Business Profile

Sportswear Manufacturer

Wilson Sporting Goods Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sportswear Manufacturer.

Complaints

This profile includes complaints for Wilson Sporting Goods Co's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

107 total complaints in the last 3 years.
21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/15/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received bat for my daughter as a Christmas present, the bat cracked at the barrel and she was injured. Normal use, but happened within 3 months, filed a warranty claim, but never heard back. Just filed a recent one and hoping by filing a complaint we will get resolution this time. This bat has had numerous complaints.
Business Response
Date: 06/18/2025
Hello,

Our apologies for the issue with your bat. Renee from our DeMarini Consumer Team reached out by email this past Monday the 16th to start your warranty claim. All required information along with the next steps are listed in the email. Sorry for the hassle and inconvenience.

Regards,

DeMarini Consumer Team
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a softball bat, a custom order, we had it 1 month and it broke. The cylinder has an internal sleeve that broke free. I would like a refund.
Business Response
Date: 06/09/2025
Hello,

Our apologies for the issue with your Kryo bat. Our Consumer Experience Team received an email on May 28th stating the issue with the bat and a request for the bat to be replaced. A warranty replacement case was initiated (case # 09679210) on May 29th. The following information was requested to process the warranty - proof of purchase, shipping address and photo of the bat (even if damages are not visible). As of today, we have not received this information. As soon as possible, please reply to the case with the necessary information so we may process your claim.

Regards,

Slugger ***************** Team
Customer Answer
Date: 06/09/2025

Complaint: 23413780

I am rejecting this response because: I didn't request replacement, I requested refund. The bat is defective. I want a refund.

Sincerely,

**** ****
Business Response
Date: 06/11/2025
Hello,

Per the ***************** Supervisor, an exception will be made. Once the bat has been sent back and upon inspection, we find that the damages would normally be approved under warranty, a refund will be provided.

Regards,

Slugger Consumer Team
Initial Complaint
Date:05/28/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a custom tennis racquet from Wilsons official website on November 18, 2024, and paid $300.63. As part of the customization, I selected black chrome for the personalized lettering. However, the racquet I received had lettering that appeared rose gold insteadcompletely different from what I selected and expected.There was no indication on the website that the black chrome finish would appear differently on a matte surface, and I was not contacted to approve any change. For a custom product, where every detail is chosen by the customer, this kind of mismatch is unacceptable.Whats more disappointing is how Wilson handled the issue. When I contacted their customer service, they offered no explanation, no solution, and made no attempt to take responsibility. Instead, I was told the case would be closed and nothing could be done.I am filing it because the product did not match what I ordered, and Wilsons dismissive response shows a lack of accountability and care for the customer experience. I believe this issue should be formally documented.
Business Response
Date: 05/29/2025
Hello,

Our apologies for the poor communication. The ***************** Supervisor took a look into this and found correspondence that never got relayed to you. There is no excuse for this level of inadequate service. Unfortunately, a replacement of the racquet would have the same results. Our production team is working to resolve this issue and it may come down to not offering black on black. The supervisor has sent a 30% discount code for a future purchase. Once again, sorry for the hassle and inconvenience this has caused.

Regards,

Wilson Consumer Team
Initial Complaint
Date:05/22/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 30, 2025, I placed an order on Wilsons official website (Order #: WILUSEN4454801) for 7 tennis dresses, totaling $660.80. The package **** Tracking #: 1Z89YW750320559814) was delivered on May 6, but only 5 items were inside: 4 correct, 1 incorrect, and 2 missing.I submitted a complete unboxing video and product photos to Wilson on May 7 and opened Case #: ********. I returned the incorrect item as instructed **** #: 1Z750Y4A9090390157, delivered May 20), but have not received a refund.I clearly informed Wilson that the package was sealed and undamaged, and weighed only 3.2 lbsconsistent with 5 items. As supporting evidence, I referenced a previous Wilson order (WILUSEN4410725) placed on April 29 for 9 identical items, which weighed 4.2 lbs. This strongly suggests that the 2 missing items were never packed.Nevertheless, on May 8, Wilson unilaterally filed a claim with ***, labeling the issue as a lost package, despite no external damage. Since then, they have failed to provide any evidence that all 7 items were actually shipped. When I inquired about the timeline for UPSs investigation, no clear answer was given, and I was told to wait indefinitely. Later, I was even instructed to personally contact *** to expedite the processan unreasonable and improper shifting of responsibility.Over three weeks have passed with no resolution. Ive cooperated fully, provided all evidence, and returned the incorrect item, yet I am still waiting for a refund and explanation.Resolution Requested:1.A full refund of $283.20 for the missing and incorrect items (2 unshipped: $188.80; 1 returned: $94.40);2.Reasonable compensation for time lost, effort made, and stress caused by this unresolved issue;******** and improvement of Wilsons fulfillment and customer service processes to prevent similar issues.I am simply asking Wilson to take responsibility, issue the refund, and correct its internal handling.
Business Response
Date: 05/27/2025
Hello,

Our apologies for the shipping mistakes and also the poor customer service. Per the ***************** Supervisor, all refunds have been complete as well as the return that had not gone thru. Furthermore, a 30% discount code has been emailed to you for the inconvenience and hassle this had caused. Best practices will be reviewed and changes made to improve performance. Once again, sorry for the issues that could have been prevented in the first place.

Regards,

Wilson Consumer Teanm
Customer Answer
Date: 05/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Yuan Ma
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a case pf 24 Wilson Tennis ***** from Wilson Sporting Goods in December 2024. The ***** do not bounce high like a new ball should. They are heavy, and have the feeling of old *****. I have contacted the company about this and they keep stalling and asking me to send to them all the information that I have on the box they came in, my invoice and receipt order confirmation, photo of the box and can of *****. I did that twice and they keep asking for more photos and vidieos. I offerd to take a can or two out of the box and mail it to them so they could test the *****, but they declind. No body at my *********** wants to use these *****. Really they are that bad. I paid a total of $125.11 for the case of 24 and opened five cans at different times to see if they all might be bad and all were the same. Thank You for any help that you can provide.Sincerely,**** *****
Business Response
Date: 04/14/2025
Hello,

Our apologies for the subpar performance of the tennis ***** and the subsequent poor customer service. Per the ***************** Supervisor, a full refund has been issued for the tennis *****. Once again, sorry for the hassle and inconvenience this has caused.

Regards,

Wilson Consumer Team
Customer Answer
Date: 04/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:04/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I go on **************************, they get me to give my email address and offer 20% off and then put something in your cart and boom you don't get 20% off. I thought wow must have gotten the unlucky item that is not getting the 20% off... So I open a new browser get the same message, offer a different email address, picked a random item... boom no 20% off again. What a f'ing scam wilson has going. What a scummy marketing thing to do to its customers. None of these items said anything about being not eligible for the 20% promo. Wilson mines their customers info on lies. This is for sure. I want to see Wilson react to this and I will pop in so much info I will have social media spinning. I don't even care about the money they tried to ******* from me or the time I spent. i care that a company this big can do such a large thing to take customer info for outright lies. I dear Wilson to respond to this saying it didn't happen or have some generic stance.
Business Response
Date: 04/11/2025
Hello,

Our apologies for the issue with the 20% off email offer. The problem most likely lies with the actual product selected. The offer does not include all items on our website. For the most part, it applies to items considered 'accessories'. There is a disclaimer at the bottom of the offer detailing this. As an example, baseball states "This offer includes backpacks, glove care products and the latest apparel". To hopefully remedy the situation, below is a 20% discount code that can be used on any product/s on our website up to $1000 total for the order (excludes custom items).

Thank you for being a valued Wilson Consumer.

Discount Code: CSKI66D

Regards,

Wilson Consumer Team
Customer Answer
Date: 04/16/2025

Complaint: 23163964

I am rejecting this response because: I went to the site, clicked on the football we were about to purchase, and then your 20% off pop-up came on the screen telling me to sign up for 20% off and showed the football I was about to purchase. Also the football still does not have any designation about the ability to use coupons or offers with it. You scammed me for my info and I am quite surprised a company like Wilson would have ethics like this. This is one of those things where the companies ethics don't find a way to its marketing and sales teams and you just let them do whatever to make a buck. This whole situation was about as deceptive as it gets. And now I get like 3-4 texts a day from Wilson. Do you guys have that many things you sell that you need to ping people that many times? The whole reason I put this on BBB is I have created many corporate sites like ************************** and there are tons of meetings about how these things work. This was no accident and others that this happens to probably do not have my insight so I hope to validate their concerns.

Sincerely,

*. *****
Business Response
Date: 04/16/2025
Hello,

The 20% discount code (promo code) can be applied to the purchase of the football once you checkout. Under the Order Summary, there is a section called "Have a Promo Code". This is where the 20% off code would be entered. Regarding the text messages, please reply STOP to discontinue receiving and further notifications from Wilson Sporting Goods. Again, our sincerest apologies for the inconvenience.

Regards,

Wilson Consumer Team
Initial Complaint
Date:03/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used a gift card at ************************** to purchase an item. I paid $120 for it and the gift card was in the amount of $50. The item didnt fit me. They refunded me the $70 but wont refund me the original $50 that I used from the gift card issued from Wilson because they are saying you dont have the gift card anymore. Why in the world would I keep a gift card with a zero balance. I have had to call their customer service number multiple times- they keep telling me they escalated the case- how is this even a case? I am owed the $50 from a gift card amount that I spent and then returned the item from their company. I have read several bad reviews about Wilson about similar experiences and many used the word scam when talking about **************************. Please help me- thank you!
Business Response
Date: 03/17/2025
Hello,

Our apologies for the issue with the refunding of the gift card and subsequent poor customer service. In this situation, we felt it best to have you provide us with the items you'd like to purchase in the amount of $50 and we'll enter the order internally to make sure all goes well. Once again, our sorry for the hassle and inconvenience this has caused.

Regards,

Wilson Consumer Team
Initial Complaint
Date:03/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a girls fastpitch glove in late winter or spring of 2024. My granddaughter used the mitt for high school softball. Less than 2 months later, the mitt broke. When I did some research on this particular mitt, it showed many many complaints about it breaking early. So I emailed Wilson to see about a replacement or refund. I received an email back stating a case number, and that they would get back to me usually within 48 hours. I repeated these inquiries another 6-8 times over the last year and only received emails stating another case number. Finally found a correct phone number to contact them. A **** stated that they sent me a voucher number a while back for $75 to replace the mitt. I did not receive any correspondence from them other than an additional case number. So he gave the the code over the phone, incorrectly I might add, to go on their website to replace with same. Unfortunately, they dont carry that mitt and I would have to buy a mitt for far more than the $75 voucher. I asked if the voucher could be used for something else on their site because it looked like I was unable to replace the broken one with same. I have received a couple of emails, now they come through of course, stating I can only use the voucher for a mitt that they dont have or spend an additional $60-230 just to replace the mitt that broke. So after a year of trying to get the mitt replaced and or obtaining another one of the same cost, they are saying I have no other alternative besides paying much more out of pocket to get another one.
Business Response
Date: 03/12/2025
Hello,

Our apologies for the issue with the glove and subsequent poor customer service. The ***************** Supervisor has sent an email stating she will send a new glove free or other item of choice, free of charge. Once again, our sorry for the inconvenience and hassle this has caused.

Regards,

Wilson Consumer Team
Customer Answer
Date: 03/12/2025

Complaint: 23025416

I am rejecting this response because:
I have not received an email from them stating what is written in their response. I dont know what mitt they are planning on sending and Im not sure they have an address to send it to. Until I can confirm those details, I will wait to accept their response.

Sincerely,

***** *******
Business Response
Date: 03/13/2025
Hello,

Unfortunately, we sent multiple emails but they haven't made them to you. Please see if they got caught in your spam folder. We don't have a working phone. If you provide one, we'll call asap.

Regards,

Wilson Consumer Team
Customer Answer
Date: 03/14/2025

Complaint: 23025416

I am rejecting this response because: When I brought this issue to your attention, you had no problem sending emails to me. They are not going to my spam folders. So once I receive your emails with the information stated here, this matter will be closed and satisfactory. Not until then. Here are two addresses you can use.

*****************************
**********************

Sincerely,

***** *******
Initial Complaint
Date:03/03/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son ordered a new glove for spring season on December 12, 2024 with a six to eight week lead time. Today is March 3rd and we still have no glove. **************** line is an absolute joke.......cannot get any answers so this is my only recourse on a public platform. Website show March 22nd ESTIMATED delivery date. We have already been waiting 11 weeks and the company expects us to wait a total of 14 weeks total. His season will be half over! The way Wilson treats their customers do not make them feel very valued and this will be my last purchase of custom items. ******** can have my future business.
Business Response
Date: 03/05/2025
Hello,

Our apologies for the shipping delay and subsequent poor service. Per the ***************** Supervisor, a 50% refund has been offered for the inconvenience. Once again, sorry for the hassle this has caused.

Regards,

Wilson Consumer Team
Customer Answer
Date: 03/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *******
Initial Complaint
Date:02/23/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered item from them when package was set to be delivered company had *** send it back to them then said I would get refund but have not
Business Response
Date: 02/25/2025
Hello,

Our sincerest apologies for the delivery issue. Although our warehouse personnel and *** agents have looked into this matter, we still do not have an answer as to why your package was returned to our warehouse. Normal refund time is 3-5 business days depending on processing by your bank. For your inconvenience, below is a 30% discount code to use on any future Wilson Family of Brands order, including Evoshield products. The order limit is $1000 and excludes custom orders. Once again, sorry for the hassle and frustration this has caused.
Discount Code: CS9L69G

Regards,

Evoshield Consumer Services Team
Customer Answer
Date: 02/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Wilson Sporting Goods Co is NOT a BBB Accredited Business.