Complaints
This profile includes complaints for McDonald's USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 391 total complaints in the last 3 years.
- 84 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today McDonalds company has endorsed ***** *****. Ms. ***** is known for her antics on and off the basketball court. This behavior is not something, as a parent, would want my child to emulate and think is a positive and proper way to behave. Due to this horrible decision by the company, I will no longer be patronizing the business.
Business Response
Date: 02/03/2025
Thank you for taking the time to contact McDonalds ************** Customer feedback is incredibly important to us, we will be sure to share with the appropriate stakeholders.
We hope to have the opportunity of serving you again soon under the Golden Arches.Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Wednesday evening, 1/29/25, we ordered McDonalds delivery for our kids. We received an order receipt and a delivery confirmation message through DoorDash (see attachments). The order was never delivered. Hungry kids, upset parents, major disruption to plans, in short a horrible experience on a school night. We were also put to greater expense to replace the lost order. And to add insult to injury, no explanation from McDonalds whatsoever.Business Response
Date: 02/03/2025
Were sorry we could not get you your order. To report and resolve any issues, first identify who was handling your delivery **** Eats, DoorDash, etc. Check the bottom of the receipt in your email to find out the vendor.
Please contact **** Eats at ************** or DoorDash at ************.Customer Answer
Date: 02/04/2025
Complaint: 22878245
I am rejecting this response because:Instead of sending a boiler-plate response, please READ my complaint and VIEW the attachments, DoorDash is clearly identified.
I already contacted DoorDash and was told that they have no information about the order or any delivery details.
Please investigate my complaint and address it in a specific way.
Sincerely,
** *******Business Response
Date: 02/05/2025
You stated in your complaint " We received an order receipt and a delivery confirmation message through DoorDash (see attachments)." Therefore any issue with your delivery would need to be through Doordash. Thank you,Customer Answer
Date: 02/06/2025
Complaint: 22878245
I am rejecting this response because:McDonalds clearly is not reviewing my claim carefully. The two documents attached to the complaint are 1) an order receipt e-mailed at 6:21pm on 01-29-2025; and 2) a text message sent at 6:23 pm on 01-29-2025.
The text message reads "Your order from McDonalds will be delivered through DoorDash." As I said in my complaint, the order was not delivered and ******** claims that they have no information about the order.
DoorDash cannot refund the order or take any other actions because they did not receive the order and the payment was made directly to McDonalds.
I would appreciate McDonalds looking into the details of this order to determine what occurred, and then substantively addressing the complaint.
Sincerely,
** *******Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered through the McDonalds app. I notified them that the order was wrong when it was delivered. They sent me instructions via email, I followed the instructions within minutes, they closed my case the very next day because I didn't respond to their request within 72 hours. 1) I responded within minutes. 2) They closed the case in a little over 24 hours 3) I have tried to get back in touch and the refuse to reengage They have tried to blame this on the delivery company. I ordered through the McDonald's app and the food was what was wrong. The delivery company has nothing to do with the food preparation. I didn't order on a third party app, McDonalds involved them not me. McDonalds is who is responsible for preparing the food, not for whoever THEY chose to deliver.Business Response
Date: 02/03/2025
Were sorry about your order. To report and resolve any issues, first identify who was handling your delivery **** Eats, DoorDash, etc. Check the bottom of the receipt in your email to find out the vendor.
Please contact **** Eats at ************** or DoorDash at ************.
DoorDash or ****Eats will ensure McDonalds is made aware of any restaurant issues experienced, but will directly provide support of your ********** order.Customer Answer
Date: 02/04/2025
This is the same generic response you originally gave me. I did not order through a delivery service. I ordered through your app. Your employees messed up the order. McDonald's needs to stop deflecting and handle a mistake that they made instead of trying to pass the **** on. I stated this when I was originally provided with this cut and paste response and that is when they opened a case. I should not have to jump through hoops to get this sorted out. To restate, I ordered on the McDonald's app, I did not know that there would be a third party delivery company, McDonald's made the food, the food was wrong. How is that anyone else's responsibility?
Complaint: 22877976
I am rejecting this response because:
Sincerely,
****** ******Business Response
Date: 02/05/2025
All delivery order issues need to be reported through the delivery service.Customer Answer
Date: 02/06/2025
Complaint: 22877976
I am rejecting this response because:that is not what I was told when I originally brought this to your attention. My case was improperly closed. Why would you have opened a case and requested this information? Quit trying to avoid accountability.
Sincerely,
****** ******Initial Complaint
Date:01/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The store i work at got remodeled, i started working again around December 17 and up to date currently january 24, I have not gotten one single pay check ever since i started working. I have tried making reports to the McDonalds company, they have been investigating my report for around two weeks, i have to be checking every 2 business days and they havent been able to find the issue. They owe me around 600 dollars and I got told to file the report on here and I am hoping to get sone help from you guys.Business Response
Date: 01/30/2025
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.Initial Complaint
Date:01/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I was out walking my dogs, I found a McDonalds 16oz plastic cup with a lid and a straw in the middle of the sidewalk. I picked it up and brought it home to recycle because I often do that kind of thing, but I am not happy. The little recycle symbol with directions is so small and white on clear plastic. If they are going to be putting thousands of these into circulation from every location every week, their recycling efforts have to be more prominent. Big red letters. Specific information for localities: RECYCLABLE IN ********** empty - rinse - recycle lid and cup. The notice should cover at least half of the cup. I wonder if they separate, rinse and recycle in their stores. Their plastic ware and straws are also recyclable.From what I see on the streets, they and other fast food places are not doing their jobs.Business Response
Date: 01/30/2025
Thank you for taking the time to contact McDonald's. We truly appreciate customer feedback and welcome this opportunity to share some information with you.
The use of post-consumer materials in packaging food products is limited by federal regulations and health concerns; however, we're working with our suppliers to use post-consumer content in our packaging whenever feasible.
You'll be interested to know McDonald's tray liners are 100-percent post-consumer recycled content, and our carry-out bags contain 30-percent post-consumer content. Also, our 100-percent recycled napkins contain at least 30-percent post-consumer recycled content.
McDonald's has programs in place to recycle or to test the recycling or composting potential of more than 80 percent of all on-premise waste (by weight). We will continue to aggressively search for ways to reduce, recycle, or compost our remaining waste.
For more information about our commitment to the environment, please visit our website at ******************************.Initial Complaint
Date:01/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
False advertising on order machines. McDonalds falsely advertises products at price points higher than advertised.Business Response
Date: 01/30/2025
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.Initial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** on the 800 customer service line laughing. making con of the US.while talking about using Cocsine and laughing about the customers who are complaining about cheeseburgers.Business Response
Date: 01/23/2025
Thank you for bringing this matter to our attention. We will review your contacts. Thanks again.Initial Complaint
Date:01/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the third method that *** used to contact McDonalds about this issue. My sister and I share one account for points. She attempted to get a code to earn ********* a purchase and the app would not load. I submitted a forgotten points request a few days later and the points were never added to myaccount. I contact McDonalds both via ******* and via email and they keep telling me that they see my purchase, but I keep responding to them and letting them know that it was a different location. Ive sent them a photo of the receipt they keep giving me a canned response. Does anybody actually read what is being written into customer service? The responses to my issues dont even address what Im saying.Business Response
Date: 01/23/2025
Thank you for bringing this matter to our attention. Because this matter involves an App. issue, we have forwarded this matter to our mobile app team. The customer should be hearing from them shortly (please allow a couple of days for this). Thank you.Customer Answer
Date: 01/24/2025
Complaint: 22835922
I am rejecting this response because: I have already been in contact with the referenced team who was not helpful. You have the receipt Im not understanding why the points cannot simply be added to my account. I dont need to troubleshoot why something in the past didnt work. This is about crediting my account with points.
Sincerely,
******** *******Business Response
Date: 01/28/2025
Thank you for providing your reciept. We have added 1500 points to your App account. Thanks againCustomer Answer
Date: 01/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *******Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/7/24 I contacted your customer care after being shorted an item that I paid for, 10 piece nugget. I have not been able to receive resolution. I have simply asked for the item to be replaced, a coupon, or a refund. Going to provide a product that I paid for seems dishonest at best.Business Response
Date: 01/10/2025
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!Customer Answer
Date: 01/13/2025
Complaint: 22783113
I am rejecting this response because:I ordered on the app, you have stated this a number of times and not action has been taken.
Sincerely,
**** ****Business Response
Date: 01/15/2025
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level.Customer Answer
Date: 01/15/2025
Complaint: 22783113
I am rejecting this response because:
Sincerely,
**** ****Initial Complaint
Date:01/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered throigh mcdonalds app food was never delivered though it says it was proof of delivery picture is jus middle of some road contacted doordash who said i had to comtact mcdonalds contacted mcdonalds with no answerBusiness Response
Date: 01/10/2025
Were sorry we could not get you your order. To report and resolve any issues, first identify who was handling your delivery **** Eats, DoorDash, etc.
Please contact DoorDash at ************.Customer Answer
Date: 01/10/2025
Complaint: 22782150
I am rejecting this response because: i already gave you all the information through chat on you alls ******* ancluding screenshots dates and times yall responded yall would escalate it and did nothing else
Sincerely,
*****-**** *******Business Response
Date: 01/15/2025
Were sorry we could not get you your order. To report and resolve any issues, first identify who was handling your delivery **** Eats, DoorDash, etc.
Please contact DoorDash at ************.Customer Answer
Date: 01/15/2025
Complaint: 22782150
I am rejecting this response because: as i said before i provided all of that information in the response to yall saying that exact same message last time i also added more information and more screenshot yall have all the information yall need instead of copy pasting the same response deal with the issue
Sincerely,
*****-**** *******
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