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Business Profile

Sportswear Manufacturer

Wilson Sporting Goods Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sportswear Manufacturer.

Reviews

This profile includes reviews for Wilson Sporting Goods Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wilson Sporting Goods Co has 5 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 41 Customer Reviews

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    Review Details

    • Jessica W

      Date: 10/04/2022

      Jessica W

      Date: 10/04/2022

      Wilson has terrible customer service. I ordered a racket and never received a receipt or confirmation. My credit card was charged though. I followed up and they said they couldn't find my order and it doesn't exist, only to have them come up with an order number a few hours later. It had been over ************************************************* the order was still being processed (lead times had gone up from 3-5 days to ****). My order number was not searchable on the website. After another few days and no updates, I reached out again. Somehow still processing and no estimated completion date. Reached out once again today (20+ days from original order date) to be told lead time is **** days. I told them I had been waiting over 20 days to which they responded that they conferred with the warehouse and my lead time would be another week and a half at best. That is now a MONTH! I still don't have a searchable order number btw and they won't process a refund or cancel my order.

      Wilson Sporting Goods Co

      Date: 10/05/2022

      Hello,Our apologies for the poor communication on our part. The supervising manager at the production facility has put this order ( order # WILUSEN0750225) at the top of the rush list. Furthermore, a 10% discount has been refunded and the order has also been marked for expedited shipping. Again, our sincere apology for the inconvenience regarding this order.Wilson Consumer Team

    Wilson Sporting Goods Co is NOT a BBB Accredited Business.

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