Reviews
This profile includes reviews for PayLink Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 59 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDavid P
Date: 08/11/2022
1 starDavid P
Date: 08/11/2022
We dont remember signing up with them and when we called to cancel, they kept asking why and offered a lower rate. We kept repeating that we wanted to cancel, but they kept talking and talking, wouldnt let us talk. They kept trying to make us keep the policy, we kept repeating to cancel. Finally they canceled after being on the phone for 15 minutes.
PayLink Direct
Date: 08/16/2022
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on January 12, 2022, you purchased a vehicle service contract from ********************************* (USAPS). Furthermore, our records indicate that your vehicle service contract was cancelled on August 11, 2022. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that your policy is cancelled and that on August 15, 2022 they issued a refund via check #**** in the amount of $679.01. For any questions regarding the sale of the service contract or cancellation of the service contract, please contact USAPS directly at ************* for assistance. Thank you.Review fromAlbert B
Date: 08/08/2022
1 starAlbert B
Date: 08/08/2022
I have paid my premium for over a year and have never received documentation which would detail my coverage. Also when I attempted to file a claim I was unable to get any assistance from paylink. Though I have lost money for over a year, I now want to cancel this agreement which appears to be one sided.PayLink Direct
Date: 08/15/2022
Hello ******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself.Our records indicate that on June 22, 2021, you purchased a vehicle service contract from Auto Repair Network (ARN).Furthermore, our records indicate that your vehicle service contract was cancelled on August 12, 2022. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to ARN. It is our understanding from ARN that they apologize for any issues you might have had filing a claim. All of **** claims are processed by *************************, the administrator and company that approves and denies claims. ARN has also indicated that they issued copies of your policy to the address on file on June 29, 2021 and August 13, 2022. Per ARN, they also sent copies of your policy via email on June 2022, 2021 and August 8, 2022.ARN has indicated that they have attempted to contact you in response to this review but have been unable to reach you. It is our understanding from ARN that they have cancelled your policy and are in the process of issuing a refund to you. Per ARN, the refund will be mailed via check to the address on file within the next **** business days.For any questions regarding the sale of the service contract or cancellation of the service contract, please contact ARN directly at ************* for assistance. Thank you.Review fromBugwu A
Date: 08/06/2022
1 starBugwu A
Date: 08/06/2022
I am victim of this company . They have been billing me monthly since last year . They have been taking $231.07 from my account every month. I still have not been informed what this plan covers . No communication from this company . They tricked me into believing that the previous owner of my car was on a service plan with them . They even forget that they are already billing me and they send me letters like they did before claiming final notice that my vehicle will lose coverage . Over $1,617 has been deducted from my credit card . I must get to the bottom of this.PayLink Direct
Date: 08/12/2022
Hello Bugwu, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on January 31, 2022, you purchased a vehicle service contract from VSC ****** Services (VSC ******). On February 2, 2022, PayLink issued a welcome letter for your policy to your address on file. This was the only contact PayLink had with you prior to your review. Please note that billing was placed on hold while investigating your complaint. In an attempt to further assist you, PayLink forwarded the contents of your review to VSC ******. It is our understanding from VSC ****** that the only contact they had with you occurred when you purchased your policy on January 31, 2022. Per VSC ******, you indicated you planned on keeping your vehicle for 1-2 years, monthly payments were set up to be automatically debited from your **** card, and a welcome email was sent to you at ***************** VSC ****** has indicated that they have tried to contact you in response to your review but have been unable to reach you. For any questions regarding the sale of the service contract or cancellation of the service contract, please contact VSC ****** Services directly at ************* for assistance. Thank you.Review fromAspyn J
Date: 08/04/2022
1 starAspyn J
Date: 08/04/2022
Very combative, argumentative, and unprofessional. Called and asked to cancel my services, and instead they kept trying to bully me into keeping the policy going. After I continued to tell them I didnt want nor need it anymore, the lady I talked to says since you dont want to answer my questions I wont answer yours and tells me I can sit on hold . I hang up call back and its the same process. Ive contacted my lawyer to help because its a waste of time trying to ask on your own .PayLink Direct
Date: 08/15/2022
Hello Aspyn, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on March 23, 2022, you purchased a vehicle service contract from ********************************* (USAPS). Furthermore, our records indicate that your vehicle service contract was cancelled on August 12, 2022. Accordingly, no further payments have been or will be collected from you by PayLink.In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that your policy has been cancelled and that they issued a refund via check #**** on August 12, 2022 in the amount of $381.85. For any questions regarding the sale of the service contract or cancellation of the service contract, please contact USAPS directly at ************* for assistance. Thank you.Review fromElizabeth B
Date: 08/04/2022
1 starElizabeth B
Date: 08/04/2022
I have been paying this for months. I have never received policy paperwork. This was offered as an extended warranty continuation policy and was never explained other than it would be like the manufacturers warranty. The amount of $162 a month is high and the additional fees for putting this policy in place were not disclosed. Be very careful!PayLink Direct
Date: 08/23/2022
Hello *********, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on August 25, 2021, you purchased a vehicle service contract from Automotive Product Consultants (APC). Furthermore, our records indicate that your vehicle service contract is still current in our system. In an attempt to further assist you, PayLink forwarded the contents of your review to APC. It is our understanding from APC that they sent your policy documents to you by **** mail and via email. It is also our understanding from APC that they attempted to call you at the phone number on file in response to your review. Per APC, they have been unable to reach you. For any questions regarding the sale of the service contract or cancellation of the service contract, please contact APC directly at ************* for assistance. Thank you.Review fromTanner M
Date: 07/22/2022
1 starTanner M
Date: 07/22/2022
I want to cancel this. I thought I needed it but after consultation with my insurance and dealership, I have found this is a scam I cannot afford. **************** garbage tactics..PayLink Direct
Date: 07/28/2022
Hello ******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on April 5, 2022, you purchased a vehicle service contract from US ****************************** LLC (USAPS). Furthermore, our records indicate that your vehicle service contract has not yet been cancelled in our system. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that they last spoke to you on July 18, 2022 when you made a payment. USAPS has been trying to get in contact with but have been unable to reach you. USAPS requests that you call them so that they can assist you with your inquiry. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.Review fromMichelle V
Date: 07/07/2022
1 starMichelle V
Date: 07/07/2022
SCAM! I am in ********. The company says it's based in *******. I have been charged $162/ month for OVER A YEAR. never received a brochure detailing what I was covered for. It was supposed to cover my car if anyone happened to it. My car is new. Never received any confirmation of payment, never received any emails/ letters with their address on it. PLEASE BE AWARE. I don't want this to happen to anybody else. They scammed over $2,000 out of mePayLink Direct
Date: 07/14/2022
Hello ********* thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on February 25, 2021, you purchased a vehicle service contract from Sky **** Protection (Sky ****). Furthermore, our records indicate that your vehicle service contract was cancelled on July 6, 2022. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Sky ****. It is our understanding from Sky **** that that you called their office to cancel your contract on July 6, 2022. Sky **** indicated that they spoke to you on July 8, 2022 to inform you that you needed to submit a notarized odometer reading for your vehicle so that they could issue any refunds that were due to you. Sky **** has also indicated that the policy booklet containing your contract was delivered to your address on file on March 5, 2021 and that they were unaware that you never received your booklet until you informed them on July 8, 2022. Sky **** has indicated that you have charged back the last four (4) payments that you paid towards your contract. Per Sky ****, if you submit your notarized odometer reading documents, they will happily issue the remaining balance of your pro-rated refund. For any questions regarding the sale of the service contract or cancellation of the service contract, please contact Sky **** directly at ************* for assistance. Thank you.Review fromErik A
Date: 07/02/2022
1 starErik A
Date: 07/02/2022
Company sales reps **** on the elderly. Once you discover what they doing and go to cancel, the sweet demeanor changes to immediate unprofessionalism, nasty attitudes, and interrogation-like tactics. If you have to deal with them, take my advice, record the call. Then afterwards, once the cancellation is complete, make them send you proof, then contact the bank to make sure they dont charge your account.PayLink Direct
Date: 08/05/2022
Hello ********************, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your fathers home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself. Our records indicate that on January 5, 2022, your father purchased a home service contract from 4Ever Home. Furthermore, our records indicate that your fathers home service contract was cancelled on July 1, 2022. Accordingly, no further payments have been or will be collected from your father by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to 4Ever Home. It is our understanding from 4Ever Home that they issued a refund via check # **** on July 22, 2022 in the amount of $276.73. For any further questions, please contact 4Ever4 Home directly at ************* for assistance. Thank you.Review fromMelissa M.
Date: 05/09/2022
1 starMelissa M.
Date: 05/09/2022
I have a gold warranty on my ***************************************************** thousands as I was unaware I had a gold warranty. This company convinced me I needed the coverage and now I want all my money back! Im unemployed and broke and this company is shameful.PayLink Direct
Date: 06/02/2022
Hello *******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on May 27, 2021, you purchased a vehicle service contract from *********************** (******). Furthermore, our records indicate that your vehicle service contract was cancelled on December 1, 2021. Accordingly, no further payments have been or will be collected from you by PayLink.In an attempt to further assist you, PayLink forwarded the contents of your review to ******. It is our understanding from ****** that your vehicle service contract was cancelled for non-payment since no further payments were made and they never received a cancellation letter from you. However, ****** has indicated that they will accept your review as a cancellation letter and are in the process of issuing a pro-rated refund via check #**** in the amount of $500.21. For any questions regarding the sale or cancellation of the service contract as well as any refunds due, please contact ****** directly at ************* for assistance. Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.