indicate that on May 22, 2024, the payment collected on April 16, 2024 was reversed due to a chargeback dispute. Furthermore, our records indicate that your home service contract was cancelled on June 3, 2024. Accordingly, no further payments have been or will be collected from you by PayLink. Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to collections.In an attempt to further assist you, PayLink forwarded the contents of your review to HHS. It is our understanding from HHS that you were informed of the twelve (12) monthly payments to be collected by PayLink when you purchased your home service contract, which you verbally authorized on a recorded line. Per HHS, your policy booklet was also issued to you on March 22, 2024 that outlined your coverage and payment terms. HHS has indicated that your home service contract was cancellable by you at any time upon their receipt of a written cancel notice.It is also our understanding from HHS that you did not contact their office prior to the April payment being reversed due to the chargeback. HHS has indicated that they contacted you on May 28, 2024, May 29, 2024, and May 30, 2024 to inform you of the past due status of your home service contract due to the chargeback. Per HHS, in each instance you ended the call prior to resolving the status of your policy. HHS has indicated that your policy was cancelled due to non-payment and no refund is due. For any further questions, please contact HHS directly at ************* for assistance. Thank you.Review fromGina S
Date: 04/30/2024
1 starGina S
Date: 04/30/2024
Very bad customer service. I called to cancel my auto policy and was forced to keep it another month to think about if I still wanted to cancel. I called the next month and was then harassed by the guy on the phone. I had to talk to him for 20 minutes trying to cancel this policy because he would not want to do it for me. He kept repeating the same thing and asking personal questions which were extremely unnecessary. I dont care how good of a policy it is, if I want to cancel something I dont want to spend ******************************************* and make assumptions instead of canceling what I demand to get done.PayLink Direct
Date: 05/07/2024
Hello ****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on January 17, 2024, you purchased a vehicle service contract from US ********************* Services LLC (USAPS). Our records also indicate that you called our office on April 25, 2024 to cancel your policy. Billing was suspended at that time, and you were referred to USAPS to complete the cancellation of your policy. Furthermore, our records indicate that your vehicle service contract was cancelled on April 25, 2024. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from ***** that you called their office to cancel your policy on March 8, 2024. Per USAPS, you agreed to keep your policy after they offered to lower the policys total premium and extended the payment terms. It is also our understanding from ***** that you called again to cancel your policy on April 25, 2024. Per USPAPS, as part of their standard procedure to ensure customers are fully informed before making a final decision regarding cancellations, they attempted to address your concerns and discuss your policys benefits. USAPS has indicated that they cancelled your policy per your request and issued a refund to you via check on May 2, 2024 in the amount of $195.16. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.Review fromRoger H
Date: 03/31/2024
1 starRoger H
Date: 03/31/2024
Paylink Vehicle Plan preys on senior citizens , my mother 86 with dementia was contacted and sold a vehicle warranty for a vehicle that has been parked for over 10 years. She has been paying $164.92 for years and we only found out by checking her bank statements looking to see where all her money is going, She cant drive because her condition and given she has dementia she had no idea over a phone what she was buying . COMPLETE SCAM ARTIST , if she doesnt get a full refund of all payments she has made, I will file a complaint with ***************************************************PayLink Direct
Date: 04/08/2024
Hello Roger, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your mother’s vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on June 15, 2021, your mother purchased a vehicle service contract from Auto Assure LLC (“Auto Assure”). Furthermore, our records indicate that your mother’s vehicle service contract was paid in full as of June 15, 2023. Accordingly, no further payments have been or will be collected from your mother by PayLink. Due to your mother’s stated condition, we are adding her name to PayLink’s internal list of consumers for whom we will not accept new accounts. In an attempt to further assist you, PayLink forwarded the contents of your review to Auto Assure. It is our understanding from Auto Assure that they have been attempting to contact you in order to resolve this matter but have been unable to reach you. Auto Assure asks that you contact their office and request the manager Scott in order to address your concerns. For any further questions, please contact Auto Assure at (800)600-2097 for assistance. Thank you.Review fromBrian G
Date: 03/19/2024
1 starBrian G
Date: 03/19/2024
Based on my experience and those of others in reviews before mine, of this company is not itself a scam company, it's one of the companies of choice for scam companies.PayLink Direct
Date: 03/26/2024
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself. Our records indicate that on December 6, 2023, you purchased a home service contract from ********** Services LLC (HHS). Our records also indicate that on March 4, 2024, a manual online payment of $391.89 was processed via the PayLink customer website for your policy. On March 19, 2024, you contacted our office regarding that payment, requesting a refund as well as that you be sent a monthly invoice for future payments. Billing was updated at that time, and you were referred to HHS regarding the refund. Furthermore, our records indicate that the March 4, 2024 payment was fully refunded to your bank account on March 20, 2024. As of todays date, your billing account is still active in our system.In an attempt to further assist you, PayLink forwarded the contents of your review to HHS. It is our understanding from HHS that you contacted their office on March 19, 2024 requesting that the March 4, 2024 payment be reversed. Per HHS, you also said you would provide an alternative payment method once the payment had been refunded. HHS has indicated that the payment was refunded per your request. HHS has also indicated that they have been trying to contact you to ensure that you received your refund and to assist in updating your payment method on file. Per HHS, they ask that you not hesitate to reach out to them for future assistance.For any further questions, please contact HHS directly at ************* for assistance. Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.