Complaints

This profile includes complaints for Dyson, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Dyson, Inc.

  1330 W Fulton St # 5th Floor Chicago, IL 60607-1137

  
• 

  Dyson Store

  8109 River Rd Petersburg Petersburg, VA 23803

• 

  Dyson Direct, Inc.

  7485 Dean Martin Dr STE 110 Las Vegas, NV 89139-5978

• 

  Dyson Service Center

  112 Marshall Dr Warrendale, PA 15086

• 

  Dyson, Inc.

  1330 W Fulton St # 5 Chicago, IL 60607-1137

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed back my Dyson vacuum per Dyson request and its been over 1.5 months and 7 phone calls and they have not mailed back my replacement vacuum. I have the tracking number showing delivered and my exchange number is below. Every time a call they say oh its in the mail, wait 48 hours and the tracking number will be emailed to you. That was 4 phone calls and 2 weeks ago. Still no replacement vacuum was mailed. Every time you call you get a foreign call center and wait on hold over 30 mins.

  

  Business Response

  Date: 02/27/2025

  Hello, 
  
  Thanks for contacting Dyson. We apologize for the delay and any inconvenience it may have caused. 

  We have reviewed the order and see that the delay is due to stock availability. We have updated the order to the newer version of customer's Outsize vacuum and are working with our warehouse to ensure shipment. From this point, it can take up to 18 business days for the replacement to be delivered. Once shipped, the customer should receive an automated email with tracking. 

  Thank you,

  Dyson, Inc. 

  
  

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22994146
  
  I am rejecting this response because:

  This Is the response I was given verbally when I called 14 days ago.  Still have not received any tracking or the product.  

  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 02/27/2025

  Hello: 

  Thank you for contacting Dyson. 

  We are sorry to hear of our owner's concerns.  As noted in our prior response, our owner's replacement order is currently processing for shipment.  Once shipped our owner will receive a separate confirmation email along with tracking details to follow the order.  Our sincerest apologies for any inconvenience, and we thank our owner for their continued patience.

  Thank you. 

  Dyson, Inc. 

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Dyson hair dryer for ******. Charge went through just fine. They took the money from my account. An hour later I received an email stating my order was canceled by my financial institution I immediately called my bank, no they said they did NOT cancel anything. I called Dyson customer service, several times, every customer service *** was incompetent and could not help me. They dont know why my order was canceled. Thats all well and good but I STILL DO NOT HAVE MY MONEY BACK! WHAT IS GOING ON? This was 7 days ago. Where is my money? Why are you holding it???? I will never buy from Dyson again.

  

  Business Response

  Date: 02/27/2025

  Hello, 
  
  Thanks for contacting Dyson. We apologize for the delay and any inconvenience it may have caused. 

  In Dyson's ordering process, at the time of purchase the payment method is preauthorized for the order total. The charges are not deducted from the account until the order has shipped. As the order was cancelled, no funds were actually withdrawn from customer's account. The preauthorization will automatically fall off, typically within 1-3 business days, but is based on the policies of customer's financial institution. 

  Declines are determined by our automated payment system using multiple complex factors. Due to this, we are unable to provide a specific reason why this order was declined.

  Thank you,

  Dyson, Inc. 

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Red Velvet/Gold Airwrap i.d. as a Birthday gift to myself for $646.49 as soon as I received Dysons promo text announcing its availability in the **** on 1/22/2025. The item was shipped overnight on 1/24/2025, but due to Dyson using a subpar shipping partner (GLS), delivery was delayed until 1/28/2025.Upon first use, I noticed an issue with the Airwrap but initially assumed it was user error since it was my first time using the device. After a few days, I realized the problem was not user-related but likely a faulty wiring connection, as the Airwrap would cut out when twistedsomething necessary when using attachments like the round brush.I contacted support on 1/31/2025, and was instructed to return the defective unit for a replacement. I believed I was told that a new unit would be sent within 18 business hours of Dyson receiving my return, though Dyson does not provide transcripts of live chats, so I have no record of this. I promptly packaged the item and dropped it off at a *** store that morning. Dyson received the return on 2/4/2025.A few days later, I followed up on the exchange, only to be informed that the replacement would actually take 18 business days to processnot 18 hours as I initially understood. The following week, on ********* (my actual birthday), I checked Dysons website and saw that the Red Velvet/Gold Airwrap i.d. was no longer available. Concerned, I called customer service, hoping they had reserved stock for my pending exchange. Unfortunately, I was told they were completely out of the special edition color and unlikely to restock ***** that point, I requested a refund, which I was informed could take until 2/26/2025 to process. Today is 2/26/2025, and after contacting customer service, I was told they would now reach out to the warehouse to confirm the return was received before initiating the refund. And to check back next week I feel like every time I talk to someone the date of the refund moves later.

  

  Business Response

  Date: 02/27/2025

  Thank you for contacting Dyson,

  We apologize for the inconveniences and frustrations experienced by our owner, as well as the delays encountered while processing their exchange and refund requests. In order for Dyson to provide a replacement unit or refund, the original unit must be received from our owner and scanned in by our returns team. In this instance, while the unit was received, there was a system error preventing the unit from scanning in correctly. While our returns team is actively working to correct this issue, it has not yet been resolved.

  Our owner was diligent and followed up with our customer support teams, however, as the exchange was within our standard time frames, no further investigation occurred. Based on Dyson records, the return order was placed for our owner on February 13th, per their request. When our owner followed up on the refund request, our support team identified that the unit had not yet been scanned in successfully and contacted our warehouse to confirm receipt.

  As Dyson has confirmed receipt of the unit, the refund has been issued and will take between 2-5 business days to finalize. Our owner is welcome to follow up with our Customer Support Team for an update at their leisure or confirm with their credit card company after the allotted time to ensure the refund has finalized.

  Sincerely,
  Dyson Inc.

  Customer Answer

  Date: 03/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a fan on February 15th directly from the Dyson website and received it on February 18th. However, the machine did not work. The first ***** I spoke with advised that the quickest way to receive an exchange was to send it back, rather than visiting a service center for repairs. However, they did not inform me that it would take an additional 18 business days after the warehouse receives the machine before a replacement would be shipped.Ive spoken to multiple representatives, and Ive been told that there is no way to expedite this process, even though this was intended as a gift. According to the supervisor, I would have to wait until March 19th for an exchange to be processed.I even offered to pay extra for expedited shipping and asked if calling daily for updates would help, but the supervisor was unhelpful, stating that daily calls would not result in any changes and that no refund would be issued.

  

  Business Response

  Date: 02/27/2025

  Hello, 
  
  Thanks for contacting Dyson. We apologize for the delay and any inconvenience it may have caused. 

  Dyson's exchange policy requires the original machine to be received and confirmed via serial number. Once the warehouse has confirmed receipt, the replacement will begin processing. From this point, an exchange can take up to 18 business days, but is typically much quicker. 

  Based on *** tracking, the customer's product was delivered to ********************** warehouse February 24, 2025, and is currently being processed by the warehouse. Once confirmed, the replacement will move to processing and shipment. Customer will receive an automated email with tracking once shipped. 

  Thank you,

  Dyson, Inc. 

  
  

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 16, 2024 I reached out to Dyson as my Dyson *** 5 Detect vacuum had its cleaner head fall apart and after some back and fourth discussions and me sending them pictures, they agreed on December 17 that they would be replacing my unit as the cleaner heads were not in stock. They asked me to confirm my address and whether or not I would need a box to ship the unit back and I followed up with yes please send a box. On December ************************************************************************************************************** the upgraded version of the vacuum, the Dyson ***5 Detect Absolute. They then asked again if I would need a box and I replied yet again with yes. Later that evening i received another email providing me with an exchange order number (**********). I finally received a box shortly into the new year (2025) and proceeded to pack the damaged unit up with all of its parts and took it to the closest ***************. When I dropped it off they provided me with the tracking number (************) which I then provided to Dyson via phone. I was explained that this return process can take up to 15 business days, but after waiting till the end of January I went back into the Purolator as I was being told by Dyson that they did not receive it. I confirmed with ********* that they indeed did receive it and that ********* had received a signature upon delivery (January 9, 2025 @ 9:52am). Over the last number of weeks, I have spoken to multiple customer support representatives and keep being fed the same lies. You should receive a tracking number within the next ***** hours. I've called every week and am told the same thing every week. Except two week sago when I was told by a manager that they are doing warehouse inventory and that I would have to wait until this is competed. Last week I received a call from someone in *********** that appeared as if they were going to help, only to never call back or follow up. I have all the emails as well

  

  Business Response

  Date: 02/27/2025

  Thank you for contacting Dyson,

  We apologize for any inconvenience this may have caused. As Dyson Canada is a separate entity from Dyson US, we would encourage our owner to follow up with Dyson's Customer Support Team in ****** or submit a complaint through the appropriate Better Business Bureau platform.
  
  I do apologize we are unable to assist further at this time.

  Sincerely,
  Dyson Inc.

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22989464
  
  I am rejecting this response because: I have been in contact with Dyson Canada and have gotten zero response from anyone there. Any time I contact any Dyson customer support I am sent to the overseas customer support team. You have two customer support service numbers that go to one team overseas. I can literally pick up the phone right now, call the Dyson customer support number on either the Canadian website or the in the emails from Dyson support I have provided and get the same team members. At the end of the day, Dyson has received my defective vacuum and assured me they would be shipping me my replacement and still have not. This is not acceptable customer service especially as we have far surpassed the agreed upon return time, that is in fact a binding agreement.  
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 02/28/2025

  Thank you for contacting Dyson,

  We apologize for the frustrations experienced by our owner. As mentioned, Dyson Canada and Dyson US are separate entities. While we do understand that our owner is upset with the services provided by Dyson ******, this would need to be addressed with Dyson ****************************** ************************. Alternatively, our owner can submit a complaint through the appropriate Better Business Bureau platform to be addressed by Dyson Canada.

  Sincerely,
  Dyson Inc.

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22989464
  
  I am rejecting this response because: I again spoke with "Canadian Dyson Customer Support" last night and guess what they did, handed me off to a representative in *******, *** who then in return provided me an **************..... Dyson email last night and I asked to confirm, "so I am sending this to your us entity" and they confirm I was. So please explain to me, how does one who is simply trying to get in touch with someone who works for Dyson ******, always end up getting someone outside of ******. You can try and spin this as much as you want, but the facts are the facts. Also, I must be misinformed, but I am pretty sure the BBB operates in both *** and *******
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Dyson V15s Detect Submarine? Absolute machine on January 13th, 2024. However, when I received the item, the wand was damaged. I immediately called the company and through a video call the representative of Dyson verified that the machine, still in the box, was indeed damaged. Now, here comes the issue. They told me that they didnt have a spare part to send me so they can put me on a wait list and once they receive the part they would send it to me. A few months passed and no call. So at this point I was stuck with a +one thousand machine that was damaged. I called again and still no spare part, after sending them various emails throughout the year I finally decided to send the machine back so they can send me a new machine (incredible that they cannot send a machine first). As soon as they received my machine, I received a confirmation number for the shipping of the new machine, however the confirmation never worked, I got a page does not exist message. I waited over two weeks and called them again. Now they say they shipping got cancelled due to a technical issue and I should receive the new machine in another 10 Days. I called the customer representative number and after speaking with a lady for 5 minutes she told me she had to put me on hold for 3 minutes 10 minutes passed and then she hung up so at this point Im down over a thousand dollars and have no news of the machine which I should received over a year ago,

  

  Business Response

  Date: 02/27/2025

  Hello, 
  
  Thanks for contacting Dyson. We apologize for the delay and any inconvenience it may have caused. 

  We have reviewed customer's account and see that an error prevented the original exchange from processing. This was resolved through a new exchange order and the replacement was delivered to customer February 26, 2025. At this point, we would consider the issue resolved through the warranty replacement. 

  Thank you,

  Dyson, Inc. 

  
  

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Dyson cordless vacuum from QVC and went on Dyson website to get 2 years warranty, but the number I have on the back of the battery pack did not match. The same number is on a decal on the flap of the box the vacuum was in. I sent pictures to ****** *******, customer service, at **********************, and I have not heard anymore from him. I sent pictures February 22 and 23. I talked to ***, and they were of no help. If this vacuum does not get a warranty, then Dyson needs to reach out to *** and give me a refund. If the numbers are not correct, then someone put the wrong decal on the battery pack. Somebody needs to be responsible.

  

  Business Response

  Date: 02/26/2025

  Thank you for contacting Dyson,

  We apologize for the inconveniences experienced by our owner. Once a machine has been manufactured it can take time for the serial number to be updated within **********************'s internal systems. In the event a unit is sold before all of that information has uploaded, the system will be unable to populate the unit's details and prevents registration.

  In the event this occurs, machines can be registered with our Customer Support Team via phone or online chat. While we do see that our owner has been in contact with our Customer Support Team, we have been unable to locate the emails our owner has provided.

  Based on the details included within the complaint, we have registered the unit for our owner but will require a proof of purchase to activate the warranty. If our owner can provide a copy of the receipt and or screenshot of the transaction, we will be happy to make the necessary adjustments. 

  Sincerely,
  Dyson Inc.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A duplicate order was placed due to an error with ordering through Dyson's website. The website displayed an error on the initial purchase so the purchase was made again.Two orders were received and I was charged twice.I initiated refunds for both of these ********** refund has been made, the other has not.There have been phone calls as well as multiple emails regarding this issue.Dyson's support gets confused on which order this is complaint is in relations to and has been unable to initiate the refund. (see February 8th email confirming that a refund is to be made)

  

  Business Response

  Date: 02/26/2025

  Hello, 
  
  Thanks for contacting Dyson. We apologize for the delay and any inconvenience it may have caused. 

  We have reviewed customer's orders and see that one order has been successfully refunded. The second order had a delay due to an error on the return order. While we have attempted to refund this order, we were unsuccessful due to a dispute filed by the owner through their financial institution. At this time the transaction is locked by the financial institution and the dispute will need to be closed and finalized by the financial institution before additional assistance can be provided. If closed in favor of the customer, the refund will be applied through the chargeback process. If closed in favor of Dyson, we would be happy to resubmit the refund. 

  Thank you,

  Dyson, Inc. 

  
  

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  

  Dyson should be alerted that I have been in contact with the financial institution to remove the dispute. Dyson will need to attempt to reissue a refund.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Sincerely,
  
  ******* *********

  Customer Answer

  Date: 03/12/2025

   
  Complaint: ********
  
  I am rejecting this response because: This is a follow up to complaint #******** I have attempt to get in contact with support via email two more times over the past week and have not received a response. Given how long this process has taken for a single refund of a returned item, I would like to remediated as soon as possible. We are approaching half a year and this has taken a significant amount of time. I would like to stop thinking about this.
  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 03/12/2025

  Thank you for contacting Dyson,

  We apologize for the frustration our owner is facing. Based on Dyson records and as indicated in our prior response, Dyson is unable to provide a refund on the second order as there is an open dispute with the owner's financial institution. When a dispute is in place, the transaction is locked, and we are unable to adjust it until that dispute has been closed.
  
  In order for Dyson to provide any form of refund, the dispute would need to be cancelled by the owner or closed in favor of Dyson by the owner's financial institution. In the event the dispute is closed in favor of the owner, the refund would be provided via the chargeback process. 
  
  We will be happy to assist the owner further once the chargeback has been resolved or closed.
  
  Sincerely,
  Dyson Inc.

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 22984491
  
  I am rejecting this response because:

  The dispute was previously canceled with my financial institution per your request from the previous BBB complaint. However, your team was still unable to initiate a refund after countless attempts at getting in contact with them.

  If I were to remove the dispute again, you would not issue a refund and I would lose another week and hours of my life chasing down $400. 
  

  Please make an effort to settle this with my financial institution or mail me a check for the full amount. At this point, your responses or your customer support cannot be trusted to settle this.
  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 05/13/2025

  Hello, 
  
  Thanks for contacting Dyson. We apologize for the delay and any inconvenience it may have caused. 

  Once the financial institution makes a determination on the dispute, they must finalize and close the dispute, which will remove the freeze on the transaction and allow a refund to be processed. Refunds can take 10 to 14 business days to complete. Once completed, it may take 1 to 2 billing cycles to post to the customer's account. 

  Thank you,

  Dyson, Inc. 

  
  

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Dyson product through ****** (an authorized dealer). The machine has had several issues that warrants 2 replacement parts. After providing receipts, video, and picture evidence of the defects. Dyson agreed that there is a defect. However, they are refusing to honor their 2 year warranty.

  

  Business Response

  Date: 02/26/2025

  Hello, 
  

  Thanks for contacting Dyson. We apologize for the delay and any inconvenience it may have caused. 
  

  Dyson offers a 2 year limited warranty on cordless vacuums when purchased through an authorized retailer. ****** is a marketplace, with items being sold by both ****** and thousands of resellers. While products sold and shipped by ****** are covered under the warranty, the proof of purchase provided by the customer shows this was purchased by a reseller on ******, "MallStop". 

  MallStop is not an authorized Dyson retailer and purchases through this seller would be considered unauthorized, secondhand purchases, carrying no valid warranty. As we have confirmed the warranty is invalid through the proof of purchase the customer has provided, we are unable to offer further assistance outside of troubleshooting. Parts and repairs would be chargeable, and the unit is not eligible for exchange. We would recommend customer work with the retailer they purchased the product through for further assistance. 

  Thank you,

  Dyson, Inc. 

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Dyson V11 vacuum in 2021, in that time the same part has broken on the head of it 3 times. From what *** seen online this is a clear design flaw or planned obsolescence on the companies part. For a $600 vacuum its incredibly poorly designed and constructed. Im trying to purchase a replacement part for it and its currently out of stock and they have no idea when its going to be in stock. So theyre selling a product they know will immediately break and preventing their own customers from fixing it. Leaving them with a $600 brick. Theyre incredibly scummy in their business tactics and the way they respect their own customers and dont offer any assistance with their own faulty products. The ** rep *** been dealing with, Aditya, has been especially useless, condescending and rude, I cant even tell if shes a scripted bot or not and Im fed up trying to get anything resolved through their regular channels.

  

  Business Response

  Date: 02/26/2025

  Hello:
  
  Thank you for contacting Dyson.
  
  We are sorry to hear of our owners concerns. In review of our owners product details, the necessary part is currently out of stock with no estimated date of replenishment.  Our sincerest apologies for any inconvenience.
  
  We have set our owner up to receive notification once the part becomes available.  Once received, our owner should contact Dyson support to place their order.  As our owners machine is out of warranty as of December 2023 this replacement part will be chargeable to our owner upon purchase.
  
  Thank you.
  
  Dyson,Inc. 

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22980883
  
  I am rejecting this response because:
  
  

  This vacuum isnt even 3 years old and its already had the exact same failure two times now. If you look online almost every single V11 owner suffers the same issue. You dont stock the part because its in your interest to have your customers have to resort to purchasing a whole new vacuum instead. Ive seen online that this is a MASSIVE issue with this model yet you cant even keep this simple piece restocked. This is borderline criminal behavior and you deserve to be held accountable for selling a known faulty product at such an exorbitant price. What am I supposed to do with this $600 vacuum I purchased a few years ago while you restock the item? Use it as a paperweight? If youre going to sell a broken product to your customers you can at least do them the favor of having the parts available when it inevitably breaks. What will it actually take for your company to care? A class action lawsuit? I expected to get more than a few years out of one of the most expensive vacuums sold on the market and your answer seems to be, sorry it broke, sorry you cant fix it, not our problem. Have you ever had any customer purchase another product after the first one with this type of business model?

  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 02/27/2025

  Hello, 
  
  Thanks for contacting Dyson. We apologize for the delay and any inconvenience it may have caused. 

  We have reviewed customer's account and see that the cleaner head is available and an order is currently processing. Once shipped, customer should receive an automated email with tracking. Please note, parts can take 5 to 7 business days to ship.

  Thank you,

  Dyson, Inc. 

  
  

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22980883
  
  I am rejecting this response because:
  
  What do you mean a head has shipped? Ive been I contact with CS for the last week and the only thing theyve told me is to order a new part and that the parts out of stock. Theyre just copying and pasting the same message when Ive been asking them for a supervisor. No one has told me anything out side of that.
  
  Sincerely,
  
  ******* *****