Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2021, ****** pushed me to pay $599 for Global Authorship Certificate (Copyright). I paid his company $600 by a credit card. Later, I learned that they never registered with the government for my copyright. I attempted to contact their project manager in June 2023. They said they never received payment. I sent them a snapshot of my payment from my bank account and invoice. I tried to text him a several times without success. I called him a several times and finally talked to him. He said he needed to meet with his team and would get back to me today, but he never did. I called him again and left a message on his voice mail. He never responded to my call. If this company does not wish to give me a refund, they need to register with the government for my copyright.

  

  Business Response

  Date: 09/19/2023

  see attachment

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20254310
  
  I am rejecting this response because:
  I received a message indicating that I did not respond. I did not get any message. The vendor stated that they provided me with the full refund, but I never received it. Please ask the vendor to submit evidence (i.e., bank statement) that they gave me the refund.
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 10/06/2023

  Subject: Closure Notification for BBB Complaints - Case Numbers: ******** and 19516131
  Dear Better Business Bureau ******* & Northern ************** trust this email finds you well. I am writing to inform you about the resolution of two complaints filed with your organization under the following case numbers:
  Complaint number: ********
  Complaint number: 19516131
  The client associated with these complaints is ************************************
  I am pleased to inform you that both of these cases have been successfully resolved to the satisfaction of ********************. A resolution has been reached, which includes a refund of $600 to the client. Consequently, both parties have agreed that the matters giving rise to these complaints have been appropriately addressed, and ******************** has acknowledged the satisfactory resolution of his concerns.
  Therefore, we kindly request that the Better Business Bureau acknowledges the closure of these cases in your records. All required actions and refunds have been completed in accordance with the mutually agreed-upon resolution, and we consider these matters resolved.
  Should you require any additional information or documentation to confirm the closure of these cases, please do not hesitate to contact us
  We appreciate your attention to this matter and your ongoing commitment to facilitating fair and transparent resolutions for consumers and businesses alike.
  Thank you for your time and cooperation.
  Sincerely,
  ***********************;

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20254310
  
  I am rejecting this response because:

   

  I have not received any refund. Please see the attached bank statement as evidence. I will let you know immediately once I have received it. 
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 11/07/2023

  Complaint: 20254310
  
  I am rejecting this response because: Hello, I still have not received any refunds. This vendor said they wired the money but it did not appear on my account. I called the bank. They wanted a trace number to provide information. I contacted this vendor. They did not provide me with the information nor resolved this issue. Please advise. Thank you.
  
  Sincerely,
  
  ****************************;

  

  Business Response

  Date: 11/07/2023

  The client has been reimbursed, and the case has been closed as per the settlement made with the client The project is marked as completed and closed 

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20254310
  
  I am rejecting this response because:

  I never got any reimbursement. The money never got to my bank account. The vendor recommended that I contacted the bank. The bank said the transfer number did not appear in the system and asked for a trace number. I tried to contact the project manager to obtain the trace number for the bank to identify the wiring money, but the project manager never provided one. Please see attached my bank statement demonstrating that I never got the refund from this vendor. Please keep this case open until I get the full refund.
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 11/14/2023

  Complaint: 20254310
  
  I am rejecting this response because: The provider did not give me a refund. I want to appeal this decision. Thank you.

  
  

  Sincerely,
  
  Siavosh Hedayati  

  

  Business Response

  Date: 11/15/2023

  refund was processed last month and the client did not even reach out to us to inform us that they did not received it Excel book writing has had the amount deducted and sent to the client's account (details were provided by the client), but the client did not respond after that and even inform us if she got it or not or to report to **************** that the funds were not received.howvever excel has closed thois case internally as the once the amount is refunded the project is marked as completed and we are not sure why the client has not tried to reach out to the company for any discrpecies pn this matter 

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20254310
  
  I am rejecting this response because:

  I made several attempts to contact *********************** at ************ that I did not receive any refunds. I also sent him a copy of my bank statement proving that I did not receive any refunds. He said I had to contact my bank. I called. They said they needed a trace number to identify any issues. I texted ***** at least twice asking for the trace number. He did not provide me with the number. Please see the attachment with my correspondence with *********************** who is the company's project manager and my bank statement. I have uploaded my bank statement twice and sent him as well. I never got the refund. 

   

  Please advise.

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 11/16/2023

  client is stating that she sent a message but is not providing any evidence of doing so The client is advised to contact her project manager and escalate the issue, as we have no record of her doing so.Excel book writing is willing to provide the client with her refund and see no point in her constantly rejecting the response the screenshot provided do not show if she has communicated with her pm but only show old invoices and a statement of the refund sent 

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20254310
  
  I am rejecting this response because:

   

  1- Please do not refer me as her or she. I am the man. 

  2- The attachment I uploaded is the correspondence between ***** and I. You can see your company's phone number and dates on it. Please stop denying it and putting the blame on me for non-response. I am more than willing to send you all the correspondences I have with him and old project managers. ***** pushed me to sign the legal paperwork to prevent me from litigating against your company and recognize the refund. I told him that I never received any refund, so I would not sign any.

  3- ******** statement I uploaded is the same as of today. It does not show any transitions from your company. I repeatedly asked for a trace number. You did not provide me. Can you provide me with the trace number? 

  4- You said it was the old invoice because the service was never delivered. 

  @BBB, please keep this status as non responsive from this company until they provide me with the trace number or a refund.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** Senior Project Manager at Excel Book Writing sold me on a pay per click program to stimulate sales for the i ****** $6500i invested to market my book and said by buying her per click she through her experience could generate sales of at least $40000 with a guaranteed contract by sending her $12000 which I did and the contract stated if she didnt perform the $12,000 would be refunded.When the contract expired she told me my $12000 would be refunded and gave me dates and times the payments in $6000 would be mailed. She gave specific dates and told me checks have been cut and would be sent the next with tracking numbers. She promised with her monies would be refunded. I have 5 emails from and management personnel call me or text me they have check and confirm my mailing and then tell check will be mailed today with tracking information and now after 5-6 emails no results, I now have paid Excel $25000 for their services and they not measured to any contract terms.I am a 86 year old senior now that I have swindled, scammed by Excel Book Writing and reading the reviews, I am now sure and help to report them and the 5 management team that supported *********************** fraudulent claims to **** need guidance how to collect the monies I invested. They dont let you go to the President to report scam efforts by employees.Any assistance and guidance is appreciated *****************************

  

  Business Response

  Date: 09/19/2023

  see attachment

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid excel book writing company $7500 and signed a contract which stated a 100% money back guarantee if I am unhappy with the work. Their work was horrendous and they never met my expectations so I demanded a refund. They told me it would arrive in 25 business days originally and it did not come in , I called texted and emailed asking for a response but they ignored me. so I wrote a negative review on trustpilot. They then contacted me the next day telling me to take the review down and the check will arrive in 25 business days ONCE AGAIN. I complied and waited the check never came. They are flagging my review on trust pilot instead of refunding me or giving me a call back for any follow up information. They are liars and scam artists who have scammed not just me but many people on trustpilot. I am owed $7500 per the contract I signed with them.

  

  Business Response

  Date: 10/05/2023

  Please see the attached file.

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them to help complete and publish my book and they have not did so they I was told my Book would be published and on the market to buy on June 5, 2023 and it was not made available for purchase, I was also told that the 50 books that I purchased from them would be ready and sent to me no later than June 12, 2023 and I was informed that they would not be. They have been paid in full on both parts and have not completed their part of the deal. I have contacted them and have gotten no response. *** contacted them through email phone calls and text messaging on June 5. I talked to two people on June 5 and got a run around , I havent getting nothing but run around and dead in roads with these people. I expect them to finish my book give me a apology written, and I expect something in return for all the nonsense that they have put me through. This is not good business I would not recommend them to anyone no way no how no fasten ! My book should be up and on shelves, and for **** purchases, and it is not done to the agreed date, and they need to keep their end of the contract!

  

  Business Response

  Date: 09/19/2023

  see attachment

  Customer Answer

  Date: 09/21/2023

   
  Complaint: 20147731
  
  I am rejecting this response because:
  I was lied to about them sending the books owe to me all 75 of them ! Also there in breach of contract! It took them this long to respond wow , this man sent me a text and wanted me to agree and write down everything he said to clear this company I will not do it will not this company needs put out of business! The proff was sent as well ! 
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/21/2023

  ************** was spoken to on the phone and was compensated with an additional *************************** her dissatisfaction.her copies are on her way to her and will reach her soon We will share the delivery status of the book once they have been delivered to her aswell 

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20147731
  
  I am rejecting this response because:
  I have not received so called books or a proff of a shipping label 
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/25/2023

  the client is rejecting the response because he has not received it The client also filed a complaint cause he has not received it We have responded to the complaint, and we will again respond to the rejection as we have done with the products that Excel book writing has delivered, including all the deliverables that the client has paid for. The client misplaced the book and is seeking further remedies like refund or more books, which is not justified as the company has done its part and is no way responsible for the client misplacing the book If the client is willing to bear the cost, we can send more books but other then that, it is unfair to Excel Book writing as *********** is unable to reimburse her investments as it had exhausted the budget because the work was delivered on time, the plaintiff was satisfied, The cost of her project exceeded her budget, and Excel Book Writing had to pay the remaining cost on behalf of the client and suffered a loss. Therefore, the A refund or any reimbursement is completely baseless. 

  Customer Answer

  Date: 09/29/2023

   
  Complaint: 20147731
  
  I am rejecting this response because:

   

  Excel book writing company has not sent me the 75 books as  promised all they have done is called and harassed me. Want me to send letters to the Better Business Bureau saying that everything is fine it is not fine. I still have no agreement and nothing has been made right with the situation.This is my Response thank you
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 13, 2023 I paid Excel Books one thousand dollars for the purposes of getting my book started.On May 1, 2023 I mailed them via First Class mail the transcript and images to my book; by May 15, 2023 an ***************************** informed me that they still hadn't received my package to them.A ***************************** told me I could fax the transcript to them, and provided me the fax number *************). I successfully faxed them the transcript on May 21, 2023; five days later (May 26) an ***************************** informed me that they still hadn't received the fax. I informed him that the transmission showed successful on my end and texted him the proof of the transmission after he asked me for it. ***************************** told me he would get back to me later in the evening; but he never did! My last comment to him was that I wanted my money back if he came back and told me they still didn't have the fax transmission!

• Initial Complaint

  Date:04/12/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9, 2021 Excel agreed to publish 3 books and provide marketing in an e-mail providing a 100% guarantee for services. Over 2 years has gone by with numerous issue involving Excel's marketing. After several attempts to fix the issues, on December 28th, ************************************************************************************************************************************************************************** January of 2023 I was told by a different person that my request for a refund had expired, even though the work had not been completed on my project. On January 24, 2023 *********************** sent an email to me stating the team agreed to a $3000 refund to be sent to me by April 8, 2023. On April 11, 2023 I sent an email requesting an update, since the funds had not been sent (no reply). I followed up with another email asking for an update. *************************** responded stating that the finance department would be processing the check "soon". I was informed that the finance department would be processing my check in the "next couple days". After several more emails to Excel, I received another email from *************************** that the check would be sent in "next couple days". As of April 11, 2023 I still have not received a refund as promised. As a result I am submitting this complaint to the BBB that Excel fraudulently offered to provide services and did not provide the services promised. Further, Excel agreed to a settlement for a partial refund and did not follow through on that promise. I have detailed records involving my business transactions with Excel, as well as email from the company on numerous issued over the past 2 years. In addition, I have emails agreeing to the settlement for a partial refund promised that Excel has not provided.

  

  Business Response

  Date: 10/05/2023

  Please see the attached file.

  Customer Answer

  Date: 10/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted Excel a book that was already to publish, except for the book cover. They rewrote the book changing the font and format of the book. I expressed to *********************** numerous of times about this. They have had my book and money since June or July without producing a finish product. My book is a mess now with them and my contract said I would have a finish product by 4 months. I have ask for a refund which my contract says I can get or have with NO response from them. I'm entitled to a second book to be published but they can't get the first one right, so at this point I just want my REFUND AND CALL IT QUITS. They say ***** no longer works there so they want me to start all over with someone new...NO THANK YOU. He was rude and we both were overtalking each other because he didn't understand I'm tired of waiting for something that they don't seem to give. I just want my REFUND and move on.

  

  Business Response

  Date: 09/19/2023

  see attachment 

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 19577684
  
  I am rejecting this response because: YES I did finally receive my refund of $1000.00. Was it in a timely matter...absolutely NOT.  As have been stated it took them over a month to return it.  I would NEVER recommend this company to anyone for I was NOT pleased with their service or professionalism. 
  
  Sincerely,
  
  ************************************

• Initial Complaint

  Date:02/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Thank you so much for your time, i really appreciate. The date of the transaction is 07/19/2022 The amount of money is $4000,-The business committed to provide "bestseller", writing, editing, publishing, advertising and selling my book, a great package. Unfortunately the business has not tried to resolve the problem, even they didn't answer my call and texts. I have document like contract, emails, texts.

  

  Business Response

  Date: 10/25/2023

  Dear BBB Customer Relations Team,
  
  We have finally audited the complaint and are submitting you the response to complaint.  
   
  Regards,
  *********************
  Head Of Operations   

  Customer Answer

  Date: 10/26/2023

   
  Complaint: 19502097
  
  I am rejecting this response because:

  Hello and Thanks gor your time and follow up with the issues!

  
  They LIED . Many times they canceled our call appointment, the quality of their writing was ZERO. In my contract mentioned if the client is not satisfied can ask for refund. When  I noticed they quality of service, and when I get frustrated with their manipulation, I asked for refund. They told me they will refound my money but just they lied. I have many emails and text from them that told me they are processing my refund but never they did. I already sent you the emails that they sent it to me that they will refund my money. They just lied and would stopped me for disbut. They just would kill time I miss my time for disbut, and I couldnt disbut. They abused  my trust that I thought they will refund my money. They are fraud!They quality is ZERO, they honesty is ZERO the service is ZERO, they management is ZERO. I begging you  please, please, please, dont let this kind of business abuse people trust, time and honesty, and money,  like me. 
  Thank you so much for your time, and your kindness, and please help me I refund my money, I still couldnt refund it! 

  Sincerely,

  *************************

  

  Business Response

  Date: 10/27/2023

  We would like to refute the comments made by the client in her reply. The client, right from the get-go, had issues following our procedures, and now she says that she has issues with the quality of work.
  
  Please review the attached document for our detailed counter-response.

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 19502097
  
  I am rejecting this response because:

  Hello, Thank you so much for your time, I really appreciate. The date of the transaction is 07/19/2022 The amount of money is $4000,- The business committed to provide "bestseller", writing, editing, publishing, advertising and selling my book, a great "BESTSELLER" package. Unfortunately the business has not tried to resolve the problem, even they didn't answer my call and texts. I have document like contract, emails, texts that I already sent for BBB. They LIED . Many times they canceled our call appointment, also the quality of their writing was ZERO. In my contract mentioned if the client is not satisfied can ask for refund. When  I noticed they quality of service is ZERO and when I get frustrated with their manipulation, I asked for refund. They told me they will refund my money but just they LIED and JUST PLAY with ME. I have many emails and text from them that told me they are processing my refund but never they did. I have been sent you the documents, and the emails they sent it for me that they will refund my money. The person who sent me many emails and texts that they will refund my money name is ***************************, who is SUPERVISOR a HUGE and EXPERT'S LIER. They just LIED and would stopped me for disbud. They just would kill time I lose my time for disbud, and have been I couldnt disbud. They ABUSED my trust that I thought they will refund my money. They are FRAUD! They quality is ZERO, they honesty is ZERO the service is ZERO, they management is ZERO.

  I BEGGING  you  please, please, please, dont let this kind of business abuse people trust, time, honesty, and money,  "like me". They knew I am new in ************* and I am in very poor fanatical situation, but they didn't have mercy on me either.

  Thank you so much for your time, and your kindness, and please help me I refund my money, I still couldnt refund it! I really appreciate.

  I have been sent my documents, if I need resend it please don't hesitated and let me know.

   

  Sincerely,

  
  *************************

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/15/22 I was looking to publish a book and was persuaded by ************************* who works for this company to purchase the elite book publishing product from this company. I was promised an authors page, type setting, etc. I paid $6000.00 which was required. The company issued me a money back guarantee promise but the problem is they never produced or fulfilled my order or any of the service suggested nor did they ever publish my book. I contacted them several times to get a refund, they continue to disregard my request by acting as if they are working on it. *********************** was the last point of contact but I have not been issued my refund to date.

  

  Business Response

  Date: 10/05/2023

  Please see the attached file.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5, 2022 I had an agreement with Excel Book Writing to receive a full refund in the amount of $10,250.00 by September 2, 2022. To date (February 7, 2023) I have received $4500.00. They company has made multiple promises to pay it but it is always months later. The person in charge no longer takes my calls.I do not have an account number but the people who promised my refund are *******, ******, and *********************.

  

  Business Response

  Date: 09/19/2023

  see attachment