Plumber
Aaron’s Plumbing & SewerInformation and Alerts
Service Area
- 60004
- 60005
- 60006
- 60425
Alert Details
This business has 1 alert.
Pattern of Complaints
A recent review of BBB complaints has delineated a pattern of consumer allegations against Aaron's Plumbing & Heating.
In their complaints, consumers allege that:
Issues that were repaired by Aaron's Plumbing & Heating, resurfaced between 1-30 days after being serviced.
They further claimed that after multiple calls and voicemails to the business, they did not receive any communication from the business.
On April 11, 2016, Aaron's Plumbing & Heating provided the following plan of action currently in place:
Concerning issues that were repaired, but resurfaced soon after, Aaron's Plumbing & Heating claims that they make sure all jobs are completed and if problems arise, they return to make the necessary repairs.
As for the issue of not having multiple calls and voicemails returned by the business, Aaron's Plumbing & Heating claims to have a person available in their office on weekdays from 8 am to 4 pm. The business also claims that while multiple consumers contact the plumbers directly, they should contact their office directly at (708) 481-9714, as they will be able to help consumers appropriately.
Per a July 26, 2016 review of newly closed complaints, the BBB found that although Aaron's Plumbing & Heating provided procedures detailing how they intended to address consumer concerns, the pattern of consumer allegations has continued. At this time the BBB has found that Aaron's Plumbing & Heating failed to alleviate the pattern of complaints and will continue to monitor complaints against the business.
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