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Business Profile

Telecommunications

Peerless Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 89 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son texted me and said someone from this number was trying to contact me. I called and was told I had judgements against me for a payday loan I knew I wasnt going to pay! I advised that my identity was stolen and I was judgement proof! He hung up! He never answered who he was!

    Business Response

    Date: 10/06/2022

    Peerless Network, Inc.(Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action, including putting telephone numbers on their Do Not Call List.  However, in this case, Consumer did not provide the telephone number making the unwanted calls.  If the consumer provides this information,Peerless will contact the customer and request that calls cease to Consumers telephone number.  Consumer can also provide this information directly to Peerless via email at: email *********************************************** or can call ************.Peerless takes complaints very seriously, and is dedicated to resolving them.  Thank you.

    Customer Answer

    Date: 10/07/2022

     
    Complaint: 18159808

    I am rejecting this response because: I have no idea what this was from! I wasnt living at that address in 2015 and was homeless at the time they said this went through! This man was very intimidating and very rude and abrasive! My next complaint will be to the consumer protection board! Even though I advised him my identity was stolen he was still abrupt and hung up in my face! He needs to be held accountable.

    Sincerely,

    *****************************-*****

    Business Response

    Date: 10/12/2022

    In order to investigate this issue and the reported phone calls, Peerless Network needs the Telephone Number making the unwanted calls.  Without that information, we cannot determine to what company the number is assigned (or whether the call is being spoofed).  This information can be provided directly to Peerless Network via email: ***********************************************.  Thank you. 

    Customer Answer

    Date: 10/19/2022

     
    Complaint: 18159808

    I am rejecting this response because: the phone number is ************** and the guy I spoke with was rude and abrasive. He said in 2015 I took out a payday loan and never paid it back! I told him I never did that nor did I use my old address in 2015. I was homeless. I also told him my identity was stolen and this is why I have a block on my credit now. I no longer wish to hear from them as I am judgement proof and own nothing of value.

    Sincerely,

    *****************************-*****

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Receiving robo calls from Peerless Networks about some type of claim or legal action. This is a frequent scam call.

    Business Response

    Date: 09/30/2022

    Peerless Network, Inc.(Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action, including putting telephone numbers on their Do Not Call List.  However, in this case, Consumer did not provide the telephone number making the unwanted calls or the number receiving the calls.  If the consumer provides this information,Peerless will contact the customer and request that calls cease to Consumers telephone number.  Consumer can also provide this information directly to Peerless via email: *********************************************** or can call ************.Peerless takes complaints very seriously, and is dedicated to resolving them.  Thank you.

    Customer Answer

    Date: 09/30/2022

     
    Complaint: 18136227

    I am rejecting this response because: the number that is spamming us is ************ which came back as registered to Peerless Networks. 

    Sincerely,

    ***********************

    Business Response

    Date: 10/12/2022

    The reported Telephone Number ************ has been reported to our fraud department for processing.  If you have any further questions or comments, you can reach Peerless Network directly via email at: ***********************************************.  Thank you.  

  • Initial Complaint

    Date:09/21/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive numerous calls from these numbers or requesting to call these numbers. They call my previous employer, even though i have not worked in the department for over 6 years. They attempt to get my social security number and other personal information. They threaten and harass, yet cannot communicate any legal reason for the call or substantiate any reason for the call. When searching the reverse number, they are using Peerless Network. Either Peerless network is calling or allowing scam artists to use their service and spoof numbers in an attempt to get my personal and financial information. I am requesting that action be taken.

    Business Response

    Date: 09/22/2022

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers. Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides the Consumers telephone number and the telephone number from which the unwanted call came to its customers and requests that they take appropriate action.  Peerless has asked its customer to add this Consumers telephone number to its Do Not Call List and cease making calls to this Consumer. If you receive any additional unwanted calls from that number after 24 hours,please contact Peerless via email at ***********************************************.  Thank you.

    Customer Answer

    Date: 09/28/2022

     
    Complaint: 18055220

    I am rejecting this response because:  the calls have not stopped . I have attached photos.  The calls are constant and again, they are requesting personal information. 

    Sincerely,

    *****************************

    Business Response

    Date: 09/30/2022

    The complaint refers to 2 telephone numbers making unwanted calls.  One of those telephone numbers has been disconnected and is out of service.  The second telephone number (ending in ****) has been reported to our fraud ***** and will be addressed accordingly.  Thank you.  

  • Initial Complaint

    Date:09/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I constantly get scam calls from numbers owned by this company. I have reported them numerous times to the company but they still continue to happen. Peerless knows their numbers are being used for scams and refuses to act on the complaints or the companies using their number to do illegal phone calls. The companies also fail to abide by the federal no call list.

    Business Response

    Date: 09/22/2022

    Peerless Network, Inc.(Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action, including putting telephone numbers on their Do Not Call List.  However, in this case, Consumer did not provide the telephone number making the unwanted calls or the telephone number receiving the unwanted calls.  If the consumer provides this information,Peerless will contact the customer and request that calls cease to Consumers telephone number.  Consumer can also provide this information directly to Peerless via email *********************************************** or can call ************.Peerless takes complaints very seriously, and is dedicated to resolving them.  Thank you.

    Customer Answer

    Date: 09/27/2022

     
    Complaint: 18052741

    I am rejecting this response because: once again the business knows that their company is being used for scams. I have reported numbers before with no help from the company. 

    Sincerely,

    *******************

    Business Response

    Date: 09/30/2022

    Peerless takes action each time it receives a complaint about unwanted calls from a particular phone number.  Please send the telephone number making the unwanted calls an the telephone number receiving the calls and Peerless will take action to make the calls stop.  Please send this information via email to Peerless: ***********************************************.  Thank you.

  • Initial Complaint

    Date:09/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I feel I may have been hacked or scammed in some way. I've had to cancel my bank card and order another. I've called this number that is associated with the charge. *************). However it appears to be a VoIP number or something else. I get a recording that says I am not allowed to be part of this meeting. I can get no information on why I was charged $200 at all. If you could look into this for me I would greatly appreciate it and also hope that no one else is getting ripped off or hacked by these people.

    Business Response

    Date: 09/04/2022

    The target number ************ is not assigned to Peerless Network; it is assigned to a different telecom carrier.  The complainant would need to contact the carrier assigned the target number to address this issue.

  • Initial Complaint

    Date:08/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im receiving harassing phone calls, emails and texts messages numerous times every day from multiple numbers.

    Business Response

    Date: 08/19/2022

    Peerless Network, Inc.(Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called,Peerless provides that information to its customers and requests that they take appropriate action, including putting telephone numbers on their Do Not Call List.  However, in this case, Consumer did not provide the telephone number making the unwanted calls or the called telephone number.  If the consumer provides this information,Peerless will contact the customer and request that calls cease to Consumers telephone number.  Consumer can also provide this information directly to Peerless via email: *********************************************** or can call ************.Peerless takes complaints very seriously, and is dedicated to resolving them.  Thank you.

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continued scam / spam calls from Peerless Networks.I have filed complaints with this BBB as well as the *** and FTC for Do Not Call List violations.************ and ************ called yesterday and today.

    Business Response

    Date: 08/09/2022

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers. Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides the Consumers telephone number and the telephone number from which the unwanted call came to its customers and requests that they take appropriate action.  Peerless has asked its customer to add this Consumers telephone number to its Do Not Call List and cease making calls to this Consumer. If you receive any additional unwanted calls from that number after 24 hours,please contact Peerless via email at ***********************************************.  Thank you.

  • Initial Complaint

    Date:08/08/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calling me acting like a tax debt relief program and trying to scram me when they aren't anything of that!

    Business Response

    Date: 08/09/2022

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers. Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides the Consumers telephone number and the telephone number from which the unwanted call came to its customers and requests that they take appropriate action.  Peerless has asked its customer to add this Consumers telephone number to its Do Not Call List and cease making calls to this Consumer. If you receive any additional unwanted calls from that number after 24 hours,please contact Peerless via email at ***********************************************.  Thank you.

    Customer Answer

    Date: 08/10/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every day we receive numerous scam / robo calls from VOIP numbers administrated by Peerless Network. These calls come from area codes all over the country but all display as Peerless Networks. Over the past several months, our robo scammers appear to be using Peerless almost exclusively.I have read many of their meaningless boilerplate responses and reject them all. They know exactly what is going on inside their network.

    Business Response

    Date: 08/05/2022

    Peerless Network, Inc.(Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called,Peerless investigates the calls and takes steps to make the calls stop, including asking carrier customers to put telephone numbers on their Do Not Call List.  In this case, Consumer did not provide the telephone number making the unwanted calls or the telephone number receiving the calls.  If the consumer provides this information,Peerless will investigate and (if determined to be a number assigned to a Peerless customer) contact the customer and request that calls cease to Consumers telephone number.  Consumer can provide this information directly to Peerless via email at *********************************************** or can call ************.Peerless takes complaints very seriously, and is dedicated to resolving them.  Thank you.

    Customer Answer

    Date: 08/05/2022

     
    Complaint: 17672241

    I am rejecting this response because:

    There have been dozens of similar complaints with your boilerplate response but the scam calling continues.

    Here is a partial list of the calling numbers showing "Peerless Network - VOIP"

     

    ************

    ************

    ************

    ************

    ************

    ************

    ************

    ************

     

     

     



    Sincerely,

    *******************

    Business Response

    Date: 08/09/2022

    Peerless Network is working with this consumer directly to address concerns about unwanted calls from the reported telephone numbers.  Peerless will investigate each reported TN and take appropriate action to have the carrier customers stop calling consumers.  Thank you.

    Customer Answer

    Date: 08/13/2022

     
    Complaint: 17672241

    I am rejecting this response because:

     

    I have already provided Peerless Networks with various numbers at 2 different times as recent as this week.  They are waiting on nothing.  They certainly have done little to stop the flood of spam/scam calls originating from their network.

     

    Peerless Networks and all associate spam numbers are being reported to the *** FCC and FTC DNC violation systems.



    Sincerely,

    *******************

Peerless Network is NOT a BBB Accredited Business.

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