Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been notified multiple times by the ***. The internal revenue service that this business has made multiple unauthorized changes to my account. I notified the *** and they are starting an internal investigation into this business. Also, I am reaching out to the Better Business Bureau and helps of rectifying thissituation in bringing awareness to other Clients who may be utilizing this business as well. This company has been scamming people for years and committing fraud, and I am taking the correct channels to make sure that they receive every. Deserved consequence and penalty associated with the crimes that they have committed against thousands of US citizens. This company has stolen my identity and has made several unauthorized changes with the internal revenue services on my behalf. That is extremely illegal and regret ever coming into contact with this company.

  

  Business Response

  Date: 06/17/2025

  I have uploaded the original contract that was signed by Mrs. ***** on November 13th of 2023. Due to the moratorium, and the *** halting all submitted filed ERC cliams, Mrs. ***** has not recieved her sumbited tax credit. On November 10th of 204, she signed a second contract with our company that would allow our attorneys to communicate directly with the *** in hope of getting her funds released. We are still dilignetly working on her behalf to have the *** release her tax credit refund and will continue to do so. At no point have we shared, or misused her identitiy or any information she has provided. 

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23473802
  
  I am rejecting this response because I personally contacted the ************************ on my own behalf. Upon speaking with them, I had to file multiple documents toute false information that this company provided to the *** on my behalf. changed my business address to an address in *******, **, which is illegal as I never authorized this change, and I have never even set foot in *******. Additionally, they had approximately seven different members, listed as POA's on my account without my permission or acknowledgment. Their so-called methods of helping me are highly questionable and unethical. Where did I sign an affidavit or any document requesting these individuals to take full control over my business or information? I strongly suspect they may someone working inside the *** who is accessing my system, my data, and changing my personal information for their own benefit. Each time I attempt to contact this company to reach a civilized resolution, they either completely ignore me or respond in a snappy and dismissive manner. I possess all signed documents and proof of my request for the case to be closed, along with a statement from Mr. ******** which I quote." the issue regarding this letter, would have been taken care of by us, in literally 3 seconds as we can upload your documents straight into the *** database". Whereas this is why I believe that someone working for both the *** and this company is accessing my account. I notified the *** that I initially started with this company but requested not to proceed further. However, this company is still accessing my information without my permission and is essentially harassing me.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 06/20/2025

  We have attached both of Mrs. ****** contracts. Withing those contracts is a clause that since we legally represent her as her *** filing tax firm, we have the legal authority to change her address at any time. Yes, we communicate direclty with the *** as we are a reputable tax firm registered and accredited with the ***. We undrstand Mrs. ***** frustration on not having yet received her long overdue ERC tax credit, however the *** underwent a moratorium, and has a severe backlog. Not to mention the massive layoffs that the *** recently underwent. We have made no unauthorized changes, as these changes are stipulated within our client contract. Mrs. ***** has made false accusations of us "scamming people" with no reasonable facts, therefore we will seek a legal defamation suit against Mrs. ******

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23473802
  
  I am rejecting this response because:
  This Business is lying, that signature on those documents that they provide the BBB is not my signature. It looks as if they copied and paste something into the signature box. I have provided legal documentation to ***, and an investigation is being launched. The signature on those papers does not match the signature on my drivers license nor any other document that has been on file with *** for years! No matter what fake contract you guys type up and edit. The *** has very strict and clear rules that NO ONE is permittedto make changes on a business account unless its an authorized representative and or the BUSINESS OWNER themselves!.Im not going to continuously go back-and-forth in a ******* match with this company! if Sunrise Solutions wants to pursue a defamation lawsuit in court that just furthers proves the unprofessionalism and how low this company will grow in their personal pursuit of illegal gains. Do whatever you would like, lol I DONT SCARE EASILY!! Just know that all of your Ts better be crossed and your Is dotted. Because once an investigation is launched any fraud or illegal practices that you guys have done in the past or are currently doing will be uncovered!! And furthermore, Im not upset about not receiving the *** Credit for the millionth time! I DO NOT WANT IT!! NOR DO I WISH TO FURTHER WORK WITH YOUR COMPANY!!! Lol what do you not understand about YOU'RE FIRED!!?? if anything it seems as if you guys need the money more than I do! I have repeatedly expressed my disinterest in moving forward with the *** claim! I have even taking the necessary steps with the internal revenue service themselves to withdraw All claims filed by You!! Have a great day! Or The day that you Deserve!
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of March 17, 2025 and as of today May 28, 2025 a filed my claim with ERC guaranteed a manager name ******* ********* on these two dates has been very rude his behavior towards me and clients like me he threatened to cancel my ERC claim if I gave him a bad review I spoke to a another manager there name **** stated she confirmed that ******* ********* has been talked to about his rude behavior and threats towards his clients as I asked for executed 941x filings they signed as I have a legal right to ask for them they refused to give me what is legally mine I did get him threating to cancel my claim which legally he cant do without being power of attorney which he is not thats not his say thats the owner also I removed this firm as power of attorney a around March 18 2025 due to ******* ********* threats every time he gets a bad review and complaint he threatens to cancel our *** claims and threatens us its very unacceptable and unprofessional on this manager. I recommend you have them investigated for laundering and scams and fraud as when he threaten to mess up my filings fraudulent I take that serious I filed a police report and my new attorney I hired is now power of attorney we made sure ERC guaranteed was reported to the *** due to the threats I received back in March 17, 2025 my original review I want this matter taking seriously they deserve a F+ how they bully their clients you give them a bad review they then change their tone. I want this ******* ********* investigated and the calls of the threats I have recorded. As my complaint stands its valid true and not slandered or defamation. I want a apology from the Owner ****** who owns this company to respond to my complaint and apologize for ******* is behavior.

  

  Business Response

  Date: 06/23/2025

  *** ***** has been advised and informed several times, that according to the ***, the claim she filed is does not coincide with the previously filed docuemnts she has submitted. Because of this, the *** has not and will not proceed to process her Employee Retention Tax Credit. This is information that was provided to us by the ***. Therefore, we cannot proceed and pursue any further to assist her in any other way. She will have to speak directly with the ***, who has informed us directly, that the provided documents that were provided by Mrs. ***** are either erroneous, or fraudelent. We have also informed Mrs. ***** to please seek out an alternative tax professional and we will withdraw our representation on her case. She in turn, stated she already has a tax attorney working on her case. Becasue of the nature of the case, and the possiblity of fraudelent activity, we can no longer communicate with Mrs. *****

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23390571
  
  I am rejecting this response because:
  Those screenshots are due to ******* has only been business for 15 years. They have changed their companys name more than once if any fraudulent activity has occurred that theyre not showing any valid proof that anything fraudulent has occurred on my claim. Ive also spoken with the *** with the help of my tax attorney currently weve already sped up the process with my claim, and there is nothing fraudulent about my claim. He is just upset because he has a bad review due to his attitude and him not taking accountability as a tax professional treating your clients without a response is completely unprofessional, threatening, saying that youre not gonna get s*** is completely unprofessional mind you I have a screen recording of this person that works for your guaranteed name ******* Ive also spoken with an old employee that used to work for EC guaranteed that has disclosed that he is a terrible human being and that he does not do anything legal and legally he cant touch an ERC claim or cancel a claim without authorization hes only responding to this complaint because he knows his attitude and his poor communication and his rude behavior towards his clients weve had numerous of people, and I have a few businesses that have recorded his rude behavior. If we tell him off about his behavior, he likes to threaten us and then accuse and make it seem like that weve done fraud so because he gets a bad review then he wants to threaten and be ***** because he gets a bad review as  based off his rude behavior *** is aware of it and was reported he was also reported for local law-enforcement as far as Irs Plus or whatever name that they go by there you go by three different names. They change their name when they get caught. They dont like it when legal stuff gets involved and they think that I wasnt gonna file a complaint which Im going to. Its the communication when somebody ask for specific documents and then they dont send them because they filed it and they signed it if anything if anything was done fraudulent, they should be held accountable. As a company or a tax attorney that they should know better and nothing was done fraudulent. He just wants to say something was fraudulent without valid proof and proof from the *** and approve of a response from the *** to the ************************** website without valid proof from this company which theres nothing fraudulent all my claim, hes just upset because I file a bbb.or review and he says if I dont remove it hes not gonna work on my claim and hes also done this to me over the phone. he is rude behavior. They never answer their phone. Theyre very lazy. Hes very lazy. Hes very unprofessional. He thinks its OK to treat and talk a certain way to people and threaten them outside of business hours. That is very very poor customer service, which I have documentation of that as well and he just admitted that he basically threatened to cancel my claim due to me filing ******** review so I like for this review to stand and for his accountability to take accountability for his actions if he does not like the outcome of the complaint, its freedom of speech. It is my first amendment right legal right to state my valid reason for my complaint, and my reason for my complaint is him acting very rude and very immature and very very pettyfor a grown adult that is supposed to be a professional to sit here and threaten a influencer yet also sending a group chat to my investor which my investor is aware and literally blocked *******, which is whos through ERC guaranteed my investor already blocked ******* for his behavior. Weve already caught on my new tax attorney is doing an investigation on their company as we speak and also Ive already spoken with my tax attorney. Theyve been in business for 150 years and they are based in **********. They are legal tax attorneys and they have been doing a fabulous job. Im getting positive outcomes positive communications and my tax issues have been resolved and nothing was fraudulent so for ******* and ercguaranteed the company to sit here and make a fraudulent report and state something that is not true. I could legally sue them for slander. This is very childish and ***** for adult that is the manager his name is ******* that runs ERC guaranteed now which went downhill after he started writing Erc guaranteed because I spoke with an ex employee that used to work there and Im friends with. I already explained to me what is going on in the back end of erc guaranteed and by the way if they cancel any claim it is considered fraudulent, they can be charged for forgery so if anything, he just admitted to basically committing fraud, so the company admitted to basically talking about committing fraud by trying to cancel out my claim without my authorization lie and see its fraudulent when its not because hes upset because hes getting a review based off how hes treating his clients. I have a right to see what I wanna say and due to how he treats his clients, he had no respect when I was on the other call with the *** and my new tax attorney. He was very rude and then I had to hang up the phone when he was threatening me about canceling out my claim and cussing me out, which is very disrespectful for a company if anything and saying that if I make a bad review or file a complaint due to his rude behavior that he was gonna cancel my claim basically hes admitting that hes trying to commit fraud by forging a 941X to cancel out my original claim that they filed also by the way when somebody asked to a request professionally requesting a 941X executed signed document from the company and he refuses to send me that document and Ive waited for over months for this document that tells you right there that they are a terrible company and they dont know what theyre doing. theyre very lazy and theyre very rude and the communication is very poor. Also, they need to find a better manager like because how he treats people is completely uncalled for. So as for my response, I reject his response because its not true if they tax attorney is looking at my claim right now and everything is coming up as 100% legitimate obviously year he guaranteed since theyre not representing me theyre not getting anything legally because since my claim is now fixed Obviously theyre not getting anything based off their poor communication, the rude behavior and then admitting to committing fraud, basically what I mean by committing fraud, theyre admitting to wanting to cancel a lot of claim or admitting to counseling a claim by forging a 941X to cancel auto claim without the other persons authorization which is illegal  it is considered for dream so basically the company is admitting to commit fraud so yes, I think that this this complaint should stay until I get a professional apology and then take accountability for their actions. Also, Id like to have the owner speak with me that runs the company and also when somebodys requesting a 941 executed that signed docs and then the manager through your ERC guaranteed wants to stay here and not take accountability for their actions that right there is not gonna happen because Im gonna stand up for myself. And since my new taxes attorney has already dead, their due diligence my claim as became valid everything was fixed after I switched tax attorneys they are no longer a part of my claim in my claim is already been filed and its already good now, and nothing was fraudulent on the claim, especially on the claim that the originally filed so the original person that filed, my claim doesnt even work ERC guaranteed anymore they used to work there that was the original person that did my filing and they did a fantastic job and then Irs Plus or ERC guaranteed ******* wants to take credit for something that he didnt file so again so the company does not have a good track record based off how would you look them up on social media? They have three different account accounts they promised stuff thats not true. And then when you call the manager ******* out thats when he gets very nasty very rude, which is very unprofessional. Hes not taking accountability for his actions. Hes making false allegation stating my claim was invalid which is false. Hes upset because the claim is not invalid. Hes upset because he got a complaint and they said that if he continues on his rude behavior that he was going to get fired and that is the reasons why that he is responding to this complaint, its not the owner thats responding to this complaint. It is him because he doesnt want to take accountability and he doesnt wanna have the owner to find out of how he treats his clients so again my complaint stand I swear on my life that this complaint is valid and true to my knowledge and that the company ERC guarantee, a.k.a. Irs Plus or business bank solutions because they keep changing their name the complaint I filed against him and the manager ******* is valid and truthful to all my knowledge. And I believe that this complaint should stay on ************************** and that other people should see this so that theyre aware of how the company isnt how the manager ******* treats his clients because this is not the first time that ******* the manager through this company has treated his clients poorly with his rude behavior. They have gone on his case in meetings with him numerous of times on his poor behavior. So I believe this complaint stands until I get an apology from the owner itself not by the manager that is responding to the complaint, which is ******* by meaning that hes only responding to this complaint not the owner in ******* is not the owner. He is one of the managers so Id rather keep the complaint on ************************** until the owner respond and contact me and also when somebodys requesting their 941X executed docs that were signed by this company they shouldve sent that to me. Ive waited for months for those documents and the fact that the manager ******* never sent me those was completely disrespectful. It showed laziness and unprofessionalism how he cussed me out was very unprofessional and very rude so this complaint stance nothing on my claim was fraudulent. It was pretty much taken over by another tax attorney that is based in **********. They have been in business for 150 years a lot longer than erc guaranteed. And they have a five star rating and the person thats working on my claim has found zero issues and zero fraud on my claim because my attorney and I fixed everything which, by the way, my claim was fixed and also ERC guaranteed they were removed of power of attorney since my claim was taken over by my new tax attorney obviously, they cant alter or cancel a lot of claim your guaranteed without my authorization and because it was transferred over to a tax attorney, so basically corrected and fix it, which it was fixed and corrected  erC guaranteed has no authorization for the claim anymore so I believe that this complaint should stand until an owner contact me directly and I get a direct apology from the owner not the manager ******* thats responding on the erc guaranteed company that is responding through this BBB complaint.I truly believe that when a company does business with a client, they should treat their clients with respect. They should treat their customers and clients with professionalism and no rude or profanity behavior. Due to his behavior and I promise you hes gonna send me another threat and I get one more threat anytime I get any contact with *******. Ive been documenting him. I have been recording him so if he threatens me again, itll be posted on ************************** and be added to another complaint. So I do believe that my complaint is valid truthful to all my knowledge. And I believe that it should stand until they start apologizing for their behavior towards me also when I requested my 941X executed docs that were signed Id like them to email that to me and then Id be happy to review the complaint once those two are taken care of then I will gladly removed by a complaint that I am not removing a complaint when I am being threatened by the manager through the company ERC guaranteed I dont have time for his energy. Hes very evil very negative. Ive run a business in *******. I have over ******* followers @raecastagnotaft Ive already warned many people and my followers and my fans and companies to not do business with ERC guaranteed Irs Plus so basically they will not be doing business with them based off my experience with them basically the poor behavior, the lack of communication and the rude profanity, which is completely uncalled for for a company and lying, and stating that my claim is fraudulent when its happily not because I have a tax attorney that looked into an and they did some research and they sent them all of my documents so everything was fixed in valid. Hes just upset at the company because ******* that responded to the complaint through bbb is because it affects him as a person and his reputation well if he doesnt want his reputation affected, he should fix it by taking accountability, apologizing for the behavior, apologizing for slandering my name making false allegations about my claim, claiming that its fraudulent when its not that right there, I could sue the company for slander of my name. When they admitted to trying to forge my claim to forge by canceling without my authorization that is committed fraud or them trying to attempt and threatened to commit fraud, which I believe that not this complaint should stand until they apologize and the owner and I get my nine for 1X executed docs that are signed by them through email with a professional apology based off the poor communication and the rude behavior and the profanity and the slandering of my name and making false allegation stating my claim is fraudulent when its not all because hes upset because I gave him a bad complaint based off his rude behavior in his profanity, which is completely unprofessional in a company. So again this is all truthful and facts of my complaint in my response that Im giving towards the company and it stands until they decide to apologize and send me my 941X executed 2021 docs that are signed by them that they sent to the *** I want those copies like Ive asked them many times and I want to apology for their behavior. So my complaints gonna stand until they resolve it and they send me what Ive requested numerous of times and I get an apology from the company by the owner not by the manager ******* that is responding through this complaint thank you.

  Sincerely,
  
  *** ****

  

  Business Response

  Date: 06/23/2025

  As aformetnined, we do not have any futher affiliation, and have withdrawn all representation on Mrs. ****** submitted ERC file. We have since stopped all communications with Mrs. ***** due to the *** stating that her file will not be processed due to fraudelent activites. As she has menitioned, she has acquuired al alternative tax attorney, and she can attempt to refile her ERC if she so desires. We will not communicate with Mrs. ****** request, since we have withdrawn our representation with the IRS. 

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23390571
  
  I am rejecting this response because:
  Again, Im rejecting the companies response. This is a repetitive response and they dont know how to spell document. If they were professionals they should know how to spell the word document. Also, my returns. I just spoke with my tax attorney ****** ****** tax firm based in ********** and they are aware. That erc guaranteed business bank solutions is not authorized to access any of my claims and yes, they do not have to represent my claim, but my claim is not fraudulent. Its 100% legal because I have a new tax attorney that I already looked into it and spoken with the *** so anything that ERC guaranteed is stating is false and fraudulent any questions that year he guaranteed has directly they can contact me directly on a three-way call with my tax attorney and we would love to speak with EC guaranteed as my tax attorney is actively watching making sure that ERC guaranteed does not forge or do anything without my authorization and this complaint is based off the professionalism and the profanity, and the lack of communication in the rude behavior towards the client so the response that the company is giving ERC guaranteed business bank solutions is irrelevant because the main complaint is regarding the rude behavior and the profanity based off the manager of ******* so the complaint originally is based off the the huge lack of professionalism and the threats of the company erc guaranteed business bank solution threatened on canceling my claim admitting basically admitting to commit forgery to forge to request a claim cancellation without my authorization based off me filing a business bureau complaint regarding that lack of professionalism and the rude in the profanity behavior and no communications with ERC guaranteed as far as their lack of communication and when a client asked for a document that they refuse to send over to me and Ive waited for over months for a 2021 941 executed document that they signed and sent out to the *** and Ive asked him for the document numerous of times and they refuse to send me those docs now that my tax attorney from ****** ****** has already need a request to get those documents due to the lack of professionalism and the lack of communication with ERC guaranteed and the lack of professionalism and the rude  and profanity behavior based off the company as their complaint, and their response is completely irrelevant based off their lack of communication and their profanity. That is why the complaint was filed in the beginning so their complaint is irrelevant and has nothing to do with what the complaint was originally about. The complaint was about the lack of professionalism and the rude profanity based off the manager, ******* from the company, and the fact I requested a document that they have not sent me numerous of times so this response from them is irrelevant it has nothing to do with their professionalism and their rude behavior, lack of communication and their profanity that they how they treat their clients and the fact that theyre responding so quickly through ************************** on this complaints this complaint that I filed and complaint about is valid everything Im stating is 100% truthful and then talking about something that is completely has nothing to do with the complaint it is completely irrelevant Theyre only stating that because they dont like to have a complaint against their company. So again all of this that Im stating is 100% truthful into the best of my knowledge. The complaint is regarding the manager, ******* his rude behavior, his profanity his language, how he treats his clients, threatening to cancel claims, threatening to save their fraud when he gets a bad business review on him states that the company does not take accountability for their actions. A legitimate company would take accountability for their actions, and they would apologize for the rude in the profanity, and the unprofessionalism behavior that they brought upon their clients. I can see that this company is not taking accountability for the managers rude behavior in the profanity that I had to deal with based off the manager *******s behavior behavior so again this complaint stands and Id like ******************** not word to keep this public until they take accountability and they apologize and they start making excuses and bringing it up irrelevant information when they were not even power of attorney with my claim anymore and my claim was 100% fixed for the *** and it does none of their business and if my claim was fixed or not, I will say this it was fixed recently last week With my new tax attorney that fixed it and everything was done legal and now my claim is moving forward, so for them to secure and make false allegation stating my claim is fraudulent, which is false all because theyre getting a bad review and a complaint based off the behavior, lack of communication and the profanity based off the manager, ******* I think that the company should take accountability for their actions. Apologize for their actions and fix the situation by sending me the documents that Ive asked for for over a month. And for them to sit here and repetitively state something that is irrelevant based off their original complaint, the original complaint was based off ******* is rude behavior in the companies because he represents the company of ERC guaranteed which is considered business bank solutions weve already removed them as authorizations for the claim. Obviously, they have no authorizations anymore until we get a resolution of an apology based off the lack of professionalism, the lack of communication and the profanity, and the rude behavior towards the clients, including me on how how I was treated from the manager, ******* from the company until an apology is being brought up and then they stopped making excuses. Then the issue was resolved till then the issue was not resolved until they take accountability for the behavior and the lack of professionalism and the fact that theres no communication and the fact that they want to change their tone when I bring up legal lawyers involved in law-enforcement, thats when they get a little bit skeptical and scared tells me that this is a scam firm and theyre doing something in the back end that is illegal. And a professional tax attorney or CPA firm would never ever use profanity language towards a client threatening a client if they get a bad review blackmailing them is basically what the manager ******* did through the company harassing Investor making up false allegations when my investor blocked *******, the manager from Erc Guaranteed as all documentations will screenshot it and recorded all phone calls from ******* was recorded. Theres already a case built up with the manager against the firm that has been built up to file against the firm and ******* I think that in order to get this resolved, they should just take accountability. Apologize for how theyve treated their clients, including me also sending me the forms that Ive requested numerous of times the ones that they have signed that they sent to the *** when I received those then the issue is resolved. The issue was not resolved until they take accountability until my needs are met and until they take accountability for their behavior I greatly appreciate it. I dont feel like this complaint is resolved until the company takes responsibility and accountability and stop bringing up in relevant information when my claim which they have no access to or information on since theyre not Powers and Attorny have authorization for the claim anymore and it was already resolved with my new tax attorney so theyre bringing up it is irrelevant and theyre just upset because theyre getting a bad complaint which is truthful into the best of my knowledge 100% honest complaint that I made against the company until they decide to take accountability and apologize for the lack of professionalism, the lack of communication and the use of profanity language towards their clients and threatening their clients and blackmailing their clients. I think that those situations should be addressed towards ************************** and that this complaint should stay public until they apologize and taking accountability on how they treated me and not bring up something that is irrelevant that thats just showing that theyre being ***** and theyre not taking accountability as a company should which is completely unprofessional for any type of business. As a business owner, *** run a talent agency legally I take professionalism very seriously if I do something unprofessional, I resolved the issue and I take accountability for it. I dont stay here. Im trying to find excuses to sit here and make someone look bad because I did something wrong so for an example take accountability for your actions. Erc Guaranteed apologize towards me your ex client.  And other clients that you had guys have treated poorly also, I like my hundred dollars refunded back in a form of a check based off your guys lack of professionalism. And you guys could wire me the funds because that also Id like my hundred dollars back since you guys are not taking my claim anymore. They also have a statues where they have to refund $100 if they do not take representation anymore and I have to switch representation which I did switch representation Also, they need to communicate on that as well which they have not basically that committing theft. They have to refund and they have to send over my 941 executed, signed docs and an apology fraud apology from the company, taking accountability from the managers poor behavior that as well,Thank you. The only way that this is gonna be resolved is when they apologize to taking accountability further actions they contact me and they refund me the hundred dollars that is refundable. Also they have to legally send me my requested 2021 all quarters signed 941X docs through email which they could reach me at *********************** to send me that also they can wire me my refund of $100 and also Id like an apology for their poor behavior the lack of professionalism and Im not taking accountability and the apology for the profanity towards the manager. Thank you so much. So I want this claim and complaint to stay valid in public on ************************** until my needs are met and they take accountability and they refund me my hundred dollars the communicate with me on that and they also sending me my requested documents that have I asked him numerous of times thank you so much and I get an apology from the company

  Sincerely,
  
  *** ****

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I DO NOT RECOMMEND wasting your time with this fraudulent business! They are , absolutely , without a shadow of a doubt, 100% a scam business! I have set up a claim with them last year early February to apply for my ERC credit and was given an agent who didn't even speak English , let alone know what she was doing* She continually filed my paperwork wrong and after much error i had to have it escalated to the "manager" Orlando * He finally calculated my total amount and upon doing so, said i have to pay a 100$ filing fee and will receive a package via email explaining how I received my total amount* MONTHS LATER, while waiting , i asked for my closing paperwork which i was to receive that day, just for ********* to tell me that I wont be receiving my ERC amount, which the *** already calculated and gave back to them after they sent in my paperwork! Even as strange as that is , i asked for a refund of the 100$ since they for some reason cannot move forward in the process anymore (even after having done so and received my amount from the ***), ******* has told me several times over the past 3 weeks he will issue it back to me* I have yet to receive my 100$* This company has robbed me blind me of ERC credit i am certain! There needs to be an investigation launched on this company , as im certain they are laundering stolen tax money for cartels

  Customer Answer

  Date: 07/16/2024

  Better Business Bureau: Hello, My name is ************;******* and I am requesting the removal of my review for ERC GUARANTEE, as they have satisfied my refund request. Thank you!  

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service to file our ERC back in September.I have tried numerous times to contact them to check on the status.Noone has responded to emails or phone calls. Now you can't even leave them a message.This company is a scam and I will report to the *** also.

  

  Business Response

  Date: 02/27/2024

  Thank You
  
  We finally received a return call from this person.  She is not a client.  She works for someone who filed with us and she has been contacting a wrong phone number and wrong email address.   She is an assistant in the company.   When My Team "*******" spoke to her today, she agreed to remove the complaint as it was due to her own mistake and not on our side.