Complaints

This profile includes complaints for Wilson Sporting Goods Co's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wilson Sporting Goods Co has 5 locations, listed below.

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  Wilson Sporting Goods Co

  130 E Randolph St Ste 600 Chicago, IL 60601-6164

• 

  Wilson Sporting Goods Co

  8750 W Bryn Mawr Ave # 2 Chicago, IL 60631-3721

• 

  Wilson Sporting Goods

  4600 Roberts Matthews Hwy Sparta, TN 38583-5210

• 

  Wilson Sporting Goods Co

  108 Cherry Hill Dr Beverly, MA 01915

• 

  DeMarini

  6435 NW Croeni Rd Hillsboro, OR 97124-8516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a knee guard from this company, they sent me two of them and charged me for both despite their mistake. I sent one of the knee guards back, and they tell me I cannot get a refund depite them being the ones to overcharge me and mess up my order.

  Business Response

  Date: 09/12/2022

  Hello,
  
  After searching the database, there is no record of a conversation with the customer regarding the extra batters leg guard. Please advise the customer to email the ********************** Consumer Support Team using the link listed below. Please include PO # EVOUSEN0158575 in the description box. The Support Team will be happy to work with the customer to resolve the issue.

  https://www.wilson.com/en-us/contact/form

   

  Regards,

   

  Wilson Consumer Support Team

• Initial Complaint

  Date:09/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number EVOUSEN0227757, Ordered item on website 09/06/2022. Website said estimated delivery date is 09/08/2022. Contacted customer service on 09/06/2022 for tracking information, and was told item was in the process of being shipped and should ship out that day. Contacted customer service again on 09/09/2022 for tracking information, and customer service representative could not provide tracking information. I asked to cancel my order, and she advised that the item could not be cancelled and that it would have to be shipped, and then returned for a refund. At this point, I do not want the item and I want the order to be cancelled.

  Business Response

  Date: 09/12/2022

  Hello,

   

  Request has been sent to *** to have delivery returned to our warehouse and the customer's account will be credited. 

   

  Regards,

   

  Wilson Consumer Support Team

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 18004250
  
  I have yet to receive a credit or refund.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a custom basketball from Wilson on July 29, 2022. The website explains that it may take ***** days to ship custom orders. I understand that it may take even longer in today's world. I have ordered the same type of product before and was very satisfied. 2 weeks ago I decided to call and check the status of my order as I had heard nothing. The representative was beyond kind and told me that they understood my concern and "have reached out to the manufacturing department and will email me with an answer as soon as they respond." The representative even said they would personally reach out to me. After a few days I called back. I was told the exact same thing and was even given a $20 refund. From that time up to today, I have called 5 times. Every time I am told that they have reached out to the appropriate department and when they hear back, I will be contacted. When I called on Tuesday, 9/6, I finally asked, "Does the manufacturing department just ignore your requests for order statuses? I have been told every time I have called that the department has been asked for an update and not one of the requests has been answered." The representative understandably did not have an answer. I asked to speak with anyone in charge of the customer service department or a number to call to speak with the custom order department. I was told there was no way to transfer a call and no numbers for me to call. Plus, I was told that if I did not hear anything by Thursday and I "felt the need" I could call back to check the status. I told the representative that I had "felt the need" for the last 2 weeks and saying that to me was a great response.

  Business Response

  Date: 09/12/2022

  Hello,
  
  Our apologies for the delay in shipping out the custom Wilson basketball. On 09/12, the senior printer/inventory technician at the production facility informed us that the specific basketball requested has been delay multiple times while in transit. We have requested the shipment be expedited and are expecting arrival within a week. Once we have the basketball, we will put a production rush on the order. Once again, sorry for the delay in delivering your order in a timely fashion.

   

  Regards,

   

  Wilson Consumer Team

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a $500 bat last year and it went dead. Filed a warranty claim and they gave me a voucher in May. Used that to buy another $500 bat on their website and now its dead. Now theyre saying I can only file a claim on a bat one time but this is a whole new bat and still in their 1 year warranty guidelines. Any help would be appreciated

  Business Response

  Date: 08/02/2022

  Hello,

   

  The supervisor for consumer services provided the following information....The original purchase date of the bat was 01/2021. The customer sent the bat back to ********************** explaining the bat was "dead" . Upon inspection, a crack was found in the bat and a replacement was issued. The customer then sent in the replacement bat due to the same issue, the bat being dead. The bat was then inspected and no structural damage was found. Furthermore, the bat was live tested and performed with no issue. Typically, a bat does not go dead, but rather the bat has some sort of structural damage. In this case, there was no structural damage, so the decision was made to not replace the bat.

   

  Wilson Consumer Team

  Customer Answer

  Date: 08/04/2022

   
  Complaint: 17654812
  
  I am rejecting this response because: The bat is dead. I called them and they said they didnt replace it because one has already been returned. At no point did they say the bat was fine. I had multiple batting coaches test the bat and it didnt work properly. Also, they didnt send a replacement they gave me store credit and I purchased a new bat with that credit that is supposed to come with a 1 year warranty but the customer service rep said to bad because they already replaced another bat before. At no point did she say the bat passed the test she specifically said no because they already replaced one. So no I dont accept them changing their story. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/09/2022

  Hello,

   

  Our bats come with a one year warranty and if they become damaged during that time, we offer a one time replacement. The replacement does not come with a one year warranty. In this case, we were concerned with how the replacement bat was behaving and wanted to look into it further. We sent it to our bat inspectors who examined it and also performed live cage testing. They found no structural damage to the bat and the performance of the bat was what it should be. Based on those findings, we had no reason to replace it again which is why the claim was denied. We are always willing to dig into whether a bat is performing up to standards. In this case, we found no structural or performance issue with the bat.

   

  Regards,

   

  Wilson Consumer Team

  Customer Answer

  Date: 08/18/2022

   
  Complaint: 17654812
  
  I am rejecting this response because:

  **************************

   reported via email

  a day ago

  To:"Better Business Bureau" <**********************************************************************************************>

  You don't often get email from *************************.Learn why this is important

  I responded. I said no that is not good enough. They sent the bat back stating its not covered. They didnt say its not damaged they said its not covered. Which to me means there is damage and that I already knew. Thats why I sent it in. in less than a year two $500 bats have gone bad. The first went bad they gave me credit. I then bought a second bat which should start the 1-year warranty from that time of purchase, and in less than 3 months it went bad. I would just like my money back. I dont want another bat from them that cant last more than a year

   

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/29/2022

  Hello,

   

  The production team found no issues with the replacement bat. Typically, bats do not go 'dead', but are found to have some sort of damage. We stand firm that there is no reason to replace this bat and we do not issue refunds for warranty items as stated in our terms and conditions.

   

  Regards,

   

  Wilson Consumer Team

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17654812
  
  I am rejecting this response because: I have the response and now here on it does it state that theres nothing wrong with the bat or that they even looked at it. It just says the 1 year warranty was already used and this is the first time filing the warranty on this  bat so I know that isnt true.
  
  Sincerely,
  
  *************************