Reviews

Review Details

• Review fromSheila S

  Date: 06/16/2023

  2 stars

  Sheila S

  Date: 06/16/2023

  Run. Do not deal with Excelbooks. I read some of the negative reviews but thought I would give them a chance after getting suckered in for a good deal to publish my first book.I started my book project in December 2022.Everything was going fine with the book being completed.Then they ask for money to market your book. A scam.I dont need my first book to be marketed. But I wanted it out there.So now, its June 2023 and I only received a sample copy of my book.My contract stated upon editing, book cover, web page design, that I would get an additional 29 copies of my own book. I have only received a sample copy of my book.Not to mention, the book was placed on Amazon and Barnes&Nobles. Its embarrassing as people contacted me that the paperback copy of the book was much higher on Amazon.Excel contacted me and assured me the price of the book on Barnes&Nobles would be corrected.Well, a couple of weeks have gone by and nothing has been done.I have been more than patient with these people.My calls and e-mails get ignored or the project manner will respond I am checking on that.There is no excuse when you pay for services and you get treated this way. Such unprofessionalism.So what now, I have seek legal action against Excelbooks for breach of contract- just to get copies of my book that I paid for and huge price mistake they didnt correct.Please DONT deal with this company.I am so hurt and disappointed in the time and money I invested in this book project to be treated this way!!!!A con artist book publishing company that only wants you to spend thousands and thousands of dollars with them - and for what????
  

  Excel Book Writing

  Date: 09/27/2023

  We are truly sorry to hear about your disappointing experience with Excelbooks, and we want to extend our sincere apologies for the frustration and inconvenience you've faced during your book publishing journey. Your feedback is invaluable to us, and we genuinely care about helping you resolve this matter.
  It's disheartening to learn that your book project, which began with such promise in December 2022, has taken an unexpected turn. We understand your concerns about the marketing aspect of your book and any additional delays you've experienced. Please know that your concerns are valid, and we are committed to addressing them.
  We have taken note of your specific issues, including the delayed delivery of your book copies and the pricing discrepancies on Amazon and ****** & *****. This falls short of the level of service we aim to provide to all our clients, and we deeply regret the inconvenience you've encountered.
  Rest assured, we are here to assist you in resolving these issues promptly. To expedite the process and ensure your concerns are addressed with the utmost care, we kindly request that you get in touch with our support team at ***********. Our dedicated team members will be ready to assist you in rectifying the situation and ensuring that you receive the copies of your book you were promised, along with resolving any pricing discrepancies.
  We understand your frustration and disappointment, and we are committed to making this right. We appreciate your patience thus far and sincerely apologize for any unprofessionalism you may have encountered during your interactions with us.
  Our goal has always been to support authors like you in bringing their work to the world, and we are truly sorry that your experience has not reflected that commitment. Please give us the opportunity to make amends and provide you with the service you deserve.
  Once again, we apologize for any distress this situation has caused you, and we hope to resolve these issues to your satisfaction. Thank you for bringing this to our attention, and we look forward to assisting you promptly.
  Regards,
  Excel Book Writing
  
  

• Review fromEdward G.

  Date: 04/06/2023

  1 star

  Edward G.

  Date: 04/06/2023

  OMG! RUN! I was director of advertising with AutoZone, Jewel ***** SuperValu, so print production is not new to me. Another company I was with published a 128-page digest monthly. We all sent our work to our proofreaders that never made mistakes. I don't write bad reviews, I just don't review, but this was so bad, I'm compelled to write this one. I started with Excel, Nov. 23, 2022. I gave them a 28-page children's book that needed the copy to be added to illustrated pages and back cover and inside covers from artwork and copy I furnished. I provided, perfectly organized artwork / copy. Each page had a few sentences for each illustration. The job should have taken a few days at most. Six weeks later, I WAS SHOCKED when they finally got around to the first draft, so many misspelled words, typos and horrible punctuation. It was obvious no one bothered to look or proofread! I asked ******, my contact, if the draft was proofread? He replied in the affirmative. My response, "Fire your proofreader, I have never seen such a horrific job of proofreading." A few illustrations had critical elements cut off. The book went back and forth several more times over 1.5 months. Each time only a few errors were corrected. Finally, 2.3 months after they got the job, Feb. 1st, they sent a draft that I approved for publishing. It took them another 17 DAYS to publish on Amazon! On Feb. 17th, I ordered two copies, which I have in my possession. OMG, what an abortion! The cover was repeated two more times inside plus there were several blank pages; worst of all, two pages out of sequence making the text with illustrations confusing. The ebook was also a total mess!I asked immediately, "Fix their errors as I'm two months behind schedule." After about two weeks, they still didn't get to it. I was so frustrated and far beyond my deadline, I hired a Fiverr expert, and the book was published perfectly in four days.I asked for a refund, without response, so I disputed the charge.
  

  Excel Book Writing

  Date: 09/27/2023

  We're truly sorry to hear about your recent experience with our services, and we appreciate your taking the time to share your feedback. Your frustration and disappointment are completely understandable, given your extensive experience in the industry. We want you to know that we take your concerns seriously, and we are committed to making things right for you.
  First and foremost, we would like to offer our sincerest apologies for the delay and the quality issues you encountered during the production of your children's book. Your project should have been handled with the utmost care and professionalism, and we deeply regret that we fell short of your expectations.
  Regarding the multiple issues with spelling, typos, punctuation, and overall proofreading, we acknowledge that these errors should never have occurred. We failed to uphold the standard of quality that you rightfully expected from us. Rest assured that we will be addressing this issue internally and conducting a thorough review of our proofreading processes to prevent such occurrences in the future.
  Furthermore, we understand that the incorrect layout and formatting of your book, both in print and ebook versions, were unacceptable. This is a grave oversight on our part, and we are committed to resolving these issues promptly.
  Your frustration with the extended timeline and lack of responsiveness from our team is completely valid. We deeply regret the inconvenience this has caused you and the impact it had on your schedule. We will be reviewing our project management procedures to ensure more timely communication and faster turnaround times in the future.
  Regarding your request for a refund, please accept our apologies for any delay in our response. We will address your refund request promptly and ensure that the issue is resolved to your satisfaction. We understand the urgency of your situation, and we will work diligently to make it right.
  Again, we are truly sorry for the negative experience you had with us. We value your feedback and the opportunity to improve our services. If you would like to discuss this matter further or have any additional concerns, please do not hesitate to reach out to us at our support line, *********. We are here to assist you in any way we can.
  Once again, we extend our deepest apologies and hope for the opportunity to regain your trust in our services in the future.
  Regards,
  Excel Book Writing
  
  

• Review fromStev A

  Date: 03/21/2023

  1 star

  Stev A

  Date: 03/21/2023

  I am extremely dissatisfied with Excel ********************* They took my money for a job that they never did, and now no one is answering my calls or emails. It is unacceptable that a company would take advantage of their customers in such a way. I would not recommend anyone do business with this company, and I will be reporting them to the BBB.
  

  Excel Book Writing

  Date: 09/27/2023

  We want to begin by expressing our sincere apologies for the deeply unsatisfactory experience you've had with Excel Book Writing Company. It deeply saddens us to learn of the distress and frustration you've been experiencing due to the lack of response and the unfulfilled service you expected from us.
  Your feedback is invaluable to us, and we take your concerns very seriously. Please understand that this is not the level of service we aspire to provide to our valued clients, and we are genuinely sorry for any inconvenience and disappointment you've encountered.
  We want to assure you that your case is of the utmost importance to us, and we are fully committed to making this right for you. We have a dedicated support team ready to assist you promptly and address your concerns. You can reach us at our support line: ***********. We are eager to hear from you, and we will do everything in our power to resolve this matter to your satisfaction.
  Taking your money without delivering the promised service is not how we conduct our business, and we are dedicated to rectifying this situation. We understand your frustration and anger, and we want to regain your trust. Your experience will be thoroughly investigated, and we will take corrective measures to ensure such a situation does not occur in the future.
  Once again, we are truly sorry for any inconvenience you've endured, and we genuinely appreciate your patience as we work towards resolving this matter. We hope that you will give us the opportunity to make amends and regain your trust.
  Thank you for bringing this matter to our attention. We look forward to hearing from you and assisting you in resolving this issue promptly.
  Regards,
  Excel Book Writing
  
  

• Review fromLeslie W

  Date: 03/20/2023

  1 star

  Leslie W

  Date: 03/20/2023

  03/20/23 Since February 3, 2023, sorry to say my husband and I expected great work from this company, Excel Book Writing, to help us publish our book. They took our money, gave us promises, then told us they cant find our manuscript and could ********** again, after they claimed they received the manuscript and its in the system to begin to work on. Since then we cannot contact anyone, ***********************, ***********************, or *********************** no one responds to messages or emails. Im coming to the conclusion we was scammed. We are trying to get our money back, so far no results.
  

  Excel Book Writing

  Date: 09/27/2023

  We are deeply sorry for the frustrating experience you and your husband have had with Excel Book Writing. Please accept our sincerest apologies for the inconvenience and frustration this has caused you both. Your concerns are of the utmost importance to us, and we want to assure you that we are committed to resolving this matter as swiftly as possible.
  We understand how eager you were to publish your book, and we truly regret any delay or miscommunication that has occurred. We take full responsibility for the issues you've faced and are actively working to rectify them. Our goal is to provide you with the high-quality service you expected and deserve.
  Regarding the manuscript, we acknowledge the confusion and inconvenience you've encountered. It is our top priority to locate your manuscript and ensure that it is properly accounted for. Rest assured that we are conducting a thorough internal investigation to track down the status of your project. We deeply regret the breakdown in communication and the delay in our response.
  In addition, we understand your frustration with the lack of responsiveness from our team members ***********************, ***********************, and ***********************. We are taking immediate steps to ensure that they respond promptly to your messages and emails. It is our responsibility to keep you informed and address your concerns in a timely manner.
  Please know that we are committed to making this right for you. To expedite the resolution process, we kindly request that you contact us at our dedicated support line: ***********. Our team is standing by to assist you personally and ensure that your concerns are addressed promptly and effectively.
  Once again, we deeply apologize for any stress or inconvenience this situation has caused you and your husband. We value your trust and your business, and we are fully committed to resolving this matter to your satisfaction.
  Thank you for bringing this issue to our attention. We look forward to speaking with you soon and working together to find a satisfactory resolution.
  Regards,
  Excel Book Writing
  
  

• Review fromAria R

  Date: 03/09/2023

  1 star

  Aria R

  Date: 03/09/2023

  !!Buyer beware!!Excel gave me what I thought was a great deal $1,500 for editing my book, making a cover and publishing it on amazon, ************** and Apple store. This was all "guaranteed" to happen within 5 months. The process was SO slow.. after a few months the editing should have easily been finished but they would only send me very short bits at a time and the only thing that they did was correct some spelling or grammar. No help with the actual writing, wording or set up of the manuscript. Close to the 5-month **** we still weren't even done with the editing and I started getting upset telling them this should be done by now! Then suddenly they were able to finish it and sent me some covers to review. Everything with Excel takes SO long! The back and forth is infuriating. When they want to get a hold of you to sell you more services such as ****eting, audiobook, etc. they will call you to the point of it being harassment but when you want to get a hold of them because you have questions or concerns about the process it can take days sometimes weeks for anyone to get back to you.It took 7 months to get my book on Amazon and when I ordered it all the chapters started on the left side instead of the right, as is standard! This of course was another process trying to get them to change it and eventually I figured out how to get the manuscript from Amazon and change it myself!My contract states that if I am not satisfied with the process there is a money back guarantee.After 9 months working with this company and not being satisfied I got a hold of someone from customer service and told them I want my money back because I am not satisfied with the process or the services rendered. At this point someone named ****** was telling me that if I tried to discredit the company in any way they would *** me for millions!All I have done is told the truth and that speaks for itself. Do not get involved with this company!
  

  Excel Book Writing

  Date: 09/27/2023

  We extend our heartfelt apologies for the frustration and disappointment you experienced during your engagement with Excel. Your feedback is incredibly important to us, and we genuinely regret that your expectations were not met. Please allow us the opportunity to address your concerns and work towards a resolution.
  We understand how crucial it is to provide a smooth and efficient process when assisting authors in editing, cover design, and publishing their books. It's clear that your experience fell far short of what we aim to deliver, and for that, we are truly sorry.
  We deeply regret the delays you encountered during the editing phase and the challenges you faced with communication. We acknowledge that there were shortcomings in the responsiveness of our support team, and this is an area where we are actively working to improve our service.
  Regarding the formatting issue with your book on Amazon, we appreciate your patience in resolving this matter independently. However, it should not have been a burden on your shoulders, and we apologize for any inconvenience caused.
  Your mention of a money-back guarantee is something we take very seriously. We will investigate your case thoroughly, and if the terms of the guarantee indeed apply, we will ensure a prompt and fair resolution.
  Regarding the mention of legal threats, we assure you that our intention is always to resolve issues amicably and professionally. It is not our practice to resort to legal action, and we apologize if you felt otherwise.
  We genuinely want to make things right for you, and we are eager to address your concerns and assist you in any way we can. Please reach out to our support team at ********* or email us at [email address], so we can discuss your situation in more detail and work towards a satisfactory resolution.
  Once again, we are deeply sorry for the difficulties you faced, and we appreciate your patience and understanding as we strive to improve our services.
  Regards,
  Excel Book Writing
  
  
  

• Review fromGregory C

  Date: 03/03/2023

  5 stars

  Gregory C

  Date: 03/03/2023

  Excel,Excel, let's be honest here your Exceptional and it was a process but well worth the wait I truly, truly appreciate you all obstacles beyond our control R.I.P. to my Project manager but I thank y'all for your dedication and strength threw my Authors process you all are greatly appreciated.....Ttysoon.. Excellent Publisher's
  

  Excel Book Writing

  Date: 09/21/2023

  Hello ************************************** We would like to take this opportunity to thank you for being a part of Excel Book Writing and allowing us to play a valuable role in your journey to becoming a successful author.We look forward to continuing to serve you with seamless services in the long run. Cheers to a happy and healthy journey together.Regards,Excel Book Writing

• Review fromTiffany J

  Date: 02/15/2023

  5 stars

  Tiffany J

  Date: 02/15/2023

  I have been working on my first graphic novel with ****************** and ******************. They are very kind and supportive! I have to say, after my negative experience with another ghostwriting company, I was a bit nervous. But I knew deep down that I didn't want to give up on my dream of sharing my autobiography with the world. ****************** and ****************** have been honest and helpful throughout this writing experience. As the weeks pass by, I become even happier to read each new chapter. Yes, they take time, as do the illustrations. We should all have patience while working with others. This is what I recommend to people out there who are interested in hiring a ghostwriter and/or illustration team. It takes some time and in the end, it's beautifully made and worth the wait!! :)
  

  Excel Book Writing

  Date: 09/21/2023

  Hello ***************************** We would like to take this opportunity to thank you for being a part of Excel Book Writing and allowing us to play a valuable role in your journey to becoming a successful author.We look forward to continuing to serve you with seamless services in the long run. Cheers to a happy and healthy journey together.Regards,Excel Book Writing

• Review frommarcos l

  Date: 02/11/2023

  1 star

  marcos l

  Date: 02/11/2023

  This company is completely scam! They had my project since oct 22. I paid over $500 for 100 copies of my book, all they need to do was print and send them to me, since I spoke with *************** who supposed to be the manager of my Project he promised me that my book will be delivered in December what never happened.His explanation was that my "Spanish version" - my book first launched is in Portuguese not Spanish - had a lot of things to be correction.So, since figure it out that I got scammed from this company I started to call them and ask my money back, they asked me between 10 and 14 works day. I waited for it, when the day came I call again and whatever answer the call keep tell me that ***************** wast at the office yet or he take the day off or he was sick. I've searched for they author, I text them, added them on my social media, searched for theirs book on line, all are fake. All this people who gave them good review also are fake,My name is ****** and my email is professor.lopesgmail.com if someone has any interest to launch a book, please, dont make deal with this company they should be banned out of businesses and Im here to beg you BBB for god sake do something to avoid people got scam
  

  Excel Book Writing

  Date: 09/27/2023

  Dear ******,
  I'm deeply sorry to hear about the frustrating experience you've had with our company. I want to extend my sincerest apologies for the delay and inconvenience you've endured throughout this process. Your feedback is invaluable to us, and we genuinely appreciate your willingness to share your concerns.
  I completely understand your frustration and disappointment regarding the status of your project. It's clear that there have been misunderstandings and lapses in communication along the way, for which I take full responsibility on behalf of our team. This situation is not reflective of our usual standards, and we're committed to making it right.
  Please rest assured that we are here to help you resolve this matter as swiftly as possible. To ensure that we can address your concerns and expedite the process, I kindly ask you to get in touch with our dedicated support team at ***********. They are well-equipped to assist you with any issues you are facing and will do their utmost to provide a resolution that meets your expectations.
  I also want to assure you that we take your feedback seriously. We will investigate the situation with **************** and ensure that such delays and communication breakdowns do not occur in the future. Your feedback helps us improve and hold ourselves accountable.
  Once again, I deeply apologize for any distress this situation has caused you. We genuinely value your trust, and we are committed to working diligently to rectify this situation. Please don't hesitate to contact our support line, and we will do our utmost to address your concerns promptly.
  Thank you for your patience and understanding.
  Regards,
  Excel Book Writing
  
  

• Review fromMarti K

  Date: 12/29/2022

  4 stars

  Marti K

  Date: 12/29/2022

  ***** ***** took me through the process of getting my book ready for publication and getting it live. He took me through all my questions, problems, changes and remained available throughout. I recommend him highly.
  

  Excel Book Writing

  Date: 09/21/2023

  Hello ************************* We would like to take this opportunity to thank you for being a part of Excel Book Writing and allowing us to play a valuable role in your journey to becoming a successful author.We look forward to continuing to serve you with seamless services in the long run. Cheers to a happy and healthy journey together.Regards,Excel Book Writing

• Review fromMichelle M

  Date: 12/08/2022

  5 stars

  Michelle M

  Date: 12/08/2022

  I searched many book writing companies before I found Excel Bookwriting. They made the process very simple and straightforward. They were very responsive and assigned ************************* to my project. ******* was like my persona assistant...available when I needed him and reliable.******* made sure my book and the cover were exactly as I had imagined. The book turned out beautifully and the copies arrived on time. I couldn't have asked for a simpler, more efficient process.
  

  Excel Book Writing

  Date: 09/21/2023

  Hello ********************************************** We would like to take this opportunity to thank you for being a part of Excel Book Writing and allowing us to play a valuable role in your journey to becoming a successful author.We look forward to continuing to serve you with seamless services in the long run. Cheers to a happy and healthy journey together.Regards,Excel Book Writing