We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telemedicine

BlueChew
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE REQUESTED TWICE NOW TO HAVE MY ***** DELIVERED AND THEY REFUSE TO SEND IT TO THE CORRECT ADDRESS. I WANT MY MONEY BACK AND THE ***** RESENT!

    Business Response

    Date: 08/21/2023

    This order was shipped using the address provided by the customer; however, we remain unsure why it was being "Returned to Sender". The customer was not charged and was provided shipping credits for the hassle to be used on a future order. Additionally, this order was received successfully after all / proof of delivery provided (attached). 

  • Initial Complaint

    Date:07/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has to have ZERO customer services. I have tried email, chat forums, multiple times about canceling my account. My account has been on hold as to not paying for the next prescription order. I no longer needed their services and the email notification I got stated my account was on hold until I renewed. However, they still charged me $33.55 for renewal without my authorization charging my card without authorizing removing the hold on my account. I just want my money back and account canceled. They should notify potential customer that they have ZERO customer service as I have tried to get this resolved for 3 days with no response via chat or email. Unacceptable.

    Business Response

    Date: 07/24/2023

    We are happy to resolve this issue with the customer and provide a refund. Our records show he did not pause or put his account on hold prior to the order processing on Sunday July 23rd, and an email notification was provided on July 20th providing notice that the order was due to process in the coming days. We also do not see 3 days worth of outreach in hopes of cancelling ahead of the order processing -- all outreach from the customer was on Sunday, July 23rd through the various channels offered. It is less than *********************************************************************************************************************************************** transit. We hope this is a satisfactory resolution as he will be receiving a refund and the order, and it is verified that his account is on hold and will not become active unless he makes that adjustment himself. Attached is a screenshot showing all outreach from the customer was from yesterday/within 24 hours (not 3 days). 

    We request that BBB closes this dispute so it does not blemish the company's stellar record of satisfying its customers. 

  • Initial Complaint

    Date:12/23/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just wanted a refund for something i no longer needed and it hadn't shipped yet so I request a refund to avoid an overdraft in my checking account but after I asked for one it had magically shipped and couldn't be refunded

    Business Response

    Date: 12/27/2022

     Customer was refunded on 12/27/23 which should show up on his end within 1-3 business days. Additionally, he was provided credit on his account to be applied to a future order should he choose to leverage it. 

    Customer Answer

    Date: 12/28/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

BlueChew is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.