Reviews

This profile includes reviews for Dyson, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dyson, Inc. has 12 locations, listed below.

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  Dyson, Inc.

  1330 W Fulton St # 5th Floor Chicago, IL 60607-1137

  
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  Dyson, Inc.

  106858 Hazelhurst Dr. Unit 16103 Houston, TX 77043

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  Dyson, Inc.

  PO Box 129 Carlyle, IL 62231

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  Dyson Direct, Inc.

  7485 Dean Martin Dr STE 110 Las Vegas, NV 89139-5978

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  Dyson Service Center

  112 Marshall Dr Warrendale, PA 15086

Review Details

• Review fromGuerlande M

  Date: 07/04/2025

  1 star
  I bought a refurbished Dyson Purifier Cool Autoreact from Showroomprivé on April 20, 2025. Five days after receiving it, I noticed the device wasn’t working properly: it was ventilating but not purifying the air.
  After checking, Dyson support asked me to return the device. In less than a week, it was declared irreparable. Dyson then offered me an older generation model, which I clearly refused.
  Despite numerous exchanges via WhatsApp and phone calls, no one has taken my request seriously. I have simply asked for:
  A refund – which I’ve requested several times in writing and over the phone.
  Without my consent, Dyson issued an order for the device I had explicitly declined. When it was delivered, I refused the package, and it was returned to Dyson.
  On June 12, I received an email confirming the device had been received (it was actually delivered on June 2, according to Chronopost with proof provided).
  On June 25, I contacted them again to ask about the refund. That’s when I was blatantly lied to: I was told the package only arrived on June 20 (!) and that I had to wait another 7 days. Chronopost confirmed the delivery date was June 2.
  On June 27, I called customer service again to check on the refund. The person I spoke to admitted they were behind on processing refunds and said they would email their supervisor to trigger mine.
  It took a lot of patience not to lose my temper.
  On July 4, I was told there would be no refund because they “don’t process refunds more than one month after the item is received.”
  This customer service is disastrous, disorganized, and dishonest.
  It has taken two months to deal with a simple issue like a refund – and it still hasn’t been done.
  From france

• Review frommarshay g

  Date: 07/02/2025

  1 star
  dont buy dyson. I sent my machine back to them and followed the instructions precisely and never got my unit back, nor am I able to talk to a manager when I call the 800 number. They promise call backs but never follow up. I spent 700 on this machine and it was still under warranty. I am extremely upset and will be considering legal action

• Review fromLila E

  Date: 06/26/2025

  1 star
  horrible quality and customer service - 11 days after warranty the machine stops working they were extremely unhelpful

• Review fromKristy M

  Date: 06/02/2025

  1 star
  Knowing they had a payment link problem from within the company they allowed it to continue and take peoples orders and money only to cancel the orders and keep all the money pending at the consumer banks. Completely unacceptable and unprofessional. Why weren't the customers notified of the payment link problem or WHY wasn't the link shut down? I have never ordered a dyson without a problem to date.

• Review fromShelley S

  Date: 05/31/2025

  1 star
  Absolutely no stars! I received a Dyson Airwand for my birthday a few years ago, it has already died! Called Dyson they said oh it's out of warranty you will need to buy a new wand.. but, guess what "out of stock stock" must be an ongoing issue! The lady I spoke to acted as if she didn't care that my $600 blowdryer didn't work anymore. It's now "your" issue not Dyson! I have a ConAir blowdryer that has lasted my whole married life. 32 years! I DO not recommend purchasing a Dyson Airwand or blowdryer, they don't respect you money!******* ***** *******, **

• Review fromTravis B

  Date: 05/19/2025

  1 star
  I have been a loyal Dyson owner for almost 15 years until now. I purchased my most expensive vacuum the Dyson gen5 outsize detect about a year ago and it has broke in the same spot 3 times now and every time I have called to warranty it they tell me the part is back ordered and really don't seem to care. This last time I called which was today the *** said well you are at your 12 month warranty period so this might not be covered! I have only had this brand new replacement for close to 6 months. I don't see how a $1,100 vacuum should keep breaking in the same spot and not last longer than even a year! My house is full of Dyson products with 2 blade-less fans , a Dyson air purifier and Dyson Humdinger and I will not be supporting this company any longer. Very poor customer service for something so expensive. I am not hard on my things and this is just such a disappointment ! I would not recommend!!!!!!!!

• Review fromDan K

  Date: 05/16/2025

  1 star
  I purchased a vacuum back in Dec 2022 and It broke. I went to there website and It said I still had 30 Months of warranty. I contacted Dyson and they told me that my vacuum was out of warranty. All he said was It must have been a mistake. The only mistake that was made was when I paid over $500 for a piece of junk. I will never buy another product from this company again.

• Review fromKristina M

  Date: 04/22/2025

  1 star
  Wow, the worst customer service ever! Put you on hold over and over and then dimly hang up. Was on call for TWO AND A HALF HOURS arguing over the WRONG item they sent me. Was told I would receive a mail label within 48 business hours - LIE! Back on hold for half hour, hung up on. Again on hold for another 1/2 hour. I used the time to file a bbb dispute and charge it back on my cc. RIDICULOUS!!!!

• Review fromMariemille C

  Date: 04/20/2025

  1 star
  If I could give less than one star, I would. I was gifted a Dyson Airwrap by my mom in ******, assuming it would be universally compatible in the **. When I opened the box here, I discovered it was 220V and not suitable for use in the ***I contacted Dyson customer service and was told that, with a receipt, I could exchange it for a refurbished US-compatible unit. I provided the requested information and was advised to bring the device to a ********************** store for further assistance.I went to the Dyson store on ******************* in ***, only to be told that the replacement program I was informed about had been discontinued back in 2022! This was completely misleading and reflects very poorly on Dysons customer service.I emailed ********************** again to explain the situation and have yet to receive any response. Very disappointing experience.

• Review fromRoss C

  Date: 04/18/2025

  1 star
  1 Star Extremely Disappointed with Product and Support I purchased a refurbished Dyson air freshener that was advertised as being in like new condition. What I received was clearly usedscratched, dented, and completely non-functional.I spent over an hour with Dysons overseas customer support trying to resolve the issue, but the product still doesnt work. When I asked about returning it, I was told its non-returnablesomething that was not clearly stated at the time of purchase.This was a $500 mistake. The product was misrepresented, the service was ineffective, and Dyson has offered no resolution. Very disappointing experience.