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Business Profile

Telecommunications

Peerless Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 89 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/27/2022 this business contacted me on my home phone at 6:00am and woke me up. This is not the first time they have called at this hour. They do not leave a message but just hang up to call an hour or two later and again do not leave a message and hangs up. I am going to try to also complain to FCC. They need to stop this harrassment.

    Business Response

    Date: 12/28/2022

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action, including putting telephone numbers on their Do Not Call List.  However, in this case, Consumer did not provide the telephone number making the unwanted calls or the telephone number receiving the calls.  If the consumer provides this information, Peerless will contact the customer and request that calls cease to Consumers telephone number.  Consumer can also provide this information directly via email: ************************************************ Peerless takes complaints very seriously, and is dedicated to resolving them.? Thank you. 

    Customer Answer

    Date: 12/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/13/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got scammed.from.this number *************** and when I sent email to company not getting response to disconnected number and when I phoned them after half hour and after many times I tried phone them I got response this number not belong to company but all my search on number go direction to this company . I want this number get disconnected for ever

    Business Response

    Date: 12/13/2022

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.? Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.? Peerless did not make the telephone calls that are the subject of this complaint.? Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.? Peerless contacted the carrier customer assigned the reported TN and asked them to investigte and take appropriate action.  Any further correspondence or questions about this issue can be directed to Peerless Network via email at ************************************************* Thank you. 

    Customer Answer

    Date: 12/13/2022

     
    Complaint: 18565055

    I am rejecting this response because: because i have wait for results investigation and i asking BBB to hold my complaint until investigation to be done with results for serval weeks.

    Sincerely,

    ********************* *****

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/05/2022 @ 10:26am received call from "unknown" number coming from Peerless Network. This caller is attempting to hack and record conversations on my line. This is against the law. Persons responsible are in the ******* ** area apparently close to ****** Airlines. Caller ID shows ************. No name. This is harrassing and bullying behavior. Please contact this company to have this stopped immediately.

    Business Response

    Date: 12/06/2022

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action, including putting telephone numbers on their Do Not Call List.  I have informed the carrier customer assigned the reported telephone number and asked them to investigate and take appropriate action.  Any further communications about this issue can be sent to Peerless via email: ***********************************************.  Thank you.

    Customer Answer

    Date: 12/06/2022

     
    Complaint: 18524861

    I am rejecting this response because: I need this case escalaated to *** for research of harrassing and fraudulent behavior. 

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* at 9:53, call identified themselves as siriusxm.caller tried twice to my cell phone ************, according to my ****** lookup multiple problems, scammers, false phone calls are listed to this phone number. I am on the federal do not call list. If this contines I will seek help from the state attorney generals office and maybe private legal representation. fix your problem

    Business Response

    Date: 11/12/2022

    The target telephone number referenced in the complaint has been sent to our fraud ***** for investigation and processing.  Any further correspondence about this issue can be directed to Peerless Network directly via email at: ***********************************************.  Thank you.  

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received various robocalls from an unknown party, the message is the same with a Mr. *********************** claiming that they are reviewing my finances for possible wage garnishment. ******** then asks for me to press one to speak with a representative to "tell my side of the story". All of these calls are being supported by Peerless Network VOIP, and I would appreciate it if the company would investigate these robocalls and take action as I have been on the do not call list since 2019.

    Business Response

    Date: 10/27/2022

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action, including putting telephone numbers on their Do Not Call List.  However, in this case, Consumer did not provide the telephone number making the unwanted calls.  If the consumer provides this information, Peerless will contact the customer and request that calls cease to Consumers telephone number.  Consumer can also provide this information directly to Peerless via email: *********************************************** or can call ************. Peerless takes complaints very seriously, and is dedicated to resolving them.? Thank you. 

    Customer Answer

    Date: 10/28/2022

     
    Complaint: 18317498

    I am rejecting this response because:

     

    as the hosting VOIP service provider, you  share some responsibilty as to what your clients are using said service for. 
    given the multiple complaints against this client listed on BBB, a "notice" simply is not good enough. 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complaint regarding several phone calls stated as being a Line Type: NON FIXEDVOIP Carrier: PEERLESS NETWORK

    Business Response

    Date: 10/27/2022

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action, including putting telephone numbers on their Do Not Call List.  However, in this case, Consumer did not provide the telephone number making the unwanted calls.  If the consumer provides this information, Peerless will contact the customer and request that calls cease to Consumers telephone number.  Consumer can also provide this information directly to Peerless via email *********************************************** or can call ************. Peerless takes complaints very seriously, and is dedicated to resolving them.? Thank you. 

  • Initial Complaint

    Date:10/25/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received numerous spam calls from this company, ranging from 7 am to almost 9 pm every single day except for Sundays. I have contacted Peerless Network and asked them to stop contacting me and remove my number from their call list. I have registered my phone number on the National Do Not Call List, and it has been over **************************************************** They are breaking the law. This has been going on for over a month now and I want it to stop.

    Business Response

    Date: 10/27/2022

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action, including putting telephone numbers on their Do Not Call List.  However, in this case, Consumer did not provide the telephone number making the unwanted calls.  If the consumer provides this information, Peerless will contact the customer and request that calls cease to Consumers telephone number.  Consumer can also provide this information directly to Peerless via email *********************************************** or can call ************. Peerless takes complaints very seriously, and is dedicated to resolving them.? Thank you. 

    Customer Answer

    Date: 10/27/2022

     
    Complaint: 18309759

    I am rejecting this response because: they continue to call me. The number that continues to harass me is ************. Now you have the number.

    Business Response

    Date: 11/02/2022

    Thank you for providing the calling telephone number.  That number has been sent to our fraud department for processing.  Any additional information or questions can be sent to Peerless Network directly via email: ***********************************************.  Thank you.

    Customer Answer

    Date: 11/08/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **********************

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to receive phone calls from " PEERLESS NETWORK OF ********** " user "***********************" from ************ - SPAM, TELEMARKING CALLS, who want to assist me with a fake tax debt - which I do not have.Phone call was received Monday October 24 @ 4:46pm from ************ VOIP number which is listed with "PEERLESS NETWORK OF **********".I am registered with the *** "DO NOT CALL LIST" and updated every year on the same list.PEERLESS NETWORK OF **********, I am making it clear via the BBB complaint and a separate email sent to all of the "PEERLESS NETWORK OF **********" Executives that we have retained all phone calls from the "PEERLESS NETWORK OF **********" user, voice mails, and phone list from our carrier. We have obtained legal representation and have made clear and obvious attempts to reuqest "cease and desist" from any contact. We will take legal action against "PEERLESS NETWORK OF **********" if you fail to comply.

    Business Response

    Date: 10/25/2022

    Peerless Network has investigated this complaint about ** ************.  We have notified the carrier customer assigned this number and asked them to investigate and take appropriate action.  This complaint has also been forwarded to Peerless Network's fraud department for processing. Any further questions or comments can be sent to Peerless Network directly via email: ***********************************************.  Thank you.  

  • Initial Complaint

    Date:10/17/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The clients of this business (Peerless Network) haress me constantly by making calls to my number with the assist of this business's service. I clearly communicated with this business about not wishing to receive any call from any of their clients and they promosed to notify their clients not to call me. However I still receive haressment calls from clients of this company.

    Business Response

    Date: 10/18/2022

    Can you please provide the telephone number that is making the unwanted calls?  We need this information to investigate your complaint.  You can email the information directly to Peerless at: ************************************************ Thank you.  

    Customer Answer

    Date: 10/21/2022

     
    Complaint: 18236973

    I am rejecting this response because:
    The business should already have put my number in blocker list. However their client can still harass me via a number offered by the business, **********.


    Sincerely,

    *****************

    Business Response

    Date: 11/02/2022

    The telephone number has been reported to our fraud department for investigation and processing.  If the investigation confirms unacceptable use, the number will be disconnected shortly. You can send any further questions to Peerless Network directly at: ***********************************************.  Thank you. 

  • Initial Complaint

    Date:10/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting call from a number that is listed in **************** as part of the peerless network, my phone even call out that it is a spam risk the reason for complaint is that it disrupts My day to have to block a phone number and check where its from the number is **********

    Business Response

    Date: 10/14/2022

    Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers. Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless takes action to address the calls.  The telephone number reported in the complaint has been reported to Peerless's fraud department for processing.  If you have any additional question or comments, you can contact Peerless Network directly via email at: ***********************************************.  Thank you.

Peerless Network is NOT a BBB Accredited Business.

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