We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Waste Removal

Turdminators Pet Waste Removal, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Waste Removal.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for weekly service 5 weeks ago. Business only showed up 3/5 weeks requested a refund and cancellation of service. Was only refunded one of the 2 weeks they did not show up as they stated it was Columbus Day so it was a holiday and they are not servicing on holidays. This is news to me as all other businesses shift the service a day for holidays, not just skip it entirely. The owner told me to take them to court as they have won in court over the same circumstances. I received a text this morning at ***** am telling me this. The owner or whoever is communicating for their business is completely unprofessional, rude, and immature. I will be disputing the charge with my credit card if this is not credited back. This is a horrible business and seems to be a scam.

  • Initial Complaint

    Date:01/27/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is misleading the public and its customers by purchasing hundreds of fake reviews on ******* They have at least five ****** Business Profiles, which is only allowed one, and each profile has around 100 fake five-star reviews. These reviews can be identified as fake by looking at the reviewers' profiles and seeing what other businesses they have left reviews at. The reviewers either leave reviews at random businesses across the country or have private accounts so their other reviews cannot be seen. The few one-star reviews listed have rude and threatening comments left by the business owner. Yelp also has real reviews for this business. The hundreds of fake five-star reviews are clearly purchased by the business owner to mislead the public. They are causing harm to customers who do business with this company under a false belief that they have better reviews than they actually do. This business is also hurting competitors who are not engaging in misconduct. The business should be forced to remove these false reviews and promise not to buy reviews again or be shut down.

  • Initial Complaint

    Date:12/16/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Notified business on December 1st that service had been skipped for at least 2 weeks. Ended up in a back-and-forth text exchange and was told my service would be canceled. Then I was told that a new service person would arrive to do a clean up on December 6th. Nobody arrived so I handled the cleanup myself on December 11th. They billed me on December 14th so I had my bank stop payment. They've now sent text threats of legal action. The service is inconsistent and unreliable and the management/owner is rude and harassing. If a service person cannot arrive on the day scheduled, they should coordinate for someone to due the work the following day. Using threats and harassment tactics is not a way to run a business.

  • Initial Complaint

    Date:08/13/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for monthly dog p*** clean up service. They were no a no show on 6/10 and again on 8/12. I texted 3 times over the 24 hour period to see if they were coming and when. Never heard back. Left a bad review on ******** which is when they texted harassing me. Said they were canceling me as of today when I paid for services through 8/26. They will not give refund. *** already filed a dispute with my credit card to receive said refund. I would like people to be made aware of this scam.

Turdminators Pet Waste Removal, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.